Operating instructions
31
Cause Possible remedy
Not clear, distorted
Poorly fitting 
custom shells/domes
Consult your hearing 
healthcare professional
Custom shells/ 
domes blocked with 
ear wax
Clean custom shells/
domes. See “Cleaning your 
hearing aids”. Consult your 
hearing healthcare 
professional.
Low battery Replace battery
Plugged microphone
shield
Consult your hearing 
healthcare professional
Custom shells/domes falling out of ear
Poorly fitting custom 
shells/domes
Consult your hearing 
healthcare professional
Custom shells/domes  
not inserted properly
See “Putting your 
hearing aids on your ears”. 
Reinsert carefully.










