OpenScape Desk Phone IP V3R3 Phone Administration Administrator Documentation A31003-D3000-M100-02-76A9
Our Quality and Environmental Management Systems are implemented according to the requirements of the ISO9001 and ISO14001 standards and are certified by an external certification company. Copyright © Unify GmbH & Co. KG. 11-2013 Hofmannstr. 51, 81379 Munich/Germany All rights reserved. Reference No.
Contents Contents 1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.1 Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.2 Maintenance Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1.
Contents 3.2.2.3 Manual Configuration of a VLAN ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57 3.2.3 LLDP-MED Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 3.3 IP Network Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 3.3.1 Quality of Service (QoS) . . . . . . . . . .
Contents 3.5.8.2 SIP Transport Protocol . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.8.3 Media/SDP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.9 SIP Session Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.5.10 Resilience and Survivability . . . . . . . . . . . . .
Contents 3.8.23 Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163 3.8.24 Cancel Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164 3.8.25 Pause Callbacks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 3.8.26 Resume Callbacks . . .
Contents 3.16.5.1 FTP/HTTPS Access Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.16.5.2 Download Picture Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.16.6 LDAP Template . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3.16.6.1 FTP/HTTPS Access Data . . . . . . . . . . . . . . . . . . . . .
Contents 3.26.10.6 DLS Data Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 3.26.10.7 802.1x. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 278 3.26.10.8 Help Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279 3.26.10.9 Key Input . . . . . . . . . . . . .
Contents 6 Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 324 Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Overview Important Notes 1 Overview Related Topics Related Topics • Important Notes • Maintenance Notes • About the Manual • Conventions for this Document • The OpenScape Desk Phone Family • Administration Interfaces 1.1 Important Notes Do not operate the equipment in environments where there is a danger of explosions. If Power over Ethernet (PoE) is not available: For safety reasons the phone should be operated using the supplied plug-in power unit.
Overview Maintenance Notes For USA and Canada only: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation.
Overview About the Manual 1.3 About the Manual The instructions within this manual will help you in administering and maintaining the OpenScape Desk Phone. The instructions contain important information for safe and proper operation of the phones. Follow them carefully to avoid improper operation and get the most out of your multi-function telephone in a network environment.
Overview The OpenScape Desk Phone Family • OpenScape Desk Phone IP 55G 1.5.
Overview The OpenScape Desk Phone Family 1 With the Handset, the user can pick up and conduct calls in the usual manner. 2 The Display provides intuitive support for telephone operation and allows the user to control the phone settings via the local User and Admin menu.
Overview The OpenScape Desk Phone Family Related Topics Related Topics • The OpenScape Desk Phone Family 1.5.2 OpenScape Desk Phone IP 55G 9 2 5 1 8 3 3 4 7 10 6 1 With the Handset, the user can pick up and conduct calls in the usual manner. 2 The large Display provides intuitive support for telephone operation. 3 With the Mode Keys, the user/administrator can comfortably operate the phone´s applications. Repeatedly pressing a key cycles through the subsequent tabs within a feature.
Overview Administration Interfaces 4 With the keys of the Navigation Block, the user/administrator can comfortably navigate through the phone´s applications. 5 The Free Programmable Keys enable the user to customize the telephone in line with his/her personal needs by assigning individual phone numbers and functions. 6 The Function Keys provide access to frequently used telephony functions (e.g. call forwarding or call transfer) during a call.
Overview Administration Interfaces 1.6.1 Web-based Management (WBM) This method employs a web browser for communication with the phone via HTTPS. It is applicable for remote configuration of individual IP phones in your network. Direct access to the phone is not required. INFO: To use this method, the phone must first obtain IP connectivity. Related Topics Related Topics • Administration Interfaces 1.6.
Startup Prerequisites 2 Startup Related Topics Related Topics • Prerequisites • Assembling and Installing the Phone • Quick Start • Startup Procedure • Cloud Deployment 2.1 Prerequisites The OpenScape Desk Phone acts as an endpoint client on an IP telephony network, and has the following network requirements: • An Ethernet connection to a network with SIP clients and servers. INFO: Only use switches in the LAN to which the OpenScape phone is connected.
Startup Assembling and Installing the Phone • How to Connect the Phone • How to Better Use LAN Network Connections • Phone • Handset • Handset cable • Subpackage: 2.2.1 Shipment – Document "Information and Important Operating Procedures" – Emergency number sticker Related Topics Related Topics • Assembling and Installing the Phone 2.2.
Startup Assembling and Installing the Phone OpenScape Desk Phone IP 35G Related Topics Related Topics • Assembling and Installing the Phone 2.2.3 Assembly Step by Step 1) Handset Insert the plug on the long end of the handset cable into the jack on the base of the telephone and press the cable into the groove provided for it. Next, insert the plug on the short end of the handset cable into the jack on the handset.
Startup Assembling and Installing the Phone Write your phone number and the emergency numbers for the fire and police departments on the included label and attach it to the telephone housing where applicable, e.g. underneath the handset. Related Topics Related Topics • Assembling and Installing the Phone 2.2.4 How to Connect the Phone Step by Step 1) Plug the LAN cable into the connector at the bottom side of the telephone and connect the cable to the LAN resp. switch.
Startup Quick Start 2.2.5 How to Better Use LAN Network Connections The OpenScape Desk Phone IP 55G provides a 1000 Mbps Ethernet-Switch. This allows you to connect one additional network device (e. g. a PC) directly via the telephone to the LAN. The direct connection functionality from phone to PC needs to be activated by service personnel first. This type of connection allows you to save one network connection per switch, with the advantage of less network cables and shorter connection distances.
Startup Quick Start • Basic Network Configuration • DHCP Resilience • Date and Time / SNTP • SIP Server Address • Extended Network Configuration • Vendor Specific: VLAN Discovery and DLS Address • How to Register at OpenScape Voice 2.3.1 How to Access the Web Interface (WBM) Prerequisites • The phone´s IP address or URL is required for accessing the phone´s Web Interface via a web browser.
Startup Quick Start For configuring the phone’s DNS name, please refer to Terminal Hostname. If the browser displays a certificate notification, accept it. The start page of the web interface appears. In the upper right corner, the phone number, the phone’s IP address, as well as the DNS name assigned to the phone are displayed. The left column contains the menu tree. 3) Click on the "Administrator Pages" tab. In the dialog box, enter the admin password. The default password is 123456.
Startup Quick Start input form is presented to the user/administrator right after booting, unless the Plug&Play facility of the DLS is used. For further information about this setting, please refer to Terminal Identity. With the WBM, the terminal number is configured as follows: Step by Step 1) Log on as administrator to the WBM by entering the access data for your phone. 2) In the Administrator menu (left column), select System > System Identity to open the "System Identity" dialog.
Startup Quick Start 2.3.4 DHCP Resilience Prerequisites • It is possible to sustain network connectivity in case of DHCP server failure. If DHCP lease reuse is activated, the phone will keep its DHCP-based IP address even if the lease expires. To prevent address conflicts, the phone will send ARP requests in 5 second intervals. Additionally, it will send discovery messages periodically to obtain a new DHCP lease.
Startup Quick Start Related Topics Related Topics • Quick Start 2.3.6 SIP Server Address The IP Address or hostname of the SIP server can be provided by DHCP. The option’s name and code are as follows: • option #120 "SIP Servers DHCP Option" For manual configuration of the SIP server address see SIP Addresses. Related Topics Related Topics • Quick Start 2.3.7 Extended Network Configuration To have constant access to other subnets, you can enter a total of two more network destinations.
Startup Quick Start If a DLS (Deployment Service) server is in use, its IP address must be provided. It is recommended to configure the DLS server address by DCHP, as this method enables full Plug & Play: having received the DLS address from DHCP, the phone will contact the DLS during start-up. Provided that the DLS is configured appropriately, it will send all necessary configuration data to the phone. Additionally, this method is relevant to security, as it ensures the authenticity of the DLS server.
Startup Quick Start Example: Configuration of the Windows DHCP Server INFO: For DHCP servers on a pre-SP2 Windows 2003 Server. Windows 2003 Server contains a bug that prevents you from using the DHCP console to create an option with the ID 1 for a user-defined vendor class. Instead, this entry must be created with the netsh tool in the command line (DOS shell).
Startup Quick Start 4) Enter "OptiIpPhone" as Display name and give a description of this class. Provide the class name proper by setting the cursor underneath ASCII and typing "OptiIpPhone". The binary value is displayed simultaneously. 5) Click OK to apply the changes. The new vendor class now appears in the list: 6) Exit the window with Close. 7) In the DHCP console menu, right-click the DHCP server in question and select Set Predefined Options from the context menu.
Startup Quick Start 8) In the dialog, select the previously defined OptiIpPhone class and click on Add... to add a new option. (If the workaround for a pre-SP2 Windows 2003 Server has been applied, the first option will be there already.) 9) In the following dialog, specify the option type as follows. (If the workaround for a pre-SP2 Windows 2003 Server has been applied, the option type dialog will be skipped for the first option.) • Name: Free text, e. g. "OptiIpPhone element 01".
Startup Quick Start 10) The newly created option is displayed now. Enter "Siemens" in the Value field. 11) If the VLAN is to be provided by DHCP: Repeat step 7 and 8, and then specify the option type as follows. If you want to proceed to the configuration of the DLS address, continue with step 13. • Name: Free text, e. g. "OptiIpPhone element 02" • Data type: "Long" • Code: "2" • Description: Free text, e. g. "tag 2 for OptiIpPhone class". Click OK to return to the previous window.
Startup Quick Start 12) The newly created option is displayed now. Enter the VLAN ID as a hexadecimal number in the Value field. In the example, the VLAN ID is 42 (Hex: 0x2A). If you do not intend to configure the DLS address, click OK and continue with step 15. 13) If the DLS address is to be provided by DHCP: Repeat step 7 and 8, and then specify the option type as follows. • Name: Free text, e. g. "OptiIpPhone element 03". • Data type: "String". • Code: "3" • Description: Free text, e. g.
Startup Quick Start 14) The newly created option is displayed now. Enter the DLS address in the Value field, using the following format: :://: In the example, the DLS address is "sdlp://192.168.3.30:18443". Click OK. 15) To define a scope, select the DHCP server in question, and then Scope, and right-click Scope Options. Select Configure Options... in the context menu.
Startup Quick Start 16) Select the Advanced tab. Under Vendor class, select the class that you previously defined (OptiIpPhone) and, under User class, select Default User Class. Activate the check boxes for the options that you want to assign to the scope (in the example, 001, 002, and 003). Click OK. 17) The DHCP console now shows the information that will be transmitted to the corresponding workpoints.
Startup Quick Start 2.3.8.2 Setup using a DHCP Server on Unix/Linux The following snippet from a DHCP configuration file (usually dhcpd.conf) shows how to set up a configuration using a vendor class and the "vendor-encapsulatedoptions" option. class "OptiIpPhone" { option vendor-encapsulated-options # The vendor encapsulated options consist of hexadecimal values for the option number (for instance, 01), the length of the value (for in-stance, 07), and the value (for instance, 53:69:65:6D:65:6E:73).
Startup Quick Start Code Length Vendor name 1 7 S i e m e n s 01 07 53 69 65 6D 65 6E 73 The following example shows a VLAN ID with the decimal value "10". Providing: Code Length VLAN ID 2 4 0 0 1 0 02 04 00 00 00 0A For manual configuration of the VLAN ID see Manual Configuration of a VLAN ID. The DLS IP address tag consists of the protocol prefix "sdlp://", the IP address of the DLS server, and the DLS port number, which is "18443" by default.
Startup Quick Start 3) Enter tag 1, that is the vendor tag. The value has to be "Siemens". 4) If the VLAN ID is to be provided by DHCP: Enter the hexadecimal value in Data entry. In the example, the VLAN ID is 10 (Hex: 0A).
Startup Quick Start 5) If the DLS address is to be provided by DHCP: Enter the DLS address in the Value field, using the following format: :://: INFO: For ensuring proper functionality, the port number should not be followed by any character. In the example, the DLS address is "sdlp://192.168.3.30:18443". Note that the screenshot also shows the VLAN ID described in step 4. Click OK.
Startup Quick Start Related Topics Related Topics • Vendor Specific: VLAN Discovery and DLS Address 2.3.9 How to Register at OpenScape Voice Prerequisites • For registration at the OpenScape Voice server, a SIP user ID (and password, if required, depending on the SIP Server configuration) must be provided by the phone. The following procedure describes the configuration using the web interface (see 2.3.1 How to Access the Web Interface (WBM); if the web interface is not accessible, please refer to 3.5.
Startup Quick Start 4) In Realm, enter the SIP realm the targeted user/password combination refers to. This setting depends on the configuration of the OpenScape Voice server. 5) In the User ID and Password fields, enter the user name/password combination for the phone. This setting depends on the configuration of the OpenScape Voice server.
Startup Startup Procedure 2.
Startup Cloud Deployment Related Topics Related Topics • Startup 2.5 Cloud Deployment This chapter describes how a phone progresses through the cloud deployment process from factory start-up until the cloud service provider considers it to be ready for use by its user. The phone determines that a cloud deployment process is to be used based on the IP settings it receives from the DHCP at the customer site.
Startup Cloud Deployment • The LAN connection provides access to the public internet Start Phone broadcasts a DHCP request The phone has all the information that it needs to contact a DNS server. A DLS address is not provided.
