EXP1240 System Installation Guide Revision 06 EXP1240 SIP DECT System: Installation Guide Revision 06, July 7, 2013 © Uniden America Corp., Irving, TX CONFIDENTIAL AND PROPRIETARY © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Contents Introduction .......................................................................................................................... 7 Important Safety Instructions! ..................................................................................................... 7 Check the Box Contents ...........................................................................................................................................
EXP1240 System Installation Guide Revision 06 Configuring the Primary Base Station .................................................................................................................... 32 Configuring Level 1 Base Stations ..........................................................................................................................33 Configuring Base Stations at Level 2 and Up ........................................................................................................
EXP1240 System Installation Guide Revision 06 Table of Figures Figure 1 Base station front view ................................................................................................... 10 Figure 2 Base station rear view..................................................................................................... 10 Figure 3 Connecting the base station ........................................................................................... 11 Figure 4: Base mounting dimensions ........
EXP1240 System Installation Guide Revision 06 Figure 30: Firmware Update server information ....................................................................... 42 Figure 31: Firmware Update screen .......................................................................................... 43 Figure 32: Firmware update progress (Extensions screen) ......................................................... 45 List of Tables Table 1: Terms....................................................................
EXP1240 System Installation Guide Revision 06 Table 25: Settings for this unit parameters ............................................................................. 65 Table 26: DECT system settings parameters ............................................................................. 66 Table 27: Base station settings parameters.............................................................................. 66 Table 28: Base Station Group parameters.....................................................
EXP1240 System Installation Guide Revision 06 Introduction Important Safety Instructions! When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • This unit is NOT waterproof. DO NOT expose this unit to rain or moisture. • Do not use this product near water, for example, near a bath tub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swimming pool.
EXP1240 System Installation Guide Base station box – Base station – Desk stand (attached) – Wall mount hardware – Important Safety Information – Regulatory Information Revision 06 Handset box – Handset – Charger and AC adapter – Charger wall mount hardware – Handset battery – Belt clip – Important Safety Information – Regulatory Information About This Document Purpose and Audience • This document describes the configuration, customization, management, operation, maintenance and trouble shooting of the EXP
EXP1240 System Installation Guide Revision 06 Table 1: Terms Base station The primary component of the system. The base station manages connections with the SIP server or VoIP PBX and handles call control and audio routing for handsets. Handset The end user’s main interface. The handset provides the user interface and allows the end user to make and receive calls. Charger The handset cradle. The charger provides a slot to charge the handset battery along with a slot for charging a spare battery.
EXP1240 System Installation Guide Revision 06 VLAN Virtual Local Access Network VOIP Voice Over Internet Protocol TOS Type of Service (policy based routing) URL Uniform Resource Locator UA User Agent Hardware Setup Base Station Figure 1 Base station front view Figure 2 Base station rear view Connecting the Base Station If your network connection does not provide Power Over Ethernet, you will need to order a standard Ethernet-to-PoE adapter. Contact customer service.
EXP1240 System Installation Guide Revision 06 1) Connect a standard Ethernet cable (Cat 5 or higher) to the Ethernet/PoE jack on the rear of the base station. Route the cable through the channel as shown below. Figure 3 Connecting the base station 2) Connect the other end of the cable to your TCP/IP network. When the base station powers on, the STATUS LED on the front briefly lights orange and then turns off while it initializes and connects to the network.
EXP1240 System Installation Guide Revision 06 Color State Meaning Red Blinking Factory reset warning. A factory reset has been initiated or is in progress. Red Blinking No Ethernet connection available OR Handset registration failed. Red Briefly on Reboot to start after firmware update. Red Flickering Firmware update in progress. Red Steady on Critical error. Contact technical support.
