User manual

31
The caller’s name/number does not appear when a call
is received
• Check that you have subscribed to this service with your operator.
• Your caller has concealed his/her name or number.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to device.
The sound quality of the calls is poor
• You can adjust the volume during a call by pressing the Volume
Up/Down key.
• Check the network strength
.
• Make sure that the audio connector on your device or the
connector of the headset or external loudspeaker is clean.
I am unable to use the features described in the manual
• Check with your operator to make sure that your subscription
includes this service.
• Make sure this feature does not require an ALCATEL ONETOUCH
accessory.
When I select a number from my contacts, the number
cannot be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country prefix when calling a
foreign country.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete some
files or save the files in the device contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
• Contact your network operator to check service availability.
I cannot access my voicemail
• Make sure your operator’s voicemail number is correctly entered
in "Voicemail number".
• Try later if the network is busy.
I am unable to send and receive MMS
• Check your device memory availability as it might be full.
• Contact your network operator to check service availability and
check MMS parameters.
• Verify the server centre number or your MMS profile with your operator.
• The server centre may be swamped, try again later.
SIM card PIN locked
• Contact your network operator to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my device to my computer
• Install Smart Suiter.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Smart Suite Agent
has been activated.
• Check that you have marked the checkbox of USB debugging.
• Check that your computer meets the requirements for Smart
Suite Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient device memory for your download.
• Select the microSD card as the location to store downloaded files.
• Check your subscription status with your operator.
IP4931_P330X_QG_Eng_GB_12_140604.indd 31IP4931_P330X_QG_Eng_GB_12_140604.indd 31 2014-6-4 下午 3:52:392014-6-4 下午 3:52:39