Documentation OpenStage WL 3 / OpenStage WL3 Plus WLAN Handset Administration Manual A31003-M2000-M100-1-76A9 Siemens Enterprise Communications www.siemens-enterprise.
Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company. Copyright © Siemens Enterprise Communications GmbH & Co. KG 11/2012 Hofmannstr. 51, D-80200 München Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No.: A31003-M2000-M100-1-76A9 Siemens Enterprise Communications www.siemens-enterprise.
For internal use only Contents Contents 1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.1 About this document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 1.2 Short overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Contents For internal use only 5.7 Create a Configuration Backup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-17 6 Handset Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 6.1 Select Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1 6.1.
For internal use only Contents 6.9.1 Endpoint ID and Endpoint number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.9.2 VoIP Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.9.3 Codec . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6.9.4 Offer Secure RTP . . . . .
Contents For internal use only 10.2 Display Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10-2 10.3 Troubleshooting from the handset Internal Web Administration Page . . . . . . . . . . . . . . . . . . . . . . . . . . 10-5 A Working with Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A.1 Create a Template . . . . . . . . .
Introduction About this document 1 Introduction 1.1 About this document Throughout this document you will find cross-references in the text which indicate further details that can be found in other sections of this document. The crossreferences are colored blue and linked to the relevant place in the document. Positioning your cursor over the cross-reference text and clicking the left mouse button will take you to the relevant section.
Introduction Short overview 1.2 Short overview The OpenStage WL3 Voice over Wireless Fidelity (VoWiFi) system provides wireless IP-telephony, messaging and alarm functions to enterprise LANs. Using third-party WLAN products as well as in-house developed hardware and software, the system enables data and voice transmission together with seamless roaming.
Introduction Functionality matrix 1.3 Functionality matrix The following matrix shows which functionality that currently can be used by the different versions and requires settings in the PDM.
Introduction Functionality matrix 1-4 A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
Pre-Installation VoWiFi System IP addresses 2 Pre-Installation Before installing handsets in a VoWiFi system, make sure that all equipment is available. It is recommended to set up chargers and charge the handset batteries before installation, and to have a number plan available for the handsets. Also be sure that the IP addressing plan is set up to support the amount of handsets to be deployed.
Pre-Installation VoWiFi System IP addresses Device IP address/Number/Port TFTP server Ekahau RTLS**** Required If used If used DHCP range Table 1 * Only required if no DHCP is used, that is, static IP is used. ** Depending on system configuration *** Gatekeeper IP address or SIP proxy IP address used to access the PBX. ****The IP address and port to the location server.
Programming the WLAN Handset PDM 3 Programming the WLAN Handset This chapter describes how to configure handsets in three different ways: • It is possible to configure the handset by inserting it into a DP1 Desktop Programmer cradle connected via USB to the PDM. • t is possible to configure the handset via over-the-air (OTA) using the Device Manager in the WSG. NOTE: This requires that the IP address to the WSG has been configured in the handset.
Programming the WLAN Handset WSG Configuration of handsets via PDM PDM 3.2 WSG WSG runs on an ELISE3 module. For instructions on how to use the WSG, see Administration Manual for Wireless Service Gateway. 3.2.1 Over-the-Air There is no external equipment needed besides the Device Manager in WSG and VoWiFi system. Please proceed with Section , “Installation of WLAN Handsets”, on page 1.
Installation of WLAN Handsets Installation with Central Device Management (WSG) 4 Installation of WLAN Handsets This section describes the recommended procedure for installing and configuring handsets. There are several ways to install a handset, but the procedures described here guarantees simple maintenance of the network. It is recommended to use the Device Manager in WSG to install and maintain handsets in a large network.
Installation of WLAN Handsets Installation with Central Device Management (WSG) 4.1.1 Create a Network Template in the WSG Create one template that contains the network parameters (also include the security settings). Besides the network parameters, additional parameters might also be set, for example VoIP settings and IP address to WSG. The template must be created to prevent the WSG from restoring the parameters to default during the first synchronization.
Installation of WLAN Handsets Installation with Central Device Management (WSG) 4.1.2 Create a Common Template in the WSG Create another template with the common handset settings applicable to all handsets (exclude the parameters and security settings configured in the Network template). This template contains for example, hidden menu items in the display, certain level of ring signal and vibrators.
Installation of WLAN Handsets Installation with Central Device Management (WSG) 4. In the Device Type and Parameter version drop-down lists, select the device type and the parameter version to use, respectively. NOTE: The device type and parameter version must match the handsets to be used to apply the template. 5. In the Prefix field, enter the numbers’ prefix (if needed). 6. Create a range of numbers by selecting the “Range“ option.
Installation of WLAN Handsets Installation without Central Device Management(WSG) Note: The parameters in this template should be identical to the parameters in the network template created in the WSG. * All required system settings for the WLAN. For example SSID and Security mode. ** IP address and password (if any) to WSG. 3. Put the handset in the Desktop Programmer (DP1) cradle. 4. Run the template. See Section 4.4.3, “Apply a Template to a Handset without a Number”, on page 9. 5.
