Troubleshooting guide

Appendix D - How To Get Help
Step 1:
Determine exactly what the problem is. Refer to the Troubleshooting Guide for a possible
solution.
Step 2:
Try to recreate the problem and write down the circumstances in which the problem occurred.
Be prepared to describe all pertinent information about the computer being used with the laser
cutting and engraving system such as software, operating system and computer type. Have the
serial number of the laser system available. The serial number tag is located on the back of the
machine in the lower right corner. There is a second serial tag located behind the front door on
the right side when you open it.
Step 3:
Contact your local Sales Representative first to assist you in diagnosing the problem. If
possible, call from a phone that is close to the laser engraving system so that the system can be
operated while talking to our representative.
Step 4:
Using your web browser, log on to our website: www.ulsinc.com
Click on the “Technical Support “ link. Then click on the “Technical Support Request Form” and
follow the instructions.
Step 5:
If you are unable to obtain Internet access, contact our Customer Service Department at:
Universal Laser Systems, Inc.
Technical Support/Parts Department
16008 North 81
st
Street
Scottsdale, AZ 85260
Phone: [phone]
Fax: [phone]
M-F 7am – 5pm Arizona Time