User's Manual

3.0 OBTAINING WARRANTY SERVICE:
3.1 CUSTOMER must contact U.S. ROBOTICS Technical Support or
an authorised U.S. ROBOTICS Service Centre within the applicable
warranty period to obtain warranty service authorisation.
3.2 Customer must provide Product Model Number, Product Serial
Number and dated Proof of Purchase (copy of original purchase
receipt from U.S. ROBOTICS or its authorised reseller) to obtain
warranty service authorisation.
3.3 For information on how to contact U.S. ROBOTICS Technical
Support or an
authorised U.S. ROBOTICS Service Centre, please see
the U.S ROBOTICS corporate Web site at: www.usr.com
3.4 CUSTOMER should have the following information / items readily
available when contacting U.S. ROBOTICS Technical Support:
n
Product Model Number
n
Product Serial Number
n Dated Proof of Purchase
n
CUSTOMER contact name & telephone number
n
CUSTOMER Computer Operating System version
n U.S. ROBOTICS Installation CD-ROM
n U.S. ROBOTICS Installation Guide
4.0 WARRANTY REPLACEMENT:
4.1 In the event U.S. ROBOTICS Technical Support or its authorised
U.S.
ROBOTICS Service Centre determines the product or part has a
malfunction or failure attributable directly to faulty workmanship
and/or materials; and the product is within the TWO (2) YEAR
warranty term; and the CUSTOMER will include a copy of the dated
Proof of Purchase (original purchase receipt from U.S. ROBOTICS or
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