Startup Cloud Deployment Phone contacts the SEN Redirect server using DLS-WPI Phone receives configuration items from the SEN Redirect server • DLS address (set to the name of the Deployment server) • Language optional) • DLS port (optional) If the language is changed, then the display is updated Phone saves the configuration data Phone updates, and displays, the Progress prompt The phone obtains the IP address of the Deployment server from the DNS by looking up the DLS address if appropriate Phone c
Startup Cloud Deployment The phone exits the cloud deployment process and enables the mode keys & FPKs etc. to act as normal Phone removes the Progress prompt and displays a timed success pop-up, indicating that the cloud deployment is done The phone verifies that it now has an E.164 address Registered Related Topics Related Topics • Cloud Deployment 2.5.2 Aborting Cloud Deployment Process by User The phone detects that a cloud deployment is required and starts the cloud deployment process.
Startup Cloud Deployment 2.5.4 Deployment errors During deployment the display will always show deployment specific information. A persistent warning popup displays the information that will be shown in an idle screen error after deployment failed. Code Priority Cause AU 1 Abandoned by user. Occurs when the pin prompt is dismissed. RS 1 Unable to get the address for the SEN Redirect server. DNS lookup failed. RN 3 Unable to establish contact with SEN Redirect server – no reply.
Administration Cloud Deployment 3 Administration This chapter describes the configuration of every parameter available on the OpenScape Desk Phones. For access via the local phone menu, see the subsequent description; for access via the web interface (WBM), please refer to How to Access the Web Interface (WBM).
Administration Access via Local Phone 3.1 Access via Local Phone Prerequisites • The data entered in input fields is parsed and controlled by the phone. Step by Step 1) Access the Administration Menu Press the Services (Settings on IP 35G), Up Arrow or Down Arrow and OK keys consecutively to select the Admin menu. 2) When the Admin menu is active, you will be prompted to enter the administrator password. The default admin password is 123456.
Administration Access via Local Phone 3) Navigate within the Administration Menu OpenScape Desk Phone IP 35G Use the navigation keys to navigate and execute administrative actions in the administration menu.
Administration LAN Settings 4) Select a parameter. If a parameter is set by choosing a value from a selective list, an arrow symbol appears in the parameter field that has the focus. Press the OK key to enter the selective list. Use the Up Arrow and Down Arrow keys to scroll up and down in the selection list. To select a list entry, press the OK key. 5) Enter the parameter value. For selecting numbers and characters, you can use special keys.
Administration LAN Settings (full or half duplex) with whatever equipment is connected. Optionally, the required transfer rate and duplex mode can be specified manually using the LAN Port Speed parameter. INFO: In the default configuration, the LAN port supports automatic detection of cable configuration (pass through or crossover cable) and will reconfigure itself as needed to connect to the network. The PC Ethernet port (default setting: Disabled) is controlled by the PC port mode parameter.
Administration LAN Settings Administration via WBM Network > Port configuration Administration via Local Phone |--- Admin |--- Network |--- Port Configuration |--- LAN port type |--- PC port status |--- PC port type |--- PC port autoMDIX Related Topics Related Topics • LAN Settings 3.2.2 VLAN VLAN (Virtual Local Area Network) is a technology that allows network administrators to partition one physical network into a set of virtual networks (or broadcast domains).
Administration LAN Settings Partitioning a physical network into separate VLANs allows a network administrator to build a more robust network infrastructure. A good example is a separation of the data and voice networks into data and voice VLANs. This isolates the two networks and helps shield the endpoints within the voice network from disturbances in the data network and vice versa.
Administration LAN Settings 3.2.2.1 Automatic VLAN discovery using LLDP-MED The VLAN ID can be configured by the network switch using LLDP-MED (Link Layer Discovery Protocol-Media Endpoint Discovery). If this option is selected then the switch has to provide an appropriate TLV (Type-Length-Value) element containing the VLAN ID. If no appropriate TLV is received, DHCP will be used for VLAN discovery.
Administration LAN Settings 3.2.2.2 Automatic VLAN discovery using DHCP To automatically discover a VLAN ID using DHCP, the phone must be configured as DHCP enabled, and VLAN discovery mode must be set to "DHCP". LLDPMED should be disabled. The DHCP server must be configured to supply the Vendor Unique Option in the correct VLAN over DHCP format. If a phone configured for VLAN discovery by DHCP fails to discover its VLAN, it will proceed to configure itself from the DHCP within the non-tagged LAN.
Administration LAN Settings 3.2.2.3 Manual Configuration of a VLAN ID To configure layer 2 VLAN manually, make sure that VLAN discovery is set to Manual and LLDP-MED is disabled. Then, the phone must be provided with a VLAN ID between 1 and 4095. If you mis-configure a phone to an incorrect VLAN, the phone will possibly not connect to the network. In DHCP mode it will behave as though the DHCP server cannot be found, in fixed IP mode no server connections will be possible.
Administration IP Network Parameters 3.2.3 LLDP-MED Operation OpenScape Desk Phones support LLDP-MED (Link Layer Discovery ProtocolMedia Endpoint Discovery) for auto-configuration and network management. The auto-configurable parameters are VLAN ID (see VLAN) and Quality of Service parameters (see Quality of Service (QoS)). The data sent by a network device is stored in neighboring network devices in MIB (Management Information Base) format.
Administration IP Network Parameters • Specific IP Routing • DNS • Configuration & Update Service (DLS) • SNMP 3.3.1 Quality of Service (QoS) The QoS technology based on layer 2 and the two QoS technologies Diffserv and TOS/IP Precedence based on layer 3 are allowing the VoIP application to request and receive predictable service levels in terms of data throughput capacity (bandwidth), latency variations (jitter), and delay.
Administration IP Network Parameters • Layer 2 video: Sets the CoS (Class of Service) value for video. Value range: 0-7 Default: 4 • Layer 2 default: Sets the default CoS (Class of Service) value. Value range: 0-7 Default: 0 Administration via WBM Network > QoS Administration via Local Phone |--- Admin |--- Network |--- QoS |--- Service |--- Layer 2 |--- Layer 2 voice |--- Layer 2 signalling |--- Layer 2 video |--- Layer 2 default Related Topics Related Topics • Quality of Service (QoS) 3.3.1.
Administration IP Network Parameters Traffic flows are classified into 3 per-hop behavior groups: 1. Default Any traffic that does not meet the requirements of any of the other defined classes is placed in the default per-hop behaviour group. Typically, the forwarding has best-effort forwarding characteristics. The DSCP (Diffserv Codepoint) value for Default is "0 0 0 0 0 0". 2. Expedited Forwarding (EF referred to RFC 3246) Expedited Forwarding is used for voice (RTP streams) by default.
Administration IP Network Parameters Administration via WBM Network > QoS Administration via Local Phone |--- Admin |--- Network |--- QoS |--- Service |--- Layer 3 |--- Layer 3 voice |--- Layer 3 signalling |--- Layer 3 video Related Topics Related Topics • Quality of Service (QoS) 3.3.2 Protocol Mode IPv4/IPv6 An IPv4 address consists of 4 number blocks, each between 0 and 255, separated by ".". Example: Example: 1.222.44.123 An IPv6 address consists of 8 hexadecimal number blocks, separated by ":".
Administration IP Network Parameters Administration via WBM Network > General IP configuration Set the Protocol Mode to IPv4 or IPv6 or both (the default setting is IPv4_IPv6). Afterwards, click Submit. Administration via Local Phone |--- Admin |--- Network |--- General IP Configuration |--- Protocol Mode Related Topics Related Topics • IP Network Parameters 3.3.
Administration IP Network Parameters Optional Configuration • Default Route (Routers option 3) • IP Routing/Route 1 & 2 (Static Routes option 33, Classless static route option 121, Private/Classless Static Route (Microsoft) option 249) • SNTP IP Address (NTP Server option 42) • Timezone offset (Time Server Offset option 2) • Primary/Secondary DNS (DNS Server option 6) • DNS Domain Name (DNS Domain option 15) • SIP Addresses / SIP Server & Registrar (SIP Server option 120) • VLAN ID, DLS addr
Administration IP Network Parameters Administration via Local Phone - IPv4 | --- Admin |--- Network |--- IPv4 configuration or/and Administration via WBM - IPv6 Network > General IP configuration Set DHCPv6 Enabled to "selected" (the default setting is Enabled). Afterwards, click Submit. Administration via Local Phone - IPv6 |--- Admin |--- Network |--- IPv6 configuration Related Topics Related Topics • IP Network Parameters 3.3.
Administration IP Network Parameters 3.3.4.1 How to Manually Configure the Phone´s IP Address Prerequisites • If not provided by DHCP dynamically, the phone’s IP address and subnet mask must be specified manually. INFO: IP addresses can be entered in the following formats: • – Decimal format. Example: 11.22.33.44 or 255.255.255.0 (no leading zeroes). – Octal format. Example: 011.022.033.044 (leading zeroes must be used with every address block) – Hexadecimal format. Example: 0x11.0x22.0x33.
Administration IP Network Parameters 2) Navigate to Network > IPv4 configuration or IPv6 configuration, depending on the settings in Protocol Mode IPv4/IPv6. Set DHCP Enabled , resp. DHCPv6 Enabled and LLDP-MED Enabled to "not selected". Enter the IP address and the Subnet mask. If applicable, enter the Default route. Afterwards, click Submit. 3) After the phone’s network service has restarted, the other IP parameters can be configured.
Administration IP Network Parameters | --- Admin |--- Network IPv4 configuration |--- IP address |--- Subnet mask | --- Admin |--- Network IPv6 configuration |--- Global address |--- Global Prefix Len Related Topics Related Topics • IP Address - Manual Configuration 3.3.5 Default Route/Gateway If not provided by DHCP dynamically (see Use DHCP), enter the IP address of the router that links your IP network to other networks. If the value was assigned by DHCP, it can only be read.
Administration IP Network Parameters Administration via Local Phone - IPv4 Configuration | --- Admin |--- Network |--- IPv4 configuration |--- Route (Default) Administration via WBM - IPv6 Configuration Network > IPv6 configuration Enter the IP address of the Global Gateway that links your IP network to other networks. Afterwards, click Submit.
Administration IP Network Parameters IPv4 Route Configuration Data required • Route 1/2 IP address: IP address of the selected route. • Route 1/2 gateway: IP address of the gateway for the selected route. • Route 1/2 mask: Network mask for the selected route. Administration via WBM Network > IPv4 configuration Enter the required data: • For Route 1: Route 1 IP address, Route 1 Gateway, and Route 1 mask. • For Route 2: Route 2 IP address, Route 2Gateway, and Route 2 mask. Click Submit.
Administration IP Network Parameters • Route 1/2 prefix len: Prefix length for the selected route. • Route 1/2 gateway: IPv6 address of the gateway for the selected route. Administration via WBM Network > IPv6 configuration Enter the required data: • For Route 1: Route 1 Dest., Route 1 Prefix Len, and Route 1 Gateway. • For Route 2: Route 2 Dest., Route 2 Prefix Len, and Route 2 Gateway. Click Submit.
Administration IP Network Parameters 3.3.7 DNS The main task of the domain name system (DNS) is to translate domain names to IP addresses. For some features and functions of the OpenScape Desk Phone, it is necessary to configure the DNS domain the phone belongs to, as well as the name servers needed for DNS resolving. Related Topics Related Topics • IP Network Parameters • DNS Domain Name • DNS Servers • Terminal Hostname 3.3.7.1 DNS Domain Name This is the name of the phone’s local domain.
Administration IP Network Parameters 3.3.7.2 DNS Servers If not provided by DHCP automatically, a primary and a secondary DNS server can be configured. INFO: Depending on the configuration chosen for survivability, DNS SRV is required. For details, please refer to Resilience and Survivability. Data required • Primary DNS: IP address of the primary DNS server. • Secondary DNS: IP address of the secondary DNS server.
Administration IP Network Parameters 3.3.7.3 Terminal Hostname INFO: DHCP and DNS must be appropriately connected and configured at the customer site. The phone’s hostname can be customised. The corresponding DNS domain is configured in Network > General IP configuration > DNS domain (see 3.3.7.1 DNS Domain Name). The current DNS name of the phone is displayed at the right-hand side of the banner of the admin and user web pages, under DNS name. To see configuration changes, the web page must be reloaded.
Administration IP Network Parameters Administration via Local Phone | --- Admin |--- System |--- Identity |--- Web name |--- DDNS hostname Related Topics Related Topics • DNS 3.3.8 Configuration & Update Service (DLS) The Deployment Service (DLS) is an OpenScape Management application for administering workpoints in communication networks. Amongst the most important features are: security (e.g.
Administration IP Network Parameters pending contact requests from the DLS. If there are contact requests, the phone will send a request to the DLS in order to obtain the update, just as with a regular DLS connection. INFO: The URI of the DCMP, as well as the polling interval, are configured by the DLS. For this purpose, it is necessary that the phone establishes a first contact to the DLS, e. g. by phone restart or local configuration change.
Administration IP Network Parameters |--- Port |--- Contact gap |--- Mode |--- Security PIN Related Topics Related Topics • IP Network Parameters 3.3.9 SNMP The Simple Network Management Protocol is used by network management systems for monitoring network-attached devices for conditions that warrant administrative attention. An SNMP manager surveys and, if needed, configures several SNMP elements, e.g. VoIP phones. OpenScape Desk Phones support SNMPv1.
Administration IP Network Parameters Data required 78 • Trap sending enabled: Enables or disables the sending of a TRAP message to the SNMP manager. Value range: "Yes", "No" Default: "No" • Trap destination: IP address or host name of the SNMP manager that receives traps. • Trap destination port: Port on which the SNMP manager is receiving TRAP messages. Default: 162 • Trap community: SNMP community string for the SNMP manager receiving TRAP messages.
