OpenStage WL 3 / OpenStage WL 3 Plus WLAN Handset Administration Manual A31003-M2000-M100-3-76A9
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Configuration Manual WL3 and WL3 Plus WLAN Handset TD 92930EN About this document Cross-references in the document Throughout this document you will find cross-references in the text which indicate further details that can be found in other sections of this document. The crossreferences are colored blue and linked to the relevant place in the document (example: see section 12. Document History on page 80).
Configuration Manual WL3 and WL3 Plus WLAN Handset TD 92930EN Contents 1. Introduction......................................................................................................... 1 1.1 Abbreviations and Glossary .......................................................................... 2 1.2 Functionality matrix........................................................................................ 4 2. Pre-Installation..........................................................................
Configuration Manual WL3 and WL3 Plus WLAN Handset TD 92930EN 5.2.2 Replacement of Handset with WSG .................................................... 23 5.2.3 Replacement of the Handset with WinPDM and WSG........................ 24 5.2.4 Replacement of Handset with WinPDM Only ...................................... 26 5.3 Change Number of a Handset..................................................................... 27 5.4 Update Parameters using WSG ...................................................
Configuration Manual WL3 and WL3 Plus WLAN Handset TD 92930EN 6.5.10 Prevent Calls from being saved in the Call list .................................. 40 6.5.11 Battery Warning ................................................................................. 40 6.5.12 Shared Phone ................................................................................... 40 6.5.13 Uploadable Language ....................................................................... 40 6.5.14 Select Default Language .......
Configuration Manual WL3 and WL3 Plus WLAN Handset TD 92930EN 6.12 Display....................................................................................................... 60 6.12.1 User Display Text............................................................................... 60 6.12.2 Rotate Display Text............................................................................ 60 6.12.3 Font style ........................................................................................... 61 6.
Configuration Manual WL3 and WL3 Plus WLAN Handset TD 92930EN A.2 Export a Template....................................................................................... 82 A.3 Import a Parameter File .............................................................................. 82 A.4 Import a Template ....................................................................................... 83 Appendix B: Programming Custom Sound........................................................ 84 B.1 .
Configuration Manual WL3 and WL3 Plus WLAN Handset 1. 1. Introduction TD 92930EN Introduction This document is a guide for installing, configuring, and maintaining the functionality of the WLAN Handset. The OpenStage WL3 Voice over Wireless Fidelity (VoWiFi) system provides wireless IP-telephony, messaging, and alarm functions to enterprise LANs. Using third-party WLAN products and hardware and software developed in-house, the system enables data and voice transmission together with seamless roaming.
Configuration Manual WL3 and WL3 Plus WLAN Handset 1.1 1. Introduction TD 92930EN Abbreviations and Glossary 802.11a IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in the 5GHz spectrum. 802.11b IEEE 802.11 standard for transmission rate of up to 11Mbps, operates in the 2.4GHz spectrum. 802.11g IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in the 2.4GHz spectrum. 802.11d IEEE 802.11 standard for regulatory domains. 802.11e IEEE 802.
Configuration Manual WL3 and WL3 Plus WLAN Handset 1. Introduction TD 92930EN ESSID Extended Service Set Identifier. The identifying name of a WLAN. It identifies an AP and distinguishes WLANS from one another. An ESSID is one type of SSID (BSSID is the other). IM Interactive Messaging makes it possible to access information from an application, and controlling the information, by selecting a choice received in a message. License An authorization to use a licensed function.
Configuration Manual WL3 and WL3 Plus WLAN Handset 1.2 1. Introduction TD 92930EN WPA/WPA2 Wi-Fi Protected Access 2. Security method based on 802.11i standard for wireless networks (data protection and network access control). WSG OpenStage WL3 Wireless Service Gateway: Module that enables wireless services to and from the handsets in a WLAN system. It also includes the Device Manager.
Configuration Manual WL3 and WL3 Plus WLAN Handset 2. 2. Pre-Installation TD 92930EN Pre-Installation Before installing handsets in a VoWiFi system, ensure that the following equipment is available: • • • Set up chargers and charge the handset batteries before installation. Have a number plan available for the handsets. Check that the IP addressing plan is set up to support the amount of handsets to be deployed.
