OpenStage WL 3 / OpenStage WL 3 Plus Wireless Service Gateway WSG Administration Manual A31003-M2000-M102-3-76A9
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Installation and Operation Manual OpenStage WL3 Wireless Service Gateway - WSG TD 92442EN About this document This document is used for installation and configuration of the product. It is also used for administration, maintenance and troubleshooting. These activities require good knowledge about functionality and limitations, both on module and system level, and also knowledge about how systems, modules and parameters interact.
Installation and Operation Manual OpenStage WL3 Wireless Service Gateway - WSG TD 92442EN Contents 1. Introduction......................................................................................................... 1 1.1 About the Product.......................................................................................... 1 1.2 Abbreviations and Glossary........................................................................... 1 1.3 How to Use this Document .....................................
Installation and Operation Manual OpenStage WL3 Wireless Service Gateway - WSG TD 92442EN 6.5 Devices........................................................................................................ 48 6.6 Licenses ...................................................................................................... 51 6.7 File management......................................................................................... 54 6.8 Import/Export Numbers and Templates ..............................
Installation and Operation Manual OpenStage WL3 Wireless Service Gateway - WSG TD 92442EN 16. Troubleshooting.............................................................................................. 89 16.1 General Troubleshooting ........................................................................... 89 16.2 Troubleshooting Guide .............................................................................. 89 16.3 Built-in tools ..................................................................
Installation and Operation Manual OpenStage WL3 Wireless Service 1. 1. Introduction TD 92442EN Introduction 1.1 About the Product OpenStage WL3 Wireless Service Gateway (WSG) is a web-based tool. In combination with WiFi systems it offers typical wireless services such as access to central phonebook and centralized device management. It also offers basic messaging services as web messaging, messaging handset to handset (SMS) and messaging protocols.
Installation and Operation Manual OpenStage WL3 Wireless Service 1.3 1. Introduction TD 92442EN PDM Portable Device Manager PKCS#12 A cryptography standard, defining a file format used to store keys and certificates. RTLS Real Time Location System WSG OpenStage WL3 Wireless Service Gateway. TFTP Trivial File Transfer Protocol, a simple protocol to transfer files Unite system Unite is the Ascom name for the Ascom Professional Messaging system.
Installation and Operation Manual OpenStage WL3 Wireless Service 1. Introduction TD 92442EN Central Phonebook Administration • 1.4 Included in the delivery • • 1.5 For administration of the central phonebook, refer to chapter 4.1 Manage Central Phonebook Entries on page 17. WSG hardware including a 230 V power cable Getting started document Technical Solution Figure 1. WSG in a system.
Installation and Operation Manual 2. Installation and Configuration Steps OpenStage WL3 Wireless Service 2. TD 92442EN Installation and Configuration Steps Figure 2. Initial installation and configuration. Install the hardware Gather informatio n needed for the basicconfi guratio n Set ba sic configurati on u sing the Se tupWizard Add Pho nebook entrie s Configure opt ion al set tin gs NOTE: The installation of the products hardware is described in the Installation Guide for WSG.
Installation and Operation Manual 2. Installation and Configuration Steps OpenStage WL3 Wireless Service TD 92442EN As long as the WSG is not configured, the Setup Wizard will start automatically when logging on from a web browser. 1 Enter the address to the WSG in a web browser. 2 Click “Setup Wizard” on the Start Page. 3 Enter the appropriate login credentials. User ID: admin sysadmin Password: changeme setmeup The default passwords can be changed later on.
Installation and Operation Manual 2. Installation and Configuration Steps OpenStage WL3 Wireless Service Last Name: The family name First Name: The first (given) name Number: The telephone number 2 To add additional rows click “Add” again. 3 Click “Save”. 2.4.
Installation and Operation Manual OpenStage WL3 Wireless Service 3. 3. General TD 92442EN General 3.1 Graphical User Interfaces (GUI’s) 3.1.1 Start Page Figure 4. The Start Page The start page has entrances to different applications. Different applications also requires different authentication levels as shown in table 1 on page 7. Table 1. Applications Authentication levels (user name/password) Phonebook, see 4.1 Manage Central Phonebook Entries on page 17.
Installation and Operation Manual OpenStage WL3 Wireless Service 3.1.2 3. General TD 92442EN Login Page When clicking an application that requires login credentials, the WSG redirects you to a Login page. Once logged in, you will remain logged in until you are closing the web browser or by clicking "Log out" in the WSG´s web interface.
Installation and Operation Manual OpenStage WL3 Wireless Service 3.1.4 3. General TD 92442EN Advanced Configuration page The Advanced Configuration page is reached from the Configuration page (under Other Settings). Figure 7. The Advanced Configuration Page 3.2 Authentication Levels and Default Password The product has five different authentication levels: • • • • User rights are required for the administration of the phonebook. Default user name and password are “user” and “password”.