EXP1240 System Installation Guide Revision 06 Handset and Charger Figure 5: Handset front view Figure 6: Charger top view © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Charging the battery 1) Install the handset battery as shown below. (For more detailed instructions, see the End User’s Guide.) Figure 7: Installing the handset battery Remove the battery cover from the back of the handset. Insert the bottom of the battery into the compartment. Lay the battery down and push it gently until it snaps into place. 2) Use the charger AC adapter to connect the charger's AC jack to a standard 120V AC power outlet.
EXP1240 System Installation Guide Revision 06 Initial System Configuration This guide assumes that the EXP1240 system will be installed in a network environment where the following servers are already installed and functioning: • SIP server/VoIP PBX • DHCP server • NTP server • TFTP server. This server must contain the following folders: ∘ LOG: for SIP log files. Base stations must be able to write to this folder which should be created in the TFTP server’s working directory.
EXP1240 System Installation Guide Revision 06 Table 4: Summary: Basic system configuration Step Screens used Notes General System Settings 1. Change the name that appears at the top of the configuration screens, specify a Management Required configuration server, and enable SIP and system logs. 2. Change the default user name and password. Web Security Recommended 3. Change the PSTN tones and emergency dialing format. Country Required for countries other than the US and Canada 4.
EXP1240 System Installation Guide Revision 06 ∘ If your network supports Dynamic DNS, then type ipdect<{MAC}> in the address bar of your browser (just insert the MAC address of the base station in place of {MAC} ). 2) Enter the user ID and password. The default user ID and password are both admin (all lower case). The base station opens the Home/Status screen.
EXP1240 System Installation Guide Revision 06 Change Configuration and Management Settings 1) In the left panel of the screen, select Management. This opens the Management screen. Figure 10: Management screen 2) In the Base Station Name field, enter the title you want to appear in the configuration screens for this base station. (This will help you verify that you have logged into the correct base station in the future.) The title can be any HTML-readable text string.
EXP1240 System Installation Guide Revision 06 ∘ Normal Operation: This will output normal operation event logs targeted for an administrative audience. Event logs included are incoming call, outgoing call, handset registration, DECT location, firmware updates, call lost due to busy, critical system errors, and general system information. Select this level during system configuration unless requested by a technician to select one of the other levels.
EXP1240 System Installation Guide Revision 06 Figure 12: Country screen 2) Select the country that best represents the PSTN standards the system should use. 3) Click Save & Reboot. When the base station finishes rebooting, the interface will use the new language. Configure the Network Settings Screen 1) In the left hand panel, select Network. This opens the Network screen. Figure 13: Network screen © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 2) Enter the correct settings for your network and click Save. Refer to Appendix A: Software Reference on page 46 if you need more information on these fields. Normally, you need to reboot the base station to activate new network settings. However, during initial configuration, wait until you configure the rest of the screens before rebooting. (Changing the Time Settings, for instance, will force a reboot.
EXP1240 System Installation Guide Revision 06 6) After the base station reboots, verify the time settings updates. ∘ Check the Home/Status screen to be sure the time has updated correctly. ∘ Check the Time screen to verify that the time server IP address is still correct. Figure 15: Checking time settings updates Configuring the SIP Server Settings 1) If necessary, go to the Network screen (Figure 13) and verify that the parameters under the SIP/RTP Settings are correct.
EXP1240 System Installation Guide NATAdaption Revision 06 Selecting YES indicates If information in “rport” and “received” parameters is different from local information. Base will perform new SIP registration with the new information in “Contact” header. If information in “rport and “received” parameters is not different from local information then no action is performed. Selecting NO means the Base Station disregards information from the “rport” and “received” parameters.
EXP1240 System Installation Guide Revision 06 4) When you're finished, click Save. The new server and its IP address are added to the list on the left. 5) Repeat this process for each SIP server you want to configure for this system. To edit an existing server 1) In the list of servers, click on server you want to edit. The parameters for that server are loaded into the screen. 2) Edit the parameters you want to change, then click Save, OR click Cancel to leave the server parameters unchanged.