Configuration Manual WL3 and WL3 Plus WLAN Handset 3. 3. Programming the WLAN Handset TD 92930EN Programming the WLAN Handset This section describes how to configure handsets in the following three different ways: • • By inserting it into a DP1 Desktop Programmer cradle connected using USB to the WinPDM. Over-The-Air (OTA) using the Device Manager in the WSG. NOTE: This requires that the IP address to the WSG has been configured in the handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 3.2.1 3. Programming the WLAN Handset TD 92930EN Over-the-Air There is no external equipment required, besides the Device Manager application in the WSG and the VoWiFi system. Proceed with 4. Installation of WLAN Handsets on page 8. Figure 3.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4. 4. Installation of WLAN Handsets TD 92930EN Installation of WLAN Handsets This section describes the recommended procedure to install and configure handsets. There are several ways to install a handset but the procedures described here ensures minimal effort for the administrator.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4. Installation of WLAN Handsets TD 92930EN Installation steps in large VoWiFi Systems using WSG and WinPDM NOTE: If the handset to be installed must use a certificate to access a WLAN, follow the instructions in section 4.3 Installation with WinPDM on page 13. These WLAN settings are common network settings for all handsets. 1 Create templates in the Device Manager in WSG, one with network settings and another with common settings.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4.2.1 4. Installation of WLAN Handsets TD 92930EN Create a Network Template in the Device Manager in the WSG Create one template that contains the network parameters (also include the security settings). Besides the network parameters, additional parameters can also be set, for example VoIP settings and IP address to WSG.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4. Installation of WLAN Handsets TD 92930EN 3 Select the Templates tab and click “New“. 4 In the Device Type and Parameter version drop-down lists, select the corresponding device type and parameter version to use, respectively. 5 In the Name field, enter a descriptive name for the template. 6 Set the specific parameters. See section 4.5 Configure a Handset with a Template on page 14 for more information. 4.2.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4. Installation of WLAN Handsets TD 92930EN then log on the Device Manager. After log in, the settings in the handset are changed according to the templates, that were applied to the Numbers, in the Device Manager application in WSG. NOTE: If using Easy Deployment, only perform step 6) below. 1 Open the WinPDM. 2 Do one of the following: • If a network template was created in the Device Manager in WSG, export this template and import it to WinPDM.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4. Installation of WLAN Handsets TD 92930EN the handset goes online with the Messaging system, and the synchronization process with the WSG runs, and vice versa. The solution for this, is to avoid storing handset numbers in the WinPDM. 4.3 Installation with WinPDM In a small VoWiFi system, the administration can be handled using only the WinPDM.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4. Installation of WLAN Handsets TD 92930EN 14 In the Numbers tab, right-click the handset’s number and select “Manage certificates“. A Manage certificate window opens. 15 In the Root tab and Client tab, click “Browse“ and select the certificates to import. Click “Close“. 16 In the Numbers tab, right-click the handset’s number and select “Edit parameters“. 17 Select “Network X“ (X represents A, B, C, or D).
Configuration Manual WL3 and WL3 Plus WLAN Handset 4.5.1 4. Installation of WLAN Handsets TD 92930EN Create a template 1 Open the WinPDM or the Device Manager in the WSG. 2 Select the Templates tab and open the menu “Template > New...“. The New Template window is opened. 3 Select the device type and parameter version that matches the software version installed on the handset. Give the template a descriptive name. The parameters that are not part of the template are left unchanged on the handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4. Installation of WLAN Handsets TD 92930EN 1 Open WinPDM or the Device Manager in the WSG. 2 In the Numbers tab, select the handset you want to save as a template. 3 Make a right-click and select “Use as a template...“. Enter a descriptive name for the template. 4 The Edit template window is opened. By default, all parameters are selected and are saved when clicking “OK“.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5. 5. Maintenance TD 92930EN Maintenance 5.1 Handset In an existing VoWiFi system, it is important to be able to replace handsets, install new handsets, and exchange faulty handsets.
Configuration Manual WL3 and WL3 Plus WLAN Handset 3 5. Maintenance TD 92930EN Click “Next >“. Only templates with a parameter version matching the selected handset are shown. 4 Select the desired template and click “OK“. The template is applied. The number of parameters in the template affects the time it takes to apply the template to the selected handset. 5 Switch off the handset when User name and Password are displayed. TIP: If the handset replaces a broken handset, continue with 5.2.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5. Maintenance TD 92930EN 5 Select Device > General. 6 In the Software TFTP IP address field, enter the IP address to the TFTP server. 7 Click “OK“. 5.1.4 Upgrade Software using WinPDM Software upgrade using WinPDM is performed in small VoWiFi systems. The handsets need to be collected by the administrator because the software is upgraded using the connected to WinPDM. 1 Open the WinPDM.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5.1.7 5. Maintenance TD 92930EN Upgrade Handset Functionality using License Users can upgrade a handset by downloading a license. The following license is available: • WL3 Messenger Upgrade License There are three alternatives to upgrade a handset: • • • Automatic upgrade, see Automatic license upgrade. License upgrade using import/export, see License upgrade using import/export. Manual upgrade, see Manual license upgrade.
Configuration Manual WL3 and WL3 Plus WLAN Handset 3 5. Maintenance TD 92930EN In a web browser, enter the address to the License Web: “https://www.xxxxxxxxxx“ The License Web is used for; • Importing the product information file • Viewing/Purchasing the license(s) for the handset(s) • Downloading the license file containing the license key(s) for the handset(s) See the online help on the License Web for information on how to use the License Web. 4 When the license file (.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5. Maintenance TD 92930EN Prerequisites: A WinPDM that supports the move license function, and a connection to the license server. To move a license using the WinPDM: 1 Place the licensed handset in the desktop programmer. 2 On the Licenses tab, select the handset online. 3 On the License menu, click “Move license...”. 4 In the Move license dialog, select the unlicensed handset and click “OK”. The handset in the desktop programmer is restarted.
