OpenScape Desk Phone CP200/CP205/CP400/CP600 Phone Administration HFA Administration Manual A31003-C1000-M102-5-76A9
Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company. Copyright © Unify Software and Solutions GmbH & Co. KG 09/2017 Mies-van-der-Rohe-Str. 6, 80807 Munich/Germany All rights reserved. Reference No.
bkTOC.fm Nur für den internen Gebrauch Content Content 0 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.1 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 1.2 Maintenance Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 1.3 Product-oriented environmental protection . .
bkTOC.fm Content Nur für den internen Gebrauch 2.3.10 HFA Gateway Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 2.3.11 Using the Web Interface (WBM). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 2.3.12 Using the Local Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 3 Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
bkTOC.fm Nur für den internen Gebrauch Content 3.6.2 Canonical Dial Lookup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85 3.7 Distinctive Ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 3.8 User Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 3.9 Transferring Phone Software, Application, and Media Files . . . . .
bkTOC.fm Content Nur für den internen Gebrauch 3.18 Web Services Interface (WSI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.19 HPT Interface (For Service Staff) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.20 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.20.1 LLDP-MED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
bkTOC.fm Nur für den internen Gebrauch Content 4.2.3 How to Load the LDAP Template into the Phone . . . . . . . . . . . . . . . . . . . . . . . . . 174 4.2.4 Configure LDAP Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 4.3 An LLDP-Med Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175 5 Technical Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
uebersicht.fm Overview Important Notes 1 Overview 1.1 Important Notes 7 Do not operate the equipment in environments where there is a danger of explosions. 7 If Power over Ethernet (PoE) is not available: For safety reasons the phone should only be operating using the supplied plug-in power unit. Use only original accessories. Using other accessories may be dangerous and will 7 invalidate the warranty, extended manufacturer’s liability and the CE mark.
uebersicht.fm Overview Maintenance Notes 1.2 Maintenance Notes 7 Do not perform maintenance work or servicing of the telephone in environments where there is a danger of explosions. 7 Use only original accessories. Using other accessories may be dangerous and will invalidate the warranty and the CE mark. 7 Never open the telephone or a key module. If you encounter any problems, contact System Support. 1.
uebersicht.fm Overview About the Manual 1.5 About the Manual The instructions within this manual will help you in administering and maintaining OpenScape Desk Phone CP telephones. The instructions contain important information for safe and proper operation of the phones. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.
uebersicht.fm Overview Conventions for this Document 1.6 Conventions for this Document The terms for parameters and functions used in this document are derived from the web interface (WBM). In some cases, the phone’s local menu uses shorter, less specific terms and abbreviations. In a few cases the terminologies differ in wording. If so, the local menu term is added with a preceding "/". For the parameters described in this document, a WBM screenshot and the path in the local phone menu is provided.
uebersicht.fm Overview The OpenScape Desk Phone CP Family 1.7.1 OpenScape Desk Phone CP600 10 8 6 3 1 4 9 5 7 2 1 With the Handset, the user can pick up and conduct calls in the usual manner. 2 The Microphone is used in the speakerphone mode. 3 The Display provides intuitive support for telephone operation. 4 With the Menu Key, the user/administrator has access to the user/administrator menu.
uebersicht.fm Overview The OpenScape Desk Phone CP Family 1.7.2 OpenScape Desk Phone CP400 8 10 11 3 6 1 4 9 5 7 2 1 With the Handset, the user can pick up and conduct calls in the usual manner. 2 The Microphone is used in the speakerphone mode. 3 The Display provides intuitive support for telephone operation. 4 With the Menu Key, the user/administrator has access to the user/administrator menu.
uebersicht.fm Overview The OpenScape Desk Phone CP Family 1.7.3 OpenScape Desk Phone CP200/CP205 11 3 1 8 4 5 6 9 7 10 2 1 With the Handset, the user can pick up and conduct calls in the usual manner. 2 The Microphone is used in the speakerphone mode. 3 The Display provides intuitive support for telephone operation. 4 Conversation Keys: Hold: Places a call in hold. Transfer: Transfers a current call to another party. Conference: Initiates a conference call.
uebersicht.fm Overview Administration Interfaces 1.8 Administration Interfaces You can configure the OpenScape Desk Phone CP by using any of the methods described in this chapter. 1.8.1 Web-based Management (WBM) This method employs a web browser for communication with the phone via HTTPS. It is applicable for remote configuration of individual IP phones in your network. Direct access to the phone is not required. > 1.8.2 To use this method, the phone must first obtain IP connectivity.
inbetriebnahme.fm Startup Prerequisites 2 Startup 2.1 Prerequisites The OpenScape Desk Phone CP phone acts as an endpoint client on an IP telephony network and has the following network requirements: • An Ethernet connection to a network. 7 • • • • • Only use switches in the LAN to which the OpenScape Desk Phone CP phone is connected. An operation at hubs can cause serious malfunctions in the hub and in the whole network.
inbetriebnahme.fm Startup Assembling and Installing the Phone 2.2.2 Connectors at the bottom side OpenScape Desk Phone CP600 Power supply (if required) PC Network Switch Key Module (max.
inbetriebnahme.fm Startup Assembling and Installing the Phone OpenScape Desk Phone CP400 PC Power supply (if required) Network Switch Key Module (max.
inbetriebnahme.fm Startup Assembling and Installing the Phone OpenScape Desk Phone CP200/CP205 Power supply (if required) PC Network Switch Headset Service Interface 2.2.3 Handset Assembly Insert the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it. Next, insert the plug on the short end of the handset cable into the jack on the handset.
inbetriebnahme.fm Startup Assembling and Installing the Phone 2.2.4 1. How to Connect the Phone Plug the LAN cable into the connector at the bottom of the telephone and connect the cable to the LAN resp. switch. If PoE (Power over Ethernet) is to be used, the PSE (Power Sourcing Equipment) must meet the IEEE 802.3af specification.
inbetriebnahme.fm Startup Assembling and Installing the Phone 2.2.5 How to Better Use LAN Network Connections The OpenScape Desk Phone CP400 and OpenScape Desk Phone CP600 phones provide a 1000 Mbps Ethernet-Switch. This allows you to connect one additional network device (e. g. a PC) directly via the telephone to the LAN. The direct connection functionality from phone to PC needs to be activated by administrator first.
inbetriebnahme.fm Startup Quick Start 2.3 Quick Start This section describes a typical case: the setup of an OpenScape Desk Phone CP endpoint in an environment using a DHCP server and the web interface. For different scenarios, cross-references to the corresponding section of the administration chapter are given. > Alternatively, WBM, DLI or DLS (Deployment Service) administration tools can be used.
inbetriebnahme.fm Startup Quick Start 3. Click on the tab "Administrator Pages". In the dialog box, enter the admin password. The default password is 123456. It is highly recommended to change the password (see Section 3.13.1, “Password”) after your first login. Admin Login Enter Admin password: Login 4. Reset The administration main page opens. The left column contains the menu tree. If you click on an item which is printed in normal style, the corresponding dialog opens in the center of the page.
