User's Manual
Table Of Contents
- A Letter from Bill Putnam Jr.
- Introducing Apollo Solo USB
- Getting Started
- Hardware Controls & Connectors
- Apollo Solo USB System Overview
- Working With Apollo Solo USB
- Essential Apollo Solo USB Concepts
- Setting the DAW to use Apollo Solo USB I/O
- Accessing Apollo Solo USB’s I/O in the DAW
- Input Monitoring with the DAW
- Using Console with the DAW
- UAD Plug-Ins: Console versus DAW
- Virtual I/O
- Using Apollo Solo USB for System Sound I/O
- Using Apollo Solo USB Without Audio Software
- Console Overview
- What is Console?
- Console Functions
- Global Functions
- When To Use Console
- Interactions Between Console and Apollo Solo USB
- Accessing Console
- Console Layout
- Global Window Elements
- Meter Bridge Overview
- Info Bar Overview
- Current Bank Overview
- View Column Overview
- Monitor Column Overview
- Channel Strips Overview
- Console Plug-In Inserts Overview
- Insert Effects Overview
- Popover Windows
- HP Cue Overview
- Sends Overview
- Console Sessions Overview
- Console Settings Overview
- Multiple Undo/Redo
- Keyboard Focus & Control
- Adjusting Console Controls
- Controls Shortcuts
- Keyboard Shortcuts
- Console Reference
- Console Plug-In Inserts
- Insert Types
- Inserts Signal Flow
- Inserting UAD Plug-Ins
- Removing UAD Plug-Ins
- Editing UAD Plug-Ins
- Insert Assign Popover
- Inserts Display
- Insert State Indicators
- Insert Hover Options
- Insert Options Menu
- Channel Insert Effects
- Plug-In Editor Window
- Channel Strips
- Presets Manager
- Presets Manager Popover
- Save Preset Popover
- Console Settings
- Unison
- Console Recall Plug-In
- UAD Meter & Control Panel
- Using UAD Plug-Ins
- Tempo Sync
- UA Account & Store
- Latency & Apollo Solo USB
- Device Drivers
- Troubleshooting
- Glossary
- Specifications
- Hardware Block Diagram
- Universal Audio History
- Notices
- Technical Support
Apollo Solo USB Manual 226
Troubleshooting
Troubleshooting
If Apollo Solo USB isn’t behaving as expected, some common troubleshooting items
to confirm are below. If you are still experiencing issues after performing these checks,
contact Technical Support.
SYMPTOM ITEMS TO CHECK
Unit won’t power on
• Confirm USB 3 cable is connected to Apollo Solo USB
• Confirm Apollo Solo USB is connected to built-in USB 3 port on computer
• Confirm computer is started
• Try a different USB 3 SuperSpeed cable
• Note that not all USB 3 cables are SuperSpeed cables
Unit is not recognized
by computer
• Confirm USB 3 SuperSpeed cable is fully inserted at both ends
• Confirm latest Apollo Solo USB software is installed (reinstall if necessary)
• Confirm computer port is USB 3 SuperSpeed port
No monitor output
• Confirm connections, power, and volume of monitoring system
• Confirm Apollo Solo USB monitor level is turned up
• Confirm monitor outputs are not muted (push MUTE button when in monitor mode)
• Confirm monitor LEDs are displaying signal activity (check signal flows)
Can't hear mic
or line input(s)
• Confirm mic/line switch setting is correct for the channel
• Confirm preamp gain is turned up for the channel(s)
• On channel 1, confirm nothing is plugged into the Hi-Z input
Can’t hear mic input(s) • Confirm +48V phantom power is enabled if required by microphone
Can't hear Hi-Z input
• Confirm volume on connected device is turned up
• Confirm Hi-Z input cable is 1/4” TS (TRS cables cannot be used with Hi-Z input)
Preamp controls have no effect
on channel
• Confirm desired channel is selected for control
(push PREAMP button to select channel when in PREAMP mode)
Audio glitches and/or dropouts
during
DAW playback
• Increase hardware I/O buffer size value in Console
Undesirable echo/phasing • Confirm input monitoring is not enabled in both Console and DAW
Static and/or white noise is
heard when nothing is plugged
in
• Mute or lower preamp gain to minimum on unused preamp channels
(mic preamps can emit noise even when nothing is plugged in)
• Some UAD plug-ins model the noise characteristics of the original equipment
(defeat the noise model in the UAD plug-in interface, or mute the channel
containing the plug-in to temporarily mute the noise)
Various LEDs inside
the unit are blinking
• This is normal operational behavior and can be safely ignored
Acoustic clicking heard within
hardware unit when powering
on and/or changing settings
• This is normal operational behavior and can be safely ignored; mechanical relays are
temporarily muting the outputs
Apollo Solo USB is behaving
unexpectedly
• As a last resort, perform a hardware reset on the unit by following these steps:
1. Power off Apollo Solo USB
2. Press and hold the main LEVEL knob, FILTER button, and POLARITY button while
powering on Apollo Solo USB
3. After all front panel LEDs ash rapidly for several seconds, release the controls.