Installation guide

Troubleshooting Procedures

The following table presents symptoms and solutions for problems potentially encountered when installing

the 1800 Series Bundled POS System components.

Symptom Solutions

Touch screen accuracy

is off

• Recalibrate the touch screen using the calibration utility.

The printer does not

have power.

• Check to see if the printer power cable is properly connected to the

printer.

• Make sure that the printer power switch is ON.

The printer has power

but the system does

not boot to Windows.

• Push the ATX power button in the front of the logic unit located on the

lower front right hand side of the unit.

A keyboard error

message displays

when you boot the

1800 Series POS unit.

• Check to see if the keyboard cable is properly connected to the

keyboard. Make sure that the keyboard cable is connected to the

keyboard port (purple) on the logic unit, not to the mouse port (green).

The rear customer

display does not have

power.

• Make sure the customer display is plugged in to connector provided

on back of unit behind the panel cover.

Please call UTC RETAIL’s Technical Support at 800.349.0546, if you have any problems not addressed in

the Troubleshooting Procedures or have questions about other sections of this documentation.