Operating instructions

PART III: SECTION B: TROUBLESHOOTING AND ONLINE HELP RESOURCES
114
PROBLEM DIAGNOSIS POSSIBLE SOLUTION
a The modem displays
double characters on
your monitor.
a The modem won’t go
off hook to dial or
doesn’t answer the
phone.
a Both modems exchange
carrier signals but fail
to establish a link.
D Both the modem and
software’s local
character echoes are
probably turned on.
D You might have a bad
phone cord connection
to your modem.
D The software you are
using might not have
auto answer enabled.
D You may have a poor line
connection.
1 You can turn the local echo off on the modem by
typing ATEO <enter> in your software’s terminal
mode. To turn the local echo off in the software,
refer to your software’s documentation.
1 Make sure the phone cord is connected to the jack
on the modem labeled TELCO on one end and to
the wall phone jack at the other end.
1 Check to make sure the auto answer feature is
enabled. In RapidComm Voice, type ATS0=1 in
terminal mode.
1 Try placing the call again. The phone company
routes calls differently each time.