Installation guide

ManualsBrandsUS Robotics ManualsFax machinesSureConnect U.S. Robotics SureConnect ADSL Ethernet/USB Router

I password protected my SureConnection lock and I don’t remember my

password.

You will need to uninstall the SureConnect Utility and reinstall it in order to

deactivate the password. Once you reinstall the SureConnect Utility, there

will be no password activated. Refer to the uninstallation instructions

located on the Installation CD-ROM or by clicking the Help button in the

SureConnect Utility.

When I complete my installation, the Test tab of the U.S. Robotics SureConnect

ADSL Utility displays and states that the modem test failed but I can still surf the

Internet.

If you have a router between the modem and the computer, this version of

SureConnect will not detect the modem. In order for SureConnect to detect

the modem and display its status, the modem must be connected directly

to the computer. The modem will still function properly; however, the

SureConnect Utility cannot be used. You may safely delete the SureConnect

Utility shortcut from your Startup folder or use Add/Remove Programs to

uninstall the SureConnect Utility.

The modem installed properly, the “PWR” LED is on, the phone line is connected,

but the “ADSL” LED is off or keeps flashing.

• Review the Troubleshooting Checklist at the beginning of this section.

• Go to the U.S. Robotics SureConnect ADSL Utility Monitor tab and

press the Reset button once. The modem will re-establish the

connection; this may take a moment.

• Open the U.S. Robotics SureConnect ADSL Utility by clicking the icon

on the task bar. Go to the Test tab and run a test on the modem in

order to identify the cause of the failure.

•Call your ISP.

Macintosh and Linux

I installed the modem on a Macintosh and I need to connect using PPP, but the

only choice I have for connecting in the Modem configuration is “Internal

Modem.”

Most likely, your modem is not properly installed.

I installed the modem on a Macintosh and have followed the instructions for

installing the software and the hardware; however, when I plug the modem in,

nothing happens.

• This could be one of a number of things. First, try to run the Uninstall

script. If you are using ADSL Annex A, which works over a standard

telephone line, double-click USRxx9002 (POTS) ADSL Modem. If you

are using ADSL Annex B, which works over an ISDN line, double-click

USR029002 (ISDN) ADSL Modem.

• Your corresponding window will display. Select Uninstall and click

the Uninstall button located in the lower-right corner of the screen.

• Once the modem is uninstalled, remove the cables and restart the

installation process from the beginning. If that does not work, you

should contact your ISP.

I installed the modem on a Macintosh and want to make sure that I’m getting the

throughput that I should expect from this ADSL connection. How can I get this

information?

Open the USR ADSL Modem from the desktop and click the Statistics tab.

This will display information such as: how much data is being transmitted,

how many errors have been encountered, and the line speed at which you

are connected.

How can I verify my modem's installation on a Macintosh?

Before proceeding with Configuration, you should verify that your modem

has been successfully identified by the operating system and that the

modem has successfully connected to your ADSL provider.

1. Go to the Desktop and double-click the USR ADSL Modem icon.

2. Go to the Operation page of the U.S. Robotics Monitor screen. If the

screen shows ADSL / Modem status as "Modem is operational," then

the modem has been successfully identified by the operating system

and has connected to the DSLAM (Digital Subscriber Line Access

Multiplexer) in the Central Office (CO).

How do I uninstall the modem on a Macintosh?

1. If you are using ADSL Annex A, which works over a standard telephone

line, double-click USRxx9002 (POTS) ADSL Modem. If you are using

ADSL Annex B, which works over an ISDN line, double-click

USR029002 (ISDN) ADSL Modem.

2. Your corresponding window will display. Select the Uninstall option

and click the Uninstall button located in the lower-right corner of the

screen.

3. Once the modem is uninstalled, remove the cables.

How do I disable the modem driver on a Linux system?

Unplug the USB cable from the computer and run the following command to

remove the driver.

rmmod adiusbadsl

While trying to surf the Internet, I received a “Page Not Found” or similar error.

Your computer may not have acquired an IP address from your provider’s

DHCP server when you established the connection. Disconnect your dial-up

connection, and then reconnect it to force a new request. If you are still

receiving an error, restart the computer.

The ADSL LED is flashing or is not illuminated.

Make sure that the RJ-11 cable is properly connected in the “ADSL” port on

the rear of the modem and in the phone wall jack in your home. The “ADSL”

LED on the front of the modem should be illuminated.

Technical Support

• Go to the Support section of the U.S. Robotics Web site at

www.usr.com/broadbandsupport. Many of the most common

difficulties users experience have been addressed in the FAQ and

Troubleshooting Web pages for your specific product.

• If you can’t connect to the Internet, contact your ISP for assistance.

For current support contact information, go to the following Web site:

http://www.usr.com/broadbandsupport

Regulatory Information

Manufacturer’s Declarations of Conformity

FCC Declaration of Conformity

We declare under our sole responsibility that the U.S. Robotics SureConnect ADSL USB/Ethernet

Modem to which this declaration relates, is in conformity with the following standards or other

normative documents:

ANSI C63.4-1992 Methods of measurement

Federal Communications Commission 47 CFR Part 15, subpart B

1) 15.107 (e) Class B Conducted Limits

2) 15.109 (g) Class B Radiated Emissions Limits

FCC Class B Statement

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

a) this device may not cause harmful electromagnetic interference, and

b) this device must accept any interference received including interference that may cause

undesired operations.

Radio and Television Interference

Note: This equipment has been tested and found to comply with the limits for a Class B digital device,

pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates and uses radio frequency

energy and, if not installed and used in accordance with the instructions, may cause interference to

radio communications. However, there is no guarantee that interference will not occur in a particular

installation. If this equipment does cause interference to radio or television reception, which can be

determined by turning the equipment off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

• Reorient or relocate the receiving antenna or cable input device.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

• Consult the dealer or an experienced radio/TV technician for help.

The user may find the following information prepared by the Federal Communications Commission

helpful:

Consult the dealer or an experienced radio/TV technician for help.

Telephone Interference Bulletin

This document is available on the Internet through the FCC Consumer Information Bureau Home Page

at http://www.fcc.gov/cib. Under Consumer Information Directory>Telephone>Miscellaneous

Telephone Information, select Interference to Telephones.

Caution: Changes or modifications not expressly approved by the party responsible for compliance

could void the user’s authority to operate this equipment.

In order to maintain compliance with the limits of a Class B digital device, U.S. Robotics requires that

you use a quality interface cable when connecting to this device. Suggested cable type is 90-ohm USB

cable for the USB port, and standard telephone cable for the RJ-11 port. The telco cable needs to be

connected with a minimum 26AWG telephone cable.

UL Listing/C-UL Listing

This information technology equipment is UL Listed and C-UL Listed for the uses described in the User

Guide.

FCC Part 68 Registration

Customer Information

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On

the bottom of this equipment is a label that contains, among other information, a product identifier in

the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company.

This equipment uses the following Universal Service Order Code (USOC) jacks: RJ-11.