Installation and Operation Manual OpenStage WL3 Wireless Service 3. General TD 92442EN Phonebook administration No Yes Yes Yes No View configuration settings No No Yes Yes Yes Configuration Access to the setup wizard No No Yes Yes No Access to the Device Manager. No Yes Yes Yes No No Yesa Yes No Change passwords No a.Admin cannot change password for sysadmin. 3.3 Password Settings The default passwords for the different type of users; sysadmin, admin etc.
Installation and Operation Manual OpenStage WL3 Wireless Service 3. General TD 92442EN 2 Select Other Settings > Advanced Configuration in the menu in the on the Configuration page. 3 Select “Password Policy” under Security in the menu on the Advanced Configuration page. 4 Select password policy. 5 Click “Activate”. It is also possible to select previous or factory default settings. 3.
Installation and Operation Manual OpenStage WL3 Wireless Service 3.4.2 3. General TD 92442EN NetBIOS Port You can determine if the NETBIOS port (UDP 137) shall be open or closed. The NETBIOS makes it possible to access the WSG with the NetBIOS name “eliseXXXXXXXX”, where XXXXXXXX is the module key number. If the port is closed, only the WSG’s IP address can be used to access the WSG. The NetBIOS port is default enabled but can be disabled if needed for security reasons.
Installation and Operation Manual OpenStage WL3 Wireless Service 3. General TD 92442EN 4 Select “Enabled” in the Fragmented TCP packets (Caution advised) drop down list. 5 Click “Activate”. 04 October 2013 / Ver.
Installation and Operation Manual OpenStage WL3 Wireless Service 3.4.4 3. General TD 92442EN FTP Port You can determine if it shall be possible to access the FTP area or not. The FTP area can only be accessed when the FTP port is open. 1 Click “Configuration” on the start page. 2 Select Other Settings > Advanced Configuration.Select “IP Ports” under Security in the menu on the Advanced Configuration page.
Installation and Operation Manual OpenStage WL3 Wireless Service 3. General 5 Click “Import file”. The file is imported to the module. 6 Click “Close”. TD 92442EN When starting, there may be a warning about the security certificate. This warning can be ignored. Create certificate It is possible to create certificates in the module. For instructions on how to create a PKCS#12 file, follow this instruction: 1 Click “Configuration” on the start page.
Installation and Operation Manual OpenStage WL3 Wireless Service 4 3.6 3. General TD 92442EN Enter/Select the following: Proxy: Determines if the proxy settings below is to be used HTTP Proxy Address: The address to the proxy server HTTP Proxy Port: The port the proxy server is listening at Demonstration Mode Demonstration Mode makes it possible to run the product for two hours with almost full functionality of the application.
Installation and Operation Manual OpenStage WL3 Wireless Service 4. 4. Basic Configuration TD 92442EN Basic Configuration The basic configuration requires system administrator or administrator rights. With user rights you will only be able to access and configure the Central Phonebook. Refer to 3.2 Authentication Levels and Default Password on page 9. 4.
Installation and Operation Manual OpenStage WL3 Wireless Service 4. Basic Configuration TD 92442EN Sorting Entries in the Central Phonebook The entries in the Central phonebook can be sorted on Last Name, First Name or Number by clicking the arrows in the list’s title bar. 4.1.2 Delete Entries 1 Click “Phonebook” on the start page. 2 Select Phonebook > Edit in the menu on the Configuration page. A) Delete a single Entry: 1 Locate the entry to be deleted and click the 2 Click “Save”.
Installation and Operation Manual OpenStage WL3 Wireless Service 4.1.4 4. Basic Configuration TD 92442EN Export the Central Phonebook to a CSV File The complete Central phonebook can be exported to a CSV file for backup reasons. The exported file will be saved with the character encoding UTF-8. 4.2 1 Click “Phonebook” on the start page. 2 Select Phonebook > Import/Export in the menu on the Configuration page. 3 Click “Export”. 4 Click “Save” in the window that opens.
Installation and Operation Manual OpenStage WL3 Wireless Service 4. Basic Configuration Group description: Description of the group. Members: Add members/handsets to the group TD 92442EN a.If it should be possible to send messages from a handset in the Cordless Telephone System, the address has to be a number. 4.3 Status On these pages, information on active faults or stored faults can be shown. 4.3.
Installation and Operation Manual OpenStage WL3 Wireless Service 3 4.3.3 4. Basic Configuration TD 92442EN Click “Reset” button. Level of Seriousness for different Fault Types (Module Fault List) A module fault list exists which shows codes and statuses etc. for each module in the system. The level of seriousness can be changed for different fault types in the logs. 1 Click “Configuration” on the Start page. 2 Select Other Settings > Advanced Configuration, in the menu on the Configuration page.
Installation and Operation Manual OpenStage WL3 Wireless Service 4. Basic Configuration TD 92442EN Symbols used in the Fault Log Symbol Description Active persistent fault Persistent fault that has been handled Reset message, no fault exists To get more detailed information about the events, the log entries can be expanded by clicking the “Expand all entries” link. Single log entries can be expanded by clicking the individual “+” icon. 4.3.
