® 5200 BROADBAND ALARM COMMUNICATOR PRODUCT ID # 2033325200XX00 INSTALLATION & USER’S GUIDE
5200 © 2013 Uplink Security, LLC. All rights reserved. Uplink is a trademark of Uplink Security, LLC. No part of this publication may be reproduced or used in any form without permission in writing from Uplink. This includes electronic or mechanical means, such as photocopying, recording, or information storage and retrieval systems. The material in this manual is subject to change without notice.
BROADBAND ALARM COMMUNICATOR TABLE OF CONTENTS Table of Contents.....................................................................................2 Introduction..............................................................................................3 Installation................................................................................................4 Connections Used....................................................................................5 Activation..............................
® 5200 Introduction The Uplink® 5200 Broadband communicator expands the capability of a Contact ID dial-up alarm system by enabling it to transmit signals over the internet. It is a cost-effective solution where there is broadband internet service. The 5200 can be used for retrofits on existing alarm systems, takeovers and new installations. The 5200 converts the dialer output of an alarm system to an IP signal that can be transmitted securely over the internet to an Uplink server.
BROADBAND ALARM COMMUNICATOR INSTALLATION The physical installation of the Uplink 5200 is simple, but it is important to plan it beforehand. The unit requires power, a connection to the alarm panel, and a connection to the Internet. Choose a location where the 5200 can be connected to all of these things. In most cases, the 5200 should be placed near the alarm panel, but in some installations it may be easier to place it near the router and run a long phone cord to the alarm panel.
® 5200 CONNECTIONS USED LAN (RJ45 included)..................... PHONE (RJ11).............................. POWER......................................... Connection to an internet router Connection to alarm system Power adapter connection or 12V DC power 1. Connect one end of an RJ45 Ethernet cable to the “LAN” port of the 5200 and connect the other end to the Internet Router or Modem in the premises NOTE: THE 5200 MAY BE LOCATED BY THE ALARM SYSTEM OR BY THE ROUTER.
BROADBAND ALARM COMMUNICATOR ACTIVATION 1. Activate the unit on the Uplink Dealer Portal with the full ten digit unit serial number. The unit serial number begins with “B” and is found on the box label and device label. a. Enter the unit name and tracking number for your reference b. Enter the Panel make and model connected to the unit c. Select the panel test interval: none/daily/weekly d. Select service class: Standard or Two-way voice Verification System e.
® 5200 NETWORK CONFIGURATION All settings in the 5200 can be changed by plugging a standard touchtone telephone into the PHONE port and using a simple voice prompt menu. To access the menu, follow these steps. Unplug your alarm system from the 5200 and plug in a touchtone telephone. The phone should connect to the PHONE port on the 5200. Pick up the phone, and whether or not you hear dial tone, press *** (press * three times on the phone). You will hear a voice prompt: “Enter a menu option.
BROADBAND ALARM COMMUNICATOR DIALING THE ALARM SYSTEM FOR TOUCH-TONE PHONE REMOTE CONTROL & UPLOAD AND DOWNLOAD OVER DIAL UP CONNECTION Dial-up touch-tone remote control of alarm systems is possible for most systems that support the function. To dial an alarm system connected to the 5200, dial 770-944-4601, wait for a second dial-tone, and dial the last nine digits of the 5200 unit/serial number. Follow the directions in the alarm system manual for next steps and commands.
® 5200 TROUBLESHOOTING Environments with VoIP phone service If the existing 5200 is connected directly to a single port cable or DSL modem, then disconnect it, and connect it to a router instead. The router should be the only device connected directly to the cable or DSL modem. If the customer’s VoIP phone service no longer works after doing this, then the VoIP provider will need to assist you or the customer in reconfiguring their device to work with a router.
BROADBAND ALARM COMMUNICATOR TROUBLESHOOTING (cont.) customer can contact the router manufacturer for assistance in updating its firmware, if needed. Are there two routers? If there are two routers connected to the network, then some devices will have trouble staying connected to the Internet. To fix this, turn off routing (DHCP) on the router that is not connected directly to your cable or DSL modem. Only one router should give IP addresses to devices on the network.
® 5200 Standard 12-Month Limited Warranty Uplink Security, LLC’s limited product warranty extends only to commercial distributors who purchase products directly from Uplink.
BROADBAND ALARM COMMUNICATOR Standard 12-Month Limited Warranty (cont.
® 5200 FCC & Industry Canada Regulatory Compliance Part 15 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
BROADBAND ALARM COMMUNICATOR TECHNICAL SUPPORT Technical support is available Monday through Friday, 8:00 AM to 8:00 PM ET excluding holidays. Before calling technical support, please ensure you have read the installation guide completely. Technical support requires the caller to provide: Login name & password for the Uplink Dealer Portal Serial number of the 5200 UPLINK Security, LLC. 3330 Cumberland Blvd. Suite 700 Atlanta, GA 30339 888-9-Uplink (888-987-5465) www.uplink.
® FOR SALES, PRODUCT INFORMATION & TECHNICAL SUPPORT Uplink 3330 Cumberland Blvd. Suite 700 Atlanta, GA 30339 1-(888) 9-UPLINK, 1-(888)-987-5465 Fax 1-(888)-542-9105 sales@uplink.com www.uplink.
