Technical information

Apollo Software Manual Chapter 1: Introduction 13
Technical Support
Universal Audio provides free customer support to all registered Apollo users. Support
specialists are available to assist you via email and telephone during normal business
hours, which are from 9 AM to 5 PM, Monday through Friday, Pacific Standard Time.
Email Support
To request online support via email, click the link below for a direct link to the help
ticket form:
• https://www.uaudio.com/my/support/create/
Alternately, visit the main support page at www.uaudio.com/support, then click the blue
“Submit Support Ticket” button on the right side of the web page to create a help ticket.
Telephone Support
USA toll-free: [phone] (1-877-MY-UAUDIO)
International: [phone]
Germany, Austria, Switzerland: [phone]
Additional Resources
UA Support Videos
Many informational videos are available online to help you get started with Apollo:
• www.uaudio.com/support/thunderbolt
Apollo Support Page
The latest technical information for Apollo is posted on the Universal Audio website. The
Apollo Thunderbolt support page contains updated, late-breaking information that is not
available in other publications. Please visit this page for the latest news:
• www.uaudio.com/support/thunderbolt
UAD Users Forum
The unofficial UAD users forum, for the exchange of tips and information, is online at:
• www.uadforum.com