Installation and Operation Manual OpenStage WL3 Wireless Service 4. Basic Configuration TD 92442EN Set a Timeout to block the Fault log from repeated faults 1 Enter the timeout in minutes (0-1000 minutes), the default value is 10 minutes. If no Status Logs should be blocked, set the timeout to 0. 2 Click “Set timeout” to save the setting. An incoming fault will now be handled the first time it is received and then blocked during the set timeout. 4.3.
Installation and Operation Manual OpenStage WL3 Wireless Service 4. Basic Configuration TD 92442EN Save a list with all Registered VoWiFi Handsets The search result list can be exported to a comma separated file. 1 Click the “Export Result” button. 2 Select “Save”. Enter a file name and the location where the file shall be stored, and click “Save”. Remove IP Address, Force a Relogin, or Delete a VoWiFi Handset 1 Select the handset(s) check box in the search result list.
Installation and Operation Manual OpenStage WL3 Wireless Service 4. Basic Configuration TD 92442EN 2 Select Activity Log > Log Export in the menu on the Configuration page. 3 Select “Enable” in the drop-down list. 4 Click the “Add Syslog entry” button. 5 Enter the Syslog Server’s IP address in the text field. 6 Click “Save”. • 4.4 WSGBackup the Configuration This instruction is used to backup the Device Manager database and the configuration of the WSG.
Installation and Operation Manual OpenStage WL3 Wireless Service 5 4. Basic Configuration TD 92442EN Click “Restart Now” to reboot, else click “Restart Later”. If the IP address has been changed, the module needs to be restarted for the settings to take effect. A restart will take a couple of minutes and during that time the module cannot be reached. When the restart is completed, the window will refresh to the Configuration page overview. 04 October 2013 / Ver.
Installation and Operation Manual 5. Central Phonebook Configuration OpenStage WL3 Wireless Service 5. TD 92442EN Central Phonebook Configuration The Central Phonebook makes it possible for users to search and find phonebook entries in a local database or in an LDAP server, from a handset in the system. For information about entering phonebook entries, see 4.1 Manage Central Phonebook Entries on page 17.
Installation and Operation Manual 5. Central Phonebook Configuration OpenStage WL3 Wireless Service • • TD 92442EN If the default local database is selected the entries must be added, either manually or imported from a CSV file, see chapters 4.1.3 on page 17 or 4.1.4 on page 18. If LDAP server is selected, continue in chapter 5.4 LDAP Parameter Setup on page 28. To set database to use for the Central phonebook, do as follows: 1 Click “Configuration” on the Start page.
Installation and Operation Manual 5. Central Phonebook Configuration OpenStage WL3 Wireless Service TD 92442EN 1 Click the LDAP settings link. 2 In the LDAP Server or Proxy Address field, enter the IP address or DNS address to the LDAP server. 3 In the Port Number field, enter the port number used by the LDAP server. If the field is leaved empty, port 389 will be used for non-encrypted connection, and port 636 will be used for encrypted connection (LDAP over SSL, called LDAPS).
Installation and Operation Manual 5. Central Phonebook Configuration OpenStage WL3 Wireless Service 11 5.5 TD 92442EN In the Name Attribute(s) field, enter name(s) of the attribute(s) containing first name and family name. If two attributes are used, enter the first name on the first line and the family name on the second line.
Installation and Operation Manual 5. Central Phonebook Configuration OpenStage WL3 Wireless Service TD 92442EN The following examples illustrate how digit manipulation works in different queries. The queries are considered to be done from within +463155xxxx (local exchange), see also figure above. • • • • • Example 1: The query is within the same local exchange. Queried number: 551234 Digit manipulation identifies 55 as the local exchange prefix and strips 55 from the number.
Installation and Operation Manual 5. Central Phonebook Configuration OpenStage WL3 Wireless Service • TD 92442EN Example 6: Size of global number. Queried number: 47815305555 Digit manipulation identifies that the number of digits in the telephone number is equal to the number of digits entered as “minimum size of global phone numbers”, then adds 00 for external line prefix and 00 for international prefix.
Installation and Operation Manual 5. Central Phonebook Configuration OpenStage WL3 Wireless Service • • • TD 92442EN PBX Second Prefix Points out an additional prefix to be handled in the same way as “PBX First prefix”. Maximum size of internal telephone numbers Used for numbers that starts with a digit instead of “+” or “(“. If the number is longer than this value, it is considered to be an external number.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. 6. Device Manager TD 92442EN Device Manager NOTE: Make sure that the Device Manager is configured to communicate with the interface (for example WLAN) the devices are connected to. If not, the devices will not appear in the Device Manager. See 7.1 Device Management Setup on page 64.
Installation and Operation Manual OpenStage WL3 Wireless Service 6.1.2 6. Device Manager TD 92442EN Importing Different types of files can be imported. Note that if a software file should be imported, it may have been delivered in a package file. Associate Before being able to synchronize parameters between the WSG and devices, it is necessary to associate a Number with the device. Association includes all parameters. If it exists on that device type, it also includes Contacts.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN • Numbers tab – sorted by Number • Templates tab – sorted by Name • Licenses tab – sorted by Device ID To sort the list by any other column, click the appropriate column heading. To reverse the sort order, click the column heading again. The sorting order is indicated by an up or down arrow in the column heading.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN Devices Tab The Devices tab shows all devices configured at the site in a detailed list. The following information can be displayed (see also figure 10 on page 35): • • • • • • • • Description – .optional information of a Number that can be added by the user. For example, the user of the device. Device ID – the unique identifier of the device. Device type – the device model.