inbetriebnahme.fm Startup Quick Start 2.3.2.2 1. OpenScape Desk Phone CP400/600 Access the Administration Menu Press the @ or ^ key and use the Up Arrow, Down Arrow and OK keys consecutively to select the Admin menu. μ Scroll upwards Hold down: Jump to top of list Z Confirm input or perform action « Navigate tab or move right € Scroll downwards Hold down: Jump to bottom of list ^ Cancel function, delete character left of cursor, navigate tab or go back one menu level 2.
inbetriebnahme.fm Startup Quick Start Key Key Function during text input Key function when held down # Toggle between lowercase characters, up- Phonelock on/off. percase characters, and digits in the following order: (Abc) -> (abc) -> (123) -> (ABC) -> back to start. With the OpenScape Desk Phone IP use the keypad for entering parameter values. Use the Navigation Keys or Navigation Block to navigate and execute administrative actions in the Administration Menu. 6.
inbetriebnahme.fm Startup Quick Start 2.3.5 DHCP Resilience Prerequisites It is possible to sustain network connectivity in case of DHCP server failure. If DHCP lease reuse is activated, the phone will keep its DHCP-based IP address even if the lease expires. To prevent address conflicts, the phone will send ARP requests in 5 second intervals. Additionally, it will send discovery messages periodically to obtain a new DHCP lease. Step by Step In the left column, select Network > IPv4 configuration.
inbetriebnahme.fm Startup Quick Start 2.3.6 Date and Time / SNTP An SNTP (Simple Network Time Protocol) server provides the current date and time for network clients. The IP address of an SNTP server can be given by DHCP. In order to provide the correct time, it is required to give the time zone offset, i.e. the shift in hours to be added to the UTC time provided by the SNTP server.
inbetriebnahme.fm Startup Quick Start 2.3.8 VLAN Discovery If the phone is to be located in a VLAN (Virtual LAN), a VLAN ID must be assigned. If the VLAN shall be provided by DHCP, VLAN Discovery must be set to "DHCP" (see Section 3.2.2, “VLAN”). The corresponding DHCP option is vendor-specific, thus a specific procedure is necessary. 2.3.8.1 Using a Vendor Class It is recommended to define a vendor class on the DHCP server, thus enabling server and phone to exchange vendor-specific data exclusively.
inbetriebnahme.fm Startup Quick Start Click OK to apply the changes. The new vendor class now appears in the list. 5. Exit the window with Close. Add Options to the New Vendor Class Next, two options resp. tags will be added to the vendor class. Two passes are needed for this: in the first pass, tag #1 with the required value "Siemens" is entered, and in the second pass, the VLAN ID is entered as tag #2.
inbetriebnahme.fm Startup Quick Start 6. In the DHCP console menu, right-click the DHCP server in question and select Set Predefined Options from the context menu. 7. In the dialog, select the previously defined OptiIpPhone class and click on Add... to add a new option.
inbetriebnahme.fm Startup Quick Start 8. 9. Enter the following data for the new option: 1. First Pass: Option 1 • Name: Free text, e. g. "OptiIpPhone element 01" • Data type: "String" • Code: "1" • Description: Free text. 2. Second Pass: Option 2 • Name: Free text, e. g. "OptiIpPhone element 02" • Data type: "Long" • Code: "2" • Description: Free text. Enter the value for this option. 1. First Pass: "Siemens" 2. Second Pass: VLAN ID 10.
inbetriebnahme.fm Startup Quick Start Defining the scope for the new vendor class 11. Select the DHCP server in question and the Scope and right-click Scope Options. Select Configure Options... in the context menu. 12. Select the Advanced tab. Under Vendor class, select the class that you previously defined (OptiIpPhone) and, under User class, select Default User Class. Activate the check boxes for the options that you want to assign to the scope (in the example, 001, 002, and 003). Click OK. 13.
inbetriebnahme.fm Startup Quick Start Setup using a DHCP server on Unix/Linux The following snippet from a DHCP configuration file (usually dhcpd.conf) shows how to set up a configuration using a vendor class and the "vendor-encapsulated-options" option.
inbetriebnahme.fm Startup Quick Start Setup using the Windows DHCP Server 1. In the Windows Start menu, select Start > Programs > Administrative Tools > DHCP. 2. Select the DHCP server and the scope. Choose "Configure Options" in the context menu using the right mouse button. 3. Enter the VLAN ID. Providing the length is not required here, as the VLAN ID is always 4 Bytes long.
inbetriebnahme.fm Startup Quick Start 2.3.9 DLS Server Address This setting only applies if a DLS (Deployment Service) server is in use. It is recommended to configure the DLS server address by DCHP, as this method enables full Plug & Play and ensures the authenticity of the DLS server. For manual configuration of the DLS server address see Section 3.3.7, “Configuration & Update Service (DLS)”.
inbetriebnahme.fm Startup Quick Start 3. A dialog window opens with a list of the classes that are already available. 4. Define a new vendor class with the name OptiIpPhone and enter a description of this class. Click OK to apply the changes. The new vendor class now appears in the list. 5. 36 Exit the window with Close.
inbetriebnahme.fm Startup Quick Start Add Options to the New Vendor Class Next, two options resp. tags will be added to the vendor class. Two passes are needed for this: in the first pass, tag #1 with the required value "Siemens" is entered, and in the second pass, the DLS address is entered as tag #3. For DHCP servers on a Windows 2003 Server (pre-SP2): > Windows 2003 Server contains a bug that prevents you from using the DHCP console to create an option with the ID 1 for a user-defined vendor class.
inbetriebnahme.fm Startup Quick Start 7. In the dialog, select the previously defined OptiIpPhone class and click on Add... to add a new option. 8. Enter the following data for the new option: 38 1. First Pass: Option 1 • Name: Free text, e. g. "OptiIpPhone element 01" • Data type: "String" • Code: "1" • Description: Free text. 2. Second Pass: Option 3 • Name: Free text, e. g. "OptiIpPhone element 03" • Data type: "String" • Code: "3" • Description: Free text.
inbetriebnahme.fm Startup Quick Start 9. Enter the value for this option. 1. First Pass: "Siemens" 2. Second Pass: DLS address The DLS address has the following format: :://: Example: sdlp://192.168.3.30:18443 10. Press OK, repeat steps 7 to 9 for the second pass, and press OK again. Defining the scope for the new vendor class 11. Select the DHCP server in question and the Scope and right-click Scope Options. Select Configure Options...
inbetriebnahme.fm Startup Quick Start 12. Select the Advanced tab. Under Vendor class, select the class that you previously defined (OptiIpPhone) and, under User class, select Default User Class. Activate the check boxes for the options that you want to assign to the scope (in the example, 001 and 003) 13. The DHCP console now shows the information that will be transmitted for the corresponding workpoints.
inbetriebnahme.fm Startup Quick Start Setup using a DHCP server on Unix/Linux The following snippet from a DHCP configuration file (usually dhcpd.conf) shows how to set up a configuration using a vendor class and the "vendor-encapsulated-options" option.
inbetriebnahme.fm Startup Quick Start 2.3.9.2 Using Option #43 "Vendor Specific" Alternatively, option #43 can be used for setting up the DLS address. Two tags are required: • Tag 001: Vendor name • Tag 003: DLS IP address Additionally, you can enter a host name for the DLS server: • Tag 004: DLS hostname The data is entered in hexadecimal values. Note that the length of the information contained in a tag must be given.
