User's Manual

its authorised reseller) with the product or part with the returned
product or part, then U.S. ROBOTICS will issue CUSTOMER a Return
Material Authorisation (RMA) and instructions for the return of the
product to the authorised U.S. ROBOTICS Drop Zone.
4.2 Any product or part returned to U.S. ROBOTICS without an RMA
issued by U.S. ROBOTICS or its authorised U.S. ROBOTICS Service
Centre will be returned.
4.3 CUSTOMER agrees to pay shipping charges to return the product
or part to the authorised U.S. ROBOTICS Return Centre; to insure
the product or assume the risk of loss or damage which may occur
in transit; and to use a shipping container equivalent to the original
packaging.
4.4 Responsibility for loss or damage does not transfer to U.S.
ROBOTICS until the returned product or part is received as an
authorised return at an authorised U.S. ROBOTICS Return Centre.
4.5 Authorised CUSTOMER returns will be unpacked, visually
inspected, and matched to the Product Model Number and Product
Serial Number for which the RMA was authorised. The enclosed
Proof of Purchase will be inspected for date of purchase and place of
purchase. U.S. ROBOTICS may deny warranty service if visual
inspection of the returned product or part does not match the
CUSTOMER supplied information for which the RMA was issued.
4.6 Once a CUSTOMER return has been unpacked, visually
inspected, and tested U.S. ROBOTICS will, at its sole discretion,
repair or replace, using new or reconditioned product or parts, to
whatever extent it deems necessary to restore
the product or part to
operating condition.
4.7 U.S. ROBOTICS will make reasonable effort to ship repaired or
replaced product or part to CUSTOMER, at U.S. ROBOTICS expense,
not later than TWENTY ONE (21) DAYS after U.S. ROBOTICS
receives the authorised CUSTOMER return at an authorised U.S.
ROBOTICS Return Centre.
4.8 U.S. ROBOTICS shall not be liable for any damages caused by
delay in delivering or furnishing repaired or replaced product or part.
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