Hardware manual

Apollo Hardware Manual Additional Resources
31
Warranty
APOLLO HARDWARE LIMITED WARRANTY
Universal Audio warrants that its hardware will be free from defects in materials and workmanship for one (1)
year after it has been acquired by the original end-user purchaser or authorized transferee, subject to normal
use, as more fully set forth in the “Hardware Terms” available at:
• www.uaudio.com/eula
Repair Service
If you are having trouble with Apollo, the first step is to consult the Troubleshooting table on page 29. If that
doesn’t help, contact our technical support team using any method on page 30 (customers outside the United
States should contact your local distributor). When calling for help, please have the product serial number
available and have your unit set up in front of you, powered, up, and exhibiting the issue.
If your hardware is not working properly, our goal here at UA is to get you up and running again as soon as
possible. If it is determined your product requires repair, you will be informed about where to ship it and a
Return Merchandise Authorization number (RMA) will be issued to you. The RMA number MUST be displayed on
the outside of your shipping box (please use the original factory packing materials if at all possible). We will
match the shipping method you use to get it to us (i.e., if you ship it to us via UPS ground, we will ship it back
to you UPS ground; if you overnight it to us, we will ship it back to you overnight). You’ll pay the shipping costs
to us (including warranty repairs); we ship it back to you free of charge. Qualified repair service under warranty
is, of course, also free of charge. For gear no longer under warranty, ask your technical support representative
about the current bench repair costs. Non-warranty repairs are charged an hourly labor rate plus parts. We’ll do
our best to service your unit as quickly as possible.