Installation of WLAN Handsets Installation without Central Device Management(WSG) 8. Create another template (see Section 4.4.1, “Create a template”, on page 8) with the common handset settings applicable to all handsets (exclude the network parameters and used security settings).
Installation of WLAN Handsets Installation using the Handset’s Admin Menu 4.3 Installation using the Handset’s Admin Menu It is possible to install a handset using its Admin menu. This is useful when no PDM or WSG is available and the handset needs to be installed quickly. NOTE: It is only possible to configure the basic settings via the Admin menu. 1. There are two options to access the Admin menu: • If the handset has been factory reset or not been configured; in idle mode, enter 40022.
Installation of WLAN Handsets Configure a Handset with a Template 4.4.1 Create a template 1. Open the PDM or the Device Manager in the WSG. 2. Select the Templates tab and open the menu “Template > New...“. The New Template window is opened. 3. Select the device type and parameter version that matches the software version installed on the handset. Give the template a descriptive name. The parameters that are not part of the template will be left unchanged on the handset.
Installation of WLAN Handsets Configure a Handset with a Template 4.4.3 Apply a Template to a Handset without a Number NOTE: This feature is only applicable for the PDM. However, in the Device Manager inWSG, it is possible to apply a template to a handset without a number using the Baseline function. The Baseline function or a template cannot be used to download certificates to the handsets. See Installation and Operation Manual, WSG, TDXXXXX.
Installation of WLAN Handsets Configure a Handset with a Template Some parameters are user specific. If it is decided to apply this type of template to several handsets, it is recommended to exclude the following parameters: • User display text - A text string displayed in idle mode. The parameter is located directly under “Settings“. • Phone lock PIN code - The security code used to unlock the keypad. The parameter is located under Settings > Locks.
Installation of WLAN Handsets Configure a Handset with a Template 6. Remove the handset from the Desktop Programmer (DP1) cradle. The handset is no longer visible in the PDM and the settings are only saved in the handset.
Installation of WLAN Handsets Configure a Handset with a Template 4-12 A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
Maintenance Handset 5 Maintenance 5.1 Handset In an existing VoWiFi system it is important to be able to replace handsets, install new handsets and exchange faulty handsets. The recommended procedure is to use a template with basic network settings for log in, created in the PDM, and then get the rest of the settings that were created by the templates in Device Manager in WSG Another important matter is to be able to upgrade system parameters and security settings in the handsets.
Maintenance Handset 5. Click “OK“. 6. Set the following network parameters: • Network settings1 (located under Network > Network A, B, C, or D) • VoIP settings2 (located under VoIP) • Syslog settings3 (if any) (located under Device > General) • WSG settings4 (if any) (located under Device > WSG) 7. Click “OK“ to save the template. Apply Template to a Handset without a Number 1. Put the handset in the Desktop Programmer (DP1) cradle. 2.
Maintenance Handset 5.1.3 Upgrade Software OTA via TFTP Software upgrade OTA via TFTP is used in small VoWifi systems and is recommended to use if no WSG is available. The benefit is that the handsets do not need to be collected by the administrator since the software upgrade is performed over the air. In order to upgrade the software via TFTP, the following must be done: 1. If needed, the handset must be configured in PDM to access a TFTP server, seeSection 5.1.
Maintenance Handset 1. Open the PDM. 2. In the Devices tab, right-click the handset to be upgraded. Select “Upgrade software...“. 3. In the Available files drop-down list, select the desired software file (.bin). If needed, import the software file to be used by clicking “Import“. Locate the software file (.bin or .pkg) and click “Open“. 4. Click “OK“. 5.1.5 Upgrade Software Over the Air (OTA) via Centralized Device Management (WSG) Software upgrade via WSG is used in large VoWiFi systems.
Maintenance Handset Press and hold the keys “7” and “8” and press On/Off key at the same time. The handset loads the earlier software and will keep it as long it is not restarted. 5.1.7 Upgrade Handset Functionality using License It is possible to upgrade a handset by downloading a license. The following license is available: • WL3 Messenger Upgrade License There are three alternatives for upgrading a handset: • Automatic upgrade, see Section 5.1.7, “Automatic license upgrade”, on page 5.
Maintenance Handset License upgrade using import/export Use this option if the PDM has no Internet connection to the License Server. A product information file (.XML) must first be exported from the PDM, and then imported to the License Web. 1. Put the handset in the Desktop Programmer (DP1)cradle. 2. Open the PDM. • Select the “Licences“ tab. • Right-click the handset(s) in the list. • Select “Export“. • Save the file on a computer with Internet connection to access the License Web later on. 3.
