56K Pe rformance Pro Modem Q u ic k I nst allat ion Guide R24.0683.00 rev 1.
Introduction Package Contents • • USRobotics 56K Performance Pro Modem USRobotics Installation CD-ROM • • Telephone cable Quick Installation Guide Physical Features Item Function Connects the modem to your telephone. Connects the modem to your telephone line. System Requirements Operating System: • • Windows Vista™, Windows® XP, 2000, Me, 98, 95 OSR2, or Windows NT® 4.0 SP4 Linux® (Kernel 2.
Installation Step One: Prepare for Installation 1. Uninstall all other modems that are installed on your computer. For instructions, refer to the documentation for your previous modems. 2. Shut down your computer and power it off. 3. Unplug all telephone and power cords connected to your previous modems. Step Two: Install the Modem Hardware Warni ng : To avoid the risk of electric shock, make sure your computer and all peripheral devices are turned off and unplugged. 1. Remove the computer’s case. 2.
Step Three: Connect the Modem to an Analogue Telephone Line Caution: The 56K Performance Pro Modem must be plugged in to an analogue phone line only. Plugging your 56K Performance Pro Modem in to a digital phone line may damage the modem. Most office phones are wired through digital lines. Be sure you know what type of line you have. 1. Plug one end of the telephone cord into the jack on the modem. 2. Plug the other end into an analogue phone wall jack. 3.
Step Four: Install the Modem Drivers Windows Vista You must be logged in as an administrator in order to properly install the new modem. When you turn your computer on, Windows Vista automatically detects the modem and installs a generic driver. You will need to update it with the USRobotics driver to support full V.92 features and the additional software tools for your modem. 1. Insert the USRobotics Installation CD-ROM to install the USRobotics driver.
1. Insert the USRobotics Installation CD-ROM to install the USRobotics driver. If the CD doesn't start automatically, click Windows Start > My Computer and double-click the CD drive. 2. Select your preferred language and accept the End User License Agreement. 3. Click Install Modem and follow the on-screen instructions to install the driver for the modem. 4. If a Hardware Installation warning appears, click Install this driver software anyway.2 5. Click Finish to complete the installation.
Windows Me 1. After the Add New Hardware Wizard detects the modem, insert the USRobotics Installation CD-ROM into your CD-ROM drive. 2. Select Automatic search for a better driver (Recommended) and click Next. The U.S. Robotics V92 Fax PCI driver will install. 3. Click Finish to complete the installation. Windows 98 1. After the Add New Hardware Wizard detects the modem, insert the USRobotics Installation CD-ROM into your CD-ROM drive. 2. Click Next. 3.
6. Double-click NT4Driver. 7. In the Modem Setup window, click Install. 8. Click Yes to restart your computer and complete the installation. Linux Users All 2.3 and higher Linux kernels contain the USRobotics Linux modem drivers. Installation of the modem under these kernels is fully automatic provided your kernel has the Plug and Play module enabled (default). Co ng ratul atio ns. You have successfully completed the installation procedure. Please register your 56K Performance Pro Modem at www.usr.
Tr o u b l e s h o o t i n g General This procedure addresses a number of symptoms that you might experience with your modem: 1. Verify that the cables are connected correctly. This includes all cables connecting the telephone line, the modem, and your computer. 2. If possible, test your modem with a different phone cord and wall jack. 3. If you still have trouble with the modem, follow these steps to determine whether it was installed correctly: Windows Vista 1. Click Windows Start > Control Panel. 2.
3. Select the description of your new modem, and click Properties. 4. Click the Diagnostics tab and then click the Query Modem button. If you see a series of commands and responses from the modem, the installation was successful. If you do not see series of commands and responses, the installation was not successful; repeat the installation procedure on page 4. Windows 2000 1. Click Windows Start > Settings > Control Panel. 2. Double-click the Phone and Modem Options icon. 3. Click the Modems tab.
If you do not see a series of commands and responses, the installation was not successful; repeat the installation procedure on page 6 or page 6. Windows NT 1. Click Windows Start > Programs > Accessories > HyperTerminal > HyperTerminal. 2. Enter a name for the connection and click OK.. 3. Click File > Properties and verify that U.S. Robotics V92 Fax PCI is selected. Click Cancel. 4. In the HyperTerminal window, type AT and press ENTER.
If AT is displayed in the Minicom window as you type and OK is displayed after you press ENTER, the installation was successful. If AT is not displayed as you type and OK is not displayed after you press ENTER, the installation was not successful; repeat the installation procedure. o If using X Windows, use Minicom through a shell window or use the dial-up program (Kppp or equivalent). a) Execute the Kppp program (or other dial-up program) from the Internet submenu.
• More than one version of the software is installed on your computer. • You are using an older version of the software. • More than one communication software package is installed on your computer. USRobotics highly recommends using the communications software provided with your operating system. Solution 2: Make sure that your Windows Dial-Up Networking connection is using the correct modem. Windows Vista 1.
My modem won’t dial out or doesn’t answer incoming calls. Solution 1: You may have a bad phone cord connection to the modem. Try connecting your modem to the telephone wall jack with another telephone cord. Solution 2: Your phone cord may be plugged in to the wrong jack. The phone cord should be plugged into the jack on the modem and into the telephone wall jack. Solution 3: You may have devices between the modem and the phone jack.
My modem isn’t achieving a 56K Internet connection. Solution 1: Contact your ISP to verify that the number you are dialling supports V.90/V.92 speeds. Solution 2: Contact your telephone company to verify that the telephone line for your modem supports V.90/V.92 speeds. Solution 3: Line interference or the routing of the telephone call to your ISP may be causing a slower connection speed. Try placing the call again.
Support You can contact the USRobotics Technical Support Department. To receive assistance, you need your serial number. Model Number Serial Number 5610B www.usr.