Installation and Operation Manual OpenStage WL3 Wireless Service • • • 6. Device Manager TD 92442EN Saved – shows if the Number’s parameters have been stored in the database. The symbol indicates that the parameters have been stored Last login – shows the date and time the device was last online in the Device Manager/logged in to Device Manager.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN Licenses Tab The Licenses tab shows all devices configured at the site in a detailed list (see figure below). The following columns are displayed: • • • • • • • Device ID – the unique identifier of the device. Device type – the device model. Online – shows if the device is connected to the Device Manager.
Installation and Operation Manual OpenStage WL3 Wireless Service 6.3 6. Device Manager TD 92442EN Templates By using a template, the same configuration can easily be applied to many handsets simultaneously. Templates are also an efficient way to give good control over which changes that are applied to each handset. Templates enable configuration of all aspects of a handset from sound volume to keypad shortcuts. Your supplier can provide example templates for different PBXs.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN 3 Select the parameters you want to be saved in the template by selecting the check box to the left of each parameter. 4 Change the parameters to the desired values. 5 Click “OK”. 6.3.2 Save a Device Configuration as a Template It is possible to use an already configured device and save it as a template.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN NOTE: When the Edit template window is opened from the “Use as template” command, an extra drop-down list is shown in the bottom left corner. This setting decides which parameters that shall be copied from the Number. If “All parameters” is selected, the synchronization time will be longer. It is also possible to create a template from a handset that is online but not stored in the database.
Installation and Operation Manual OpenStage WL3 Wireless Service TD 92442EN 2 Select the template you want to upgrade. The selected row is highlighted. 3 In the Template menu, select “Upgrade...” or right-click and select “Upgrade...”. The Upgrade template dialog opens. 4 Select the parameter version to upgrade to. 5 Click “OK”. The template is upgraded and the dialog window closes 6.3.8 6.4 6. Device Manager Apply a template 1 Select the “Templates” tab.
Installation and Operation Manual OpenStage WL3 Wireless Service 6.4.2 6. Device Manager TD 92442EN Save a Number to Database An online device can be saved to the database. 1 Select the “Numbers” tab. 2 Select the Number. 3 In the Number menu, select “Save”. Alternatively, right-click the Number and select “Save” Tip: An online device can automatically be enabled and saved (default), see 6.9.1 Automatically enable new Devices Settings on page 63 for more information. 6.4.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN 3 Click the Root- or the Client certificate tab depending on which certificate to be managed. 4 Click “Browse“ and locate the certificate file to be imported. 5 If the certificate is passport protected, an Enter Password dialog opens. Enter the password and then click “OK”. A Confirm Certificate window opens showing the details of the certificate. 6 Import the certificate to the handset by clicking “Yes“.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN NOTE: When parameters have been edited and the device is synchronized, only the edited parameters will be sent to the device. 6.4.6 Edit Parameters for a Number The Edit parameters window shows the set of parameters relevant to the Number that is being edited. The parameter groups are organized in a tree structure in the left pane, with the parameters in the current node in the right pane.
Installation and Operation Manual OpenStage WL3 Wireless Service 6.4.7 6. Device Manager TD 92442EN Apply Template to Numbers If a template has been created for a device type, it can be used to set the parameter values for a range of devices, or a single device. 1 Select the “Numbers” tab. The Number view opens. 2 Select the Number(s) you wish to apply the template on. 3 In the Number menu, click “Apply template...”.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN 2 In the Number menu, select “Associate with device...”. The Associate Number dialog opens. 3 Select the device you want to associate with in the list. 4 Click “OK”. If the selected device is online, it will immediately be updated with the selected Number. If the selected device is not online, it will be updated the next time it is online.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN 4 In the “New prefix” field, enter a new prefix (if needed). 5 In the “New number” field, enter a new Number. 6 Click “OK”. The dialog window closes and the new Number appears in the list in the Numbers tab. 6.4.12 Import Contacts NOTE: The number for the handset must be saved, see 6.4.2 Save a Number to Database on page 44.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN 1 In the Numbers tab, select the handset whose contacts you want to export. 2 In the Number menu, select "Export contacts". Alternatively, right-click the handset and select "Export contacts" from the menu that appears. An Export contacts window opens. 3 6.5 Enter a descriptive file name and click "Save". Devices A device is a handset developed to work together with the Device Manager.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN 2 Select the device you want to delete. The selected row is highlighted. 3 In the Devices menu, select “Delete” or right-click and select “Delete”. 4 Click “Yes” in the Delete Device dialog. The dialog closes and the device is deleted from the list. NOTE: A device that is online cannot be deleted. 6.5.