EXP1240 System Installation Guide Revision 06 Figure 17: Add Extension screen Extension Enter the handset phone number or SIP username as configured on the SIP server or VoIP PBX. Authentication User Name and Password Enter the name and password you use to register with the selected SIP server. Display Name Enter the name of this extension (up to 10 characters). This name is used for reference on the web interface. Mailbox Name Enter the name of the voice mailbox this extension should use.
EXP1240 System Installation Guide Revision 06 4) Click Save when you’re finished. 5) Repeat the process for each extension you want to program for this server. To program extensions for a different server, select the new server on the main Extensions screen. To edit an extension 1) Click on the name of the extension in the list. The parameters for that extension are loaded into the screen.
EXP1240 System Installation Guide Revision 06 Figure 18: Extensions screen, no handsets registered 2) Click Register Handset(s) to put the base station into registration mode. The base station will remain in registration mode for 5 minutes. 3) On the handset, press Menu to open the menu screen. 4) Select Connectivity and then select Register. 5) When prompted, enter the base station registration Access Code. (The Access Code is 0000.) 6) Press the OK soft key to confirm.
EXP1240 System Installation Guide Revision 06 Figure 20: Extensions screen, three handsets registered To deregister a handset 1) Click the check box beside the handset(s) you want to deregister. 2) Click Deregister Handset(s). When the base station asks you to confirm, click OK, OR click Cancel to leave the handset registered to this extension. © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Multiple Base (Multi-cell) Systems Introduction To install a EXP1240 system with more than one base, you must configure it as a multicell system. This section explains how to configure multi-cell systems. For detailed information on multi-cell operation and the difference between single and multi-cell systems, see the Network Planning Guide.
EXP1240 System Installation Guide Revision 06 Figure 21: Sample multi-cell system © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Table 5: Sample multi-cell system information Base Station RPN (assigned by system) Synchronization Source Base #0 00 RPN 00 (self) Base #1 04 RPN 00 (Base #0) Base #2 08 RPN 00 (Base #0) Base #3 0C RPN 04 (Base #1) Base #4 10 RPN 08 (Base #2) Base #5 14 RPN 0C (Base #3) Base #6 18 RPN 10 (Base #4) Base #7 1C RPN 10 (Base #4) Setting Up a Multi-cell System The table below shows a top-level summary of the steps needed to set up a mult
EXP1240 System Installation Guide Revision 06 Configuring the Primary Base Station You will need to perform the following steps on the primary base station only. See page 33 for information on all other base stations. 1) Place the primary base station at its final location. (See the Network Planning Guide for information on the proper placement of base stations.) 2) Login to the base station. 3) In the left hand panel, click on Multi cell. This opens the Multi-cell screen.
EXP1240 System Installation Guide Revision 06 7) If you want the base station to log low level multi cell debug information in the System Log, set the Multi cell debug field to Data Sync, Auto Tree, or Both. (This log contains a large number of messages, so you should leave it disabled most of the time.) 8) Click Save, then reboot the base station (go back to the Home/Status screen and click Reboot).
EXP1240 System Installation Guide Revision 06 Figure 24: Multi-cell screen (top) after configuration 9) Keep the Auto configure DECT sync source tree set to Disabled. 10) In the Number of SIP accounts before distributed load field, enter the maximum number of handset registrations (up to 30) for each base station. This number is synchronized among all the bases in the chain, so you only have to enter it once. 11) Click Save. 12) Use the Base Station Group table to check system synchronization.
EXP1240 System Installation Guide Revision 06 ∘ The IP Status field of the base station you are logged into should show This unit. Any other base stations in this chain should show Connected (i.e., connected to the network and functioning properly) as their IP status. If any base station shows Connection Loss as its IP status, that base station is not connected to the network or has lost power.
EXP1240 System Installation Guide Revision 06 Figure 27: Base Station Group table, Level 1 complete (Multi-cell screen) Configuring Base Stations at Level 2 and Up 1) Place the first Level 2 base station at its final location. (See the Network Planning Guide for information on the proper placement of base stations.) 2) Login to the base station. 3) Reset the base station to its default settings (open the Management screen and click Default Base Station).
