User's Manual

30 P/N 466-5236 • REV B • ISS 28APR16 © 2016 United Technologies Corporation. All rights reserved
3.
The camera was added in the setup process, but the video
doesn’t show in the Cameras tab.
Cause
Solution
After completing the setup
process, the camera may take
up to 2 minutes to full sync and
show in the UltraSync App.
Wait for the process to complete
Make sure your camera is still
connected to the network.
If video still doesn’t show, go
back into setup and perform the
“Scan for Cameras” function
again.
4.
Live Video isn’t giving good quality. It is choppy, shows gray, etc.
Cause
Solution
Check to make sure your
camera’s Wi Fi and/or Ethernet
connection speeds are not poor.
If Wi Fi connection speeds are
poor. It is recommended to use a
Wi Fi repeater to increase signal
strength.
The cameras default settings
are setup to work on a strong
home network.
In some cases, low video settings
may be required to achieve a
smooth video. Use the TruVision
Browser to change the cameras
video settings.
5.
Video Clips take a long time to load.
Cause
Solution
The cameras default settings
are setup to have video clips
start playing in the UltraSync
App within 15 seconds (On a
strong network). If default
settings were changed to longer
clip times or higher video
quality, the amount of time
needed to pull the clip will be
higher.
Lower the quality or length of
clips to shorten load times.