Operation Manual

administration.fm
A31003-C1000-M102-9-76A9, 08/2018
OpenScape Desk Phone CP100/200/CP205/CP400/CP600/600E HFA, Administration Manual
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Administration
HPT Interface (For Service Staff)
Administration via Local Phone (Disable)
3.19 HPT Interface (For Service Staff)
For special diagnosis and maintenance tasks, the service staff may employ the HPT tool, which
is able to control and observe an OpenScape Desk Phone CP phone remotely.
There are 2 types of HPT sessions, control session and observation session.
A control session allows for activating phone functions remotely. When a control session is es-
tablished, the following changes will occur:
• The display shows a message indicating that remote service is active.
• Handset, microphone, speaker, headset, and microphone are disabled.
An observation session allows for supervising events on the phone, like, for instance, pressing
a key, incoming calls or navigating in the menus. Before an observation session is started, the
user is prompted for allowing the observation. During an observation session, the phone oper-
ates normally, including loudspeaker, microphone and ringer. Thus, the local user can demon-
strate an error towards the service staff that is connected via HPT.
The session data is written to a log file on the phone. It can be downloaded from the Diagnostics
> Fault trace configuration menu (see Section 3.20.2, “Fault Trace Configuration”).
Administration via WBM
Maintenance > HPT interface
Administration via Local Phone (Disable)
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--- Administration
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--- Local functions
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--- WSI
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--- Administration
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--- Maintenance
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--- Disable HPT / Enable HPT
HPT interface
Disable HPT