Operation Manual

Administration
A31003-C1000-M102-5-76A9, 09/2017
136 OpenScape Desk Phone CP200/CP205/CP400/CP600 HFA, Administration Manual
administration.fm
Diagnostics
3.20.2 Fault Trace Configuration
Error tracing and logging can be configured separately for all components, i. e. the services and
applications running on the OpenScape Desk Phone CP. The resulting files can be viewed in
the WBM web pages over the Download links.
The File size (bytes) parameter sets the maximum file size. When it is reached, the data is
saved as old file, and a new file is generated. From then on, the trace data is written to the new
file. When the maximum file size is reached again, the data is saved as old file once more,
thereby overwriting the previous old file. The default value is 1048576.
The Trace timeout (minutes) determines when to stop tracing. When the timeout is reached,
the trace settings for all components are set to OFF, but ERROR and STATUS messages are
still written to the trace file ad infinitum. When the trace file has reached its maximum size, the
data is saved, and a new file is created (for more information, see File size (bytes) above). If
the value is 0, the trace data will be written without time limit.
If Automatic clear before start is checked, the existing trace file will be deleted on pressing
the Submit button, and a new, empty trace file will be generated. By default, it is unchecked.
You can read the log files by clicking on the appropriate hyperlinks (the hyperlinks work only if
the file in question has been created). The following logs can be viewed:
• Download trace file
The trace data according to the settings specified for the services.
• Download old trace file
The trace file is stored in permanent memory. When the file has reached its size limit, it will
be saved as old trace file, and the current exception file is emptied for future messages.
The old trace file can be viewed here.
• Download saved trace file
Normally, the trace file is saved only in the phone RAM. When the phone restarts in a con-
trolled manner, the trace file will be saved in permanent memory.
• Download syslog file
Messages from the phone’s operating system, including error and exception messages.
• Download old syslog file
Old messages from the phone’s operating system.
• Download saved syslog file
Saved messages from the phone’s operating system.
• Download exception file
If an exceptions occurs in a process running on the phone, a message is written to this file.
These messages are incorporated in the syslog file (see Download syslog file also).
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The absolute maximum file size is 6290000 bytes. However, on OpenScape Desk
Phone CP phones, a maximum size not greater than 1000 000 bytes is recommend-
ed due to the amount of available memory.