Configuration Manual WL3 and WL3 Plus WLAN Handset • 5. Maintenance TD 92930EN WinPDM and WSG. If you only have WinPDM, see 5.2.4 Replacement of Handset with WinPDM Only. Data included in a replacement transfer The following data is replaced during a replacement: • User parameters • Contacts (entered by the user) Note that the following data is not replaced: • • • • • • 5.2.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5. Maintenance TD 92930EN The spare handset must be an unlicensed WL3 to move the licenses to the spare handset. To check that the handset is unlicensed, press *#34# in idle mode and select “License“. Only WL3 must be displayed here. 1 Make sure that the broken handset is saved in the Device Manager (indicated by a in the Saved column. If not, in the Numbers tab, right-click the broken handset and select “Save“. 2 Switch the broken handset off.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5. Maintenance TD 92930EN 1 In the handset, press *#34# in idle mode, and select “License“ to check that both handsets have same device type and licenses. 2 Make sure that the broken handset is saved in the Device Manager (indicated by a in the Saved column. If not, in the Numbers tab, right-click the broken handset and select “Save“. 3 Switch the broken handset off. The handset appears as offline in the Device Manager.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5. Maintenance TD 92930EN 7 Enter the number and the password3 (if any). Press “Login”. 8 Make sure that the spare handset is saved in the Device Manager (indicated by a in the Saved column. If not, in the Numbers tab, right-click the spare handset and select “Save“. 9 Switch the spare handset off to take the handset offline. 10 Switch the broken handset on to take the handset online. 11 In the Device Manager, select the “Licenses“ tab.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5. Maintenance TD 92930EN The broken handset is replaced and its settings are transferred to the spare handset. Replace and Move Licenses using WinPDM The broken handset and the spare handset do not have the same device type and/or have the same functionality license. The spare handset must be an unlicensed WL3 to move the licenses to the spare handset. To check that the handset is unlicensed, press *#34# in idle mode and select “License“.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5 5. Maintenance TD 92930EN In the New number field, enter the new number. NOTE: Make sure that the new number does not exist in another system. If several handsets have the same number, their settings overwrite each other when synchronizing with WSG/ or WinPDM. 6 Click “OK“. The new number is synchronized with the handset when it is connected to WinPDM or WSG. 5.
Configuration Manual WL3 and WL3 Plus WLAN Handset 5.6 5. Maintenance TD 92930EN Upgrade the Template The upgrade procedure of the templates definition version is described in the Installation and Operation Manual, Portable Device Manager, Windows version, TD 92712ENInstallation and Operation Manual, OpenStage Wireless Service Gateway (WSG), TD 92442EN. 5.7 Create a Configuration Backup It is recommended to have a backup of the configuration in the handsets and the site.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. 6. Handset Configuration TD 92930EN Handset Configuration NOTE: This section describes settings in parameter definition files (.def). These files are regularly updated and settings can change slightly. For example "On" to "Enable" or a parameter can be moved to another directory. The handset requires some settings to function in the VoWiFi system. All settings are done in the WinPDMWSG. This section describes the available settings for the handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6.2 6. Handset Configuration TD 92930EN IP Address Settings The IP address settings can be configured in two ways. • • 6.2.1 The handset can configured to receive an IP address automatically from a DHCP server, see 6.2.1 Automatic IP Address Settings. If no DHCP server is used, a unique IP address must be entered manually for each handset, see 6.2.2 Static IP Address (Manual) Settings.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6.3.2 6. Handset Configuration TD 92930EN Voice Power Save Mode The voice power save mode is used during calls. NONE is recommended to obtain optimal voice quality. U-APSD uses less power but is more sensitive to network disturbances. If supported by the infrastructure, U-APSD is the preferred choice and multiples the talk time by more than 4 times compared to the NONE mode. 1 Select Network > Network A (B, C, or D).
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN NOTE: The selected World Mode Regulatory Domain defines which channels to be used. See Bands and Channels used by WiFi a-radio. • All • Non DFS • UNII-1 • UNII-3 • UNII-1, UNII-2 • UNII-1, UNII-2, UNII-3 • UNII-1, UNII-2, UNII-2 Extended • Advanced Bands and Channels used by WiFi a-radio Frequency band Channels Non DFS 5.150 - 5.250 MHz, 36,40,44,48 5.725 - 5.845 MHz 149,153,157,161, 165 UNII-1 5.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6.3.5 6. Handset Configuration TD 92930EN Transmission Power This is the transmission power the handset uses when transmitting data to the WLAN system. If “Automatic” (default) is used, the transmission power is adapted according to 802.11h, CCX or maximum possible. 1 Select Network > Network A (B, C, or D). 2 In the Transmission power drop-down list, select one of the following: 6.3.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration 1 Select Network > Network A (B, C, or D). 2 In the Security mode drop-down list, select “Open”. 6.4.2 TD 92930EN WEP 64/128-bit Key To use WEP64/128-bit Key as the security mode. Do the following: 1 Select Network > Network A (B, C, or D). 2 In the Security mode drop-down list, select “WEP64/128-bit Key”. Additional parameters can now be set. See below. 3 In the WEP key 1 field, enter the WEP key to be used.
