Installation and Operation Manual

All rooms are cold (or warm in cooling mode)
ECO mode symbol shown
• System in ECO mode
-
Change ECO profile or assign another profile to the room
-
Reduce the ECO setback value for the thermostat
-
Reduce the General ECO setback value in the Uponor
Smatrix PULSE app (requires communication module)
-
Cancel temporary ECO
Check the chiller information and operation mode
in the Uponor Smatrix PULSE app (requires
communication module)
• The system is in cooling mode
-
Correct signal from external device needed
Check the boiler information and operation mode in
the Uponor Smatrix PULSE app (requires
communication module)
• The system is in heating mode
-
Correct signal from external device needed
Disturbing noise from the pump at the same
time every week
• Change time for pump exercise in the Uponor Smatrix PULSE
app (requires communication module)
No communication
Communication error
• Registration lost
-
Contact the installer
-
Check the registration status of the room controller
• Software versions incompatible
-
Check software versions of the Uponor components in the
Uponor Smatrix PULSE app (or thermostat displays during
startup)
-
Contact the installer
• The antenna is installed inside a metal cabinet, or too close to
other shielding objects
-
Change the antenna location. If the problem persists,
contact the installer
• The communication module is installed inside a metal cabinet, or
too close to other shielding objects
-
Change the communication module location. If the
problem persists, contact the installer
• The thermostat, thermostatic head, or relay module is placed too
far from the communication module/antenna
-
Change the location of the communication module/
antenna, thermostat, thermostatic head, and/or relay
module. If the problem persists, contact the installer
Communication failure between the room
controllers
Communication error
• Registration to room controller is lost
-
Contact the installer
-
Check the registration status of the room controller
-
Check the room controller configuration
• The antenna is installed inside a metal cabinet, or too close to
other shielding objects
-
Change the antenna location. If the problem persists,
contact the installer
• The communication module is installed inside a metal cabinet, or
too close to other shielding objects
-
Change the communication module antenna location. If
the problem persists, contact the installer
14.2 Troubleshooting after
installation
The system does not start
The power indicator in the room controller is off
• There is no AC power to the room controller
1. Check that the room controller is connected to AC power
2. Check the wiring in the 24V compartment
3. Check that there is 115V AC power in the wall socket
There is 115V AC power in the wall socket
• Blown room controller fuse or faulty power cable
-
Replace the fuse and/or power cable and plug
Poor radio reception
Repeated radio alarms
• The antenna is installed inside a metal cabinet, or too close to
other shielding objects
-
Change the antenna location. If the problem persists,
contact the installer
• The communication module is installed inside a metal cabinet, or
too close to other shielding objects
-
Change the communication module antenna location. If
the problem persists, contact the installer
• Building structure unfavourable for radio transmission
-
Change the antenna location. If the problem persists,
contact the installer
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Uponor Smatrix Wave PULSE
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Installation and operation manual