inbetriebnahme.fm Startup Quick Start Setup using the Windows DHCP Server 1. In the Windows Start menu, select Start > Programs > Administrative Tools > DHCP. 2. Select the DHCP server and the scope. Choose "Configure Options" in the context menu using the right mouse button. [Engl. Screenshot] 3. Enter the IP address and port number of the DLS server.
inbetriebnahme.fm Startup Quick Start 2.3.10 HFA Gateway Settings To connect the OpenScape Desk Phone CP phone to the OpenScape Business or OpenScape 4000 Communication System, the IP address of the gateway, a subscriber number and the corresponding password is needed. The subscriber number can be 1 to 24 characters long, and is used as the internal telephone number. 2.3.11 Using the Web Interface (WBM) 1. Log in to the Administrator Pages of the WBM.
administration.fm Administration Bluetooth Interface 3 Administration This chapter describes the configuration of every parameter available on the OpenScape Desk Phone CP phones. Please refer to Section 2.3.1, “How to Access the Web Interface (WBM)”. 3.1 Bluetooth Interface > Bluetooth is available only on Open Scape Desk Phone CP600. 3.1.1 Feature Access You can activate and deactivate the Bluetooth interface. If the Bluetooth interface is deactivated no Bluetooth services are available.
administration.fm Administration LAN Settings 3.2 LAN Settings 3.2.1 LAN Port Settings The OpenScape Desk Phone CP200/205/400/600 phone provides an integrated switch which connects the LAN, the phone itself and a PC port. By default, the switch will auto negotiate transfer rate (10/100/1000 Mb/s autosensing, configurable, Gigabit not available on OpenScape Desk Phone CP200) and duplex method (full or half duplex) with whatever equipment is connected.
administration.fm Administration LAN Settings • • • PC port speed / PC port type: Settings for the ethernet port connected to a PC. Value range: "Automatic," "10 Mbps half duplex", "10 Mbps full duplex", "100 Mbps half duplex", "100 Mbps full duplex", "1 Gbps full duplex" (OpenScape Desk Phone CP205, OpenScape Desk Phone CP400 and OpenScape Desk Phone CP600 only). Default: "Automatic" PC port mode / PC port status: Controls the PC port. Value range: "disabled", "enabled", "mirror".
administration.fm Administration LAN Settings 3.2.2 VLAN VLAN (Virtual Local Area Network) is a technology that allows network administrators to partition one physical network into a set of virtual networks (or broadcast domains). Partitioning a physical network into separate VLANs allows a network administrator to build a more robust network infrastructure. A good example is a separation of the data and voice networks into data and voice VLANs.
administration.fm Administration LAN Settings Administration via WBM Network > General IP configuration First, click on change mode. Afterwards, the IP configuration mode dialog opens. Administration via Local Phone To enable VLAN discovery via LLDP-MED, set the Use LLDP-MED option to Yes and select LLDP-MED in the VLAN discovery option.
administration.fm Administration LAN Settings Administration via WBM Network > General IP configuration To enable VLAN discovery via LLDP-MED, activate the LLDP-MED Enabledcheckbox and select LLDP-MED in the VLAN discovery option. Afterwards, click Submit. Administration via Local Phone To enable VLAN discovery via DHCP, activate the DHCP Enabled checkbox and select DHCP in the VLAN discovery option.
administration.fm Administration LAN Settings Administration via WBM The phone must be provided with a VLAN Id between 1 and 4095. Set the VLAN discovery to Manual. Afterwards, click Submit.
administration.fm Administration IP Network Parameters 3.3 IP Network Parameters 3.3.1 Quality of Service (QoS) The QoS technology based on layer 2 and the two QoS technologies Diffserv and TOS/IP Precedence based on layer 3 are allowing the VoIP application to request and receive predictable service levels in terms of data throughput capacity (bandwidth), latency variations (jitter), and delay. > Layer 2 and 3 QoS for voice transmission can be set via LLDP-MED (see LLDPMED).
administration.fm Administration IP Network Parameters Administration via WBM Network > QoS QoS Layer 2 ; Layer 2 voice 5 Layer 2 signalling 3 Layer 2 default 0 Layer 3 Layer 3 voice EF Layer 3 signalling AF31 Administration via Local Phone | --- Admin | --- Network | --- QoS | --- Service |--- Layer 2 |--- Layer 2 voice |--- Layer 2 signalling | --- Layer 2 default 3.3.1.2 Layer 3 / Diffserv Diffserv assigns a class of service to an IP packet by adding an entry in the IP header.
administration.fm Administration IP Network Parameters Three drop levels Y are reserved for AFXY: AFX1 (low drop probability), AFX2 and AFX3 (High drop probability). In the case of low drop level, packets are buffered over an extended period in the case of high drop level, packets are promptly rejected if they cannot be forwarded. Data required • Layer 3: Activates or deactivates QoS on layer 3.
administration.fm Administration IP Network Parameters 3.3.2 Use DHCP If this parameter is set to "Yes" (default), the phone will search for a DHCP server on startup and try to obtain IP data and further configuration parameters from that central server. If no DHCP server is available in the IP network, please deactivate this option. In this case, the IP address, subnet mask and default gateway/route must be defined manually. > The change will only have effect if you restart the phone.
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administration.fm Administration IP Network Parameters 3.3.3 IP Address - Manual Configuration If not provided by DHCP dynamically, you must specify the phone’s IP address and subnet mask manually. Data required • • IP address: used for addressing the phone. Subnet mask: subnet mask that is needed for the subnet in use. Administration via WBM Network > IPv4 configuration IPv4 configuration LLDP-MED Enabled DHCP Enabled ; DHCP lease reuse IP address 192.168.1.105 Subnet mask 255.255.255.
administration.fm Administration IP Network Parameters 3.3.4 Default Route/Gateway If not provided by DHCP dynamically (see Section 3.3.2, “Use DHCP”), enter the IP address of the router that links your IP network to other networks. If the value was assigned by DHCP, it can only be read. > The change will only have effect if you restart the phone. Administration via WBM Network > IPv4 configuration IPv4 configuration LLDP-MED Enabled DHCP Enabled ; DHCP lease reuse IP address 192.168.1.
administration.fm Administration IP Network Parameters 3.3.5 Specific IP Routing To have constant access to network subscribers of other domains, you can enter a total of two more network destinations, in addition to the default route/gateway. This is useful if the LAN has more than one router or if the LAN is divided into subnets. Data required • • • Route 1/2 IP address: IP address of the selected route. Route 1/2 gateway: IP address of the gateway for the selected route.
administration.fm Administration IP Network Parameters 3.3.6 DNS The main task of the domain name system (DNS) is to translate domain names to IP addresses. For some features and functions of the OpenScape Desk Phone CP phone, it is necessary to configure the DNS domain the phone belongs to, as well as the name servers needed for DNS resolving. 3.3.6.1 DNS Domain Name This is the name of the phone’s local domain.
administration.fm Administration IP Network Parameters 3.3.6.2 Terminal Hostname The phone’s hostname can be customised. > DHCP and DNS must be appropriately connected and configured at the customer site. The corresponding DNS domain is configured in Network > IP configuration > DNS domain (see Section 3.3.6.1, “DNS Domain Name”). The current DNS name of the phone is displayed at the right-hand side of the banner of the admin and user web pages, under DNS name.
