User's Manual

29
DISH offers two options if you need to replace your
remote control—the Advanced Exchange Program and
the Post Receipt Exchange Program.
Advanced Exchange Program
The Advanced Exchange Program allows you to have
a replacement remote shipped immediately to you.
Depending upon where you live, the remote should
arrive within three to ve business days. You will not
have to return your defective remote to DISH using this
program.
A shipping charge will be applied for shipping the
replacement remote. This is a one-time fee based
on DISH’s competitive bulk shipping rates (additional
charges may apply outside the continental U.S.). This
fee will be charged to your billing account or valid credit
card.
Post Receipt Exchange Program
The Post Receipt Exchange Program does require that
you send the defective remote control at your cost to
DISH to determine if the equipment is covered under
warranty. To provide faster service, upon receipt of your
equipment, you will be shipped a replacement. Your
original equipment will not be available for return.
If your equipment is not covered under warranty and
can be repaired, your billing account or credit card will
be charged the standard repair fee for the replacement.
If damage to the defective equipment is found, which
DISH in its sole discretion determines has voided the
warranty or makes the equipment unrepairable, your
billing account or credit card will be charged the market
price of the replacement.
DISH’s Exchange Programs