User's Manual

26
Troubleshooting, continued
Your remote control isn’t working.
What to do: Make sure the remote control is in the
correct mode (SAT, TV, DVD, or AUX).
Make sure you are using the correct remote control
(TV1 or TV2) for your locations (applicable to multi-
room receivers only).
Change the batteries as described on page 2.
Your UHF Pro remote control does not work well
from far away.
What to do: Make sure the UHF antenna is
connected to the receiver and not touching anything
else.
Vary the angle of the receiver’s UHF antenna.
Locate the UHF antenna tip away from other
electronics equipment or metal surfaces, even if
separated by wooden shelving.
Move the receiver to different locations. For best
results, place the receiver as high as possible,
above all other equipment in your entertainment
center.
Place the UHF antenna outside the entertainment
center by using a coaxial cable to connect it to the
receiver.
Move any nearby off-air antenna away from the UHF
remote antenna. Do not place an off-air antenna on
your receiver.
Your PIP (Picture-In-Picture) button isn’t
working.
What to do: If your receiver isn’t in Solo PIP (Single
User), press the MODE control on the front panel
(if available) to switch to Solo PIP mode (the amber
light indicates the mode), press SAT on the remote
control and then try the INPUT/Swap PIP button
again.
Verify your receiver has the PIP feature. If your
receiver is not PIP capable, contact DISH Network
about upgrading to a receiver with the PIP feature.