Administration IP Network Parameters Administration via WBM System > SNMP Administration via Local Phone |--- Admin |--- System |--- SNMP |--- Queries allowed |--- Query password |--- Trap sending enabled |--- Trap destination |--- Trap destination port |--- Trap community |--- Diag sending enabled |--- Diag destination |--- Diag destination port |--- Diag community |--- QoS traps to QCU |--- QCU address A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator
Administration Security |--- QCU port |--- QCU community |--- QoS to generic dest. Related Topics Related Topics • IP Network Parameters 3.4 Security Related Topics Related Topics • Administration • Speech Encryption • Access Control • Security Log • Security-Related Faults • Password Policy • Certificate Policy 3.4.1 Speech Encryption Related Topics Related Topics • Security • Security - General Configuration • MIKEY Configuration • SDES Configuration 3.4.1.
Administration Security • If an active call changes from secure to insecure, e. g. after a transfer, a popup window and an alert tone will notify the user. INFO: For secure (encrypted) calls, it is required that both endpoints support SRTP. The secure call indication tells the user that the other endpoint has acknowledged the secure connection. INFO: In order to use SRTP, the phone must be configured for NTP (for further information please see Date and Time).
Administration Security |--- Use secure calls |--- SRTP type |--- Use SRTCP Related Topics Related Topics • Speech Encryption 3.4.1.2 MIKEY Configuration MIKEY (Multimedia Internet KEYing) is a key management protocol that is intended for use with real-time applications. It can specifically be used to set up encryption keys for multimedia sessions that are secured using SRTP. Use secure calls activates the encryption of outgoing calls, i.e. the phone is capable of receiving encrypted calls.
Administration Security Administration via Local Phone | --- Admin |--- System |--- Security |--- System |--- Server certificate |--- Use secure calls |--- SRTP type |--- Use SRTCP Related Topics Related Topics • Speech Encryption 3.4.1.3 SDES Configuration When SDES is selected as SRTP negotiation method (see Security - General Configuration), it can be configured further.
Administration Security Administration via WBM System > Security > SDES config Administration via Local Phone |--- Admin |--- System |--- Security |--- SDES config |--- SDES Status |--- SDP negotiation |--- SHA1-80 crypto |--- SHA1-32 crypto Related Topics Related Topics • Speech Encryption 3.4.2 Access Control The CCE access parameter controls TCP and UDP access for the CCE (CommsChannel Extender). This affects the operation of the OpenStage Manager, local CTI access, and HPT access.
Administration Security Administration via WBM System > Security > Access control Related Topics Related Topics • Security 3.4.3 Security Log A circular security log is used to capture important security specific events. It can be exported as CSV data to an external application for analysis. INFO: The security log cannot be disabled. The Max. lines parameter defines the maximum number of entry lines that can be kept in the security log before old entries are overwritten by new entries.
Administration Security Administration via WBM System > Security > Logging Related Topics Related Topics • Security 3.4.4 Security-Related Faults INFO: The entries in this list are only displayed until they are reported to the DLS, which usually happens very fast. After that, the entries are automatically deleted from the phone. If the entries are not deleted automatically, they can be deleted manually by using the Cancel faults parameter.
Administration Security 3.4.5 Password Policy Related Topics Related Topics • Security • General Policy • Admin Policy • User Policy • Character Set • Change Admin and User password 3.4.5.1 General Policy Expires after (days) sets the maximum validity period of a password. Warn before (days) specifies when the user/admin is notified that his password will expire. Force changed only affects the User password.
Administration Security Related Topics Related Topics • Password Policy 3.4.5.2 Admin Policy Expiry date shows the date and time when the admin password will expire. Minimum length defines the minimum number of characters for the admin password. Password history specifies the number of entries to be kept in the admin password history. New passwords must not match any password in the history. The Current status parameter determines the status for the admin password.
Administration Security Administration via WBM Security and Policies > Password > User Policy Related Topics Related Topics • Password Policy 3.4.5.4 Character Set The composition of the password can be configured in detail. Ucase chars reqd. defines the minimum number of uppercase characters. Value range: 0 to 24 Lcase chars reqd. defines the minimum number of lowercase characters. Value range: 0 to 24 Digits required defines the minimum number of digits.
Administration Security 3.4.5.5 Change Admin and User password The passwords for user and administrator can be set here. They have to be confirmed after entering. The factory setting for the Admin password is "123456"; it should be changed after the first login (Password handling in previous versions see Password).
Administration Security 3.4.6 Certificate Policy Related Topics Related Topics • Security • Online Certificate Check • Server Authentication Policy 3.4.6.1 Online Certificate Check The Online Certificate Status Protocol (OCSP) is used to check if a certificate to be used has been revoked. This protocol is used to query an Online Certificate Status Responder (OCSR) at the point when the certificate is being validated.
Administration System Settings Secure file transfer sets the authentication level for the HTTPS server to be used (see Common FTP/HTTPS Settings). Secure send URL sets the authentication level for the server to which special HTTP requests are sent on key press ("Send URL" function, see Send URL Request via HTTP/HTTPS). Secure SIP server sets the authentication level for the SIP server connected to the phone (see SIP Registration). Secure 802.1x server sets the authentication level for the 802.
Administration System Settings • Call logging • Date and Time • SIP Addresses and Ports • SIP Registration • SIP Communication • SIP Session Timer • Resilience and Survivability 3.5.1 Terminal and User Identity Related Topics Related Topics • System Settings • Terminal Identity • Display Identity 3.5.1.1 Terminal Identity Within a SIP environment, both Terminal Number and Terminal Name may serve as a phone number. The values are used in the userinfo part of SIP URIs.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- Identity |--- Terminal number |--- Terminal name Related Topics Related Topics • Terminal and User Identity 3.5.1.2 Display Identity If an individual name or number is entered as Display identity and Enable ID is activated, it is displayed in the phone’s status bar instead of the Terminal number.
Administration System Settings 3.5.2 Emergency and Voice Mail It is important to have an Emergency number configured. If the phone is locked, a clickable area for making an emergency call is created. INFO: If more than one emergency number is needed, additional numbers can be configured in the canonical dial settings (Canonical Dialing Configuration). If a mailbox located at a remote server shall be used, its Voice mail number must be entered.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Emergency number |--- Voicemail number Related Topics Related Topics • System Settings 3.5.3 Energy Saving (Desk Phone IP 55G) After the phone has been inactive within the timespan specified in Backlight time, the display backlight is switched off to save energy. The possible values are: 1 minute, 5 minutes, 30 minutes, 60 minutes, 2 hours, 4 hours or 8 hours.
Administration System Settings 3.5.4 Call logging This configuration item allows the phone to detect if a number dialed by the user is likely to be a Feature Access Code (FAC) by comparing the start of the dialed number with the configured FAC prefixes. If the dialed number does match a FAC prefix and the SIP server has provided a different number for the called party then the number shown in the Dialled tab list of Call Log is changed from the dialed number to the server-provided number.
Administration System Settings – • excluded from the call log, i.e. not logged at all. decide whether a number which also exists in missed calls tab of call log is to be deleted from call log when this number is called – manually – when called In the Call Lists, missed calls that were completed elsewhere are marked with a check mark. For details, please refer to the User manual.
Administration System Settings 3.5.5 Date and Time If the DHCP server in your network provides the IP address of the SNTP server, no manual configuration is necessary. If not, you have to set the SNTP IP address parameter manually. For correct display of the current time, the Timezone offset must be set appropriately. This is the time difference between the local time and UTC (Universal Time Coordinated).
Administration System Settings • Auto time change / Auto DST: Enables or disables automatic control of daylight saving time according to the Time zone. Value range: "Yes", "No" Default setting is Yes. After a factory reset, the system will be reset to this value. • Time zone / DST zone: Area with common start and end date for daylight saving time.
Administration System Settings 3.5.5.2 No SNTP Server Available If no SNTP server is available, date and time must be set manually. INFO: The parameters for the manual setting of time and date are located in the User menu, not in the Administrator menu. Data required • Local time (hh:mm): Local time. • Local date (day, month, year): Local date. • Allow daylight saving: Defines whether there is daylight is set. • Difference (minutes): Timezone offset in minutes.
Administration System Settings 3.5.6 SIP Addresses and Ports Related Topics Related Topics • System Settings • SIP Addresses • SIP Ports 3.5.6.1 SIP Addresses In this group of parameters, the IP addresses or host names for the SIP server, the SIP registrar, and the SIP gateway are defined. SIP server address provides the IP address or host name of the SIP proxy server (OpenScape Voice). This is necessary for outgoing calls.
Administration System Settings Administration via WBM System > Registration Administration via Local Phone |--- Admin |--- System |--- Registration |--- SIP Addresses |--- SIP server |--- SIP registrar |--- SIP gateway Related Topics Related Topics • SIP Addresses and Ports A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 103
Administration System Settings 3.5.6.2 SIP Ports In this group of parameters, the ports for the SIP server, the SIP registrar, and the SIP gateway are defined (for further information see SIP Addresses), as well as the SIP port used by the phone (SIP local). Data required • SIP server: Port of the SIP proxy server. Default: 5060. • SIP registrar: Port of the server at which the phone registers. Default: 5060. • SIP gateway: Port of the SIP gateway. Default: 5060.
Administration System Settings Related Topics Related Topics • SIP Addresses and Ports 3.5.7 SIP Registration Registration is the process by which centralized SIP Server/Registrars become aware of the existence and readiness of an endpoint to make and receive calls. The phone supports a number of configuration parameters to allow this to happen. Registration can be authenticated or un-authenticated depending on how the server and phone is configured.
Administration System Settings Data required • Registration timer (seconds): Expiry time of the registration in seconds. Default value: 3600. • Server type: Type of server the phone will register to. Value range: "Other", "OS Voice", "HiQ8000", "Genesys" Default value: "OS Voice" • Realm: Protection domain for authentication. • User ID: User name required for an authenticated registration. • Password: Password required for an authenticated registration.
Administration System Settings |--- Realm |--- User ID |--- Password Related Topics Related Topics • System Settings 3.5.8 SIP Communication Related Topics Related Topics • System Settings • Outbound Proxy • SIP Transport Protocol • Media/SDP 3.5.8.1 Outbound Proxy If this option is set to "Yes", the phone routes outbound requests to the configured proxy. The outbound proxy will fulfill the task of resolving the domain contained in the SIP request.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- Outbound proxy |--- Default OBP domain Related Topics Related Topics • SIP Communication 3.5.8.2 SIP Transport Protocol Selects the transport protocol to be used for SIP messages. The values "UDP", "TCP", and "TLS" are available.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- SIP transport Related Topics Related Topics • SIP Communication 3.5.8.3 Media/SDP OpenScape Desk Phones support IPv4/IPv6 media address negotiation in SDP using ANAT (Alternative Network Address Types). ANAT allows for for the expression of alternative network addresses (e. g., different IP versions) for a particular media stream.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- Media negotiation |--- Media IP mode Related Topics Related Topics • SIP Communication 3.5.9 SIP Session Timer Session timers provide a basic keep-alive mechanism between 2 user agents or phones. This mechanism can be useful to the endpoints concerned or for stateful proxies to determine that a session is still alive.
Administration System Settings The parameter Session timer enabled determines whether the mechanism shall be used, and Session duration (seconds) sets the expiration time, and thus the interval between refresh re-INVITEs. INFO: Some server environments support their own mechanism for auditing the health of a session. In these cases, the Session timer must be deactivated. For OpenScape Voice, the Session timer should be deactivated.
Administration System Settings Administration via Local Phone | --- Admin |--- System |--- Registration |--- SIP session |--- Session timer |--- Session duration Related Topics Related Topics • System Settings 3.5.10 Resilience and Survivability To allow for stable operation even in case of network or server failure, OpenScape Desk Phones have the capability of switching to a fallback system. The switchover is controlled by various configurable check and timeout intervals.
Administration System Settings • As SIP gateway address, enter the DNS domain name for which the DNS SRV records are valid. The web interface path is System > Registration > SIP gateway address. If the SIP server is to be configured by DNS SRV, set the mentioned parameter to the DNS domain name for which the DNS SRV records are valid. The SIP server address is specified in System > Registration > SIP server address. For details, see SIP Addresses.
Administration System Settings 3.5.10.1 Connectivity Check A regular check ensures that the TLS link to the main SIP server is active. When the Connectivity check timer is set to a non-zero value, test messages will be sent at the defined interval. If the link is found to be dead, the phone uses DNS SRV to find another SIP server. Certainly, the DNS SRV records must be properly configured in the DNS server. Value range: 0 (off), and 10 to 3600 sec.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- Call trans. (ms) Related Topics Related Topics • Resilience and Survivability 3.5.10.3 Non-INVITE Transaction Timer The NonCall trans. timer is started whenever the phone sends a non-INVITE message to the SIP server.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- NonCall transactions (ms) Related Topics Related Topics • Resilience and Survivability 3.5.10.4 Maximum Registration Backoff Timer If a registration attempt should result in a timeout, the phone waits a random time before sending another REGISTER message. The Reg. backoff (seconds) parameter determines the maximum waiting time.
Administration System Settings Administration via WBM System > SIP interface Administration via Local Phone |--- Admin |--- System |--- SIP Interface |--- Reg. backoff Related Topics Related Topics • Resilience and Survivability 3.5.10.5 Backup SIP Server The Backup registration allowed flag indicates whether or not the phone treats the backup proxy server as a SIP registrar.
Administration System Settings Data required • Backup registration allowed / Backup registration flag: Determines whether or not the backup proxy is used as a SIP Registrar. Value Range: "Yes", "No" Default: "Yes" • Backup proxy address: IP address or hostname of the backup proxy server. • Backup registration timer: Expiry time of the registration in seconds. Default: 3600 • Backup transport: Transport protocol to be used for messages to the backup proxy.
Administration Feature Access Network > Port configuration Administration via Local Phone |--- Admin |--- System |--- Registration |--- SIP Session |--- SIP Survivability |--- Backup registration flag |--- Backup proxy address |--- Backup reg timer (s) |--- Backup transport |--- OBP flag | --- Admin |--- Network |--- Port Configuration |--- Backup proxy Related Topics Related Topics • Resilience and Survivability 3.
