Owner's manual

Apollo Twin Hardware Manual Chapter 5: Notices 34
Maintenance
Apollo Twin does not contain a fuse or any other user-replaceable parts. The unit is in-
ternally calibrated at the factory and recalibration should never be required. No internal
user adjustments are available.
Warranty
UNIVERSAL AUDIO HARDWARE LIMITED WARRANTY
Universal Audio warrants that its hardware will be free from defects in materials and
workmanship for one (1) year after it has been acquired by the original end-user purchas-
er, subject to normal use.
This warranty applies only to genuine Universal Audio products when sold by Universal
Audio or a Universal Audio authorized reseller, distributor, or dealer.
This warranty does not cover claims for damage due to abuse, neglect, alteration, or
attempted repair by un- authorized personnel and is limited to failures arising during
normal use that are due to defects in material or workmanship in the product.
To see the full terms of the Universal Audio Hardware Limited Warranty, which contains
additional information and exclusions, or to process a warranty claim, please visit
www.uaudio.com/support/warranty.html or call 877-698-2834. This limited warranty
gives you specific legal rights. You may also have other rights which vary by state or
country.
Repair Service
If you are having trouble with Apollo Twin, the first step check all system setups, con-
nections, and software installations. If that doesn’t help, contact our Technical Support
team. Customers outside the United States should contact your local distributor. When
calling for help, please have the product serial number available and have your unit set
up in front of you, powered, up, and exhibiting the issue.
If your hardware is not working properly, our goal here at UA is to get you up and running
again as soon as possible. If it is determined your product requires repair, you will be
informed about where to ship it and a Return Merchandise Authorization number (RMA)
will be issued to you.
The RMA number MUST be displayed on the outside of your shipping box (please use the
original factory packing materials if at all possible). We will match the shipping method
you use to get it to us (i.e., if you ship it to us via UPS ground, we will ship it back to you
UPS ground; if you overnight it to us, we will ship it back to you overnight). You’ll pay the
shipping costs to us (including warranty repairs); we ship it back to you free of charge.
Qualified repair service under warranty is, of course, also free of charge. For gear no
longer under warranty, ask your technical support representative about the current bench
repair costs. Non-warranty repairs are charged an hourly labor rate plus parts. We’ll do
our best to service your unit as quickly as possible.