Installation and Operation Manual OpenStage WL3 Wireless Service 6.5.6 6. Device Manager TD 92442EN Assign a Number to a device It is possible to assign a Number to a device that has not yet been assigned a Number in the Device Manager. This feature can be used if parameters have been changed on the device prior to connection to the Device Manager. NOTE: Assign shall not be done on a device that already has a Number. 1 Select the “Devices” tab. 2 Select the device you want to assign a Number for.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN The following features are described: • • • • Upgrade licenses, “Import” and “Export” Manual synchronization of licensing information, “Refresh” Move license from one device to another View license options The following licensing features are not done with the Device Manager and are therefore not described in this document: • • • 6.6.
Installation and Operation Manual OpenStage WL3 Wireless Service • • 6. Device Manager TD 92442EN The Device Manager communicates the license key (included in the license file) to the device The device upgrades according to the license options Export Licensing information The information needed for licensing of a device can be exported to a file. This file can be used to generate licenses for the device. 1 Select the licenses tab. 2 Select the device(s) that shall be licensed.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN 3 Under Device types, select device(s). 4 Under Option filters, select the status of the license option(s) that shall be common for the selected devices. • • • Ignore - show all devices independent of license options. Enabled - show devices with a certain license option enabled. Disabled - show devices with a certain license option disabled.
Installation and Operation Manual OpenStage WL3 Wireless Service 6.7 6. Device Manager TD 92442EN File management This chapter covers file management for parameter definition files, software files, language files and company phonebook files. Figure 16. The File Management Window Import and export of templates and Numbers is described in 6.8 Import/Export Numbers and Templates on page 62. Import of translation files is described in 14.1.4 Import Language File on page 84.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager 2 Select the Parameter definition tab or Software tab and click “Add”. 3 Select the package file (.pkg) to be imported and click “Open”. TD 92442EN The files included in the package are now imported. If needed, select the Parameter definition tab or Software tab to view the corresponding imported files (if any). If template(s) has been imported, it can be viewed by clicking “Close“ and then selecting the Template tab.
Installation and Operation Manual OpenStage WL3 Wireless Service 2 6. Device Manager TD 92442EN Click the “Software” tab. The following columns are displayed: NOTE: Some information will only be displayed when the parameter definition file (.def) has been imported. The .def is normally imported when importing a .pkg file. • • • • Device type – the device model. Version – the version number of the software file. Used to determine which software file is the most recent.
Installation and Operation Manual OpenStage WL3 Wireless Service 6.7.7 6. Device Manager TD 92442EN Upload a Language to a Device A language can be uploaded to portable devices that support Language Upload. Note that upload of languages is not available in demonstration mode. 1 Select the “Devices” tab. 2 Select the device(s) to upload a language to. It is possible to select several devices, but only devices of the same Device Type can be selected. 3 Select Device > Upload Language, in the menu.
Installation and Operation Manual OpenStage WL3 Wireless Service 6. Device Manager TD 92442EN NOTE: A software upgrade should be done on one device to start with. If successful, the remaining devices can be updated in one operation. Tip: By using Ctrl and/or Shift several devices can be selected simultaneously. 4 Select Device > Upgrade software, in the menu. Alternatively, right-click and choose “Upgrade”, double-click the desired device, or click the “Upgrade” button in the toolbar.
Installation and Operation Manual OpenStage WL3 Wireless Service 8 6. Device Manager TD 92442EN Click “OK”. The Upgrade software window closes. The software will be downloaded to the device. For some device types, a progress bar in the Status column for the device shows the progress of the download. To cancel the upgrade, click “Cancel upgrade” in the Device menu. Alternatively, right-click the device in the device list and select “Cancel upgrade”.
Installation and Operation Manual OpenStage WL3 Wireless Service 6.8 6. Device Manager TD 92442EN Import/Export Numbers and Templates This section describes import and export of Numbers and templates. The purpose of importing and exporting Numbers and Templates is to be able to move Numbers and Templates to another site or to use at a later time. It is also possible to move between PDM Windows Version and Device Manager. The parameter configuration in Numbers can be exported to a file.
Installation and Operation Manual OpenStage WL3 Wireless Service 3 6. Device Manager TD 92442EN In the Template menu, click “Export”. The Export templates window opens. By default the file will be saved in the My documents folder with the name Templates.tpl. You can select another name and folder. 4 6.9 Click “Save”. Other Settings 6.9.1 Automatically enable new Devices Settings By default, when a new device logs in, it is automatically enabled and saved in the WSG’s database.
Installation and Operation Manual OpenStage WL3 Wireless Service 7. 7. Device Configuration TD 92442EN Device Configuration 7.1 Device Management Setup This setting determines which Device Handler interface the devices should logon to. The Device Manager will then ask the interface for logged in devices, meaning that the devices will appear in the Device Manager. Figure 17. Example 1 Module 10.30.1.1 Device Manager “listening” 127.0.0.1 or 10.30.1.