Administration Feature Access • 120 Blind Transfer (see Blind Call Transfer) • 3rd Call Leg (consultation from a second call; see User Manual) • Callback Busy (see Callback and Callback URIs) • Callback on No Reply (see Callback and Callback URIs) • Callback Pause and Resume (see Pause Callbacks and Resume Callbacks • Callback Cancel (see Cancel Callbacks and Callback URIs) • Call Pickup (see Directed Pickup) • Group Pickup (see Group Pickup) • Call Deflection (see Deflect a Call) • Cal
Administration Feature Access Administration via WBM System > Features > Feature access Administration via Local Phone |--- Admin |--- System |--- Features |--- Feature access |--- Call control |--- Blind transfer |--- 3rd call leg |--- Admin |--- System |--- Features |--- Feature access |--- Call establish |--- Callback |--- Call pickup A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 121
Administration Feature Access |--- Group pickup |--- Call deflection |--- Call forwarding |--- Do not disturb |--- Refuse call |--- Repertory dial key |--- Ext/int forwarding | --- Admin |--- System |--- Features |--- Feature access |--- Call associated |--- Phone book lookups |--- DSS feature |--- BLF feature |--- Line overview |--- Video calls |--- Admin |--- System |--- Features |--- Feature access |--- CTI |--- CTI control |--- Admin |--- System |--- Features |--- Feature access |--- Services |--
Administration Feature Configuration Related Topics Related Topics • Administration 3.7 Feature Configuration Related Topics Related Topics • Administration • Allow Refuse • Hot/Warm Phone • Initial Digit Timer • Group Pickup • Call Transfer • Callback URIs • Message Waiting Address • Indicate Messages • System-Based Conference • Server Based Features • uaCSTA Interface • Local Menu Timeout • Call Recording 3.7.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Allow refuse Related Topics Related Topics • Feature Configuration 124 A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation
Administration Feature Configuration 3.7.2 Hot/Warm Phone If the phone is configured as hot phone, the number specified in Hot warm destination is dialed immediately when the user goes off-hook. For this purpose, Hot warm phone must be set to Hot phone. If set to Warm phone, the specified destination number is dialed after a delay which is defined in Initial digit timer (seconds) (for details, see Initial Digit Timer).
Administration Feature Configuration Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Hot / warm phone |--- Hot / warm destination |--- Initial digit timer Related Topics Related Topics • Feature Configuration 3.7.3 Initial Digit Timer This timer is started when the user goes off-hook, and the dial tone sounds. When the user has not entered a digit until timer expiry, the dial tone is turned off, and the phone changes to idle mode.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Initial digit timer Related Topics Related Topics • Feature Configuration A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 127
Administration Feature Configuration 3.7.4 Group Pickup This feature is only available when enabled under System > Features > Feature access (see Feature Access). Related Topics Related Topics • Feature Configuration • Addressing - via Group Pickup URI Feature Code • Pickup Alert 3.7.4.1 Addressing - via Group Pickup URI Feature Code This feature allows a user to collect a call from any ringing phone that is in the same pickup group.
Administration Feature Configuration The Group pickup tone allowed parameter activates or deactivates the generation of an acoustic signal for incoming pickup group calls. The default is "Yes". If this is activated, Group pickup as ringer determines whether the current ring tone or an alert beep is used. If set to "Yes", a pickup group call will be signaled by a short ring tone; the currently selected ringtone is used. If set to "No", a pickup group call will be signaled by an alert tone.
Administration Feature Configuration • If Notify is selected, an incoming pickup call is signaled by the Pickup call? prompt on the display and by the flashing Pick up key. To accept the call, the user must confirm the alert by pressing the OK key or by pressing the flashing Pick up key. The user can then either lift the handset or press the Speaker key or the Headset key to accept the call. • If FPK only (default setting) is selected, an incoming call is signaled only by the flashing Pick up key.
Administration Feature Configuration |--- Configuration |--- Audio |--- Pickup tone |--- Pickup as ringer |--- Pickup visual |--- BLF alerting |--- MLPP ringer |--- Callback ringer |--- Lower IL ringer Related Topics Related Topics • Group Pickup 3.7.5 Call Transfer Related Topics Related Topics • Feature Configuration • Transfer on Ring • Transfer on Hangup 3.7.5.
Administration Feature Configuration Administration via Local Phone (User menu) | --- User |--- Configuration |--- Outgoing calls |--- Transfer on ring Related Topics Related Topics • Call Transfer 3.7.5.2 Transfer on Hangup This feature applies to the following scenario: While A is talking to B, C calls A. A accepts the call, so B is on hold and the call between A and C is active. If Transfer on hangup is enabled, and A goes on-hook, B gets connected to C.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Transfer on hangup Related Topics Related Topics • Call Transfer A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 133
Administration Feature Configuration 3.7.6 Callback URIs The Callback option allows the user to request a callback on certain conditions. The callback request is sent to the SIP server. The Code for callback busy requests a callback if the line is busy, i. e. if there is a conversation on the remote phone. Code for callback no reply applies when the call is not answered, i. e. if nobody lifts the handset or accepts the call in another way.
Administration Feature Configuration 3.7.6.1 Call Completion Used with Asterisk only Administration via WBM System > Features > Call Completion Administration via Local Phone |--- Admin |--- System |--- Features |--- Call completion |--- Functional CCSS |--- Callback ringer |--- Allow after call (s) |--- Max. callbacks Related Topics Related Topics • Callback URIs 3.7.
Administration Feature Configuration Administration via WBM System > Features > Addressing Administration via Local Phone |--- Admin |--- System |--- Features |--- Addressing |--- MWI server URI Related Topics Related Topics • Feature Configuration 3.7.8 Indicate Messages The indication of old and new messages on the display can be configured. There are 4 categories of voicemail messages: new, new urgent, old, and old urgent.
Administration Feature Configuration • Alternative label: Label for old items. • Old urgent items: Determines whether old urgent items are indicated. Value range: "Show", "Hide" • Alternative label: Label for old urgent items.
Administration Feature Configuration 3.7.9 System-Based Conference The Conference URI provides the number/URI used for system based conferences, which can involve 3 to 16 members. This feature is not available with every system. INFO: It is recommended not to enter the full URI, but only the user part. For instance, enter "123", not "123@". A full address in this place might cause a conflict when OpenScape Voice uses multiple nodes.
Administration Feature Configuration The use of server based call forwarding and server based DND is enabled or disabled here. When phone based DND and phone based call forwarding are to be used, Server features must be deactivated. This is the default setting. For using server based Call Forwarding or server based DND, it must be activated. INFO: Server features is deactivated automatically if System > Registration > Server type (see SIP Registration) is set to "HiQ8000".
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Server features Related Topics Related Topics • Feature Configuration 140 A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation
Administration Feature Configuration 3.7.11 uaCSTA Interface User Agent CSTA (uaCSTA) is a limited subset of the CSTA protocol, which allows external CTI applications to interact with the phone. INFO: Access to the users “CTI calls” menu in User > Configuration > Incoming Calls can be allowed or disallowed (see Feature Access). If Allow uaCSTA is enabled, applications which support the uaCSTA standard will have access to the OpenScape Desk Phone. The default is "Yes".
Administration Feature Configuration Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Allow uaCSTA Related Topics Related Topics • Feature Configuration 3.7.12 Local Menu Timeout The timeout for the local User and Admin menu is configurable. When the time interval is over, the menu is closed and the administrator/user is logged out.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Not used timeout Related Topics Related Topics • Feature Configuration A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 143
Administration Feature Configuration 3.7.13 Call Recording Call recording is possible for OpenScape Desk Phones using an "ASC Voice Recorder". The implementation is similar to a local conference, with the recording device acting as the third conference member. To start recording, the phone calls the recording device and provides it with the mixed audio data. Unlike a true local conference, the call leg used for recording can not transport audio from the recording device to the phone.
Administration Feature Configuration Administration via WBM System > Features > Configuration Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- Call recording |--- Recorder number |--- Recording mode |--- Audible notification A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 145
Administration Free Programmable Keys Related Topics Related Topics • Feature Configuration 3.8 Free Programmable Keys OpenScape Desk Phones feature free programmable keys (FPKs) which can be associated with special phone functions. The program keys can be accessed and configured via the WBM or via the Local Phone, as described in 3.8.1 How to Configure Free Programmable Keys (FPKs). INFO: To assign a new function to a key, select a function from the drop down list.
Administration Free Programmable Keys • Repeat Dialing • Call Forwarding (Standard) • Call Forwarding by Call Type • Ringer Off • Hold • Alternate • Blind Call Transfer • Transfer Call • Deflect a Call • Shift Level • Phone-Based Conference • Accept Call via Headset (OpenScape Desk Phones) • Do Not Disturb • Group Pickup • Repertory Dial • Hunt Group: Send Busy Status Using Feature Toggle • Mobility / Mobile User Logon • Directed Pickup • Callback • Cancel Callbacks
Administration Free Programmable Keys 3.8.1 How to Configure Free Programmable Keys (FPKs) Prerequisites • Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. The different methods are described below. Configuring FPKs via WBM • In the WBM Administrator pages, navigate to System > Features > Program keys. To assign a new function to a key, select a function from the drop down list. To view or modify the parameters associated with the key, use the Edit button.
Administration Free Programmable Keys • At the phone, press and hold the key to be programmed for a few seconds ("long press") until the key´s LED lights up, then use the navigation keys to select a function and to view or modify the parameters associated with the key. Select Save&exit and press OK to save your changes. INFO: The "long press" feature is disabled by default. It can be enabled by activating the FPK program timer via System > Features > Configuration > (General >) FPK program timer - see 3.
Administration Free Programmable Keys Example: Administration via WBM System > Features > Configuration Example: Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- FPK prog.
Administration Free Programmable Keys 3.8.3 Clear (no feature assigned) The Clear (no feature assigned) function is used as the default placeholder for unallocated program keys. Use the Key label field to define or change the name (label) of the key. Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs).
Administration Free Programmable Keys 3.8.5 Repeat Dialing On key press, the call number that has been dialed lastly is dialed again. Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs).
Administration Free Programmable Keys • If On no reply is set, the call will be forwarded when the user has not answered within a specified time span. INFO: The time span can be configured via WBM User pages or via the local phone, but only in case of local call forwarding (Server feature disabled), otherwise No reply delay (seconds) is not offered. In the WBM User pages, this feature is configured via Configuration > Incoming calls > Forwarding > No reply delay (seconds).
Administration Free Programmable Keys 3.8.7 Call Forwarding by Call Type This feature enhances the Call Forwarding (Standard) operation (see Section 3.8.4, “Call Forwarding (Standard)”) by adding support for additional Call Forwarding settings explicitly for External and Internal calls, as well as the existing capability to forward any call, using functional menus that extend the existing Call Forwarding UI.
Administration Free Programmable Keys Administration via WBM (User menu) User > Configuration > Incoming calls > Forwarding Related Topics Related Topics • Free Programmable Keys 3.8.8 Ringer Off Turns off the ring tone. Incoming calls are indicated via LEDs and display only. Use the Key label field to define or change the name (label) of the key.
Administration Free Programmable Keys Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Ringer off Related Topics Related Topics • Free Programmable Keys 3.8.9 Hold The call currently selected or active is put on hold. A held call can be retrieved by pressing the key a second time.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Alternate Related Topics Related Topics • Free Programmable Keys 3.8.11 Blind Call Transfer A call is transferred without consultation, as soon as the phone goes on-hook or the target phone goes off-hook. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key.
Administration Free Programmable Keys Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Transfer Call Related Topics Related Topics • Free Programmable Keys 3.8.13 Deflect a Call On key press, an incoming call is deflected to the specified destination.
Administration Free Programmable Keys Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Shift Related Topics Related Topics • Free Programmable Keys 3.8.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Headset Related Topics Related Topics • Free Programmable Keys 3.8.17 Do Not Disturb If this feature is activated, incoming calls will not be indicated to the user. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key.
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Group pickup Related Topics Related Topics • Free Programmable Keys 3.8.19 Repertory Dial This feature is similar to the selected dialing function, but additionally, special calling functions are possible. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access).
Administration Free Programmable Keys Related Topics Related Topics • Free Programmable Keys 3.8.20 Hunt Group: Send Busy Status Using Feature Toggle This feature is relevant for hunt groups. If the user is a member of a hunt group and wants another member of the hunt group to pick up an incoming call, he can signal Busy status using the Feature toggle function. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access).
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Mobility Related Topics Related Topics • Free Programmable Keys 3.8.22 Directed Pickup This feature enables the user to pick up a call which is ringing at another phone. On pressing the key, a menu opens which requests the call number of the target phone. Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Callback Related Topics Related Topics • Free Programmable Keys 3.8.24 Cancel Callbacks With this function, the user can cancel all pending callback requests on the server.
Administration Free Programmable Keys 3.8.25 Pause Callbacks With this function, the user can pause the execution of all pending callback requests. INFO: This feature can be enabled or disabled under System > Features > Feature access (see Feature Access). Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys Related Topics Related Topics • Free Programmable Keys 3.8.27 Consultation When the phone is engaged in an active call, this function opens a dialing menu to make a consultation call. Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs).
Administration Free Programmable Keys Administration via WBM System > Features > Program keys > Call waiting Related Topics Related Topics • Free Programmable Keys 3.8.29 Call Recording Starts or stops call recording (for configuring call recording, see Call Recording). Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone.
Administration Free Programmable Keys Use the Key label field to define or change the name (label) of the key. Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > AICS Zip tone Related Topics Related Topics • Free Programmable Keys 3.8.31 Server Feature Invokes a feature on the SIP server.
