User's Manual

18 P/N 466-xxxx-EN • REV 03 • ISS 25SEP17 © 2017 United Technologies Corporation. All rights reserved.
4.
Live Video quality is poor. It is choppy, shows
gray, etc.
Cause
Solution
Ensure that the camera’s
Wi-Fi and/or Ethernet
connection speeds are
adequate (768 Kbps
minimum).
If Wi-Fi connection
speeds are poor, we
recommend using a
Wi-Fi repeater to
increase signal
strength.
The camera’s default
settings are set up to work
on a strong home network.
In some cases, low
video settings may be
required to achieve a
smooth video. Change
to SD mode from the
mobile app
5.
Video Clips take a long time to load.
Cause
Solution
The camera’s default
settings are configured to
have video clips start
playing in the UltraSync
app within 15 seconds (on
a strong network). If
default settings were
changed to longer clip
times or higher video
quality, the amount of time
needed to access the clip
increases.
Lower the quality or
length of clips to
shorten load times.
Copyright
© 2017 United Technologies Corporation.
Interlogix is part of UTC Climate, Controls &
Security, a unit of United Technologies
Corporation. All rights reserved.