User guide

SOLVING PROBLEMS
73
Solving problems
❖ General problems
Before you check connections between your equipment, make sure you disconnect all your equipment from the
power supply. When you have finished checking and making connections, safely reconnect all the equipment to
the power supply (see page 64).
Problem Possible cause Suggested solution
Your FOXTEL iQ
doesn’t seem to be
working, and there
are no lights on the
front panel.
Your FOXTEL iQ is
not receiving power.
Make sure that the power lead is properly plugged
in and that the power supply is switched on.
Check that the power point has power (try plugging
in a lamp).
Your FOXTEL iQ
doesn’t seem to be
working, and the
front-panel standby
light is red.
Your FOXTEL iQ is in
standby.
Press S on the front panel, or FOXTEL on your
remote control.
Your FOXTEL iQ
doesn’t seem to be
working, and the
front-panel standby
light is green.
Your FOXTEL iQ is
not correctly
connected to your
other equipment, or
your other equipment
is not correctly set up.
Check that all the connections are properly made.
Check that your TV is plugged into the power
supply and that it is switched on.
If your FOXTEL iQ is connected to your video
recorder, rather than your TV (so your FOXTEL iQ
is ‘looped though’ your video recorder), check that
your video recorder is plugged into the power
supply and in the correct state (switched off or on)
for video recorder loopthrough to work (check
your video recorder’s User Guide).
Your TV is not
switched to show
digital channels.
If your FOXTEL iQ is connected to your TV via a
SCART lead, S-Video lead or phono lead, try
selecting the appropriate AV channel on your TV.
If your FOXTEL iQ is connected to your TV via an
RF lead only, try selecting the appropriate ‘channel
for digital TV’. If you do not have a ‘channel for digital
TV’, contact your FOXTEL provider for advice.
Your FOXTEL iQ
doesn’t seem to be
working, and the
front-panel standby
light is orange.
There is a problem
with the signal.
Check that the satellite/cable lead is correctly
connected to your FOXTEL iQ.
Check that nothing is blocking your satellite dish (if
you have one), for example a tree or high building.
There may be a temporary problem with the
reception, caused, for example, by bad weather; try
again later. If the problem continues, contact your
FOXTEL provider.