User Guide

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Cause Possible remedy
Not clear, distorted
Poorly tting custom
shells/domes
Consult your hearing
healthcare professional
Custom shells/domes
blocked with ear wax
Clean custom shells/
domes. See “Cleaning
your hearing aids.” Consult
your hearing healthcare
professional
Low battery Replace battery
Plugged microphone
opening
Consult your hearing
healthcare professional
Custom shells/domes falling out of ear
Poorly tting custom
shells/domes
Consult your hearing
healthcare professional
Custom shells/domes
not inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Cause Possible remedy
Weak on the telephone
Telephone not positioned
properly
Move telephone receiver
around ear for clearer
signal. See “Using the
telephone”
Hearing aid requires
adjustment
Consult your hearing
healthcare professional
For any problems not listed in the guide, contact your
hearing healthcare professional.