User Guide

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For more information on using the uDirect ,
uStream or uTV, please see the user guide for
that accessory. For information on how to get a
streamer or uTV accessory, please contact your
hearing healthcare professional.
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Custom shells/domes
blocked with ear wax
Clean custom shells/ domes.
See “Cleaning your hearing
aids.” Consult your hearing
healthcare professional
Plugged microphone
opening
Consult your hearing
healthcare professional
Troubleshooting guide