administration.fm Administration IP Network Parameters 3.3.7 > Configuration & Update Service (DLS) The additional WBM and DLI are alternative administration tools. DLI uses the same technical inferface like DLS, but with less functionality. The OpenScape Deployment Service (DLS) is a OpenScape Management Application for administering workpoints. Amongst the most important features are: security (e.g.
administration.fm Administration IP Network Parameters Data required • • • • • • DLS address: IP address or hostname of the server on which the Deployment Service is running. Default mode port: Port on which the DLS Deployment Service is listening. Default: 18443. Revert to default security: When set, security mode will be set to default. When using local phone administration, this will be set by selection option ’Default security’ after pressing Save&exit.
administration.fm Administration IP Network Parameters 3.3.8 SNMP The Simple Network Management Protocol is used by network management systems for monitoring network-attached devices for conditions that warrant administrative attention. An SNMP manager surveys and, if needed, configures several SNMP elements, e.g. VoIP phones. OpenScape Desk Phone CP phones support SNMPv1.
administration.fm Administration IP Network Parameters • • • • • • • • • • Diagnostic sending enabled: Enables or disables the sending of diagnostic data to the SNMP manager. Value range: "Yes", "No" Default: "No" Diagnostic destination: IP address or hostname of the SNMP manager receiving diagnostic data. Diagnostic destination port: Port on which the SNMP manager is receiving diagnostic data. Diagnostic community: SNMP community string for the SNMP manager receiving diagnostic data.
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administration.fm Administration OpenScape Service Menu 3.4 OpenScape Service Menu The phone’s local menu allows for controlling functions provided the OpenScape system. For this purpose, the phone must be logged on at the system. For information on the available functions, see the phone’s user manual.
administration.fm Administration System Settings 3.5 System Settings 3.5.1 System Identity 3.5.2 HFA Gateway Settings To connect the OpenScape Desk Phone CP phone to the OpenScape System, the data described in the following are required. The Gateway address is the IP address of the communication platform resp. HFA server. The Gateway port is the port used by the HFA server for signaling messages. Usually, the default value "4060" is correct.
administration.fm Administration System Settings Network > Port configuration Port configuration Gateway 4060 Standby gateway 4060 RTP base 5004 System H.225 1720 Standby H.225 1720 System Cornet TLS 4061 Standby Cornet TLS System H.225 TLS 4061 1300 Standby H.
administration.fm Administration System Settings 3.5.3 HFA Emergency Gateway Settings For enabling survivability, the phone switches to a backup communications system in case the main system fails. The settings are analog to those for the main system (see Section 3.5.2, “HFA Gateway Settings”).
administration.fm Administration System Settings Administration via Local Phone | --- Admin | --- System | --- Standby gateway |--- System type |--- IP address |--- Gateway ID |--- Subscriber number | --- Password | --- Admin | --- Network | --- Port configuration | --- Standby gateway 3.5.4 Server and Standby Server ports In this section, the server ports for signalisation and speech data transfer are determined. H.225.0 port determines the port used for non-secure H.225 signaling. Default: 1720.
administration.fm Administration System Settings Administration via Local Phone | --- Admin | --- Network | --- Port configuration |--- Server port configuration | |--- H.225.0 port | |--- TC TLS port | | --- H.225.0 TLS port | --- Standby server port configuration |--- H.225.0 port |--- TC TLS port | --- H.225.0 TLS port 3.5.5 Redundancy This section controls the switching between main HFA server and standby HFA server.
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administration.fm Administration System Settings 3.5.6 Emergency number E.911 emergency number. This number establishes a connection to the PSAP (Publiy Safety Answering Point). If a user dials this number, and an appropriate LIN (see Section 3.5.7, “LIN”) is configured, the user’s location is communicated to the PSAP. In the USA, the number is 911.
administration.fm Administration System Settings Administration via Local Phone | --- Admin | --- System | --- Features | --- Configuration | --- General | --- LIN 3.5.8 > Not Used Timeout This is available only on OpenScape Desk Phone CP400/600 phones. The timeout for the local user and admin menu is configurable. When the time interval is over, the menu is closed and the administrator/user is logged out.
administration.fm Administration System Settings 3.5.9 Energy Saving 3.5.9.1 Energy Efficient Ethernet (OpenScape Desk Phone CP205/CP400/600 only) The OpenScape Desk Phone CP205/400/600 phones support the standard IEEE 802.3az (Energy Efficient Ethernet). The energy saving benefit provided by this standard can only be received when the phone is connected to a network component which also is able to support the IEEE 802.3az standard. 3.5.
administration.fm Administration System Settings 3.5.10.1 SNTP is Available, but no Automatic Configuration by DHCP Server Data required • • • • • • SNTP IP address: IP address or hostname of the SNTP server. Timezone offset (hours): Shift in hours corresponding to UTC. Daylight saving: Enables or disables daylight saving time in conjunction with Auto time change. Value range: "Yes", "No". Difference (minutes): Time difference when daylight saving time is in effect.
administration.fm Administration System Settings Administration via WBM Date and Time Date and time SNTP SNTP IP address 192.43.244.
administration.fm Administration System Settings 3.5.11 Security 3.5.11.1 System OpenScape Desk Phone CP phones support the following security option: • PKI-based SPE (Signaling and Payload Encryption) The security settings are be configured separately for the main gateway and for the fallback gateway (standby) when using SRSR (Small Remote Site Redundancy). The Signalling transport main/standby parameter selects the protocol to use for signalling. TCP and TLS are avaliable.
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administration.fm Administration System Settings 3.5.11.2 Access control The CCE access parameter controls TCP and UDP access for the CCE (CommsChannel Extender). This affects the operation of the OpenStage Manager, local CTI access, and HPT access. When Disable is selected, both TCP and UDP are disabled. With Enable, there are no restrictions. With Factory reset claw, the ’hooded claw’ keypad mechanism to initiate a factory reset without requiring an authenticated access can be enabled or disabled.
administration.fm Administration Dialing 3.6 Dialing 3.6.1 Canonical Dialing Configuration Call numbers taken from a directory application, LDAP for instance, are mostly expressed in canonical format. Moreover, call numbers entered into the local phone book are automatically converted and stored in canonical format, thereby adding "+", Local country code, Local national code, and Local enterprise number as prefixes.
administration.fm Administration Dialing • • Initial extension digits / Initial digits: List of initial digits of all possible extensions in the local enterprise network. When a call number could not be matched as a public network number, the phone checks if it is part of the local enterprise network. This is done by comparing the first digit of the call number to the value(s) given here. If it matches, the call number is recognized as a local enterprise number and processed accordingly.
administration.fm Administration Dialing • International gateway code: • "Use national code": Default value. All international formatted numbers will be dialled explicitly by using the access code for the international gateway to replace the "+" prefix. • "Leave as +": All international formatted numbers will be prefixed with "+".