Configuration Manual WL3 and WL3 Plus WLAN Handset 7 6. Handset Configuration TD 92930EN In the Validate server certificate field, select if validation of server certificate during authentication is to be disabled. WARNING: By disabling the validation, the server is not authenticated and may be a rouge one. Needed condition: The server must send his complete certificate chain. The sent CA-certificate must be equal with the saved root certificate at the WL3 handset. 6.4.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 6.10.10 Dial Pause Time on page 59 6.10.11 Direct off Hook from Charger on page 59 x x x 6.10.12 Replace Call Rejected with User Busy on page 59 x 6.10.6 Emergency Call Numbers on page 58 x 6.5.17 Import Contacts on page 44 x 6.5.18 Company Phonebook on page 44 x 6.5.19 Central Phonebook on page 45 x 6.10.7 Voice Mail Number on page 59 x Regional Settings 6.11.1 Set Time & Date on page 60 x x 6.5.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN NOTE: If configured, it is possible to dial any of up to five predefined emergency numbers when the handset is locked, see 6.10.6 Emergency Call Numbers on page 58. It is not recommended to use Phone Lock when using the Shared Phone feature, see 6.5.12 Shared Phone on page 41 1 Select Device > Settings. 2 In the Phone lock drop-down list, select one of the following: 6.5.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration 1 Select Headset > General. 2 Select the applicable item from the drop-down list: TD 92930EN IMPORTANT: Do not select “Hearing protection” unless a Peltor headset is used. • Hearing protection • Mic on boom • Mic on cable • User model (If none of the headsets above are selected, this option can be used to configure an own headset profile.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN NOTE: Messages with breakthrough (for example with high/alarm priority) are not muted. If you want to mute all messages (regardless of priority) also set the Device > Messaging > Show and indicate messages in charger > Off. • 3 Change profile (WL3 Plus only) - the handset changes profile when placed in charger. - In the Change profile in charger drop-down list, select the profile to be used.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6.5.9 6. Handset Configuration TD 92930EN Prevent Mute function It is possible to prevent that the handset is muted/set to silent by a user. 1 Select Audio > General. 2 In the Prevent silent drop-down list, select one of the following: • On - The user cannot set the handset to silent by using mute or decreasing the volume. • Off - The user can mute/reduce the volume to silent in the handset (default). 6.5.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 6.5.13 Uploadable Language It is possible to upload one additional language to the handset. The language file is generated through an Excel file. The Excel file used to generate language files is delivered from your supplier.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration 1 Select Shortcuts > Hot keys X (where X is 0, 2 - 9). 2 Continue with Additional Shortcut Settings on page 43. TD 92930EN Configure a Soft Key NOTE: When programming Soft keys, both name and function must be set. 1 Select User Profiles > Normal/Profile X > Soft keys > Soft key X (where X is Left, Middle, or Right) 2 In the Soft key name field, enter the name of the soft key shortcut to be displayed in the handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 6.5.16 Soft Key Functions During Call It is possible to configure the in-call functions for the left and right soft keys. The in-call functions are accessed by pressing the left or right soft key during a call. 1 Select Device > Call. 2 In the Left in call soft key name or Right in call soft key name field, enter the name of the soft key to be displayed during a call.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN Create a Company Phonebook File The company phonebook file (.cpb) is normally created from an Excel file using a script to extract the information and create the phonebook file (.cpb). The Excel file, “Company Phonebook.xls“ is delivered from your supplier. The format of the rows in the phonebook file is: followed by additional rows for each entry.
Configuration Manual WL3 and WL3 Plus WLAN Handset TD 92930EN 1 In the applicable profile, select Presence and diversion. 2 Activate a diversion by selecting “On” in the applicable diversion drop-down lists. The following diversions are possible: 3 6.7 6. Handset Configuration • Activate diversion for all calls • Activate diversion on user busy • Activate diversion on no answer Enter the diversion number in the applicable diversion number text field.