EXP1240 System Installation Guide Revision 06 Figure 28: Base Station Group table, Level 2 added (Multi-cell screen) ∘ Select a synchronization source for this base station in the DECT sync source list (usually, this is the base station with the strongest signal). Wait until this base station locks onto the synchronization source, then click Save. ∘ In the DECT Chain, this base station will appear under its synchronization source.
EXP1240 System Installation Guide Revision 06 3) Check the Extensions screen to see if any extensions are registered to the base station to be removed. The State column displays which base station the handset extensions are registered. 4) Physically move the handsets registered to those extensions out of this base station's coverage area and place them next to a different base station. Wait for the handsets to change their registration to the new base station.
EXP1240 System Installation Guide Revision 06 9) After reboot, on the Home/Status screen, verify that it reads Multi cell Ready (Keep-alive) Secondary. 10) Login to the new primary base station. On the Home/Status screen, verify that it reads Multi cell Ready (Keep-alive) Primary. 11) Go to the Multi Cell screen. Check the Base Station Group table and verify that all base stations have properly resynchronized. © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 System Maintenance Backing Up Configuration Settings 1) Configure the first base station completely and save the configuration. 2) In the left hand panel, click on Configuration. This opens the Configuration screen. Figure 29: Configuration screen 3) At the top of the screen, click Save. 4) Save the file with a .cfg extension to a designated location for managing base station configuration settings. © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Restoring a Configuration 1) Login to the base station interface (see page 16), and go to the Configuration screen. 2) Click Browse and select the configuration file for this base station. 3) Click Load, then reboot the base station. 4) When the base station finishes rebooting, check the configuration settings to be sure they loaded correctly. Updating the Firmware You can update the firmware on base stations and handsets remotely via TFTP.
EXP1240 System Installation Guide Revision 06 Valid server, folder, and firmware file name examples (handsets) • tftp://update.abc.com/ipdect/firmware/Pegasus/PegasusSW_4181_v0019.fwu • tftp://abc.com/firmware_update/Pegasus/PegasusSW_4181_v0007.fwu • tftp://192.168.10.207/fwupdate/Pegasus/PegasusSW_4181_v0023.fwu Configuring the Firmware Update Settings Login to the base station interface (see page 16), and go to the Firmware Update screen.
EXP1240 System Installation Guide Revision 06 Handset firmware files update.abc.com /ipdect/firmware /Pegasus/ PegasusSW_4181_v0019.fwu abc.com /firmware_update /Pegasus/ PegasusSW_4181_v0007.fwu 192.168.10.207 /FWupdate /Pegasus/ PegasusSW_4181_v0107.fwu 6) Click Save when you're finished. This information is saved in the base station so you don't have to re-enter it every time you want to update the firmware.
EXP1240 System Installation Guide Revision 06 8) Under the Update Base Stations section, select Update this BaseStation only to update only the base station you are currently connected to. To update all base stations at the same time, select Update all BaseStations. 9) Enter the last 3 digits of the firmware filename in the Required version field.
EXP1240 System Installation Guide Revision 06 handset registrations across different base stations in the same system, you will reduce the amount of time needed for firmware updates. 11) Login to the base station configuration interface (see page 16), and go to the Firmware Update screen (see Figure 31 on page 43). 12) Under the Update handsets section, enter the last 3 digits of the firmware filename in the Required version field.
EXP1240 System Installation Guide Revision 06 Appendix A: Software Reference Base Station Configuration Interface • To open the configuration interface, open a web browser window and enter the IP address of the base station you want to configure in the address bar. • When prompted, enter the user ID and password. The default user ID and password are both admin (all lower case). • The base station opens the Home/Status screen and displays the values specific to this base station.