Administration Free Programmable Keys Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM Related Topics Related Topics • Free Programmable Keys 3.8.33 Start Application (IP 55G only) With this key, the user can start a pre-defined XML application (see How to Configure Free Programmable Keys (FPKs)).
Administration Free Programmable Keys 3.8.34 Send URL Request via HTTP/HTTPS With this function, the phone can send a specific HTTP or HTTPS request to a server. The function is available at any time, irrespective of registration and call state. Possible uses are HTTP-controlled features on the system, or functions on a web server that can only be triggered by HTTP/HTTPS request, e. g. login/ logout for flexible working hours.
Administration Free Programmable Keys • If the Push support parameter is activated, the LED is controllable by a combination of an HTTP push request and an XML document. For further information, see the XML Applications Developer’s Guide. INFO: If you want to use the HTTP push solution, please ensure that the LED controller URI field is empty. Otherwise, the phone will only use the SIP mechanism for LED control, and ignore the push request.
Administration Free Programmable Keys Program keys can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Related Topics Related Topics • Free Programmable Keys 3.8.35 Built-in Forwarding As a programmable key function, this is relevant for OpenScape Desk Phones which have no fixed forwarding key.
Administration Free Programmable Keys Related Topics Related Topics • Free Programmable Keys 3.8.36 2nd Alert This function allows for monitoring and accepting a second incoming call. When a call is ringing while the user is dialing, the LED will light up. As soon as the user presses the key, information about the incoming call is presented, and the user can accept the call.
Administration Free Programmable Keys System > Features > Program keys > Corporate directory Related Topics Related Topics • Free Programmable Keys 3.8.38 Show phone screen (Desk Phone 35G) On pressing this key, the phone display switches to call view mode. Administration via WBM System > Features > Program keys > Show phone screen Related Topics Related Topics • Free Programmable Keys 3.8.39 Mute On pressing this key, the microphone is turned off.
Administration Preset Function Keys Administration via WBM System > Features > Program keys > Release Related Topics Related Topics • Free Programmable Keys 3.
Administration Multiline Appearance/Keyset The other fixed function keys, listed below, are factory-preset and cannot be reprogrammed with specific functions.
Administration Multiline Appearance/Keyset For each keyset, a Primary Line/Main DN is required. The primary line is the dialing number for that keyset. There are two types of line: • Private line: A line with restricted line status signaling towards OSV. • Shared line: A line that is shared between keysets.
Administration Multiline Appearance/Keyset The Address (Address of Record) parameter is the phone number resp. SIP name corresponding to the entry in the SIP registrar at which the line is to be registered. INFO: For the configuration of line keys, the use of the DLS (Deployment Service) is recommended. For operating the DLS, please refer to the DLS user’s guide. Alternatively, the web interface or the local menu can be used.
Administration Multiline Appearance/Keyset • Primary line: Determines whether the line is the primary line. Value range: "Yes", "No" Default: "No" • Ring on/off: Determines whether the line rings on an incoming call. Value range: "On", "Off" Default: "On" • Ring delay (seconds): Time interval in seconds after which the line starts ringing on an incoming call. Default: 0 • Selection order: Priority assigned to the line for the selection of an outgoing line.
Administration Multiline Appearance/Keyset Step by Step 1) Invoke the Program keys dialog and select Line in the drop down menu of the key you want to configure. Next, click the edit button. 2) In the Line dialog, set the specific parameters for the line key.
Administration Multiline Appearance/Keyset 3) (Only relevant if warm line / hot line is to be configured:) The destination for warm line or hot line is set in User menu > Configuration > Keyset > Lines: In the local phone menu, the menu path is the same. Administration via Local Phone The configuration of a line via Local phone is only possible when the line key has been created via Web interface or DLS before.
Administration Multiline Appearance/Keyset The Rollover ring setting will be used when, during an active call, an incoming call arrives on a different line. If "no ring" is selected, the incoming call will not initiate a ring. If "alert ring" is selected, a 3 seconds burst of the configured ring tone is activated on an incoming call; "alert beep" selects a beep instead of a ring tone. "Standard ring tone" selects the default ringer.
Administration Multiline Appearance/Keyset reconnect to the remote phone by pressing the line key that corresponds to that call, or 2) to initiate another call from the newly selected line. If "release" is selected, the previously established call is ended. If Show Focus is checked, the LED of a line key flutters when the line is in use. If it is not checked, the line key is lit steady when it is in use. The Reservation timer sets the period after which the reservation of a line is canceled.
Administration Multiline Appearance/Keyset Data required • 184 Rollover ring: Determines if a ring tone will signal an incoming call while a call is active. Value range: "Standard ring", "No ring", "Alert beep", "Alert ring" Default: "Alert beep" LED on registration: Determines if line LEDs will signal SIP registration. Value range: "Yes", "No" Default: "Yes" Originating line preference: Selects the line to be used for outgoing calls.
Administration Multiline Appearance/Keyset Administration via WBM System > Features > Keyset Operation System > Features > Configuration A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 185
Administration Multiline Appearance/Keyset Administration via Local Phone | --- Admin |--- System |--- Features |--- Keyset operation |--- Rollover ring |--- LED on registration |--- Orig(inating) line pref(erence) |--- Term(inating) line pref(erence) |--- Line action mode |--- Show focus |--- Reservation timer |--- Forwarding shown |--- Preselect mode |--- Preselect timer Administration via Local Phone |--- Admin |--- System |--- Features Configuration |--- General |--- Bridging enabled Related Topics
Administration Multiline Appearance/Keyset The information shown to the user depends on the ring/alert configuration for the line in question. If the line is configured to alert only, the preview will only show the state of the call, not the identity of the calling party. If the line is configured to ring, the identity of the calling party will be revealed. The preview mode can be configured as temporary or as permanent.
Administration Multiline Appearance/Keyset Action Preselect mode Single button Preview mode Bridging priority Result Pre- On selec- (Lock tion Prev.) Off Preview Bridg(Temp overing overPrev.) rides rides bridging preview Preview key is not pressed (LED off), only the Line key is pressed once or twice Press busy second. line key 1x - yes n.rel. n.rel. n.rel. n.rel. Line status is displayed (Preselect timer) Press busy second. line key 2x while line-view is displayed yes n.rel. n.rel. n.rel.
Administration Multiline Appearance/Keyset Press busy second. line key 1x n.rel. n.rel. yes - yes - Line status is displayed (Preview timer) Preview LED remains on Press busy n.rel. second. line key 2x while line-view is displayed n.rel. - yes yes - 1st press: line status 2nd press: bridge (conference) Preview LED -> off Press busy n.rel. second. line key 2x while line-view is displayed n.rel.
Administration Multiline Appearance/Keyset Free Programmable Keys (FPKs) can be configured via the WBM or on the local phone. For details regarding the different ways to configure program keys, please refer to How to Configure Free Programmable Keys (FPKs). Administration via WBM System > Features > Program keys > Immediate ring Related Topics Related Topics • Multiline Appearance/Keyset 3.11.6 Direct Station Select (DSS) INFO: This feature requires OpenScape Voice.
Administration Multiline Appearance/Keyset If the user picks up an incoming call for the DSS target by pressing the associated DSS key, the call is forwarded to the user’s primary line. Thereafter, the user’s phone rings, and the user can accept the call. INFO: To enable the immediate answering of a call via the DSS key, Allow auto-answer in the User menu must be activated. The complete path on the WBM is: User Pages > Configuration > Incoming calls > CTI calls > Allow auto-answer.
Administration Multiline Appearance/Keyset |--- DSS operation |--- Deflect to DSS |--- Refuse DSS pickup |--- Forwarding shown | --- Admin |--- System |--- Features |--- Configuration |--- General |--- DSS Pickup timer Related Topics Related Topics • Direct Station Select (DSS) 3.11.6.2 Settings for a DSS key The Key label parameter provides the DSS key with a label that is displayed on the graphic display on OpenScape Desk Phones. The label is also user configurable.
Administration Multiline Appearance/Keyset • Address: SIP Address of Record of the destination that is assigned to the DSS key. • Realm: SIP Realm of the DSS destination. • User ID: SIP user ID of the DSS destination. • Password: Password corresponding to the SIP user ID. • Outgoing calls: Determines whether forwarding and DND at the target phone will be overridden on a DSS call.
Administration Multiline Appearance/Keyset Thus for a line with DN=1234 the mapped distinctive ringer name is "Line-1234Reserved". (The name is case-sensitive, mind the uppercase L and R in name.)The name needs to be manually constructed and configured by Admin as a new ringer name and each such name should be manually checked as being unique in the table.
Administration Multiline Appearance/Keyset Administration via WBM Admin > Ringer setting > Distinctive Administration via Local Phone |--- Admin |--- Ringer setting |--- Distinctive |--- <1 .....
Administration Key Module User menu > Configuration > Keyset > Lines: Administration via Local Phone The configuration of a line via Local phone is only possible when the line key has been created via WBM or DLS before by administrator.
Administration Key Module Administration via WBM System > Features > Key module 1/2 Related Topics Related Topics • Administration A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 197
Administration Dialing 3.13 Dialing Related Topics Related Topics • Administration • Canonical Dialing Configuration • Canonical Dial Lookup • Phone location • Dial Plan 3.13.1 Canonical Dialing Configuration Call numbers taken from a directory application, LDAP for instance, are mostly expressed in canonical format.
Administration Dialing • Operator codes: List of extension numbers for a connection to the operator. The numbers entered here are not converted to canonical format. Maximum length: 50 (Optional) • Emergency number: List of emergency numbers to be used for the phone. If there are more than one numbers, they must be separated by commas. The numbers entered here are not converted to canonical format.
Administration Dialing • – Not required: The access code to allow a public network number to be dialed is not required. – For external numbers: Default value. All public network numbers will be prefixed with the access code that allows a number a call to be routed outside the enterprise network. However, international numbers that use the + prefix will not be given access code. International gateway code: – Use national code: Default value.
Administration Dialing |--- Local enterprise node |--- PSTN access code |--- International code |--- Operator code |--- Emergency number |--- Initial digits | --- Admin |--- Local Functions |--- Locality |--- Canonical dial |--- Internal numbers |--- External numbers |--- External access |--- Internat´l access Related Topics Related Topics • Dialing 3.13.2 Canonical Dial Lookup The parameters given here are important for establishing outgoing calls and for recognizing incoming calls.
Administration Dialing – Local area code (Canonical Dialing Configuration) – Local enterprise code (Canonical Dialing Configuration) Up to 5 patterns can be defined. The Local code 1 ... 5 parameters define up to 5 different local enterprise nodes, whilst International code 1... 5 define up to 5 international codes, that is, fully qualified E.164 call numbers for use in a PSTN. Data required • Local code 1 ... 5: Local enterprise code for the node/PBX the phone is connected to.
Administration Dialing Related Topics Related Topics • Dialing 3.13.3 Phone location This parameter specifies if phone location information are included in appropriate SIP messages or not included in any SIP messages but such information are allowed to be configured.
Administration Dialing A dial plan consists of rules defining patterns, timeouts and actions to be performed when a pattern is matched and/or a timeout has expired. The phone can store one dial plan, which can contain up to 48 different rules. It is very important that the phone’s dial plan does not interfere with the dial plan in the SIP server, PBX, or public network.
Administration Dialing System > Features > Configuration > Dial plan enabled Administration via Local Phone | --- User |--- Configuration |--- Outgoing calls |--- Immediate dialing |--- Admin |--- System |--- Features |--- Configuration |--- General |--- Dial plan A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 205
Administration Ringer Setting | --- Admin |--- General Information |--- Dial plan ID |--- Dial plan status Related Topics Related Topics • Dialing 3.14 Ringer Setting Related Topics Related Topics • Administration • Distinctive • Map to Specials • Special Ringers 3.14.1 Distinctive The SIP server may provide information indicating a specific type of call within an incoming call.
Administration Ringer Setting The Duration parameter determines how long the phone will ring on an incoming call. The range is 0-300 sec. With the Audible parameter, the ringer can be muted. In this case, an incoming call will be indicated only visually.
Administration Ringer Setting Administration via WBM Ringer Setting > Distinctive Administration via Local Phone |--- Admin |--- Ringer setting |--- Distinctive |--- <1 ....
Administration Ringer Setting 3.14.2 Map to Specials The "Mapping table" is not accessible by local menu, WBM, or DLS but is predefined with Ringer name defaults. Only the special ringers for the default types will be shown in the local menu and WBM. If a default Ringer name is not configured in the "Distinctive ringer table" then the mapped entry in the "Special ringer table" will be greyed and read-only.
Administration Ringer Setting The Special Ringers dialog allows the user to change the ring tones for the special call types listed below, provided that the call type is signaled to the phone. INFO: To make the special ringers available and configurable to the user, the administrator needs to map the call types to specific ringers via the Ringer setting mapping table in Admin > Ringer setting > Distinctive. Each call type can be mapped to a specific Ringer Sound, Pattern Melody and Pattern Sequence.
Administration Mobility The Ringer sound parameter determines whether a pattern, i. e. melody, or a specific sound file shall be used as ringer. Pattern Melody selects the melody pattern that will be used if Ringer sound is set to "Pattern". Pattern sequence determines the length for the melody pattern, and the interval between the repetitions of the pattern. There are 3 variants: • "1": 1 sec ON, 4 sec OFF • "2": 1 sec ON, 2 sec OFF • "3": 0.7 sec ON, 0.7 sec OFF, 0.
Administration Transferring Phone Software, Application and Media Files • Managed Profile: Display only field • Error count local: Display only field • Error count remote Administration via WBM Administration via Local Phone |--- Admin |--- Mobility |--- Unauthorized Logoff Trap |--- Logoff Trap Delay |--- Timer Medium Priority |--- Mobility Feature |--- Managed Profile |--- Error Count Local |--- Error Count Remote Related Topics Related Topics • Administration 3.