Configuration Manual WL3 and WL3 Plus WLAN Handset • • • • • • 6. Handset Configuration TD 92930EN TTR starts when a message is displayed and continues to run when the message is placed in the messaging queue. If a user presses any key when a message is displayed, the TTR is reset. See also 6.8.2 Examples of TTR/TTP settings on page 50. Time to prioritize (TTP) Defines how long messages keep their priority status. The TTP starts when a message is displayed.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 10 1 Yes, immediately since the PTT priority is set to 1 and also is higher than Call priority. 10 2 Yes, after 10 seconds since the PTT priority is higher than Call priority. a. PTT invitation received as incoming call has always priority 6, while PTT invitation received as message can have priority 1 - 9 depending on configuration. Table 2.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN TIP: Any of the default handset beeps (Beeps and Enhanced beeps) are customizable, see B.1 Customize the default handset beeps on page 87. Beeps according to beep code Beep code sent from a system/application The handset plays: Beep code 0 No message alert is played Beep codes 1- 6 1 - 5, and 10 beeps Beep code 7 Siren The handset plays the original message alerts that are mapped to the beep codes.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN Enhanced beeps), see Appendix B: Programming Custom Sound on page 86. Create Customized Sound 1 Select Settings > Custom Sounds > Custom Sound X (where X represent 1 10). 2 Set the following parameters: • • • • • Label - The name of the custom sound (required). The name is visible when mapping the custom sound to a beep code later on. Melody - The text string represents a non-polyphonic sound.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN In figure 4, a message with priority 2 is received at 13:59 and is displayed in the handset. Another message with equal priority is received at 14:02 and is placed in the queue. If no messages with higher priority are received, the user needs to close the currently displayed message to show the next message in the queue. In this case, the message received at 14:02.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN expires. In addition, if a message is not shown again within the TTR interval, it is considered as not important and is removed from the queue. Figure 6. Message handling without manually closing a message.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN TIP: It is recommended to use these settings, if messages regardless of priority are read in chronological order, that is, the newest message is displayed first. Figure 7.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 4 In the Number for automatic call after alarm field, enter the number to be called after an alarm has been activated (optional). 5 In the ALS drop-down list, select “Yes“ to define if a ramped up Acoustic Location Signal (ALS) sounds after pressing the alarm button.
Configuration Manual WL3 and WL3 Plus WLAN Handset 7 6. Handset Configuration TD 92930EN In the Mode for automatic call after alarm drop-down list, select one of the following: 6.9.5 • Monitor - The loudspeaker is muted and the microphone is on. • Loudspeaker - The loudspeaker is turned on. • Ordinary - The loudspeaker is turned off. Man-down and No-movement Alarm NOTE: Applicable to WL3 Plus only. The following parameters are available in the WinPDM and Device Manager: Table 4.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 6.10 Telephony The following parameters are required for the basic telephony settings. 6.10.1 Endpoint ID and Endpoint number The Endpoint ID and Endpoint number are automatically received when registering the handset in the VoWiFi system. The Endpoint ID is normally the user’s name registered in the PBX and is displayed in the handset in the idle mode. To change the name displayed in the handset, see 6.12.
Configuration Manual WL3 and WL3 Plus WLAN Handset • • • • • • • • • • • • • 6. Handset Configuration TD 92930EN Secondary SIP proxy – defines the optional secondary SIP proxy, which is used if the handset fails to register with the primary SIP proxy. See definition examples in Primary SIP proxy above. When the handset has connected to the Secondary SIP proxy, it continuously tries to reconnect to the Primary SIP proxy.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 6.10.4 Offer Secure RTP When enabled, voice is sent over Secure RTP, if the other party also supports Secure RTP. SIP Protocol 1 Set parameter VoIP > SIP > SIP Transport to “TLS“. 2 Set parameter VoIP > General > Offer Secure RTP to “Yes“. 3 Select the preferred SRTP encryption by assigning a value to parameter VoIP > General > Secure RTP Crypto, which appears when enabling Secure RTP.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN This local emergency service then calls back to the handset user, who can identify the incoming call by this specific callback emergency ring signal. 1 Select Audio > General. 2 In the Emergency ring signal field, choose the ring signal for incoming emergency callback calls. 6.10.7 Voice Mail Number In some systems it is needed to assign the handset number of the Voice Mail service.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 6.10.13 Call waiting behavior The default behavior is to indicate “call waiting” to the user. It is possible to change this behavior so that the next incoming call is rejected, and a busy indication is sent back to the SIP proxy. 1 Select Device > Call.
Configuration Manual WL3 and WL3 Plus WLAN Handset 3 6. Handset Configuration TD 92930EN If the time zone “Other” is selected, a string must be entered in the Time zone string field to define the time zone. For time zone format, see: http://pubs.opengroup.org/onlinepubs/009695399/basedefs/xbd_chap08.html For time zones, see: http://www.timeanddate.com NOTE: Only unquoted format is supported.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 2 In the Language drop-down list, select the language to be used. 3 If the downloaded language is selected, it might be needed to select matching characters as text input language, and the sort order in the phonebook In the Input Language drop-down list, select the text input language to be used. NOTE: This parameter is only applicable for the downloaded language and cannot be changed by the user. See 6.5.
Configuration Manual WL3 and WL3 Plus WLAN Handset 2 6. Handset Configuration TD 92930EN In the Brightness drop-down list, select one of the following: • Normal - maximum backlight is used. • Power save - reduced backlight is used. 6.12.6 Screen Saver 1 Select Device > Settings. 2 In the Screen saver drop-down list, select one of the following: • Information - time and status is shown on the screen saver. • Black - no information is shown on the screen saver.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4 5 6. Handset Configuration TD 92930EN Select the service to be used: • Phone Call • Send a message to predefined number (prompt for the message text) • Send data to message service centre (predefined data and/or prompt for the data) • Edit alarm data • PTT In the Service user data field, enter the data to be sent/dialed when using the service. NOTE: This field is not applicable for PTT.