EXP1240 System Installation Guide Revision 06 Screen Purpose Multi cell Configure base stations to operate in a multi-cell chain. Configuration Display complete settings for the base station and the servers it relies on. You can copy these settings to create a configuration file. Syslog Review system level messages of the current base station. SIP Log Review SIP server related messages to and from the current base station. Logout Exit the base station configuration interface.
EXP1240 System Installation Guide Revision 06 Home/Status Screen (Read Only) Table 8: Home/Status Options Button or Option Function Reboot Reboot the connected base station. If there are any active calls on the base station, it will not reboot. Forced Reboot Disconnect any active calls and reboot the connected base station. Table 9: Home/Status parameters Item Definition System Information The current multi-cell state of this base station (Multi Cell Disabled or Ready; Primary or Secondary).
EXP1240 System Installation Guide Revision 06 Item Definition System Type The signalling protocol used to communicate with the SIP Server. RF Band The DECT radio band currently in use by this base station. Current Local Time The current time and date received from the time server. Operation Time The amount of time since this base station was last rebooted. RFPI-Address The address assigned to the DECT radio of this base station.
EXP1240 System Installation Guide Revision 06 Option Description Check All Select all extensions for this server. Uncheck All Clear all check mark or selections. Delete extension(s) Remove the selected extensions. Register handset(s) Register a handset or handsets to use the selected extension or extensions. Deregister handset(s) Deregister a handset and clear handset registration information for the selected extensions.
EXP1240 System Installation Guide Revision 06 Table 12: Add extension and Edit extension parameters Parameter Description Extension Enter the handset phone number or SIP username as configured on the SIP server or VoIP PBX. Authentication User Enter the name and password you use to log into the selected SIP Name and Password server. Display Name Enter the name the system should display for this extension (up to 10 characters).
EXP1240 System Installation Guide Revision 06 Servers Screen Table 13: Servers options Option Description Add Server Provision a new SIP server for the EXP1240 system. Remove Server Remove the selected SIP server from the system. Table 14: Servers parameters Parameter Description – NAT Adaption – © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Parameter Description Registrar Enter the IP address of the SIP server optionally followed by the port number you want the base to use. Use one of the following formats: IP address (e.g., 192.168.0.1 {IPaddress}:{port} (e.g., 192.168.0.1:5060). Outbound Proxy Enter the IP address and port of the Session Border Controller DNS or the SIP server outbound proxy address. Use one of these formats: – IP address (e.g., 192.168.0.1) – {IPaddress}:{port} (e.g.
EXP1240 System Installation Guide Revision 06 Network Screen Table 15: IP Settings parameters Parameter Description DHCP/Static IP Select whether this base station gets its IP address from a DHCP server or uses a static IP address. IP Address (static IP address only) Enter the 32-bit IP address this base station should use. Subnet Mask (static IP address only) Enter the 32-bit mask to specify which part of the IP address identifies the network (255) and which part identifies the node (0).
EXP1240 System Installation Guide Revision 06 Parameter Description Default Gateway (static IP address only) Enter the IP address of the router that acts as an entrance to the network or provides a default route for communicating with hosts on remote networks. DNS (Primary and Secondary) (static IP address only) Enter the IP addresses of the main (primary) and backup (secondary) servers where this base station should direct Domain Name System (DNS) queries.
EXP1240 System Installation Guide Revision 06 Table 18: NAT Settings parameters Parameter Description Enable RPORT Select Enabled if you want the system to use RPORT in SIP messages. This will also cause the base stations to send Keep Alive messages according to the Keep Alive time. Otherwise, leave this feature Disabled. Keep alive time Enter the number of seconds (as a positive integer) between each keepalive message sent to maintain NAT address assignments. The default value is 90.
EXP1240 System Installation Guide Revision 06 Management Screen Table 20: Management Settings parameters Parameter Description Base Station Name Enter the name you want this base station to display at the top of the interface screens. Configuration Server Address Enter the IP address or URL of the server that hosts the uploaded SIP log files. Base station configuration file(s); base stations will upload log files to the same server.