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administration.fm Administration Dialing > To make sure that canonical dial lookup works properly, at least the following parameters of the phone must be provided: • Local country code • Local area code • Local enterprise code Up to 5 patterns can be defined. The Local code 1 ... 5 parameters define up to 5 different local enterprise nodes, whilst International code 1... 5 define up to 5 international codes, that is, fully qualified E.164 call numbers for use in a PSTN. Data required • Local code 1 ...
administration.fm Administration Distinctive Ringing 3.7 Distinctive Ringing The HFA server may provide information indicating a specific type of call within an incoming call. The phone can use this information to choose a ring tone according to the call type. A list of different ring types is maintained in the phone.
administration.fm Administration Distinctive Ringing Ringer setting and preview The configuration of distinctive ringers overlaps considerably with the general ringer configuration feature and the ability to preview (manually and automatically) what a ringer sounds like. Data required • • • • • • Name: Selects the call type to be used. In OpenScape 4000, for “Speaker call” function the call type “Rollover call” is used in the CorNet AU_RINGER_START message.
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administration.fm Administration User Mobility 3.8 User Mobility The Set Mobility Mode parameter controls the behaviour of the phone if mobile user logs on to the phone. The following settings are possible: • Basic (Default): When a new user logs on at the phone, all user data of the precedent user will be shown. • Data Privacy: When a new user logs on at the phone, an empty conversation list will be presented to the mobile user.
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9 Transferring Phone Software, Application, and Media Files New software images, hold music, picture clips for phonebook entries, LDAP templates, screensaver images, and ring tones can be uploaded to the phone via DLS (Deployment Service) or WBM (Web Based Management). > 3.9.
administration.fm Administration Transferring Phone Software, Application, and Media Files • HTTPS base URL: IP address or hostname of the HTTPS server in use. If no port number is specified here, port 443 is used. Only applicable if Download method is switched to "HTTPS".
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administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.3 Phone Application The firmware for the phone can be updated by downloading a new software file to the phone. If an incorrect software image is being attempted to be loaded onto the phone, the phone will reject the request and return to normal operation without reboot. As part of this security mechanism, new software binds are identified by a "Supported Hardware Level" information built into the header.
administration.fm Administration Transferring Phone Software, Application, and Media Files Data required (in every case) • • Use defaults: Specifies whether the default FTP/HTTPS access settings shall be used. Value range: "Yes", "No". Filename: Specifies the file name of the phone software. Data required (if not derived from Defaults) • • • • • • • • • 96 Download method: Selects the protocol to be used. Value range: "FTP", "HTTPS". Default: "FTP".
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administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.3.3 Download/Update Phone Application If applicable, phone software should be deployed using the Deployment Service (DLS) or DLI. Alternatively, the download can be triggered from the WBM interface or from the Local phone menu. When the download has been successful, the phone will restart and boot up using the new software.
administration.fm Administration Transferring Phone Software, Application, and Media Files • • 100 On Desk Phone CP200/CP205: Press the OK key. A context menu opens. In the context menu, select Download. The download will start immediately. On Desk Phone CP400/600: Press the Soft Key labeled Download. The download will start immediately.
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.4 Picture Clips > Picture clips are available only on OpenScape Desk Phone CP600 phones. > The file size for a picture clip is limited to 300 KB. Picture Clips are small images used for displaying a picture of a person that is calling on a line. The supported file formats for picture clips are JPEG and PNG. 3.9.4.1 FTP/HTTPS Access Data If the default FTP/HTTPS access settings (see Section 3.9.
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administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.4.2 Download Picture Clip If applicable, picture clips should be deployed using the Deployment Service (DLS). Alternatively, the download can be triggered from the web interface or from the local phone menu.
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.5 > LDAP Template LDAP template is available only on OpenScape Desk Phone CP400/600 phones. The LDAP template is an ASCII text file that uses an allocation list to assign directory server attributes to input and output fields on an LDAP client. The LDAP template must be modified correctly for successful communication between the directory server and the LDAP client. > 3.9.5.
administration.fm Administration Transferring Phone Software, Application, and Media Files • HTTPS base URL: IP address or hostname of the HTTPS server in use; only applicable if Download method is switched to "HTTPS".
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.5.2 Download LDAP Template If applicable, LDAP templates should be deployed using the DLS (Deployment Service). Alternatively, the download can be triggered from the web interface or from the Local phone menu. > The OpenScape Desk Phone CP phone supports LDAPv3. Start Download via WBM LDAP Use defaults Download method FTP Server address FTP Server port FTP 192.168.1.
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.6 Screensaver The screensaver is displayed when the phone is in idle mode. It performs a slide show consisting of images which can be uploaded using the web interface. > Screensavers are available only on OpenScape Desk Phone CP600. > The file size for a screensaver image is limited to 300 KB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone.
administration.fm Administration Transferring Phone Software, Application, and Media Files • • • • • Account: Account at the server (if applicable). Username: User name for accessing the server. Password: Password corresponding to the user name. FTP path: Path of the directory containing the files. HTTPS base URL: IP address or hostname of the HTTPS server in use; only applicable if Download method is switched to "HTTPS".
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.6.2 Download Screensaver If applicable, screensavers should be deployed using the DLS (Deployment Service). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Start Download via WBM Screensaver Use defaults Download method FTP Server address FTP Server port FTP 192.168.1.
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.7 > Ringer File The download of ringer files via WBM or local menu is possible only for OpenScape Desk Phone CP400/600. Custom ring tones can be uploaded to the phone. > The file size for a ringer file is limited to 1 MB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone. This limitation is only enforced on WBM.
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.7.1 FTP/HTTPS Access Data If the default FTP/HTTPS access settings (see Section 3.9.2, “Common FTP/HTTPS Settings (Defaults)”) are to be used, Use default must be set to "Yes", and only the Filename must be specified. Data required (in any case) • • • Use default: Specifies whether the default FTP/HTTPS access settings shall be used.
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administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.7.2 Download Ringer File If applicable, ring tone files should be deployed using the DLS (Deployment Service). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Start Download via WBM Ringer file Use defaults Download method FTP Server address FTP Server port FTP 192.168.1.
administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.8 Dongle Key The HPT dongle key is a special file that contains a secret hash number which is required to connect the HPT tool to the phone. This testing tool is used exclusively by the service staff. 3.9.8.1 FTP/HTTPS Access Data If the default FTP/HTTPS access settings (see Section 3.9.
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administration.fm Administration Transferring Phone Software, Application, and Media Files 3.9.8.2 Download Dongle Key File If applicable, dongle key files should be deployed using the DLS (Deployment Service). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Start Download via WBM Dongle key Use defaults Download method FTP Server address FTP Server port FTP 192.168.1.
administration.fm Administration UC Server 3.10 UC Server Data required • • • • UC Protocol: Selects the protocol to be used. Value range: "HTTP", "HTTPS". UC Server address: IP address or hostname of the UC server in use. UC Server port: Port number of the UC server in use. Default: 8802. User configuration enabled: indicates whether the User configuration is enabled.
administration.fm Administration Corporate Phonebook: Directory Settings 3.11 Corporate Phonebook: Directory Settings 3.11.1 LDAP > LDAP is possible only for OpenScape Desk Phone CP400/600. The Lightweight Directory Access Protocol enables access to a directory server via an LDAP client. Various personal information is stored there, e.g. the name, organization, and contact data of persons working in an organization. When the LDAP client has found a person’s data, e. g.
administration.fm Administration Corporate Phonebook: Directory Settings • • Password: Password used for authentication with the LDAP server. Search trigger timeout: Timespan between entering the last character and search string submission to the LDAP server.