Installation and Operation Manual OpenStage WL3 Wireless Service 4 7.2 TD 92442EN Enter address to the WSG, that handling the Device Manager, followed by the appropriate service. • 5 7. Device Configuration If WLAN handset is to be managed in the Device Manager, enter /WLAN Click “Activate”. Service Discovery Service Discovery allows automatic detection of WSGs, devices and services on a network without prior configuration.
Installation and Operation Manual OpenStage WL3 Wireless Service 8. Additional System Settings 8. TD 92442EN Additional System Settings 8.1 Unite Name Server (UNS) The UNS in the WSG is used to resolve addresses into complete destinations. The module can be configured to send all requests to the local UNS (stand-alone mode) or to forward all requests to a centralized UNS (forwarding mode). In forwarding mode, the local UNS will only be used if the centralized UNS cannot resolve the address.
Installation and Operation Manual OpenStage WL3 Wireless Service 8. Additional System Settings TD 92442EN 1 To set Default Category, click “Default Category”. 2 Enter values for Messaging handler IP address and Messaging handler service name. (Default service name is DGH which is the internal message group handler.) If you, for example, want to send messages to a WSG connected to a WLAN system, enter the IP address of the module and set messaging handler to WLAN. 3 8.1.3 Click “Activate”.
Installation and Operation Manual OpenStage WL3 Wireless Service 8. Additional System Settings 8.2 TD 92442EN Logging Status information can be stored locally, but can also be sent to a central log. The System Activity Log can store “activities” such as messages, alarms, faults etc. Activity logging is useful for troubleshooting. Default the Status- and System Activity logs are stored locally but they can also be sent to another WSG. 8.3 1 Click “Configuration” on the start page.
Installation and Operation Manual OpenStage WL3 Wireless Service 8.
Installation and Operation Manual OpenStage WL3 Wireless Service 8. Additional System Settings 1 Under Time, click “Set time”. 2 Enter date and time. 3 Click “Submit time”. TD 92442EN Date and time can also be set in the setup wizard. 8.4 Network Settings 1 Click “Configuration” on the start page. 2 Select Other Settings > Advanced Configuration on the Configuration page. 1 Under Common, click “Network” in the menu on the Advanced Configuration page. 04 October 2013 / Ver.
Installation and Operation Manual OpenStage WL3 Wireless Service 8. Additional System Settings 2 TD 92442EN The following parameters can be set (some of these parameters can also be set in the setup wizard): • • • • • • • • • • Require network connection – Controls if the module needs a connection to the network to start up. This can be useful if you want configure the module before connecting it to a network. DHCP – Controls whether static or dynamic IP address shall be assigned to this hardware.
Installation and Operation Manual OpenStage WL3 Wireless Service 9. 9. Remote Management TD 92442EN Remote Management A remote connection to a customer site can be established through the WSG. This makes it possible to configure and maintain sites, independent of distance. To be able to connect remotely, the remote management server in the module has to be configured. The help text buttons in the GUI will give more information about each parameter settings. 1 Click “Configuration” on the start page.
Installation and Operation Manual OpenStage WL3 Wireless Service 9. Remote Management TD 92442EN For TCP, port 10101 has to be open. 2 Set up the port parameters. 3 Click “Activate”. You will be prompt to confirm the change by pressing the mode button. 4 Press the mode button on the module. 5 Click “Activate” to save the changes. 6 Click the mode button to return to normal mode immediately or wait 10 minutes for the module to return automatically.
Installation and Operation Manual OpenStage WL3 Wireless Service 9. Remote Management TD 92442EN Module RMS RMC Serial IP Server RMS = Remote Management Server RMC = Remote Management Client 1 Click “Configuration” on the start page. 2 Select Other > Advanced Configuration in the menu on the Configuration page. 3 Select “Remote Management” in the menu on the Advanced Configuration page. 4 In the Protocol Version drop-down list, select one of the following: • • Select protocol version 1.
Installation and Operation Manual OpenStage WL3 Wireless Service 10. Absence Handling TD 92442EN 10. Absence Handling 10.1 Absence Handling in the VoWiFi System See also 4.3.6 WLAN Handsets on page 23. 10.1.1 Sort on Handset Status A list with all handsets can be created. 1 Click “Configuration” on the start page. 2 Select WLAN Portables > List All on the Configuration page. 3 Click the name of the column (in this case, "Status") to sort the list on handset status. 10.1.
Installation and Operation Manual OpenStage WL3 Wireless Service11. Open Access Protocol (OAP) 11. TD 92442EN Open Access Protocol (OAP) This function makes it possible for customer applications to communicate with other connected systems, for example the Cordless Telephone System. The protocol that is used for communication is called Open Access Protocol (OAP). Refer to the Function Description for Open Access Protocol (OAP) for more information about the protocol and when it can be used. 11.
Installation and Operation Manual OpenStage WL3 Wireless Service11. Open Access Protocol (OAP) 2 Click “Browse” and locate the file. 3 Click “Submit File”. TD 92442EN New services are added to the OAP list on the System Information page. The Protocol version in the list shows the currently installed OA-XML version. NOTE: The new service will only be shown in System Information if there is a valid license for the service. 04 October 2013 / Ver.