Maintenance Handset Tip: If several handsets shall be upgraded, it is recommended to use Section 5.1.7, “License upgrade using import/export”, on page 6. The license key is added via the Admin menu in the handset, see Section 9.1, “Admin Menu Tree”, on page 1 for information on how to activate the Admin menu. Tip: It is also possible to press *#35# in idle mode for quick access to the “Enter license key“ menu. 1. Press the soft key “Menu“. 2. Select “Calls“. 3. Select “Admin menu“. 4.
Maintenance Replacement of Handsets The handset in the desktop programmer is restarted. 5.1.8 Perform a Factory reset When a factory reset is done on a handset, all configuration settings will be restored to default values; PBX subscriptions, contacts, messages, downloaded language, certificate etc. will be removed. The software and licenseswill be left intact. Factory Reset using PDM 1. Open the PDM. 2. Put the handset in the Desktop Programmer (DP1) cradle. 3.
Maintenance Replacement of Handsets • If you have both PDM and WSG, and need to apply the network template to the spare handset(s) to log on it later on, see Section 5.2.3, “Replacement of the Handset with PDM and WSG”, on page 11. • If you only have PDM, see Section 5.2.4, “Replacement of Handset with PDM Only”, on page 13.
Maintenance Replacement of Handsets 2. If the broken handset is online in the Device Manager, switch off the handset to make it offline. 3. Take a spare handset prepared with the network settings (including the IPaddress to the WSG). 4. Enter the Number and leave the password blank. Press “Login“. The spare handset is automatically updated from the WSG and might be restarted depending on the changed settings.
Maintenance Replacement of Handsets The spare handset is automatically updated from the WSG and restarted. The last stored settings and licenses for the broken handset in the WSG has been transferred to the spare handset. 5.2.3 Replacement of the Handset with PDM and WSG If the spare handset to be used must be factory reset or no network template has been applied, a PDM is needed to apply the network template to the spare handset.
Maintenance Replacement of Handsets • WSG settings1 (located under Device > WSG) 7. Remove the handset from the Desktop Programmer (DP1) cradle. The handset might be restarted depending on parameter changes. 8. Enter the number and the password2 (if any). Press “Login”. The spare handset is automatically updated from the WSG and might be restarted depending on the parameter changes. The last stored settings for the broken handset in the WSG has been transferred to the new handset.
Maintenance Replacement of Handsets 11. In the Device Manager, select the “Licenses“ tab. 12. Right-click the broken handset and select “Move license...“. 13. In the Move license window, select the WL3 that should receive the license. Press “OK“. 14. The broken handset restarts and has now become a WL3. Switch off the broken handset to make it offline in the Device Manager. 15. Switch on the spare handset to make it online in the Device Manager. 16. In the Device Manager, select the “Licenses“ tab.
Maintenance Replacement of Handsets 5. If the spare handset has been previously used, perform a factory reset, see Section 5.1.8, “Perform a Factory reset”, on page 8. 6. Put the spare handset in the Desktop Programmer (DP1) cradle. 7. A Found Device Wizard window appears. Select “Associate with Number“ and click “Next >“. 8. In the list, select the broken handset to be replaced with the spare handset. Click “OK“.
Maintenance Change Number of a Handset 8. In the PDM, select the “Licenses“ tab. Right-click the spare handset and select “Refresh“. The spare handset is restarted and the licenses for the broken handset in the PDM has been transferred to the spare handset. 9. A Found Device Wizard window appears. Select “Associate with Number“ and click “Next >“. 10. In the list, select the broken handset to be replaced with the spare handset. Click “OK“.
Maintenance Update Parameters via WSG 5.4 Update Parameters via WSG This section describes the general procedure on how to change/update parameters using the WSG. The update starts when the handset is idle and will not interrupt an ongoing call. NOTE: Only select the parameters that are changed, if all parameters are selected, the system performance decreases. 1. Open the WSG. 2. Create a new template with only the parameters that shall be changed. 3.
Maintenance Upgrade the Template The handsets are now able to access the WLAN. 5.6 Upgrade the Template The upgrade procedure of the templates definition version is described in the Administration Manual for the Portable Device Manager. 5.7 Create a Configuration Backup It is recommended to have a backup of the configuration in the handsets and the site. The backup procedure is described in the Administration Manual for the Wireless Service Gateway.
Maintenance Create a Configuration Backup 5-18 A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
Handset Configuration Select Network 6 Handset Configuration NOTE: This chapter describes settings in parameter definition files (.def). These files are regularly updated and settings may change slightly. For example "On" to "Enable" or a parameter can be moved to another directory. The handset requires some settings to function in the VoWiFi system. All settings are done in the PDMWSG. This section describes the available settings for the handset.
Handset Configuration IP Address Settings 6.1.2 Change Name of Network The name is shown when selecting network in the handset. 1. Select Network > Network A (or B, C, or D). 2. In the Network name field, enter the name of the network. 6.1.3 Enable Switch between Networks The handset may be configured to switch between networks on the site. 1. Find parameter Network > General > Auto-switch network, and select “Enable”. Parameter Auto-switch network time-out appears.