Administration Transferring Phone Software, Application and Media Files Related Topics Related Topics • Administration • FTP/HTTPS Server • Common FTP/HTTPS Settings • Phone Software • Music on Hold • Picture Clips • LDAP Template • Logo (Background Picture) • Screensaver • Ringer File • Dongle Key 3.16.1 FTP/HTTPS Server FTP Server Requirements There are no specific requirements regarding the FTP server for transferring files to the OpenScape Desk Phone.
Administration Transferring Phone Software, Application and Media Files Data required • Download method: Selects the protocol to be used. Value range: "FTP", "HTTPS" Default: "FTP" • Server address: IP address or hostname of the FTP server in use. • Server port: Port number of the FTP server in use. For HTTPS, port 443 is assumed, unless a different port is specified in the HTTPS base URL. Default: 21 • Account: Account at the server (if applicable). • Username: User name for accessing the server.
Administration Transferring Phone Software, Application and Media Files Related Topics Related Topics • Transferring Phone Software, Application and Media Files 3.16.3 Phone Software The firmware for the phone can be updated by downloading a new software file to the phone. If an incorrect software image is being attempted to be loaded onto the phone, the phone will reject the request and return to normal operation without reboot.
Administration Transferring Phone Software, Application and Media Files Data required (in every case) • Use defaults: Specifies whether the default FTP/HTTPS access settings shall be used. Value range: "Yes", "No". Default: "No". • Filename: Specifies the file name of the phone software. Data required (if not derived from Defaults) • Download method: Selects the protocol to be used. Value range: "FTP", "HTTPS" Default: "FTP" • Server address: IP address or hostname of the FTP/HTTPS server in use.
Administration Transferring Phone Software, Application and Media Files |--- Download method |--- Server |--- Port |--- Account |--- Username |--- Password |--- FTP path |--- HTTPS base URL |--- Filename Related Topics Related Topics • Phone Software 3.16.3.2 Download/Update Phone Software If applicable, phone software should be deployed using the DLS (OpenScape Deployment Service). Alternatively, the download can be triggered from the Web interface or from the Local phone menu.
Administration Transferring Phone Software, Application and Media Files › In the Admin menu, set the focus to Phone app. | --- Admin |--- File Transfer |--- Phone app • On Desk Phone IP 35G: Press the OK key. A context menu opens. In the context menu, select Download. The download will start immediately. • On Desk Phone IP 55G: Press the Soft Key labeled Download. The download will start immediately. Related Topics Related Topics • Phone Software 3.16.
Administration Transferring Phone Software, Application and Media Files 3.16.4.1 FTP/HTTPS Access Data If the default FTP/HTTPS access settings (see Common FTP/HTTPS Settings) are to be used, Use defaults must be set to "Yes", and only the Filename must be specified. Data required (in every case) • Use defaults: Specifies whether the default FTP/HTTPS access settings shall be used. Value range: "Yes", "No" Default: "No" • Filename: Specifies the file name of the phone software.
Administration Transferring Phone Software, Application and Media Files Administration via Local Phone | --- Admin |--- File Transfer |--- Hold Music |--- Details |--- Use default |--- Download method |--- Server |--- Port |--- Account |--- Username |--- Password |--- FTP path |--- HTTPS base URL |--- Filename Related Topics Related Topics • Music on Hold 3.16.4.2 Download Music on Hold If applicable, Music on Hold should be deployed using the DLS (OpenScape Deployment Service).
Administration Transferring Phone Software, Application and Media Files › In the File transfer > Hold music dialog, set After submit to "start download" and press the Submit button. › Start Download via Local Phone › In the administration menu, set the focus to Hold Music. |--- Admin |--- File Transfer |--- Hold Music • On Desk Phone IP 35G: Press the OK key. A context menu opens. In the context menu, select Download. The download will start immediately.
Administration Transferring Phone Software, Application and Media Files Picture Clips are small images used for displaying a picture of a person that is calling on a line. The supported file formats for picture clips are JPEG and PNG (recommended). Related Topics Related Topics • Transferring Phone Software, Application and Media Files • FTP/HTTPS Access Data • Download Picture Clip 3.16.5.
Administration Transferring Phone Software, Application and Media Files Administration via WBM File transfer > Picture clip Administration via Local Phone |--- Admin |--- File Transfer |--- Picture Clip |--- Use default |--- Download method |--- Server |--- Port |--- Account |--- Username |--- Password |--- FTP path |--- HTTPS base URL |--- Filename Related Topics Related Topics • Picture Clips 3.16.5.
Administration Transferring Phone Software, Application and Media Files Step by Step › Start Download via WBM › In the File transfer > Picture clip dialog, set After submit to "start download" and press the Submit button. › Start Download via Local Phone › In the Admin menu, set the focus to Picture clip. |--- Admin |--- File Transfer |--- Picture clip • On Desk Phone IP 35G: Press the OK key. A context menu opens. In the context menu, select Download. The download will start immediately.
Administration Transferring Phone Software, Application and Media Files 3.16.6 LDAP Template The LDAP template is an ASCII text file that uses an allocation list to assign directory server attributes to input and output fields on an LDAP client. The LDAP template must be modified correctly for successful communication between the directory server and the LDAP client. INFO: The OpenScape Desk Phone supports LDAPv3.
Administration Transferring Phone Software, Application and Media Files Administration via WBM File transfer > LDAP Administration via Local Phone |--- Admin |--- File Transfer |--- LDAP |--- Use default |--- Download method |--- Server |--- Port |--- Account |--- Username |--- Password |--- FTP path |--- HTTPS base URL |--- Filename Related Topics Related Topics • LDAP Template 226 A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation
Administration Transferring Phone Software, Application and Media Files 3.16.6.2 Download LDAP Template If applicable, LDAP templates should be deployed using the DLS (Deployment Service). Alternatively, the download can be triggered from the web interface or from the Local phone menu. INFO: The OpenScape Desk Phone supports LDAPv3. Step by Step › Start Download via WBM › In the File transfer > LDAP dialog, set After submit to "start download" and press the Submit button.
Administration Transferring Phone Software, Application and Media Files 3.16.7 Logo (Background Picture) OpenScape Desk Phone IP 55G displays a default logo on the idle screen which can be customized with an individual (customer or partner) logo. The logo file (jpg, png) can be downloaded by the administrator (e.g. DLS).Please see also: http:// wiki.siemens-enterprise.
Administration Transferring Phone Software, Application and Media Files • FTP path: Path of the directory containing the files. • HTTPS base URL: IP address or hostname of the HTTPS server in use; only applicable if Download method is switched to "HTTPS".
Administration Transferring Phone Software, Application and Media Files 3.16.7.2 Download Logo If applicable, logos should be deployed using the DLS (Deployment Service). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Step by Step › Start Download via WBM › In the File transfer > Logo dialog, set After submit to "start download" and press the Submit button. › Start Download via Local Phone › In the Admin menu, set the focus to Logo.
Administration Transferring Phone Software, Application and Media Files 3.16.8 Screensaver The screensaver is displayed when the phone is in idle mode. It performs a slide show consisting of images which can be uploaded using the web interface. INFO: Screensavers are available only on OpenScape Desk Phones IP 55G. INFO: The file size for a screensaver image is limited to 300 KB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone.
Administration Transferring Phone Software, Application and Media Files • Server port: Port number of the FTP/HTTPS server in use. Default: 21 • Account: Account at the server (if applicable). • Username: User name for accessing the server. • Password: Password corresponding to the user name. • FTP path: Path of the directory containing the files. • HTTPS base URL: IP address or hostname of the HTTPS server in use; only applicable if Download method is switched to "HTTPS".
Administration Transferring Phone Software, Application and Media Files Related Topics Related Topics • Screensaver 3.16.8.2 Download Screensaver If applicable, screensavers should be deployed using the DLS (Deployment Service). Alternatively, the download can be triggered from the web interface or from the Local phone menu. Step by Step › Start Download via WBM › In the File transfer > Screensaver dialog, set After submit to "start download" and press the Submit button.
Administration Transferring Phone Software, Application and Media Files 3.16.9 Ringer File Custom ring tones can be uploaded to the phone. INFO: The file size for a ringer file is limited to 1 MB. If the file is too large or the contents of the file are not valid, the file will not be stored in the phone. This limitation is only enforced on WEBM, if a ringer file is downloaded via OpenStage Manager, this restriction does not apply. The following file formats are supported: • WAV format.
Administration Transferring Phone Software, Application and Media Files Data required (in every case) • Use default: Specifies whether the default FTP/HTTPS access settings shall be used. Value range: "Yes", "No" Default: "No" • Filename: Specifies the file name of the phone software. Data required (if not derived from Defaults) • Download method: Selects the protocol to be used. Value range: "FTP", "HTTPS" Default: "FTP" • Server address: IP address or hostname of the FTP/HTTPS server in use.
Administration Transferring Phone Software, Application and Media Files |--- Download method |--- Server |--- Port |--- Account |--- Username |--- Password |--- FTP path |--- HTTPS base URL |--- Filename Related Topics Related Topics • Ringer File 3.16.9.2 Download Ringer File If applicable, ring tone files should be deployed using the DLS (OpenScape Deployment Service). Alternatively, the download can be triggered from the Web interface or from the Local phone menu.
Administration Transferring Phone Software, Application and Media Files | --- Admin |--- File Transfer |--- Ringer • On Desk Phone IP 35G: Press the OK key. A context menu opens. In the context menu, select Download. The download will start immediately. • On Desk Phone IP 55G: Press the Soft Key labeled Download. The download will start immediately. Related Topics Related Topics • Ringer File 3.16.
Administration Transferring Phone Software, Application and Media Files • Server address: IP address or hostname of the FTP/HTTPS server in use. • Server port: Port number of the FTP/HTTPS server in use. Default: 21 • Account: Account at the server (if applicable). • Username: User name for accessing the server. • Password: Password corresponding to the user name. • FTP path: Path of the directory containing the files.
Administration Transferring Phone Software, Application and Media Files Related Topics Related Topics • Dongle Key 3.16.10.2 Download Dongle Key File If applicable, dongle key files should be deployed using the DLS (OpenScape Deployment Service). Alternatively, the download can be triggered from the Web interface or from the Local phone menu. Step by Step › Start Download via WBM › In the File transfer > Dongle key dialog, set After submit to „start download“ and press the Submit button.
Administration Corporate Phonebook: Directory Settings 3.17 Corporate Phonebook: Directory Settings Related Topics Related Topics • Administration • LDAP 3.17.1 LDAP The Lightweight Directory Access Protocol enables access to a directory server via an LDAP client. Various personal information is stored there, e.g. the name, organisation and contact data of persons working in an organisation. When the LDAP client has found a person’s data, e. g.
Administration Speech • User name: User name used for authentication with the LDAP server in the LDAP bind request. • Password: Password used for authentication with the LDAP server. • Search trigger timeout: Timespan between entering the last character and search string submission to the LDAP server.
Administration Speech • RTP Base Port • Codec Preferences • Audio Settings 3.18.1 RTP Base Port The port used for RTP is negotiated during the establishment of a SIP connection. The RTP base port number defines the starting point from which the phone will count up when negotiating. The default value is 5010. The number of the port used for RTCP will be the RTP port number increased by 1.
Administration Speech The OpenScape Desk Phone provides the codecs G.711, G.722, and G.729. When a SIP connection is established between two endpoints, the phones negotiate the codec to be used. The result of the negotiation is based on the general availability and ranking assigned to each codec. The administrator can allow or disallow a codec as well as assign a ranking number to it. The Packet size, i. e.
Administration Speech Administration via Local Phone | --- Admin |--- Speech |--- Codec Preferences |--- Silence suppression |--- Packet size |--- G.711 |--- G.729 |--- G.722 |--- Allow "HD" icon Related Topics Related Topics • Speech 3.18.3 Audio Settings The usage of microphone and speaker for speakerphone mode can be controlled by the administrator. Both microphone and loudspeaker can be switched on or off separately. By default, both microphone and loudspeaker are switched on.
Administration Applications Related Topics Related Topics • Speech 3.19 Applications Related Topics Related Topics • Administration • XML Applications/Xpressions 3.19.1 XML Applications/Xpressions Related Topics Related Topics • Applications • Setup/Configuration • HTTP Proxy • Modify an Existing Application • Remove an Existing Application • Application Start by Programmable Key 3.19.1.1 Setup/Configuration The XML interface enables server-based applications with a set of GUI elements.
Administration Applications please refer to the relevant Xpressions documentation. When configured on the phone, a press on the Messages mode key will invoke this application. Xpressions is configured via Applications > XML applications > Xpressions. • A messages application is configured like a regular application. It is started and stopped via the Messages mode key, thus enabling the deployment of an alternative voicemail server.
Administration Applications activated, the application will be ready without delay as soon as the user presses the -corresponding start key resp. navigates to the application in the application menu. Use proxy enables an HTTP/HTTPS proxy for communication with the server, if desired. If disabled, a direct connection is used. XML trace enabled determines whether debugging information is sent to a special debugging program on the remote server.
Administration Applications – • Its length cannot exceed 20 characters. Application name: Used internally to identify the XML application running on the phone. Value specifications: – It must be unique on the phone. – It cannot contain non-alphanumeric characters, spaces for instance. – The first character must be a letter. – It must not be empty. – Its length must not exceed 20 characters. • Protocol: Communication protocol for the data exchange with the server.