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administration.fm Administration Corporate Phonebook: Directory Settings • Indirect (two step) retrieval in case the directory server contains a reference (url) to the picture instead – in this case the picture is retrieved from another server via http using the url. The phones will only accept pictures encoded in jpg and max. 50K size.
administration.fm Administration Speech 3.12 Speech 3.12.1 RTP Base Port The port used for RTP is negotiated during the establishment of a HFA connection. The RTP base port number defines the starting point from which the phone will count up when negotiating. The default value is 5004. The number of the port used for RTCP will be the RTP port number increased by 1. Administration via WBM Network > Port Configuration Port configuration Gateway 4060 Standby gateway 4060 RTP base 5004 System H.
administration.fm Administration Speech 3.12.2 Codec Preferences If Silence suppression is activated, the transmission of data packets is suppressed on no conversation, that is, if the user doesn’t speak. The OpenScape Desk Phone CP phone provides the codecs G.711, G.722, and G.729. When a HFA connection is established between two endpoints, the phones negotiate the codec to be used. The result of the negotiation is based on the general availability and ranking assigned to each codec.
administration.fm Administration Speech Administration via WBM Speech > Codec preferences Codec preferences Silence suppression Packet size G.711 ranking Automatic X G.729 ranking X G.722 ranking Submit Reset Administration via Local Phone | --- Admin | --- Speech | --- Codec Preferences |--- Silence suppression |--- Packet size |--- G.711 |--- G.729 | --- G.
administration.fm Administration Speech 3.12.3 Display General Phone Information General information about the status of the phone can be displayed if desired. Displayed Data • • • • • • • MAC address: Shows the phone’s MAC address. Software version: Shows the version of the phone’s firmware. Last restart: Shows date and time of the last reboot. Backlight type: indicates whether the phone has a backlight, and, if applicable, the type of backlight.
administration.fm Administration Security and Policies 3.13 Security and Policies 3.13.1 Password The passwords for user and administrator can be set here. They have to be confirmed after entering. The default factory setting for the administrator password is "123456"; it should be changed after the first login (see Change Admin and User password). The factory setting for the user password is "not set", i. e. no password.
administration.fm Administration Security and Policies 3.13.1.1 Troubleshooting: Lost Password If the administration and/or user password is lost, and there is no DLS available, new passwords must be provided. In case of lost administration password, a factory reset is necessary. In case of lost user password, the administrator may reset the user password. Take the following steps to initiate a factory reset: 1.
administration.fm Administration Security and Policies Administration via Local Phone | --- Admin | --- Security and policies | --- Certificates | --- Generic |--- Secure file transfer |--- Secure HFA gateway |--- Secure 802.1x server 3.13.2.2 Authentication Policy For individual certificates provided by specific servers, the level of authentication can be configured. When "None" is selected, no certificate check is performed.
administration.fm Administration Restart Phone 3.14 Restart Phone If necessary, the phone can be restarted from the administration menu or via pressing number keys 1-4-7 simultaneously. Administration via WBM Maintenance > Restart Phone Restart Phone Confirm Restart Administration via Local Phone | --- Admin | --- Maintenance | --- Restart 3.15 Factory Reset This function resets all parameters to their factory settings. A special reset password is required for this operation: "124816".
administration.fm Administration SSH – Secure Shell Access 3.16 SSH – Secure Shell Access The phone’s operating system can be accessed via SSH for special troubleshooting tasks.Hereby, the administrator is enabled to use the built-in Linux commands. As soon as SSH access has been enabled using the WBM, the system can be accessed by the user "admin" for a specified timespan. When this timespan has expired, no connection is possible any more.
administration.fm Administration Display License Information Administration via WBM Maintenance > Secure Shell Secure Shell Enable access Session password Access minutes 1 Session minutes 1 Reset Submit 3.17 Display License Information The license information for the OpenScape Desk Phone CP phone software currently loaded can be viewed via the local menu. > The license information can also be viewed by users who logged on using the User login if logging on as Admin is not permitted.
administration.fm Administration HPT Interface (For Service Staff) Administration via Local Phone (Disable) | --- Administration | --- Local functions | --- WSI 3.19 HPT Interface (For Service Staff) For special diagnosis and maintenance tasks, the service staff may employ the HPT tool, which is able to control and observe an OpenScape Desk Phone CP phone remotely. For security reasons, this tool can only be used when a dongle key file is uploaded to the phone (see Section 3.9.8, “Dongle Key”).
administration.fm Administration Diagnostics Administration via Local Phone (Disable) | --- Administration | --- Maintenance | --- Disable HPT / Enable HPT 3.20 > Diagnostics Some of the diagnostic tools and functions may reveal personal data of the user, such as caller lists. Thus, with regards to data privacy, it is recommended to inform the user when diagnostic functions are to be executed.
administration.fm Administration Diagnostics 3.20.1 LLDP-MED When the phone is connected to a switch with LLDP-MED capabilities, it can receive a VLAN ID and QoS parameters and advertise its own network-related properties. The data is exchanged in TLV (Type-Length-Value) format. Both sent and received LLDP-MED data can be monitored at the administrator interface. > For details on LLDP-MED, please refer to the ANSI/TIA-1057 standard.
administration.fm Administration Diagnostics View Data From WBM Diagnostics > LLDP-MED TLVs LLDP-MED TLV’s Received Sent Sent: Mon Oct 27 10:41:14 2013 Received: Mon Oct 27 10:41:14 2013 Chassis ID TLV Data .ID = 163.165.2.105 Chassis ID TLV Data .ID = 00:3E:37:01:20:01 TTL TLV Data .seconds = 120 TTL TLV Data .seconds = 120 System Caps TLV Data .Supported = Bridge, Telephone .Enabled = Telephone System Caps TLV Data .Supported = Other, Repeater .
administration.fm Administration Diagnostics 3.20.2 Fault Trace Configuration Error tracing and logging can be configured separately for all components, i. e. the services and applications running on the OpenScape Desk Phone CP. The resulting files can be viewed in the WBM web pages over the Download links. The File size (bytes) parameter sets the maximum file size. When it is reached, the data is saved as old file, and a new file is generated. From then on, the trace data is written to the new file.
administration.fm Administration Diagnostics • • • • • • Download old exception file The exception file is stored permanent memory. When the file has reached its size limit, it will be saved as old exception file, and the current exception file is emptied for future messages. The old exception file can be viewed here. Download H.323 trace file Download upgrade trace file The trace log created during a software upgrade. Download upgrade error file The error messages created during a software upgrade.
administration.fm Administration Diagnostics • • • • • • • • • • • • • 138 All applications within the phone, e.g. Call view, Call log, or Phonebook, are run within the application framework. It is responsible for the switching between different applications and bringing them into and out of focus as appropriate. Application menu This is where applications to be run on the phone can be started and stopped. Call Log The Call log application displays the call history of the phone.