Handset Configuration Network Settings 6.2.2 Static IP Address (Manual) Settings 1. Select Network > Network A (or B, C, D). 2. In the DHCP mode drop-down list, select “Disable (static mode)”. Additional parameters will be displayed. 3. In the Phone IP address field, enter the unique IP address for the handset. 4. In the Subnet mask field, enter the subnet mask. 5. In the Default gateway field, enter the IP address for the default gateway.
Handset Configuration Network Settings 6.3.2 Voice Power Save Mode The voice power save mode is used during calls. NONE is recommended to obtain optimal voice quality. U-APSD uses less power but is more sensitive to network disturbances. If supported by the infrastructure U-APSD is the preferred choice and multiple the talk time more than 4 times compared to NONE mode. 1. Select Network > Network A (B, C, or D). 2. In the Voice power save mode drop-down list, select one of following: • NONE • U-APSD 6.
Handset Configuration Network Settings 1. Select Network > Network A (B, C, or D). 2. In the 802.11 protocol drop-down list, select “802.11a/n“. 3. In the 802.11a/n channels drop-down list, select one of the following: NOTE: The selected World Mode Regulatory Domain determines which channels to be used. SeeSection 6.3.4, “Bands and Channels used by WiFi a-radio”, on page 5.
Handset Configuration Network Settings • All • 1,6,11 • Advanced Advanced: 802.11 Channels Defines which 802.11 channels to use. Only used if the parameter in the 802.11b/ g/n channels, or 802.11a/n channels is set to “Advanced“. NOTE: It is not possible to scan channels in 802.11b/g/n and 802.11a/n simultaneously. 1. Select Network > Network A (B, C, or D). 2. Enter channels to scan in a comma-separated list, for example 1,6,11 (the order has no impact; 11,6,1 will give the same result). 6.3.
Handset Configuration Security Settings 1. Select Network > Network A (B, C, or D). 2.
Handset Configuration Security Settings 3. In the WEP key 1 field, enter the WEP key to be used. 4. In the WEP transmit key drop-down list, select “WEP key 1“. 6.4.3 WPA-PSK & WPA2-PSK To select WPA-PSK & WPA2-PSK as the security mode. Do the following: 1. Select Network > Network A (B, C, or D). 2. In the Security mode drop-down list, select “WPA-PSK & WPA2-PSK”. 3. In the WPA-PSK passphrase field, enter the passphrase for WPA-PSK/& WPA2-PSK. 6.4.4 802.
Handset Configuration Handset Settings 5. In the EAP authentication user name field, enter the user name for EAP authentication. 6. In the EAP authentication password field, enter the password for EAP authentication. 6.4.6 EAP-TLS Select EAP-TLS if a client certificate is to be used for authentication. To select EAP-TLS as the authentication method, do the following: 1. Ensure that the handset is online in PDM. 2.
Handset Configuration Handset Settings Section 6.9.9, “Max number of Call Completions”, on page 33 x Section 6.9.10, “Dial Pause Time”, on page 33 x Section 6.9.11, “Direct off Hook from Charger”, on page 33 x x Section 6.9.12, “Replace Call Rejected with User Busy”, on page 34 x Section 6.9.6, “Emergency Number”, on page 32 x Section 6.5.14, “Import Contacts”, on page 19 x Section 6.5.15, “Company Phonebook”, on page 19 x Section 6.5.16, “Central Phonebook”, on page 20 x Section 6.9.
Handset Configuration Handset Settings • Enable - activates automatic key lock. • Disable - deactivates automatic key lock 6.5.2 Phone lock Activate the phone lock to prevent unauthorized usage of the handset. A password is required to unlock the handset in order to access its functions. NOTE: If configured, it is possible to dial a pre-defined emergency number when the handset is locked, see Section 6.9.6, “Emergency Number”, on page 32.
Handset Configuration Handset Settings 6.5.4 Headset Configuration Headset type Select the headset model that is used. 1. Select Headset > General. 2. Select the applicable item in the drop-down list: NOTE: Do not select “Hearing protection” unless a Peltor headset is used. • Hearing protection • Mic on boom • Mic on cable • User model (If not any headset is used above, this option can be used to configure an own headset profile. If selected, additional configuration is required, seeSection 6.5.
Handset Configuration Handset Settings • Predefined number – a predefined number will be called (if selected, continue with step 3) 3. If needed, in the Predefined number field, enter the number to be dialled when the headset button is pressed. 6.5.5 In Charger Behavior The handset behavior when placed in a charger can be configured. In charger action 1. Select Device > Settings. 2.
Handset Configuration Handset Settings 1. Select “Profiles“. 2. Select “Normal“ or “Profile X“ (where X represents 1- 4) 3. The following settings for the profile can configured: • Profile name • Internal/External/Callback ring signal • Ring volume • Vibrator • Key sound • Message alert signalAnswering settings • Diversion settings Diversions Calls can be diverted to other phone numbers, for example when busy. 1. In the applicable profile, select Diversions. 2.