Configuration Manual WL3 and WL3 Plus WLAN Handset 6. Handset Configuration TD 92930EN 8 In the Answer mode drop-down list, select the answer mode for the PTT session. 9 In the Speaker mode drop-down list, select the speaker mode for the PTT session. 10 If it is desired to have the automatic key lock on during an ongoing call, select Device> Settings. In the Automatic key lock drop-down list, change the automatic key lock setting to “On”, see 6.5.1 Automatic key lock on page 37 and 6.5.
Configuration Manual WL3 and WL3 Plus WLAN Handset 7. 7. Use Handset to Verify the VoWiFi TD 92930EN Use Handset to Verify the VoWiFi System Deployment 7.1 Site Survey Tool It is recommended to do site surveys with the built-in tools in the handset. This provides a true measurement of the RF environment based upon the radio of the handset. Wireless analyzers can be used to provide additional assistance during a site survey. 7.
Configuration Manual WL3 and WL3 Plus WLAN Handset 1 7.3 7. Use Handset to Verify the VoWiFi TD 92930EN There are two options to access the Site Survey Tool menu: • If the handset has been factory reset or not configured; in idle mode, enter “40022“, select “Site survey tool“. • If the handset has been configured; in idle mode, enter “*#77#”. 2 Select “Scan selected channel“. 3 Enter the channel to be scanned.
Configuration Manual WL3 and WL3 Plus WLAN Handset 1 7. Use Handset to Verify the VoWiFi TD 92930EN There are two options to access the Site Survey Tool menu: • If the handset has been factory reset or not configured; in idle mode, enter “40022“, select “Site survey tool“. • If the handset has been configured; in idle mode, enter “*#77#”.
Configuration Manual WL3 and WL3 Plus WLAN Handset 8. 8. Handset Internal Web TD 92930EN Handset Internal Web Administration Page The internal web administration page for the handset makes it possible to: • • • 8.1 View general information about a handset Troubleshoot the VoWiFi System. View statistics Access the Handset´s Internal Web Administration page In a web browser, enter the handset´s IP address to access the internal web administration page for the handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 8. Handset Internal Web TD 92930EN Default user name and password for an administrator: • • User name: admin Password: changeme NOTE: If the user name or password is forgotten, it can be changed in the WinPDM. See 1 Open the WinPDM. on page 70. 8.1.2 Troubleshoot View 1 In a web browser, enter the handset´s IP address to access the internal web administration page for the handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 9. 9. Administration TD 92930EN Administration 9.1 Admin Menu Tree The handset has a hidden menu for system administrators. The Admin menu contains: • Software and hardware information • WLAN, network, system, and license information • Site survey tool • Network setup menus • Factory reset option To activate the Admin Menu, select Menu > Settings and press 40022. Figure 10. Admin Menu in the Handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 9.2 9. Administration TD 92930EN Quick Access to the Handset’s Device Information For quick access to device information, short codes can be used from the idle mode menu. To display this information, enter the following codes in the handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 10. Troubleshooting TD 92930EN 10. Troubleshooting This section contains information on how to solve common operational problems, and information on warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact the system administrator. If other users have similar problems, there may be a system error. 10.
Configuration Manual WL3 and WL3 Plus WLAN Handset 10. Troubleshooting TD 92930EN Fault Probable cause Action or comment Voice quality is bad Increased traffic load or 1) Check if QoS is working in both interference. directions. Voice traffic should be prioritized on both the LAN and the WLAN. 2) Connect to other phones (wired, analogue or external) to define if it is the other end that may cause bad quality. 3) Do a site survey and check for areas with under/over coverage and other interfering 802.
Configuration Manual WL3 and WL3 Plus WLAN Handset 10. Troubleshooting TD 92930EN 10.2 Display Information The following error messages can be shown in the handset display: Display shows Probable cause No access The handset is in range, Switch off the handset and then but has no access rights. switch it on again. If this does not Handset has found and work, contact the system associated to the WLAN administrator. (a wireless network with the configured SSID and correct security settings).
Configuration Manual WL3 and WL3 Plus WLAN Handset 10. Troubleshooting TD 92930EN Display shows Probable cause Action or comment No network. The handset is out of coverage, The beeps can be stopped with the mute button. Then go into range. (The handset beeps once a minute with a low tone followed by a high tone (during max 30 minutes). If the vibrator is enabled, it vibrates after the last beep.) or faulty handset.
Configuration Manual WL3 and WL3 Plus WLAN Handset 10. Troubleshooting TD 92930EN Display shows Probable cause Action or comment Voice only The handset is configured to use both a gatekeeper and a WSG, but has lost contact with the WSG. 1) Check the WSG address. Try to ping the WSG from another PC. 2) Remove the handset from the DP1 Desktop Programmer. When connected to the WinPDM through USB on the DP1 Desktop Programmer, the handset cannot connect to the WSG and may then show “Voice only”.