administration.fm Administration Diagnostics • • • • • • • • • • • • • H.323 messages Used on HiPath 4000 systems as SME platforms do not use H.323 with HFA V3, this traces the H.323 messages which are exchanged between the phone, gateway and other phones for DMC calls. Health service Monitors other components of the phone for diagnostic purposes and provides a logging interface for the services in the phone. Help Handles the help function.
administration.fm Administration Diagnostics • Performance Marks Aid for measuring the performance of the phone. For events triggered by the user, a performance mark is written to the trace file, together with a timestamp in the format hh:mm:ss yyyy.milliseconds, and information about the event. The timespan between two performance marks is an indicator for the performance of the phone. > • • • • • • • • • • • • • 140 The trace level must be set to "TRACE" or "DEBUG".
administration.fm Administration Diagnostics Administration via WBM Diagnostics > Fault trace configuration Fault trace configuration File size (bytes) Trace timeout (minutes) 65536 0 Automatic clear before start Trace levels for components 802.
administration.fm Administration Diagnostics 3.20.3 EasyTrace Profiles In order to simplify tracing for a specific problem, the tracing levels can be adjusted using predefined settings. The EasyTrace profiles provide settings for a specific area, e. g. call connection. On pressing Submit, those pre-defined settings are sent to the phone. If desired, the settings can be modified anytime using the general mask for trace configuration under Diagnostics > Fault Trace Configuration (see Section 3.20.
administration.fm Administration Diagnostics 3.20.3.2 Call Log Problems Diagnostics > EasyTrace Profiles > Call log problems Call log problems File size (Max 6290000 bytes) 1048576 Trace timeout (minutes) 0 Automatic clear before start Trace levels for components Call Log TRACE Component registrar TRACE Health service LOG Application framework TRACE Desktop TRACE Journal service Download trace file TRACE Download saved trace file Download H.323 trace file Reset Submit 3.20.3.
administration.fm Administration Diagnostics 3.20.3.4 DAS Connection Diagnostics > EasyTrace Profiles > DAS connection DAS connection File size (Max 6290000 bytes) 1048576 Trace timeout (minutes) 0 Automatic clear before start Trace levels for components Certificate management LOG Component registrar TRACE Health service LOG DLS client management TRACE Service framework Download trace file TRACE Download saved trace file Download H.323 trace file Reset Submit 3.20.3.
administration.fm Administration Diagnostics 3.20.3.6 HFA registration and security Diagnostics > EasyTrace Profiles > HFA registration and security HFA registration and security problems File size (Max 6290000 bytes) 1048576 Trace timeout (minutes) 0 Automatic clear before start Trace levels for components Communications H.323 messages TRACE TRACE Download saved trace file Download trace file Download H.323 trace file Reset Submit 3.20.3.
administration.fm Administration Diagnostics 3.20.3.8 Key Input problems Diagnostics > EasyTrace Profiles > Key input problems Key input problems File size (Max 6290000 bytes) 1048576 Trace timeout (minutes) 0 Automatic clear before start Trace levels for components Component registrar TRACE Health service LOG Physical interface service DEBUG Download trace file Download saved trace file Download H.323 trace file Reset Submit 3.20.3.
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administration.fm Administration Diagnostics 3.20.3.14 Phonebook (local) problems Diagnostics > EasyTrace Profiles > Phonebook (local) problems Phonebook (local) problems File size (Max 6290000 bytes) 1048576 Trace timeout (minutes) 0 Automatic clear before start Trace levels for components Application menu LOG Component registrar TRACE Health service TRACE Application framework TRACE Desktop TRACE Journal service Download trace file TRACE Download saved trace file Download H.
administration.fm Administration Diagnostics 3.20.3.16 Sidecar problems Diagnostics > Easy Trace Profiles > Sidecar problems Sidecar problems File size (Max 6290000 bytes) 1048576 Trace timeout (minutes) 0 Automatic clear before start Trace levels for components Component registrar TRACE Health service LOG Sidecar service DEBUG Download trace file Download saved trace file Download H.323 trace file Reset Submit 3.20.3.
administration.fm Administration Diagnostics 3.20.3.18 Tone problems Diagnostics > EasyTrace Profiles > Tone problems Tone problems File size (Max 6290000 bytes) 1048576 Trace timeout (minutes) 0 Automatic clear before start Trace levels for components Component registrar TRACE Health service LOG Tone generation service TRACE Media processing service Download trace file TRACE Download saved trace file Download H.323 trace file Reset Submit 3.20.3.
administration.fm Administration Diagnostics 3.20.3.20 802.1x problems Diagnostics > EasyTrace Profiles > 802.1x problems 802.1x problems File size (Max 6290000 bytes) 1048576 Trace timeout (minutes) 0 Automatic clear before start Trace levels for components Certificate management LOG Clock service LOG Component registrar TRACE CSTA service TRACE Data Access service TRACE DLS client management TRACE Mobility service TRACE 802.
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administration.fm Administration Diagnostics 3.20.4 Bluetooth advanced traces Diagnostics > Bluetooth advanced traces Bluetooth advanced traces Syslog log levels GPAL trace level ERROR BSA client trace level ERROR BSA server trace level ERROR Snoopfile * Changes to these items do not effect until the phone is restarted.
administration.fm Administration Diagnostics 3.20.5 QoS Reports 3.20.5.1 Conditions and Thresholds for Report Generation > For details about the functionality, please refer to the Release Notes. The generation of QoS (Quality of Service) reports which are sent to a QCU server (see Section 3.3.8, “SNMP”) is configured here. Data required • Report mode: Sets the conditions for generating a QoS report. Value range: • "OFF": No reports are generated. • "EOS Threshold exceeded": Default value.
administration.fm Administration Diagnostics Non-compressing codecs: The following threshold values apply to non-compressing codecs. • Lost packets (per 1000 packets): When the number of lost packets exceeds this maximum value during the observation interval, a report is created. Default: 10. • Consecutive lost packets: When the number of lost packets following one another exceeds this maximum value during the observation interval, a report is created. Default: 2.
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administration.fm Administration Diagnostics 3.20.5.2 View Session Data OpenScape Desk Phone CP phones generate QoS reports using a HiPath specific format, QDC (QoS Data Collection). The reports created for the last 6 sessions, i. e. conversations, can be viewed on the WBM. To enable the generation of reports, please ensure that: • the switch QoS traps to QCU (System > SNMP) is activated (see Section 3.3.8, “SNMP”); • the conditions for the generation of reports are set adequately (see Section 3.20.5.
administration.fm Administration Diagnostics • • • • • • • • • • • • • • • • Maximum jitter: Maximum jitter (in ms) found during the report interval. Maximum inter-arrival jitter: Maximum of the interarrival jitter values (in ms). The interarrival jitter is the smoothed absolute value of the jitter measurements. It is calculated continuously. For details about the calulation, see RFC 3550.
administration.fm Administration Diagnostics • • • • • • • • • 160 HiPath Switch ID: Unique number identifying the HiPath switch to which the endpoints are assigned. LTU number: In HiPath 4000 only, the shelf identification is taken from the shelf containing a gateway. Slot number: The slot number where the phoneis connected in the shelf. Endpoint type: Type of the local phone. Version: Software version of the local phone. Subscriber number type: Type of subscriber number assigned to the local phone.