Installation and Operation Manual OpenStage WL3 Wireless Service 12. WLAN Interface TD 92442EN 12. WLAN Interface 12.1 Handset Registration To be able to register, each VoWiFi handset must be programmed with the IP address of the WSG used, refer to the Configuration Manual for respective VoWiFi handset. 12.2 Shared Phones When using shared phones all VoWiFi handsets authenticates with passwords. The password can be a common password for all users or the call number. 12.
Installation and Operation Manual OpenStage WL3 Wireless Service 12. WLAN Interface TD 92442EN NOTE: The function is only valid when the authentication method is set to “Common password” or to “Number as password”. See • Authentication Method on page 78. Forced login allows a user to login with a call number that already is in use. The handset that already is logged in will then be unregistered. 04 October 2013 / Ver.
Installation and Operation Manual OpenStage WL3 Wireless Service 13. 13. Messaging Operation TD 92442EN Messaging Operation Creating and sending messages via the Messaging Tool requires no password and can be done by any user in the system. 13.1 Create and Send Messages via the Messaging Tool The Messaging Tool GUI is displayed without additional license. Figure 20. Messaging Tool GUI. 1 Click “Messaging” on the start page. The Message Tool opens. 2 Enter Call ID in the upper text field.
Installation and Operation Manual 14.Service Administration of Language and User Interfaces OpenStage WL3 Wireless TD 92442EN 14. Administration of Language and User Interfaces All text shown in the user interface is default in English, but a copy of the language can be translated and imported to the module. Several languages can be added. The default English language is not possible to edit or remove.
Installation and Operation Manual 14.Service Administration of Language and User Interfaces OpenStage WL3 Wireless TD 92442EN 3 Click the “Import/Export Language” button. The Translation page opens. 4 Click an existing language link to create or update languages. An XML file is generated and the File Download window opens. 5 Save the file for translation or editing purposes. The file can be saved in any name during the translation. 14.1.
Installation and Operation Manual 14.Service Administration of Language and User Interfaces OpenStage WL3 Wireless TD 92442EN Below is an example of a language file (just showing two buttons with help text, for simplicity). Action Type Select which type of action to take.
Installation and Operation Manual 14.Service Administration of Language and User Interfaces OpenStage WL3 Wireless 1 TD 92442EN Select the “Enable translation mode” check box in the Import/Export Language page, and click “Apply”. Figure 22. Translation page in normal view All the labels on the pages are shown, see example below. Figure 23. Translation page in translation mode To return to standard view: 1 Clear the OPTION_DESIGN_MODE box. 2 Click “BUTTON_SAVE”. 14.1.
Installation and Operation Manual 14.Service Administration of Language and User Interfaces OpenStage WL3 Wireless TD 92442EN 2 Select Other Settings > Set language in the menu in the on the Configuration page. 3 Click the “Import/Export Language” button. The Translation page opens 4 Click “Browse” to locate the translated file, and then click the “Import” button.
Installation and Operation Manual 14.Service Administration of Language and User Interfaces OpenStage WL3 Wireless TD 92442EN 2 Select Other Settings > Advanced Configuration in the menu on the Configuration page. 3 Under Common, click “FTP area” in the menu on the Advanced Configuration page. 4 Fill in required size between 5 – 150 MB and click “Activate”. You will be prompt to confirm the change by pressing the mode button. 5 Press the mode button on the module.
Installation and Operation Manual 14.Service Administration of Language and User Interfaces OpenStage WL3 Wireless TD 92442EN A copy of the default Start page is stored in the start page folder on the module’s FTP area. The start page copy index_template, is an html file that can be copied and edited. The start page can also be replaced with a completely new user interface. When the edited or new html file is saved as index.
Installation and Operation Manual 14.Service Administration of Language and User Interfaces OpenStage WL3 Wireless • • • TD 92442EN Check that the phonebook opens and that the entries are correct. Send a message. Check that the “message history status” is received and displayed. 14.4 Update the User Interface after a new Release When a new version of the module’s software is released, there might be changes in the user interface that need to be translated.
Installation and Operation Manual OpenStage WL3 Wireless Service 15. Software Administration TD 92442EN 15. Software Administration Besides the software administration via the WSG’s Configuration page, it is also possible to administer the software via the module’s Boot Mode GUI. This is described in the Installation Guide for WSG. The Boot Mode GUI is typically used if no software is installed on the module or if it is not possible to access the software.
Installation and Operation Manual OpenStage WL3 Wireless Service 15. Software Administration TD 92442EN 15.5 Install New Software It is recommended to always perform a backup before installing new software, see 15.5.1 Create a Software Backup. After the software installation see also 14.4 Update the User Interface after a new Release on page 88. Make sure that no Device Manager client is open and it is also important that no ftp client is logged in to the module.
