User's Manual

AC-2000 User Guide 24
UNIONCOMMUNITY Co., Ltd. / 12F, Daemyung Valeon, 127, Beobwon-ro,
Songpa-gu, Seoul, 05836, Republic of Korea
Tel : [phone] , Fax : [phone], E-Mail :[e-mail]
http://www.unioncomm.co.kr
5. Problem solution
5.1. When Fingerprint Authentication has failed or pended
▶ If the terminal operates 1: N (server) authentication in network mode and the server
is used for business or personal use, the recognition rate and authentication time may
take a long time due to the server load. Please build a private server.
▶ Check your fingers or sensor for scratches or foreign objects, and wipe them off any
foreign objects. If the scar is large, re-register another fingerprint through the
administrator.
▶ If the fingerprint status is not good, please lower the personal security level in
the user information and try 1: 1 authentication.
5.2. When fingerprint input fails
If the fingerprint is very dry or wet, it may not be input properly.
If it is damp, wipe it with a dry towel. If it is dry, please blow your fingers or put oil on it
and try again.
5.3. When the network connection fails
▶ Check whether the terminal is registered in the terminal management item in the
information management menu of the UNIS program.
▶ In the case of unregistered terminal, check your device settings on Terminal Finder
program.
- Server IP with UNIS program installed.
- Make sure if the device ID is set correctly.
- If DHCP is not used, check the relevant information.
5.4. Successful Authentication but access denied
Make sure if the time zone is not the time limit for access.