User's Manual

P/N 466-5236 • REV B • ISS 28APR16 © 2016 United Technologies Corporation. All rights reserved 29
Troubleshooting
Troubleshooting/FAQ
1.
Camera is not showing in list of Wi Fi networks.
Cause
Solution
The camera takes up to 90
seconds to boot up.
It will not show in Wi Fi
Networks until this is complete.
The camera has previously been
setup and ad hoc mode was
turned off.
Perform a factory reset to
broadcast the camera again.
Certain mobile devices do not
support ad hoc mode. iOS and
Windows devices are known to
support Ad hoc, Android and
Windows Mobile devices typically
do not support Ad hoc mode.
If your device does not support
ad hoc mode, install the
camera using a Windows PC.
2.
The camera does not add to the UltraSync network when I
perform the “Scan for Cameras” Function
Cause
Solution
Older firmware versions do not
support cameras.
Make sure your panel is updated
to the XXXXXX-04 Firmware or
newer.
The camera will not work if the
devices are not on the same
network.
Make sure your camera and
ZeroWire Panel are on the same
network.
ZeroWire must be using IP to
work with the cameras.
Make sure your ZeroWire panel
is not installed using a cellular
radio only.
Make sure you are not adding
cameras on a network that
already has a high number of
cameras installed on the same
network. This is unusual, but
may be common in testing
environments.
Put ZeroWire and the cameras
on their own router and this
should solve the problem.