Administration Applications Applications > XML Applications > Add help application Applications > XML Applications > Modify/Delete application A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 249
Administration Applications Administration via Local Phone | --- Admin |--- Applications |--- XML |--- Add application |--- Display name |--- Application name |--- Server address |--- Server port |--- Protocol |--- Program name |--- Auto start |--- Use proxy |--- XML trace enabled |--- All tabs start |--- Debug program name |--- Number of tabs |--- Tab 1 display name |--- Tab 1 application name |--- Tab 2 display name |--- Tab 2 application name |--- Tab 3 display name |--- Tab 3 application name |--- Res
Administration Applications Use proxy enables or disables the use of the proxy. If disabled, the phone connects directly to the server. By default, the use of a proxy is disabled.
Administration Applications Network > Port configuration Administration via Local Phone |--- Admin |--- Network |--- General IP configuration |--- HTTP proxy |--- Admin |--- Network |--- Port configuration |--- HTTP proxy Related Topics Related Topics • XML Applications/Xpressions 3.19.1.3 Modify an Existing Application An existing application can be modified by changing its parameters. Please make sure to select the desired application before changing the parameters.
Administration Applications Administration via WBM Applications > XML applications > Modify/Delete application Administration via Local Phone |--- Admin |--- Applications |--- XML |--- |--- Display name |--- Application name |--- Server address |--- Server port |--- Protocol |--- Program name |--- XML trace enabled |--- Debug program name Related Topics Related Topics • XML Applications/Xpressions 3.19.1.
Administration Applications Administration via WBM Applications > XML applications > Modify application Administration via Local Phone Select the application to be deleted, and, in the context menu, select Remove & exit. |--- Admin |--- Applications |--- XML |--- Related Topics Related Topics • XML Applications/Xpressions 3.19.1.
Administration Password Related Topics Related Topics • XML Applications/Xpressions 3.20 Password The passwords for user and administrator can be set here. They have to be confirmed after entering. The default factory setting for the administrator password is "123456"; it should be changed after the first login (see Change Admin and User password). The factory setting for the user password is "not set", i. e. no password. Usable characters are 0-9 A-Z a-z .
Administration Troubleshooting: Lost Password Related Topics Related Topics • Administration 3.21 Troubleshooting: Lost Password If the administration and/or user password is lost, and there is no DLS available, new passwords must be provided. For this purpose, a factory reset is necessary. Take the following steps to initiate a factory reset: 1. Press the number keys 2-8-9 simultaneously. The Factory Reset menu opens.
Administration SSH – Secure Shell Access Administration via WBM Maintenance > Factory reset Administration via Local Phone | --- Admin |--- Maintenance |--- Factory reset Related Topics Related Topics • Administration 3.24 SSH – Secure Shell Access The phone’s operating system can be accessed via SSH for special troubleshooting tasks. Administration via DLS is also supported. Hereby, the administrator is enabled to use the built-in Linux commands.
Administration Display License Information Administration via WBM Maintenance > Secure Shell Related Topics Related Topics • Administration 3.25 Display License Information The license information for the OpenScape Desk Phone software currently loaded can be viewed via the local menu. INFO: The license information can also be viewed by users who logged on using the User login if logging on as Admin is not permitted.
Administration Diagnostics • Diagnostic Call • LAN Monitoring • LLDP-MED • IP Tests • Process and Memory Information • Fault Trace Configuration • Easy Trace Profiles • QoS Reports • Core dump • Remote Tracing – Syslog • HPT Interface (For Service Staff) 3.26.1 Display General Phone Information General information about the status of the phone can be displayed if desired. Displayed Data • MAC address: Shows the phone’s MAC address.
Administration Diagnostics Related Topics Related Topics • Diagnostics 3.26.2 View Diagnostic Information In addition to the general phone information (see Display General Phone Information), extended data can be viewed. INFO: The Diagnostic Information can also be viewed by the administrator on the local phone by selecting Diagnostic information > View.
Administration Diagnostics Diagnostics > Diagnostic information > View Related Topics Related Topics • Diagnostics 3.26.3 User Access to Diagnostic Information If this option is enabled, extended phone data is also displayed to the user. To view the data, the user must click on the "Diagnostic information" link in the user menu. INFO: The Diagnostic Information can also be viewed by the user on the local phone by selecting User > Diagnostic information.
Administration Diagnostics Administration via WBM Diagnostics > Diagnostic information > User access Related Topics Related Topics • Diagnostics 3.26.4 Diagnostic Call The feature "Rapid Status Diagnostic Call" will provide the possibility to place a diagnostic call, for example by the user, which starts call related tracing on the phone and on involved OpenScape Voice and collect these traces at OpenScape Voice Trace Manager (OSVTM).
Administration Diagnostics If related calls (diagnostic or not) are established following the start of the diagnostic call, then it turns to be a diagnostic scenario. Related calls become diagnostic (if they are not already) and traces are collected until the last diagnostic call ends plus a predefined timer. This timer guarantees capturing related information regarding to a problematic scenario. The diagnostic call can only be determined during the call so initial traces might get lost.
Administration Diagnostics |--- IPv4 address |--- IPv6 Global Address |--- IPv6 Linklocal Address |--- LAN RX |--- LAN TX |--- PC RX |--- PC TX |--- LAN autonegotiated |--- LAN information |--- PC autonegotiated |--- PC information Related Topics Related Topics • Diagnostics 3.26.6 LLDP-MED When the phone is connected to a switch with LLDP-MED capabilities, it can receive a VLAN ID and QoS parameters and advertise its own network-related properties.
Administration Diagnostics • System capabilities: The devices advertise their potential and currently enabled functions, e. g. "Bridge", "Telephone". • TTL: Time To Live. This parameter determines how long the TLVs are valid. When expired, the device will send a new set of TLVs. View Data From WBM Diagnostics > LLDEP-MED TLVs View Data From Local Menu If both sent and received values are concordant, OK is appended to the parameter. If not, an error message is displayed.
Administration Diagnostics |--- Extended Power |--- Network policy (voice) |--- LLDEP-MED cap’s |--- MAC_Phy config |--- System cap’s |--- TTL Related Topics Related Topics • Diagnostics 3.26.7 IP Tests For network diagnostics, the OpenScape Desk Phone can ping any host or network device to determine whether it is reachable. Additionally, the IP route to a host or network device can be traced using the traceroute tool contained in the phone software.
Administration Diagnostics 3.26.8 Process and Memory Information The processes currently running on the phone’s operating system as well as their CPU and memory usage can be monitored here. 100 processes are monitored on the web page. For further information, please refer to the manual of the "top" command for Unix/Linux systems, or to related documentation. The amount of free memory is checked on a regular basis in order to prevent problems caused by low memory.
Administration Diagnostics Administration via WBM Diagnostics > Miscellaneous > Memory information Related Topics Related Topics • Diagnostics 3.26.9 Fault Trace Configuration Error tracing and logging can be configured separately for all components, i. e. the services and applications running on the OpenScape Desk Phone. The resulting files can be viewed in the WBM web pages over the Download links. The File size (bytes) parameter sets the maximum file size.
Administration Diagnostics file has reached its maximum size, the data is saved, and a new file is created (for more information, see File size (bytes) above). If the value is 0, the trace data will be written without time limit. If Automatic clear before start is checked, the existing trace file will be deleted on pressing the Submit button, and a new, empty trace file will be generated. By default, it is unchecked.
Administration Diagnostics • Download dial plan file If a dial plan has been uploaded to the phone, it is displayed here, along with its status (enabled/disabled) and error status. For details, please refer to Dial Plan and Example Dial Plan. • Download security log file Log data from the Security Log Service. By pressing Submit, the trace settings are submitted to the phone. With Reset, the recent changes can be canceled. The following trace levels can be selected: • OFF: Default value.
Administration Diagnostics • CSTA service Any CSTA messages are handled by this service. CSTA messages are used within the phone by all services as a common call progression and control protocol. • Data Access service Allows other services to access the data held within the phone database. • Desktop Responsible for the shared parts of the phone display. Primarily these are the status bar at the top of the screen and the FPK labels.
Administration Diagnostics • Performance Marks Aid for measuring the performance of the phone. For events triggered by the user, a performance mark is written to the trace file, together with a timestamp in the format hh:mm:ss yyyy.milliseconds, and information about the event. The time span between two performance marks is an indicator for the performance of the phone. INFO: The trace level must be set to "TRACE" or "DEBUG". • Password management service Verifies passwords used in the phone.
Administration Diagnostics • Voice engine Provides a switching mechanism for voice streams within the phone. This component is also involved in QDC, Music on hold and voice instrumentation. • Voice mail Handles the voice mail functionality. • Web server service Provides access to the phone via web browser. • 802.1x service Provides authentication to devices attached to a LAN port, establishing a point-to-point connection or preventing access from that port if authentication fails.
Administration Diagnostics Related Topics Related Topics • Diagnostics 3.26.10 Easy Trace Profiles In order to simplify tracing for a specific problem, the tracing levels can be adjusted using predefined settings. The Easy Trace Profiles provide settings for a specific area, e. g. call connection. On pressing Submit, those pre-defined settings are sent to the phone.
Administration Diagnostics • Web Based Management • Clear All Profiles (No Tracing for All Services) 3.26.10.1 Call Connection Diagnostics > Easy Trace Profiles > Call connection INFO: This Easy Trace profile contains the tracing of SIP messages. Please note that after changing the level for the tracing of SIP messages, the phone must be rebooted.
Administration Diagnostics 3.26.10.2 Call Log Diagnostics > Easy Trace Profiles > Call log problems Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.4 Call Recording Diagnostics > Easy Trace Profiles > Call recording Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.6 DLS Data Errors Diagnostics > Easy Trace Profiles > DLS data errors Related Topics Related Topics • Easy Trace Profiles 3.26.10.7 802.1x Diagnostics > Easy Trace Profiles > 802.
Administration Diagnostics 3.26.10.8 Help Application Diagnostics > Easy Trace Profiles > Help application problems INFO: This trace profile is currently not supported. Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.10 LAN Connectivity Diagnostics > Easy Trace Profiles > LAN connectivity problems Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.12 Messaging Diagnostics > Easy Trace Profiles > Messaging application problems Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.14 Phone administration Diagnostics > Easy Trace Profiles > Phone administration problems Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.16 Sidecar Diagnostics > Easy Trace Profiles > Sidecar problems Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.18 SIP Standard Single Line Diagnostics > Easy Trace Profiles > SIP Standard Singleline Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.20 Tone Diagnostics > Easy Trace Profiles > Tone problems Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.22 Voice Dialling Diagnostics > Easy Trace Profiles > Voice recognition problems Related Topics Related Topics • Easy Trace Profiles 3.26.10.
Administration Diagnostics 3.26.10.
Administration Diagnostics 3.26.11 QoS Reports Related Topics Related Topics • Diagnostics • Conditions and Thresholds for Report Generation • View Report 3.26.11.1 Conditions and Thresholds for Report Generation INFO: For details about the functionality, please refer to the Release Notes. The generation of QoS (Quality of Service) reports which are sent to a QCU server (see SNMP) is configured here. Data required • 288 Report mode: Sets the conditions for generating a QoS report.
Administration Diagnostics • Average round trip delay (milliseconds): When the average round trip time exceeds this value, a report is generated. Default: 100 Non-compressing codecs / Compressing codecs: • Lost packets (per 1000 packets): When the number of lost packets exceeds this maximum value during the observation interval, a report is created.
Administration Diagnostics Administration via Local Phone | --- Admin |--- Network |--- QoS |--- Reports |--- Generation | |--- Mode | |--- Report interval | |--- Observe interval | |--- Minimum session length |--- Send now |--- Thresholds |--- Maximum jitter |--- Round-trip delay |--- Non-compressing: |--- ...Lost packets (K) |--- ...Lost consecutive |--- ...Good consecutive |--- Compressing: |--- ...Lost packets (K) |--- ...Lost consecutive |--- ...
Administration Diagnostics A QoS report contains the following data: • Start of report period - seconds: NTP time in seconds for the start of the report period. • Start of report period - fraction of seconds: Additional split seconds to be added to the seconds for an exact start time. • End of report period - seconds: NTP time in seconds for the end of the report period. • End of report period - fraction of seconds: Additional split seconds to be added to the seconds for an exact end time.
Administration Diagnostics • Round trip delay threshold exceeded: Set to "true" if the average round trip delay -threshold value was exceeded in the report interval. • Count of lost packets: Number of packets lost in the course of speech decoding. • Count of discarded packets: Number of the packets discarded without transferring the contents. • Periods of lost packets: Number of observation intervals in which the threshold for lost packets was exceeded.
Administration Diagnostics – 2: called number, network call – 3: E.164 number of the local phone • Subscriber number: Subscriber number of the local phone. • Call ID: SIP call id. • MAC address: MAC address of the local phone. Data viewing via WBM Diagnostics > QoS reports > View Session Data Related Topics Related Topics • QoS Reports 3.26.12 Core dump If Enable core dump is checked, a core dump will be initiated in case of a severe error. The core dump will be saved to a file.
Administration Diagnostics If Delete core dump is activated, the current core dump file is deleted on Submit. By default, this is not activated. If one or more core dump file exist, hyperlinks for downloading will be created automatically. Administration via WBM Diagnostics > Miscellaneous > Core dump Related Topics Related Topics • Diagnostics 3.26.13 Remote Tracing – Syslog All trace messages created by the components of the phone software can be sent to a remote server using the syslog protocol.
Administration Diagnostics Administration via WBM Maintenance > Remote Trace Related Topics Related Topics • Diagnostics 3.26.14 HPT Interface (For Service Staff) For special diagnosis and maintenance tasks, the service staff may employ the HPT tool, which is able to control and observe an OpenScape Desk Phone remotely. For security reasons, this tool can only be used when a dongle key file is uploaded to the phone (see Dongle Key). This key is accessible to the service staff only.