Handset Configuration Handset Settings 6.5.8 Battery Warning 1. Select Device > Settings 2. In the Battery warning drop-down list, select one of the following: • Sound repeatedly • Sound once • Sound off 6.5.9 Shared Phone This setting defines if the handset is personal or shared. The default setting is “No” but if “Yes” is selected, the handset can be used by several users.
Handset Configuration Handset Settings 6.5.10 Uploadable Language It is possible to upload one additional language to the handset. The language file is generated via an Excel file. The Excel file used to generate language files is delivered from your supplier. Tip: It is also possible to upload a language on several handsets of the same device type simultaneously using the Baseline function in the Administration Manual for the Wireless Service Gateway.
Handset Configuration Handset Settings Configure a Hot Key A hot key is activated by pressing a preprogrammed button “0”, “2“ - “9” for more than 1 second in idle mode. The function is used, for example, to change profile, send message or make a phone call to a specific number. 1. Select Short cuts > Hot keys X (where X is 0, 2 - 9). 2. Continue withSection 6.5.12, “Additional Short Cut Settings”, on page 17. Configure Soft Key 1. Select Short cuts > Soft Key X (where X is Left, Middle, or Right) 2.
Handset Configuration Handset Settings • Logout (applicable for the Shared Phone feature) • Call diversions • RSSI measurement 2. In the Value field, enter the applicable value. This is mandatory when using Phone call function. 3. In the Control Question drop-down list, select “Enable“ if the Proceed? window shall be displayed after the key is pressed. This is used to avoid that a function is accessed by mistake. 4.
Handset Configuration Handset Settings 6.5.14 Import Contacts It is possible to import a phonebook file (that is, local phonebook) to a handset. The phonebook file is a tab-separated .txt file, and contains two items per row; number and name. The PDM/WSG is used to import the phonebook file to the handset. See Import Contacts in Administration Manual for the Portable Device Manager or the Administration Manual for the Wireless Service Gateway. 6.5.
Handset Configuration Messaging and Alarm 6.5.16 Central Phonebook NOTE: This is a system dependent feature. If the network is equipped with a messaging server with a phonebook service, the Central Phonebook on that server can be accessed from the handset. 1. Select Device > Message centre. 2. In the Central phonebook field, enter the number to the Central phonebook. The number to be used is set to default 999999.
Handset Configuration Messaging Settings • Vibrator Determines if the handset shall vibrate when receiving incoming calls and messages. • Message alert Determines the message sound for incoming messages. • Message volume Determines the message volume for incoming messages. By default, the message volume follows the ringer volume, but another message volume can be set with this parameter. Device > Messaging • Message list representation Can be set to text or number.
Handset Configuration Messaging Settings • Call priority This parameter determines: - whether call information presented on the display during incoming, ongoing and outgoing call shall be suppressed when viewing a message - whether an ongoing call shall be disconnected when receiving a PTT invitation with Answer mode set to “Automatically”. 0 = Call indication will override all messages and ongoing call is never disconnected (default).
Handset Configuration Messaging Settings 10 1 Yes, the call information will always be suppress regardless of the message priority. Table 4Call prio vs Message prio • Settings > Display • Rotate display text Determines if incoming messages shall be displayed upside down. This can be useful if you wear the handset in a belt and want to read the message without rotating the handset. When pressing any key, the messages will be displayed in the normal way.
Handset Configuration Messaging Settings needs to close the current displayed message to show the next message in the queue. In this case, the message received at 14:02. The closed message will be indicated as a read message in the Messaging Inbox.
Handset Configuration Messaging Settings • TTR= 2 minutes Tip: It is recommended to use these settings if the user shall not be interrupted during 20 seconds while reading a message, unless a message with higher priority is received. When the user has read a message, its priority is no longer important, that is when TTP expires. In addition, if a message is not shown again within the TTR interval, it is considered as not important and is removed from the queue.
Handset Configuration Alarm Settings Example 4 This example describes the message handling with the following message settings: • TTP= No prioritization • TTR= Close manually Tip: It is recommended to use these settings if messages regardless of priority shall be read in chronological order, that is, the newest message shall be displayed first.
Handset Configuration Alarm Settings 1. Select Alarm > Common. 2. In the Stored alarm data field, enter data to be sent along with an alarm (optional). 3. In the Indicate initiated Alarm drop-down list, select one of the following: • On - The handset will beep and the LED will flash twice when an alarm is initiated. • Off - The handset will not indicate when an alarm is initiated. 4.
Handset Configuration Alarm Settings 3. In the Alarm type for multiple press drop-down list or Alarm type for long press drop-down list, select “Test alarm“. 4. In the Number for automatic call after alarm field, enter the number to be called after an alarm has been activated (optional). 5. In the ALS drop-down list, select “Yes“ if an Acoustic Location Signal shall sound when the alarm has been activated. 6.