Configuration Manual WL3 and WL3 Plus WLAN Handset Display shows 10. Troubleshooting Probable cause Phonebook is not The phonebook is not available at the moment. activated or does not respond. TD 92930EN Action or comment Try again later or if the fault persists do a factory reset using the admin menu or using the WinPDMWSG. Note that it may take several minutes for the phonebook to be available if there are many entries in Contacts and/or company phonebook.
Configuration Manual WL3 and WL3 Plus WLAN Handset 11. 11.
Configuration Manual WL3 and WL3 Plus WLAN Handset 12. Document History TD 92930EN 12. Document History For details in the latest version, see change bars in the document.
Configuration Manual WL3 and WL3 Plus WLAN Handset 12. Document History TD 92930EN Version Date Description B 13 December 2013 • Changed heading and added note and subchapter about “Disable message in charger” 6.5.7 Actions when the Handset is Placed in the Charger and inserted Show and indicate messages in charger in 6.8 Messaging Settings. • Added disable permanent mute function in 6.5.9 Prevent Mute function and 10.1 Fault Symptoms • Added “Message alert during call” in 6.
Configuration Manual WL3 and WL3 Plus WLAN Handset Version Date 12. Document History TD 92930EN Description • Added OSCAR to PTT in chapter 6.14 PushTo-Talk (PTT) Group Call • Edited Replace and Move Licenses using PDM section in 5.2.4 Replacement of Handset with WinPDM Only • Renamed (and edited) “6.5.9 Configure Profiles” to “6.6 Profiles” • Added Custom sounds according to beep code, and Appendix B: Programming Custom Sound. • Edited 6.5.15 Shortcuts.
Configuration Manual WL3 and WL3 Plus WLAN Handset Version Date 12. Document History TD 92930EN Description • Added DNS SRV in 6.10.2 VoIP Protocol (SIP Protocol section) • Added Easy Deployment: - Edited 4. Installation of WLAN Handsets - Added subchapter 4.1 Handset Installation in the WLAN System using Easy Deployment - Added Appendix C: Easy Deployment - In Appendix C: Easy Deployment added image Siemens_006.eps and images: 2930_008.png, _009, _011, _012 • Added “No channel available” in 10.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix A: Working with Templates TD 92930EN Appendix A: Working with Templates This section describes how to manage templates when using both the WinPDM and the Device Manager in the WSG. When creating a template in the WinPDM and in the Device Manager, the templates must be identical to avoid that the template’s parameters override each other when synchronizing the handset with WinPDM or Device Manager.
Configuration Manual WL3 and WL3 Plus WLAN Handset A.4 Appendix A: Working with Templates TD 92930EN 5 Locate the parameter file (*.def), or the package file (*.pkg) where the parameter file is included. Ask you supplier. 6 Click “Open“ to import the file. Import a Template 1 Open the WinPDM. 2 Select “File“ > “Import“ > “Templates...“. The Import templates window is opened. 3 Locate the template to be imported. 4 Click “Open“ to import the template.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix B: Programming Custom TD 92930EN Appendix B: Programming Custom Sound Before starting programming custom sound, it is recommended to have basic knowledge about notes. The melody in a custom sound is represented by a text string consisting of several elements.: Element Note > Sub element Values Octave-prefix *0 (A=55Hz) *1 (A=110Hz) *2 *3 *4 (default) *5 *6 *7 *8 (A=14080 Hz) If no octave prefix is added, the prefix *4 will be used.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix B: Programming Custom TD 92930EN Element Sub element Values Vibration N/A Vibeon Vibeoff Repeat N/A @0 (repeat forever) @, for example: "@2" repeats the melody string 2 times. Figure 11. Example of a melody/text string. 1 2 3 4 5 6 7 1 2 4 8 3 5 (*6 *6vibeon vibeonc3 c3#c3 #c3vibeoff vibeoffr3 r3@3) @3)*7 *7vibeon vibeon#c3 #c3r1 r1d3 d3vibeoff vibeoff . B.1 1 Octave-prefix 2 Vibration is turned on.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix B: Programming Custom TD 92930EN Enhanced beep 2: *6e3r3e3r3r1 Enhanced beep 3: *6e4r4e4r4e4r4r1 Enhanced beep 4: *6c2r5:d2r5:e2r5r1 Enhanced beep 5: *6e4r4e4r4e4r3.e4r4e4r2e4r4e4r4e4r3.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN Appendix C: Easy Deployment With the Easy Deployment process, a handset is installed without the need for the WinPDM, by using a (staging) WLAN, with a predefined SSID and security profile. NOTE: Easy Deployment can only be used in a 2.4 GHz staging WLAN. This is the default frequency band of the handset, when switched on. Thereafter the production WLAN is used with any configured channel and band. C.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN Figure 12. Easy Deployment WSG Device Manager 2 Secured port. Only traffic to/from Device Manager allowed + DHCP, NTP, ASDP Local Area Network AP AP Production WLAN 1 Staging WLAN (AWS-INIT) 3 C.2 WLAN discovery 1 The WLAN discovery starts, when the new handset starts up.