Administration MWI LED Related Topics Related Topics • Diagnostics 3.27 MWI LED This configurable item allows the administrator to control how new Voice Mails are indicated to the user - via the Messages key LED only, or via the Alert Bar LED only, or via both LEDs. The selection field offers the choice between: • "Key only" (default) • "Key & AlertBar" • "AlertBar only" Default setting is "AlertBar only". After a factory reset, the system will be reset to this value.
Administration MWI LED Administration via WBM System > Features > Configuration > MWI LED Administration via Local Phone |--- Admin |--- System |--- Features |--- Configuration |--- General |--- MWI LED Related Topics Related Topics • Administration A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 297
Administration Missed Call LED 3.28 Missed Call LED This configurable item allows the administrator to control how new Missed Calls are indicated to the user - via the Messages key LED only, via the Alert Bar LED only, via both LEDs, or No LED.
Administration Impact Level Notification Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- General |--- Missed call LED Related Topics Related Topics • Administration 3.29 Impact Level Notification Communications for the Public Sector Network (PSN) is seen as originating from, or terminating to, zones with differing 'impact' levels (the impact level indicates how the phone user should handle the call conversation).
Administration Impact Level Notification mation to signal (via a new SIP header) the phone when the call is to be treated as from a lower impact level. It may do this during the start of a call or anytime during a call. Data required • Impact level ringer: Identifies one of the named distinctive ringers to be used in place of the normal ringer for calls from a lower impact level.
Administration Impact Level Notification Administration via Local Phone | --- Admin |--- System |--- Features |--- Configuration |--- Audio |--- Lower IL ringer Related Topics Related Topics • Administration A31003-D3000-M100-02-76A9, 11-2013 OpenScape Desk Phone IP V3R3, Phone Administration, Administrator Documentation 301
Technical Reference Default Port List 4 Technical Reference Related Topics Related Topics • Default Port List • Troubleshooting: Error Codes 4.1 Default Port List The following table contains all default ports, resp. port ranges, and protocols used by the services running on OpenScape SIP phones.
Technical Reference Troubleshooting: Error Codes Service Server Default Port Client Default Port Protocol Stack Sender part of SNMP agent --- 1024 - 65535 SNMP / UDP Receiver part of SNMP agent; -receives Set/Get commands 161 --- SNMP / UDP SNTP client; queries time informa- --tion in unicast operation 123 SNTP / UDP SNTP client; receives time -information in broadcast operation --- SNTP / UDP Web server for unencrypted WBM 8085 access (up to firmware version V1.
Technical Reference Troubleshooting: Error Codes Problem Description Error code Network Problem No network connection LI1 Not Initialised Waiting for data I1 Unable to use LAN 802.
Examples and HowTos Canonical Dialing 5 Examples and HowTos Related Topics Related Topics • Canonical Dialing • How to Create Logo Files for OpenScape Desk Phones • How to Set Up the Corporate Phonebook (LDAP) • An LLDP-Med Example • Example Dial Plan 5.1 Canonical Dialing Related Topics Related Topics • Examples and HowTos • Canonical Dialing Settings • Canonical Dial Lookup 5.1.
Examples and HowTos Canonical Dialing Parameter Example value Explanation Operator codes 0,7800 Set of numbers to access the local operators. (No blank after comma, or else the subsequent entry is ignored.) Emergency numbers 999,555 Set of numbers to access emergency services. (No blank after comma, or else the subsequent entry is ignored.) Initial extension digits 2,3,4,5,6,8 1st digits of numbers that are used for extension numbers on the local node.
Examples and HowTos Canonical Dialing 5.1.2.1 Conversion examples In the following examples, numbers entered into the local phonebook by the user are converted according to the settings given above.
Examples and HowTos How to Create Logo Files for OpenScape Desk Phones International gateway code Use national code Number stored in the phone book +4411511234567 Dial string sent when dialing from the phone book External numbers = Local public form 234567 External numbers = National public form 011511234567 External numbers = International form 004411511234567 Related Topics Related Topics • Canonical Dial Lookup 5.
Examples and HowTos How to Create Logo Files for OpenScape Desk Phones Phone Type Skin Color Code OpenScape 55G Silver Blue (example) #E7E7E7 OpenScape 55G Anthracite Orange #4242421 1 The background color on WP4 skin is a gradient; the color listed here is an average value.
Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 5) Background Transparency Delete the background colour so that only the exact former background colour is 100% transparent. Adobe Photoshop: Make sure that the background color is selected by clicking on the Background Color icon. In the Tool palette, click on the Eraser symbol with the right Mouse button and select the Magic Eraser Tool. After this, got to the Menu bar and set the Tolerance field to "0".
Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 2. Query access to the LDAP server must be provided. Unless anonymous access is used, a user name and passwort must be provided. It might be feasible to use a single login/pass-word for all OpenScape Desk Phones. 3. To enable dialing internal numbers from the corporate phonebook, an LDAP entry must be provided that contains the proper number format required by OpenStage SIP V3R2 for OpenScape Voice.
Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) der’ and ’team lea der’. The additional attribute ATTRIB12 could be mapped to any attribute of the LDAP server. Therefore the name of any LDAP attribute can be assigned to ATTRIB12 in LDAP template. The ATTRIB12 is optional, the existing templates remain unchanged, when no wildcard search is desired. Search via FIND-mask is not affected by ATTRIB12. See example LDAP Template for wildcard search example.
Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) ATTRIB09="" ATTRIB10="title" ATTRIB11="mail" EOF Microsoft Active Directory Specific Example OpenStage Field LDAP Template Attribute LDAP Attribute Example Value Last name ATTRIB01 sn Doe First name ATTRIB02 givenName John Business 1 ATTRIB03 ipPhone 9991234 Business 2 ATTRIB04 otherTelephone 9992345 Mobile ATTRIB05 mobile 017711223344 Private ATTRIB06 homePhone 441274333444 Company ATTRIB07 company Example Inc.
Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) OpenStage LDAP TEMPLATE (v.1)SEARCHBASE="dc=example,dc=com"ATTRIB01="sn"ATTRIB02="givenNa me"ATTRIB03="ipPhone"ATTRIB04="otherTelephone"ATTRIB05="mobile"AT TRIB06="homePhone"ATTRIB07="company"ATTRIB08="department"ATTRIB09 ="l"ATTRIB10="title"ATTRIB11="mail"ATTRIB12="sn"EOF Related Topics Related Topics • How to Set Up the Corporate Phonebook (LDAP) 5.3.
Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) Step by Step 1) Navigate to Local Functions > Directory Settings.
Examples and HowTos How to Set Up the Corporate Phonebook (LDAP) 4) Enter the text to be searched. For information on using the onscreen keypad, see Access via Local Phone, step 5. 5) Navigate to the Find option and press i. If the query was successful, at least one entry will be listed in the following manner: 6) Navigate to the desired entry and press > to open the context menu. You can select one of the following options: 316 – Dial the Business 1 number. – Dial the Mobile number.
Examples and HowTos An LLDP-Med Example – Clear the list of search results. Related Topics Related Topics • How to Set Up the Corporate Phonebook (LDAP) 5.4 An LLDP-Med Example The following example illustrates the mode of operation of LLDP-MED. In order to evoke a reaction from LLDP-MED, the LAN switch has been set to auto-negotiation, whereas the phone’s LAN port (see LAN Port Settings) is set to 100Mbit/s, hence a fixed value. This configuration error is detected and displayed by LLDPMED.
Examples and HowTos An LLDP-Med Example MAC_Phy config - Error 4) Select the MAC_Phy config submenu by pressing OK and navigate to the parameters displayed by using the navigation keys.
Examples and HowTos Example Dial Plan 5.5 Example Dial Plan Related Topics Related Topics • Examples and HowTos • Introduction • Dial Plan Syntax • How To Set Up And Deploy A Dial Plan 5.5.1 Introduction A dial plan is a set of rules that determine the phone’s behavior on digit entry by the user. Up to 48 rules are possible. With OpenScape Desk Phones, a dial plan rule is constructed from 9 parameters. In the following, the setup of a dial plan is explained.
Examples and HowTos Example Dial Plan – "C" (Check for other actions): If the digit sequence entered by the user matches Digit string, Maximum length, and Minimum length, the timer starts. On timer expiry, the digit string will be sent to the server. If further digits are received before timer expiry, further entries will be checked. If the timer is set to 0, the dial string will be sent immediately. This option is used when there are more than one rules which start with the same digits.
Examples and HowTos Example Dial Plan Step by Step 1) Log on to the DLS with an account that has suitable rights for deploying a dial plan. For details, please refer to the Deployment Service Administration Manual. 2) Navigate to IP Devices > IP Phone Configuration > Features > "Dialplan" tab. 3) Check dial plan, if not checked already. 4) Enter a suitable dial plan ID. 5) Click on to create the first dial plan rule.
Examples and HowTos Example Dial Plan Parameter Value Description/Remarks Digit string 0 This rule matches numbers beginning with 0. In the USA, this number calls the operator. Action C When Minimum length, Maximum length, and the length of the digit string entered by the user match, the Timer is started. When it expires, the digits are sent to the server. When another digit is entered before expiry, the next dial plan entry will come into operation.
Examples and HowTos Example Dial Plan 11) The example dial plan is completed; it should look like this: 12) You can check the dial plan using the phone’s web interface; navigate to Diagnostics > Fault trace configuration > Download dial plan file.
Glossary Example Dial Plan 6 Glossary A Address of Record (AoR) A SIP URI that represents the "public address" of a SIP user resp. a phone or line. The format is similar to an E-mail address: "username@hostname". ADPCM Adaptive Differential Pulse Code Modulation. A compressed encoding method for audio signals which are to be transmitted by a low bandwidth. As opposed to regular PCM, a sample is coded as the difference between its predicted value and its real value.
Glossary Example Dial Plan DNS Domain Name System. Performs the translation of network domain names and computer hostnames to IP addresses. DTMF Dual Tone Multi Frequency. A means of signaling between a phone and e. g. a voicemail facility. The signals can be transmitted either in-band, i. e. within the speech band, or out-band, i. e. in a separate signaling channel. E EAP Extensible Authentication Protocol. An authentication framework that is frequently used in WLAN networks. It is defined in RFC 3748.
Glossary Example Dial Plan I IP Internet Protocol. A data-oriented network layer protocol used for transferring data across a packet-switched internetwork. Within this network layer, reliability is not guaranteed. IP address The unique address of a terminal device in the network. It consists of four number blocks of 0 to 255 each, separated by a point. J Jitter Latency fluctuations in the data transmission resulting in distorted sound. L LAN Local Area Network.
Glossary Example Dial Plan MAC Address Media Access Control address. Unique 48-bit identifier attached to network adapters. MDI-X Media Dependent Interface crossover (X). The send and receive pins are inverted. This MDI allows the connection of two endpoints without using a crossover cable. When Auto MDI-X is available, the MDI can switch between regular MDI and MDI-X automatically, depending on the connected device. MIB Management Information Base.
Glossary Example Dial Plan QoS Quality of Service. The term refers to control mechanisms that can provide different priority to different users or data flows, or guarantee a certain level of performance to a data flow in accordance with requests from the application program. The OpenScape Desk Phone allows for the setting of QoS parameters on layer 2 and layer 3 (DiffServ). QDC QoS Data Collection.
Glossary Example Dial Plan SNTP Simple Network Time Protocol. Used to synchronize the time of a terminal device with a timeserver. Subnet Mask To discern the network part from the host part of an IP address, a device performs an AND operation on the IP address and the network mask. The network classes A, B, and C each have a subnet mask that demasks the relevant bits: 255.0.0.0 for Class A, 255.255.0.0 for Class B and 255.255.255.0 for Class C.
Glossary Example Dial Plan VLAN Virtual Local Area Network. A method of creating several independent logical networks within a physical network. For example, an existing network can be separated into a data and a voice VLAN. VoIP Voice over IP. A term for the protocols and technologies enabling the routing of voice conversations over the internet or through any other IP-based network W WAP Wireless Application Protocol.
Index Symbols (Message Waiting Indicator) 327 Numerics 2nd Alert 173 802.
Index Download 217 DSS key settings 192 DST Zone (Daylight Saving Time Zone) 100 DTMF playback 244 E Easy Trace Profiles 274, 275, 276, 277, 278, 279, 280, 281, 282, 283, 284, 285, 286, 287 Call Recording 277 Emergency Number 95, 199 Energy Saving 96 Error Codes 303 External Access Code 199 External Numbers 199 F Factory Reset 256 Factory reset 84 Factory reset claw 84 Fault Trace Configuration 268 Feature Access 119 Features 138 file transfer 92 Fixed Function Keys 175 Forward indication 183 Forwarding
Index Missed Call LED 298 Mobile User 162 Mobility 211, 281 Modify 252 Monitoring 263 Multiline / Keyset 176 Multiline Appearance/Keyset 176 Music on Hold (Download) 218 Mute 174 MWI 135, 327 MWI LED 296 N National Prefix (Trunk Prefix) 198 Navigation block 16 Navigation keys 14, 16, 50 Network port configuration 53 No Tracing for All Services 287 NonCall trans 115 Non-INVITE 115 Number 24, 93 O OCSP 91 OCSR failure 86 Off 155 Official website, Siemens Enterprise Communications 12 OpenScape Voice (Regist
Index Selected 151 Selected Dialing 151 Send Request 170 Server 91 Server Address 27 Server Addresses 102 Server Based 138 Server based applications 282 Server Based Features 138 Server Ports 104 Servers 73 Session Timer 110 Shared type 178 Shift Level 158 Shipment 19 Show Focus 183 Sidecar 283 Siemens Enterprise Communications, official website 12 Siemens Enterprise Wiki 12 Silence suppression 242 SIP 27, 102, 104, 105, 108, 110 SIP server 92 SIP Standard Multiline 283 SIP Standard Singleline 284 SNMP 77,