Handset Configuration Telephony The following parameters are available under the Numbers and Templates tabs in PDM and Device Manager: Parameter name Description Value {default} Man-down alarm Enable or disable the alarm. Enabled/Disabled {Disabled} Man-down detection time Delay before the alarm is activated. 5–255 s {7} Man-down warning angle The handset tilt from the vertical at which the alarm is activated. 45, 60 {45} No-movement alarm Enable or disable the alarm.
Handset Configuration Telephony 6.9.1 Endpoint ID and Endpoint number The Endpoint ID and Endpoint number will automatically be received when registering the handset in the VoWiFi system. The Endpoint ID is normally the user’s name registered in the PBX and is displayed in the handset in idle mode. To change the name displayed in the handset, see Section 6.11.1, “User Display Text”, on page 35. NOTE: If the Endpoint ID needs to be changed, this must be also done in the PBX. 6.9.
Handset Configuration Telephony • SIP proxy ID – defines the SIP proxy by a domain name. NOTE: This parameter is only needed when an outbound proxy is defined. It may also be used to specify a domain name when parameters Primary SIP proxy and Secondary SIP proxy have been assigned IP-addresses. • SIP proxy password • Send DTMF using RFC 2833 or SIP INFO – this parameter defines which path the DTMF signaling should take. If set to “RFC 2833“, the DTMF signaling will be sent in the RTP stream, i.e.
Handset Configuration Telephony • G.729 • G.729A • G.722 3. In the Codec packetization time configuration drop-down list, select packetization time to use for speech (value between 10 and 60 ms). Default value is 20 ms. 6.9.4 Offer Secure RTP When enabled, voice is sent over Secure RTP if the other party also supports Secure RTP. SIP Protocol 1. Set parameter VoIP > SIP > SIP Transport to “TLS“. 2. Set parameter VoIP > General > Offer Secure RTP to “Yes“. 3.
Handset Configuration Telephony 1. Select Device > Message centre. 2. In the Voice mail number field, enter the number to the handset’s voice mail inbox. 6.9.8 Message Centre Number Specifies the number to the server for Message Waiting Indication (MWI) if included in the system. 1. Select Device > Message centre. 2. In the Message Centre number field, enter the number to the server. 3.
Handset Configuration Regional Settings 6.9.12 Replace Call Rejected with User Busy Is used if the system does not support call rejected. 1. Select Device > General. 2. In the Replace Call Rejected with User Busy drop-down list, select “Enable”. 6.9.13 Busy on 1 / Disable call waiting The default behavior is to indicate “call waiting” to the user. It is possible to change this behavior so that the next incoming call is rejected and a busy indication sent back to the SIP proxy. 1. Select Device > Call. 2.
Handset Configuration Display 6. In the Date format drop-down list, select the applicable date format: DD/MM/YYYY, for example, 31/01/2010 (also called Europe) MM/DD/YYYY, for example, 01/31/2010 (also called US) YYYY-MM-DD, for example, 2010-01-31 (ISO 8601) MMM DD YYYY, for example, Jan 31 2010 DD MMM YY, for example, 31 Jan 10 DD.MM.YYYY, for example, 31.01.2010 DD-MM-YYYY, for example, 31-01-2010 6.10.2 Select Default Language Defines he default operating language for the handset.
Handset Configuration Display 1. Select Device > Settings. 2. In the User display text field, enter the text to be displayed. 6.11.2 Rotate Display Text The handset may be configured to show the contents of the display (except the soft key bar) upside-down at incoming calls or messages. 1. Select Device > Settings > Display. 2. In the Rotate display text list, choose Normal or Inverted. 6.11.3 Font style The display font style can be changed to bold for increased readability. 1. Select Device > Settings.
Handset Configuration Menu Operation • Information - time and status will be displayed when the screen saver is activated. • Black - no information will be displayed when the screen saver is activated. 6.12 Menu Operation 6.12.1 Hide Menu Items It is possible to hide menu items for the users. To hide or show a menu item, do the following: 1. Select Customization > Visibility. 2. Select “Hide”, “Show”, or “Read only“ for the applicable menu item in the dropdown list.
Handset Configuration Push-To-Talk (PTT) Group Call 3. In the Service name, enter the name of the service to be displayed in the handset’s Service menu. 4. Select the service to be used: • Phone Call • Send a message to predefined number (prompt for the message text) • Send data to message service centre (predefined data and/or prompt for the data) • Edit alarm data • PTT 5. In the Service user data field, enter the data to be sent/dialed when using the service.
Handset Configuration Location Tip: For more information about the PTT function, see also User Manual for the WL 3 / WL 3 Plus Handset. NOTE: If Music on Hold (MOH) is used in the system it can affect an ongoing PTT group call. If someone in the group conference answers another incoming call, MOH will be played for the whole group. 1. Select Push-To-Talk > X (where X represents 1-10). 2. In the Session name field, enter a name to identify the PTT session. 3.