Installation and Operation Manual OpenStage WL3 Wireless Service 16. Troubleshooting TD 92442EN 16. Troubleshooting 16.1 General Troubleshooting 16.1.1 Log files When troubleshooting it is always a good idea to examine the log files, since they provide additional information that may prove useful. The first log to examine is the Fault log found under Status on the Configuration page, but when reporting an error to your supplier more advanced logs might be needed. Always include the appropriate log file.
Installation and Operation Manual OpenStage WL3 Wireless Service 16. Troubleshooting TD 92442EN 16.2.1 Troubleshooting for the Device Manager Fault Probable cause Action or comment • It is not possible to edit The user is logged on as any parameters after auditor. logging on to the system. Close the browser session and re-log on as admin or sysadmin. • The system does not have the correct time. – Configuration error, no time server configured. Configure the system to connect to a time server.
Installation and Operation Manual OpenStage WL3 Wireless Service 16. Troubleshooting TD 92442EN Fault Probable cause Action or comment • Some devices report device busy in the Device Manager when the user is trying to change device parameters. The device is occupied with some action that the device cannot combine with parameter synchronisation. No action needed. The Device Manager will synchronize the changes when possible. • Software download is stuck in pending.
Installation and Operation Manual OpenStage WL3 Wireless Service 16. Troubleshooting Fault Probable cause TD 92442EN Action or comment • Communication failure The device did not respond to device. in an expected way. The reason could be temporary communication problems caused by coverage problems or network problems. Repeat the action after a while to see if it is possible to communicate with the device.
Installation and Operation Manual OpenStage WL3 Wireless Service 16. Troubleshooting Fault Probable cause TD 92442EN Action or comment • "Go to device" is The selected device has no – Assign a new number to dimmed out for a device number associated to it. the device. in the device view. – Associate a new or existing number to the current device. • The handset is not visible in the Number tab. • Number creation of desired device type is not possible. – The handset has no number associated.
Installation and Operation Manual OpenStage WL3 Wireless Service 16. Troubleshooting TD 92442EN Fault Probable cause Action or comment • Set language fails. – The language file might be Export the language files faulty. and compare hem. Make sure that the Troubleshoot > System information.
Installation and Operation Manual OpenStage WL3 Wireless Service 16.
Installation and Operation Manual OpenStage WL3 Wireless Service 16. Troubleshooting TD 92442EN Standard debug is set by default but this can be extended and show more details. 1 Click “System Information” in the left menu. 2 Enable desired logs and click “Activate”. • Send Test Message The Troubleshoot page also includes the possibility to send test messages. 1 Click “Send Test Message” in the left menu. 2 Enter Call ID and click “Send Message”. 16.
Installation and Operation Manual OpenStage WL3 Wireless Service 17. Related Documents TD 92442EN 17. Related Documents Data Sheet, Elise3 TD 92678GB Installation Guide, WSG TD 93041EN Data Sheet, OpenStage WL3 Wireless Service Gateway - WSG TD 92972EN Function Description, Open Access Protocol (OAP) TD 92978EN 04 October 2013 / Ver.
Installation and Operation Manual OpenStage WL3 Wireless Service 18. Document History TD 92442EN 18. Document History For details in the latest version, see change bars in the document. Version Date Description PA1 01 June 2012 First release of document (draft). PA2 25 June 2012 Updated: 1.2 How to Use this Document on page 2 1.4 Technical Solution on page 3 6. Device Manager on page 30: figures have been added. Appendix A: Used IP Ports on page 93.
Installation and Operation Manual OpenStage WL3 Wireless Service 18. Document History Version Date Description A 22 November 2012 Updated: 6.7.9 Upgrade a Device with new Software on page 59: note regarding how many devices that can be upgraded simultaneously added. TD 92442EN Removed: 2.1 Information required for the Setup on page 4: Type of phone system removed. 2.5 Optional Settings on page 6: Removed first sentence: Some of the optional settings in the module.... 6.
Installation and Operation Manual OpenStage WL3 Wireless Service Appendix A: Used IP Ports TD 92442EN Appendix A: Used IP Ports NOTE: If additional equipment (for example firewall) is used between the WSG and the application/unit, the corresponding ports might also be opened in the equipment.
Installation and Operation Manual OpenStage WL3 WirelessAppendix Service B: Device Manager Keyboard Shortcuts TD 92442EN Appendix B: Device Manager Keyboard Shortcuts The following table shows the shortcuts that can be used in the Device Manager. B.1 Genera l B.2 B.3 B.
Installation and Operation Manual OpenStage WL3 WirelessAppendix Service B: Device Manager Keyboard Shortcuts B.5 F2 Rename the selected template Delete Delete the selected template Ctrl + F Find a template TD 92442EN Licenses Shortcut Description Delete Remove the selected device(s) from the license view Ctrl + F Find a device 04 October 2013 / Ver.
Installation and Operation Manual OpenStage WL3 Wireless Service Appendix C: File types TD 92442EN Appendix C: File types In this appendix, the different file extensions that are used in the module are explained. System files are not described. File type Extension Description Software file bin Software for devices Company Phonebook file cpb Company Phonebook file for handsets. Parameter Definition file def Including all possible settings for a certain device type for a certain version.
