Troubleshooting guide

Introduction
Thank you for purchasing the C-200 Laser Engraving and Cutting System. Years of testing and
refinements have made this unit the ultimate compact laser engraving and cutting system. With
it’s very small footprint design, large engraving area, incredible speed, and awesome power, the
C-200 is the compact laser platform of choice only by true professionals.
To begin with, we highly recommend that this entire manual be read before attempting to use
the laser system. The manual includes important information about safety, assembly, use, and
maintenance. We cannot over emphasize the importance of reading the Operation Manual
completely.
How To Get Help
Step 1:
Determine exactly what the problem is. Refer to the Troubleshooting Guide at the end of this
manual for a possible solution.
Step 2:
Try to recreate the problem and write down the circumstances in which the problem occurred.
Be prepared to describe all pertinent information about the computer being used such as
software, operating system and computer type. Have the serial number of the laser system
available. The serial number tag is located on the side of the machine, next to the parallel port
connector.
Step 3:
Contact your local Sales Representative first to assist you in diagnosing the problem. If
possible, call from a phone that is close to the laser so that the system can be operated while
talking to our representative.
Step 4:
If you still cannot resolve the problem, using your Internet web browser, log on to our website:
www.ulsinc.com
. Click on the “Technical Support “ link. Then click on the “Technical Support
Request Form” and follow the instructions.
Step 5:
If you are unable to obtain Internet access, contact our Customer Service Department at:
Universal Laser Systems, Inc.
Customer Support Department
16008 North 81
st
Street
Scottsdale, AZ 85260
Phone: [phone]
Fax: [phone]
M-F 7am – 5pm Arizona Time