EXP1240 System Installation Guide Revision 06 Parameter Description Upload of SIP Log Select Enabled to have this base station copy low-level SIP debug messages onto the configuration server. SIP logs are named in the format of {MAC_address}_SIP_{timestamp}.log. Unless you are troubleshooting a specific problem, leave this log disabled.
EXP1240 System Installation Guide Revision 06 Firmware Update Screen Table 21: Firmware Update screen options Option Description Save Start the handset firmware update OR save changes on this screen. – If the required version field for a handset type has any value other than 0, clicking Save triggers the firmware update process for any handset of that handset type which is not at the required version. (Handsets already at the required version are not affected.
EXP1240 System Installation Guide Revision 06 Table 22: Firmware Update Settings parameters Parameter Description Firmware update server address Enter the IP address or URL of the server that hosts the firmware update files. This server must be available before starting an update. Firmware path Enter the path of the firmware update folder (see Table 7 on page 42).
EXP1240 System Installation Guide Revision 06 Parameter Description Update all base stations Update the firmware on all base stations in this system. Time Screen Table 25: Time Settings parameters Parameter Description Time Server Enter the IP address or URL of the server that distributes reference clock information; this information is used by all system components. Refresh Time (h) Enter the number of hours (positive integer) between time server refreshes.
EXP1240 System Installation Guide Revision 06 Parameter Description Daylight Saving Time (DST) Select whether the time server adjusts one hour forward for daylight savings time (Enable), does not adjust for daylight savings time (Disable), or automatically turns daylight savings time on and off throughout the year (Automatic).
EXP1240 System Installation Guide Revision 06 Country Screen Select the country that best represents the tones and emergency dialing you want to use for the system. Reboot the base station to activate the new setting. Web Security Screen Enter the user name and password used to access the configuration screens. Central Directory Screen © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Enter the filename (CSV file) of a contact list you want to import into the system’s central directory, then click Load. Importing a new file will replace the existing contact list. The format of an entry in the CSV file is: “name”,”extension” Double quotation marks surround the name and extension fields. Note that there are no spaces between the double quotations and the comma.
EXP1240 System Installation Guide Revision 06 Table 26: Settings for this unit parameters Parameter Description Multi cell system Select Enable to allow this base station to operate in a multi-cell or daisy chain system. System chain ID Enter the unique identifier of the chain you want this base station to belong to. Synchronization time (s) Enter the number of seconds between each re-synchronization between this base station and the other base stations in the same chain.
EXP1240 System Installation Guide Revision 06 Parameter Description Multi cell debug Select: – Off – To not include any multi cell logs in the syslogs. This is the recommended setting unless requested otherwise by a technician. A lot of logs are generated when the other selections are chosen. – Data Sync – To include in the syslogs logs regarding which signals are received from which IP addresses. Timeout handling and state changes are logged.
EXP1240 System Installation Guide Revision 06 Parameter Description SIP support for multiple registrations per account Select Enabled to allow more than one handset to use the same extension or SIP account; if this feature is not supported by the SIP server, this field is disabled. Table 29: Base Station Group parameters Parameters Description ID (chain) Displays the ID number of the base stations in this chain, usually corresponding to the order the base stations were added to the chain.
EXP1240 System Installation Guide Parameters Description Base station name Displays the name of each base station (as configured on the Management screen) Revision 06 Configuration Screen (read only) © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Syslog Screen (read only) © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 SIP Log Screen (read only) © 2013 Uniden America Corp.
EXP1240 System Installation Guide Revision 06 Appendix B: RFPI Numbers The RFPI is constructed from 4 different variables which make up the 10 characters (represented by N in the format 0xNN,0xNN,0xNN,0xNN,0xNN): • Access Rights Class (ARC), character 1 The network identity structure used by terminals in multi-cell. Private multi-cell systems use the default value of 1.
