User Guide

32 33
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Custom shells/domes
blocked with ear wax
Clean custom shells/
domes. See “Cleaning
your hearing aids.” Consult
your hearing healthcare
professional
Plugged microphone shield Consult your hearing
healthcare professional
Troubleshooting guide
Cause Possible remedy
Not loud enough
Low volume Turn up volume; see
hearing healthcare
professional for models
without a manual volume
control or if problem
persists
Low battery Replace battery
Custom shells/domes not
inserted properly
See “Putting your hearing
aids on your ears.” Remove
and reinsert carefully
Change in hearing Consult your hearing
healthcare professional
Custom shells/domes
blocked with ear wax
Clean custom shells/
domes. See “Cleaning
your hearing aids.” Consult
your hearing healthcare
professional
Plugged microphone shield Consult your hearing
healthcare professional