Handset Configuration Location • Ekahau RTLS Solution In order to use the Ekahau RTLS solution, the handset must have the Ekahau license (see Section 5.1.7, “Upgrade Handset Functionality using License”, on page 5) and also be configured. 6.14.1 Configure Handset for Cisco/Ekahau RTLS Solution 1. Select Location > Common. 2. In the Location scanning drop-down list, select “Enable“. 3. In the Scanning interval1 field, set the time between the scanning periods. 4.
Use Handset to Verify the VoWiFi System Deployment Site Survey Tool 7 Use Handset to Verify the VoWiFi System Deployment 7.1 Site Survey Tool It is recommended to do site surveys with the built-in tools in the handset. This provides a true measurement of the RF environment based upon the radio of the handset. Wireless analyzers may be used to provide additional assistance during a site survey. 7.
Use Handset to Verify the VoWiFi System Deployment Range Beep 1. There are two options to access the Site Survey Tool menu: • If the handset has been factory reset or not configured; in idle mode, enter “40022“, select “Site survey tool“. • If the handset has been configured; in idle mode, enter “*#77#”. 2. Select “Scan all channels”. 3. Select the SSID to display the associated AP. 4. Select an AP to display information such as SSID, Channel, MAC address, Beacon period, QoS, and Privacy. 7.2.
Use Handset to Verify the VoWiFi System Deployment Range Beep 1. There are two options to access the Site Survey Tool menu: • If the handset has been factory reset or not configured; in idle mode, enter “40022“, select “Site survey tool“. • If the handset has been configured; in idle mode, enter “*#77#”. 2. Select “Range beep level”. 3. Enter the new RSSI threshold and press “OK”. 7.3.2 Range Beep on a Configurable RSSI Threshold A beep is played when the signal goes below the selected threshold. 1.
Use Handset to Verify the VoWiFi System Deployment Range Beep 7-4 A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
Handset Internal Web Administration Page Access the Handset´s Internal Web Administration page 8 Handset Internal Web Administration Page The internal web administration page for the handset makes it possible to: • View general information about a handset • Troubleshoot the VoWiFi System. • View statistics 8.1 Access the Handset´s Internal Web Administration page In a web browser, enter the handset´s IP address to access the internal web administration page for the handset.
Handset Internal Web Administration Page Access the Handset´s Internal Web Administration page • End User License Agreement (EULA). Figure 1 Internal Web Administration Page Enter administration user name and administration password to access further pages. Default user name and password for an administrator: • User name: admin • Password: changeme NOTE: If the user name or password is forgotten, it can be changed in the PDM. 8.1.2 Troubleshoot View 1.
Handset Internal Web Administration Page Change Administration Password • User name: admin • Password: changeme In the “Log”, “Statistics” and “Tools” Tab, the following information is available: • Syslog • Errorlog • Voice calls statistics • WLAN connectivity statistics • Network diagnostics tools (Ping and Traceroute) Figure 2 Internal Web Administration Page - Troubleshoot View 8.2 Change Administration Password NOTE: The administration password can be changed only via the PDM. 1.
Handset Internal Web Administration Page Change Administration Password 8-4 A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
Administration Admin Menu Tree 9 Administration 9.1 Admin Menu Tree The handset has a hidden menu for system administrators.
Administration Admin Menu Tree To activate the Admin Menu, select Menu > Settings and press 40022. Figure 1 • Site survey tool • Network setup 9-2 Admin Menu in the Handset.
Administration Quick Access to the Handset’s Device Information 9.2 Quick Access to the Handset’s Device Information For quick access to device information, short codes can be used from the idle menu. To display this information, enter the following codes in the handset.
Administration LED indications 9-4 A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
Troubleshooting Fault Symptoms 10 Troubleshooting This section contains information on how to solve common operational problems, and information on warnings you may receive. Go through the following lists if you encounter any problems. If this checklist does not solve the problem, contact the system administrator. If other users have similar problems, there may be a system error. 10.1 Fault Symptoms If any of the following Fault Symptoms occur, follow the instructions below.
Troubleshooting Display Information Fault Probable cause Action or comment Battery life is bad DTIM might not be set correctly. U-APSD is not used. Cisco/Ekahau location client settings need to be changed. 1) Check “Beacon interval” and “DTIM” settings in the AP. 2) Verify the coverage, since low signal strength will make the handset to constantly search for other APs and thereby consuming more power. 3) Use a sniffer and check the amount of broadcast traffic that is transmitted on the WLAN.
Troubleshooting Display Information Display shows Probable cause Action or comment No network. (The handset beeps once a minute with a low tone followed by a high tone (during max 30 minutes). If the vibrator is enabled, it vibrates after the last beep.) The handset is out of coverage, or faulty handset. The handset cannot find the wireless infrastructure with settings matching those configured in the handset. The beeps can be stopped with the mute button. Then go into range.
