User's Manual

16 P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 United Technologies Corporation. All rights reserved.
Troubleshooting
Troubleshooting/FAQ
1.
The camera does not appear in the list of Wi-Fi
networks.
Cause
Solution
The camera takes up to
90 seconds to boot up.
Wait until the camera
boots up before
checking the Wi-Fi list.
Another user is currently
setting up the camera
using the recommended
method or the camera has
previously been set up
using the recommended
method.
Perform a factory reset
by holding the
WPS/RESET button
for 15 seconds to
rebroadcast the
camera.
2.
The camera does not add to the UltraSync
network when Scan for Cameras is selected.
Cause
Solution
The camera will not work if
the devices are not on the
same network.
Make sure the camera
and the UltraSync Hub
panel are on the same
network.
UltraSync Hub must be
using IP to work with the
cameras.
Ensure that the
UltraSync Hub panel is
not installed using a
cellular radio only.
Ensure that cameras are
not being added to a
network that already has a
high number of cameras
installed on the same
network. This is unusual,
but may be common in
testing environments.
Put UltraSync Hub and
the cameras on their
own router.
3.
The camera was added in the setup process,
but the video doesn’t show in the Cameras tab.