- Lenovo Personal Computer User's Guide

Chapter11.Gettinginformation,help,andservice75

•Installationandmaintenanceofapplicationprograms

RefertotheSafety,Warranty,andSetupGuidethatcomeswithyourcomputerforinformationaboutyour

warrantytypeandduration.Youmustretainyourproofofpurchasetoobtainwarrantyservice.

ForalistoftheLenovoSupportphonenumbersforyourcountryorregion,goto

http://www.lenovo.com/support/phoneorrefertotheSafety,Warranty,andSetupGuidethatcomeswith

yourcomputer.

Note:Phonenumbersaresubjecttochangewithoutnotice.Ifthenumberforyourcountryorregionisnot

provided,contactyourLenovoresellerorLenovomarketingrepresentative.

Ifpossible,beatyourcomputerwhenyoucall.Havethefollowinginformationavailable:

•Machinetypeandmodel

•Serialnumbersofyourhardwareproducts

•Descriptionoftheproblem

•Exactwordingofanyerrormessages

•Hardwareandsoftwarecongurationinformation

Usingotherservices

Ifyoutravelwithyourcomputerorrelocateittoacountrywhereyourdesktopornotebookcomputer

machinetypeissold,yourcomputermightbeeligibleforInternationalWarrantyService,whichautomatically

entitlesyoutoobtainwarrantyservicethroughoutthewarrantyperiod.Servicewillbeperformedbyservice

providersauthorizedtoperformwarrantyservice.

Servicemethodsandproceduresvarybycountry,andsomeservicesmightnotbeavailableinallcountries.

InternationalWarrantyServiceisdeliveredthroughthemethodofservice(suchasdepot,carry-in,or

on-siteservice)thatisprovidedintheservicingcountry.Servicecentersincertaincountriesmightnotbe

abletoserviceallmodelsofaparticularmachinetype.Insomecountries,feesandrestrictionsmight

applyatthetimeofservice.

TodeterminewhetheryourcomputeriseligibleforInternationalWarrantyServiceandtoviewalistof

thecountrieswhereserviceisavailable,gotohttp://www.lenovo.com/support,clickProduct&Service

Warranty,andfollowtheinstructionsonthescreen.

FortechnicalassistancewiththeinstallationoforquestionsrelatedtoServicePacksforyour

preinstalledMicrosoftWindowsproduct,refertotheMicrosoftProductSupportServicesWebsiteat

http://support.microsoft.com/directoryoryoucancontacttheCustomerSupportCenter.Somefeesmight

apply.

Purchasingadditionalservices

Duringandafterthewarrantyperiod,youcanpurchaseadditionalservices,suchassupportforhardware,

operatingsystems,andapplicationprograms;networksetupandcongurationservices;upgradedor

extendedhardwarerepairservices;andcustominstallationservices.Serviceavailabilityandservicename

mightvarybycountryorregion.Formoreinformationabouttheseservices,gototheLenovoWebsiteat:

http://www.lenovo.com