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administration.fm Administration Diagnostics 3.20.6 Miscellaneous 3.20.6.1 IP tests For network diagnostics, the OpenScape Desk Phone CP phone can ping any host or network device to determine whether it is reachable. Data required • Pre Defined Ping tests: Pings a predefined IP address. Value range: "Ping DLS", "Ping HiPath gatekeeper", "Ping standby HiPath gatekeeper" Ping tests: Pings the entered host’s IP address or hostname. Pre Defined Trace tests: Pings a predefined Traceroute IP address.
administration.fm Administration Diagnostics 3.20.6.2 Memory Status Information The processes currently running on the phone’s operating system as well as their CPU and memory usage can be monitored here. 100 processes are monitored on the web page. For further information, please refer to the manual of the "top" command for Unix/Linux systems, or to related documentation. The amount of free memory is checked on a regular basis in order to prevent problems caused by low memory.
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administration.fm Administration Diagnostics 3.20.6.3 Core dump If Enable core dump is checked, a core dump will be initiated in case of a severe error. The core dump will be saved to a file. By default, this function is activated. If Delete core dump is activated, the current core dump file is deleted on Submit. By default, this is not activated. If one or more core dump file exist, hyperlinks for downloading will be created automatically.
administration.fm Administration Diagnostics 3.20.7 Remote Tracing – Syslog All trace messages created by the components of the phone software can be sent to a remote server using the syslog protocol. This is helpful especially for long-term observations with a greater number of phones. To enable remote tracing, Remote trace status must be set to "Enabled".
beispiele.fm Examples and HowTos Canonical Dialing 4 Examples and HowTos 4.1 Canonical Dialing 4.1.1 Canonical Dialing Settings The following example shows settings suitable for the conversion of given dial strings to canonical format. Parameter Example value Explanation Local country code 44 International country code for the UK. National prefix digit 0 Used in front of national codes when dialled without international prefix.
beispiele.fm Examples and HowTos Canonical Dialing 4.1.2 Canonical Dial Lookup The following example shows settings suitable for recognizing incoming numbers and assigning them to entries in the local phone book, and for generating correct dial strings from phone book entries, depending on whether the number is internal or external. Parameter Example value Explanation Local code <1> 780 Enterprise node prefix (here: Nottingham).
beispiele.fm Examples and HowTos Canonical Dialing 4.1.2.1 Conversion examples In the following examples, numbers entered into the local phonebook by the user are converted according to the settings given above.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 4.2 How to Set Up the Corporate Phonebook (LDAP) > LDAP is available only on phones. The Corporate Phonebook function is based on an LDAP client that can be connected to the company’s LDAP service. A variety of LDAP servers can be used, for instance Microsoft Active Directory, OpenLDAP, or Apache Directory Server. 4.2.1 Prerequisites 1. An LDAP server is present and accessible to the phone’s network.
beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 4.2.2 Create an LDAP Template The user interface of the corporate phonebook application provides a form which is used both for search and retrieval. The task of an LDAP template is to map the phone’s search and display fields to LDAP attributes that can be delivered by the server. In the LDAP template, the fields are represented by hard-coded names: ATTRIB01, ATTRIB02, and so on.
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beispiele.fm Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) ATTRIB07="company" ATTRIB08="department" ATTRIB09="" ATTRIB10="title" ATTRIB11="mail" EOF 4.2.3 How to Load the LDAP Template into the Phone When you have configured the LDAP template, you can upload it to the phone: 1. Save the template under a suitable name, for example, ldap-template.txt. 2. Copy the template file to the FTP server designated for deploying LDAP templates. 3.
beispiele.fm Examples and HowTos An LLDP-Med Example 4.2.4 Configure LDAP Access To enter the access data using the WBM, take the following steps: 1. Navigate to Local Functions > Directory Settings. 2.
referenz.fm Technical Reference Default Port List 5 Technical Reference 5.1 Default Port List The following table contains all default ports, resp. port ranges, and protocols used by the services running on OpenScape Desk Phone IP HFA phones.
referenz.fm Technical Reference Troubleshooting: Error Codes 5.2 Troubleshooting: Error Codes For a set of error cases, specific error codes are defined. These error codes are shown in brackets on the display, following a general error note. Example: „No Telephony possible (LP1)“. Problem Description Error code Network Problem No network connection LI1 Not Initialised Waiting for data I1 Unable to use LAN 802.
referenz.fm Technical Reference Troubleshooting: Error Messages 5.3 Troubleshooting: Error Messages The following table lists the possible error messages for OpenScape HFA phones and provides possible causes and explanations, where applicable.
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bkglos.fm Glossary Glossary 6 A ADPCM Adaptive Differential Pulse Code Modulation. A compressed encoding method for audio signals which are to be transmitted by a low bandwidth. As opposed to regular -> PCM, a sample is coded as the difference between its predicted value and its real value. As this difference is usually smaller than the real, absolute value itself, a lesser number of bits can be used to encode it. C CSTA Computer Supported Telecommunications Applications.
bkglos.fm Glossary DTMF Dual Tone Multi Frequency. A means of signaling between a phone and e. g. a voicemail facility. The signals can be transmitted either in-band, i. e. within the speech band, or outband, i. e. in a separate signaling channel. E EAP Extensible Authentication Protocol. An authentication framework that is frequently used in WLAN networks. It is defined in RFC 3748. F FTP File Transfer Protocol. Used for transferring files in networks, e. g., to update telephone software. G G.
bkglos.fm Glossary I IP Internet Protocol. A data-oriented network layer protocol used for transferring data across a packet-switched internetwork. Within this network layer, reliability is not guaranteed. IP address The unique address of a terminal device in the network. It consists of four number blocks of 0 to 255 each, separated by a point. J Jitter Latency fluctuations in the data transmission resulting in distorted sound. L LAN Local Area Network.
bkglos.fm Glossary MDI-X Media Dependent Interface crossover (X). The send and receive pins are inverted. This MDI allows the connection of two endpoints without using a crossover cable. When Auto MDI-X is available, the MDI can switch between regular MDI and MDI-X automatically, depending on the connected device. MIB Management Information Base. A type of database used to manage the devices in a communications network. MWI Message Waiting Indicator.
bkglos.fm Glossary R RAM Random Access Memory. Memory with read / write access. ROM Read Only Memory. Memory with read only access. RTCP Realtime Transport Control Protocol. Controls the -> RTP stream and provides information about the status of the transmission, like QoS parameters. RTP Realtime Transport Protocol. This application layer protocol has been designed for audio communication. S SDP Session Description Protocol. Describes and initiates multimedia sessions, like web conferences.
bkglos.fm Glossary T TCP Transfer Control Protocol. The protocol belongs to the transport layer and establishes a connection between two entities on the application layer. It guarantees reliable and in-order delivery of data from sender to receiver. TLS Transport Layer Security. Ensures privacy between communicating applications. Typically, the server is authenticated, but mutual authentication is also possible. U URI Uniform Resource Identifier.
bkglos.fm Glossary WML Wireless Markup Language. An XML-based markup language which supports text, graphics, hyperlinks and forms on a -> WAP-browser. WSP Wireless Session Protocol. The protocol is a part of the -> WAP specification. Its task is to establish a session between the terminal device and the WAP gateway.
OperaAdminSIX.
OperaAdminSIX.
