Warranty Guide

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LIMITED RESIDENTIAL FLOORING WARRANTY - LOWES
SMARTCORE NATURALS WOOD
This Limited Warranty is provided by Shaw Industries, Inc. (Shaw) and begins when the flooring is purchased. USFloors
is a selling brand of Shaw Industries, Inc. The flooring must be installed in accordance with the installation guidelines and
specifications. The flooring must be maintained in accordance with the floor care and maintenance recommendations and
such maintenance continues throughout the duration of the original installation.
The Limited Warranty is further limited to original purchaser of the flooring. Warranty related claims apply to the original
Shaw invoice, or authorized Shaw dealer invoice.
Installation guidelines and specifications along with floor care recommendations can be obtained from your dealer. For
additional contact information, please see the bottom of this page.
LIMITED WARRANTIES
Terms of Lifetime Limited Warranties:
• Within One Year: Claims on defects of this product as covered by this warranty that are reported in writing within one
year of purchase, Shaw will arrange a credit based on the original purchase of the product or replace the product.
Reasonable labor costs are included.
• Between Year One - Five: Claims on defects of this product, as covered by this warranty, that are reported in writing
after one year but within five years of purchase, Shaw will arrange a credit based on the original purchase of the product
or replace the product. Shaw will pay 50% of reasonable labor costs.
• Between Year Five - Ten: Claims on defects of this product, as covered by this warranty, that are reported in writing
after five years but within ten years of purchase, Shaw will arrange a credit based on the original purchase of the product
or replace the product. Labor costs are not included.
• After Ten years: Claims on defects of this product, as covered by this warranty, that are reported in writing after ten
years of purchase, Shaw will provide the sufficient replacement amount of the product to repair the defective area of floor.
Labor costs are not included.
Who is Covered Under these limited Warranties?
These limited warranties apply to you only if you: (1) are the original consumer purchaser of any Shaw hardwood floor;
(2) have paid in full for your hardwood floor, and (3) have purchased the hardwood floor for your own personal
residential use and not for resale. These warranties ARE NOT transferable or assignable and they DO NOT apply to
nonresidential, rental, or commercial purchases/ installations. If professionally installed, Shaw will pay the reasonable
labor costs to perform the replacement or repair during the first five (5) years from the date of the original purchase. In
the event that the style installed in the home is no longer available, Shaw will authorize your dealer to replace the
affected floor with another style of equal value. The above described remedy is the purchaser's sole and exclusive remedy
for claim under this limited warranty.
Limited Lifetime Structural Warranty
Shaw warrants all first quality engineered hardwood floors, in their manufactured condition, to be free from defect in
material and workmanship including milling, assembly, dimension, and grading. Shaw additionally warrants that these
engineered hardwood floors, will not delaminate when properly installed and maintained according to Shaw's installation
and maintenance procedures. In the event that the plies should delaminate due to glue bond failure, Shaw will, at our
option, either: (1) repair the defective plank(s); (2) replace the defective plank(s).
Limited Lifetime Warranty for Residential Finish Wear
Our factory applied finishes make hardwood floor installations fast and easy. Every plank is ready to install right out of
the carton. There is no need for sanding or staining. With our finish you gain the assurance of superior durability and