Operating instructions

28
Cause Possible remedy
No sound
Not turned on Turn on
Low/dead battery Replace battery
Poor battery contact Consult your hearing
healthcare professional
Battery upside down Insert battery plus (+) side
up
Custom shells/
domes blocked with
ear wax
Clean custom shells/
domes. See “Cleaning your
hearing aids”. Consult
your hearing healthcare
professional.
Plugged microphone shield Consult your hearing
healthcare professional
Troubleshooting guide