Troubleshooting Display Information Display shows Probable cause Action or comment Messaging only The handset is configured to use both a gatekeeper and an WSG but has lost contact with the gatekeeper. 1) Check the Gateway address. Try to ping the gateway from another wireless client. 2) Try to send a message. The idle connection check interval to the is much longer than to the gateway.
Troubleshooting Troubleshooting from the handset Internal Web Administration Page 10.3 Troubleshooting from the handset Internal Web Administration Page It is possible to view statistics for Voice and WLAN connectivity and to create debug and error logs from the internal web administration page. The logs and the statistics can then be interpreted by your supplier. 1. In a web browser, enter the handset´s IP address to access the internal web administration page for the handset.
Troubleshooting Troubleshooting from the handset Internal Web Administration Page 10-6 A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
Working with Templates Create a Template A Working with Templates This section describes how to manage templates when using both the PDM and the Device Manager in the WSG. When creating a template in the PDM and in the Device Manager, the templates must be identical to avoid that the template’s parameters override each other when synchronizing the handset with PDM or Device Manager. A template can simply be copied between PDM and Device Manager.
Working with Templates Import a Parameter File See also Section A.3, “Import a Parameter File”, on page 2. A.3 Import a Parameter File The parameter version file (*.def) the template is based on, must have been imported to the PDM to be able to import the template later on. If the parameter file is not imported, do as follows: 1. Open the PDM. 2. Select “File“ > “File management“. 3. Select the “Parameter definition“ tab. 4. Click “Add“. The Import files window is opened. 5. Locate the parameter file (*.
Configuring OpenStage WL3 Device to be used at OpenScape Voice (OSV) Prerequisites B Configuring OpenStage WL3 Device to be used at OpenScape Voice (OSV) B.1 Prerequisites 1. Create all the subscribers using the OpenScape Voice Assistant. 2. Security > SIP Authentication needed if the Digest Authentication is turned on the OSV. 3. Configure OpenStage WL3 according OpenStage WL3 configuration manual Chapter 4 to 6. Please consider the OSV numbering plan when defining the OpenStage WL3 numbers (chapter 4.1.
Configuring OpenStage WL3 Device to be used at OpenScape Voice (OSV) WL3 Steps 5. Listening Port: TCP Port (Example: 5060) 6. SIP Proxy Password: SIP Authentication password (This is the same password that is configured for Subscriber in Assistant for Realm Settings ( Subscriber - > SIP Authentication -> Password)) 7. Registration identity: Endpoint Number 8. Authentication identity: Endpoint ID ( see above VoIP > General #3) 9. Direct Signaling: Yes B.2.2 Setup TLS Subscriber VoIP > General 1.
Configuring OpenStage WL3 Device to be used at OpenScape Voice (OSV) WL3 Steps 1. Validate Server Certificate: Yes 2. Import the certificate by do the following: a) In the Numbers tab, right-click the handset’s number and select “Edit certificates“. b) An Edit certificate window opens. c) In the Root tab and Client tab, click “Edit“ and select the certificates to import. d) Click “Close“ B.2.4 Setup a Branch Subscriber Follow 1.1.2.1 for TCP and 1.1.2.
Configuring OpenStage WL3 Device to be used at OpenScape Voice (OSV) WL3 Steps B-4 A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
For internal use only Abbreviations/Glossary Abbreviations/Glossary This table shows some important abbreviations and glossary. Abbreviation Definition 802.11a IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in the 5GHz spectrum. 802.11b IEEE 802.11 standard for transmission rate of up to 11Mbps, operates in the 2.4GHz spectrum. 802.11g IEEE 802.11 standard for transmission rate of up to 54Mbps, operates in the 2.4GHz spectrum. 802.11d IEEE 802.
Abbreviations/Glossary For internal use only Abbreviation Definition EAP-TLS EAP-Transport Layer Security. ELISE Embedded LInux SErver: A hardware platform used for WSG modules ESS Extended Service Set. WLAN with multiple APs sharing the same SSID. ESSID Extended Service Set Identifier. Identifying name of a WLAN - strictly it is the identifying name of an AP and distinguishes WLANS from another. ESSID is one type of SSID (the other being BSSID).
For internal use only Abbreviations/Glossary Abbreviation Definition VoWLAN Voice over WLAN. WEP Wired Equivalent Privacy. Wi-Fi Wireless Fidelity. Has become a name for wireless LAN networks. Originator is Wi-Fi Alliance. WLAN Wireless Local Area Network. Refers to an IEEE 802.11a, b, g and n network. WMM Wi-Fi Multimedia. A Wi-Fi Alliance interoperability certification, based on the IEEE 802.11e standard. Provides basic QoS features to IEEE 802.11 networks.
Abbreviations/Glossary G-4 For internal use only A31003-M2000-M100-1-76A9, 11/2012 OpenStage WL 3 / WL 3 Plus, Administration Manual