Configuration Manual WL3 and WL3 Plus WLAN Handset C.3 Appendix C: Easy Deployment TD 92930EN WSG server discovery 2 Once the handset has a WLAN connection, the second step is to automatically get the IP address to the WSG, that runs the Device Manager, see (2) in figure 12.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN See the second section of C.5.1 The Ascom Service Discovery Protocol (ASDP) Explained on page 93, on how to configure an WSG to support the handset as an ASDP discovery client. C.4 Parameter download 3 After successfully receiving the WSG IP address, the handset tries to login to the Messaging system.
Configuration Manual WL3 and WL3 Plus WLAN Handset C.5 Appendix C: Easy Deployment TD 92930EN Using Easy Deployment together with Client Certificate Distribution C.5.1 The Ascom Service Discovery Protocol (ASDP) Explained A handset can find the Messaging server (WSG), using the Ascom Service Discovery Protocol (ASDP). The protocol is binary and uses Unite messaging. For this purpose, a discovery message (BC) using the messaging protocol is sent, using UDP to the network’s broadcast IP address.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN to a DHCP server during the boot process, is shown in figure 13: Figure 13. Example of a DHCP Discover message (Omnipeek trace).
Configuration Manual WL3 and WL3 Plus WLAN Handset 3 Appendix C: Easy Deployment TD 92930EN The handset requests a specific set of Vendor options, by sending a Vendor Class Identifier (VCI) Figure 14. Example of a DHCP Acknowledge (Omnipeek trace). Figure 15.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4 Appendix C: Easy Deployment TD 92930EN In figure 14, the handset then sends a DHCP ACK, that confirms the settings the handset agreed upon to use, like the “43 Vendor Specific Information”. When comparing the, by the handset “Requested Options” in the trace in figure 13, it shows that not all requests were agreed upon by the DHCP server.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN Option 43: Code Length Vendor specific information elements 43 (2b) n i1 i2 i3 etc. The code for the option is “43”, and its minimum length is 1. The number i1 … etc refers to information bytes. The length value n refers to the amount information bytes in the field.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN Printable text: \x01\x07Siemens\x02\x1210.30.4.120 NOTE: The first option in the OEM string (made bold in the table above), is used to verify that the data received in the client, is for the WLAN handset, this is called a “magic number”. TIP: Search the internet for a tool that can assist in creating this string in Hexadecimal format. Vendor Class Identifier (VCI) Vendor/OEM Value Siemens OpenstageWL3 C.5.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN The standard options are used by all clients, while the Vendor class option adds/ overrides options for specific clients. Name Options Used by VCL clients with Option 60 Vendor class mapping Microsoft Windows 2000 options (Overrules the other two) 1, 3, 6, Windows 2000, and higher 15, 31, XP, Vista, Win7 and Win 8 33, 43, 44, 46, 47, 121 and 249 "MSFT 5.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN 1 On the DHCP server, click the scope that the handsets should use, then rightclick on Scope Options, and select Configure Options. 2 On the “General tab” (the default Standard DHCP class), scroll down, and select option 043 (which is the “Vendor Specific Info” option). 3 In the data entry field, there are two ways of entering the information.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN Microsoft uses a method, that allows the administrator to set up the sub-options (that will be part of the vendor options, as a complete set of sub-options, which then are concatenated to the 43 option string by the server. Each sub-option (called "code") is defined with the sub-option numbers, as described by the vendor. In the case of the VoWiFi handset, the sub-options are 01 and 02.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN 8 In the Data type: field, select “Binary”, to allow the entering of more than one byte. 9 In the Code: field, enter “002”. Then click “OK”. 10 Add the two sub-options to a scope and assign the values needed as follows: Right click on your scope, then select Scope Options > Configure Options. 11 Select the Advanced tab.
Configuration Manual WL3 and WL3 Plus WLAN Handset 4 Appendix C: Easy Deployment TD 92930EN For the VCI string, use the value above. The quotation marks must be included. Add the Option 43 line with the following syntax: option 43 hex This hexadecimal string is assembled as a sequence of the TLV values for the Option 43 sub-option: Type + Length + Value, as described above. C.5.
Configuration Manual WL3 and WL3 Plus WLAN Handset Appendix C: Easy Deployment TD 92930EN Root certificate Upload at least one “Self-signed certificate” and up to three “Intermediate certificates”, which are used to establish the trust chain of the server certificate. The commonly understood name of these certificate types is “Root certificate”. Perform the steps of association of the root certificates as described below.
Configuration Manual WL3 and WL3 Plus WLAN Handset TD 92930EN Index A Audio adjustment ......................................... 37 B Baseline ....................................................... 41 C certificate................................................ 34–35 certificates.................................................... 13 E Easy Deployment........................................... 8 F Factory reset ................................................ 22 H Headset configuration ............
