Warranty Guide

LIMITED LIFETIME WARRANTY
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his Limited Lifetime Warranty (the “Limited Warranty”), subject to all of the provisions and conditions set forth below,
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ives you specific legal rights, and you may also have other rights that vary from state to state. This Limited Warranty applies
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nly to Prime Wire & Cable, Inc. Company, a California corporation (“Prime”) surge protectors.
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URGE PROTECTOR LIMITED WARRANTY
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rime warrants to the original purchaser of any Prime Surge Protector for the life of the product, that the Surge Protector
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hall be free of defects in design, assembly, material, or workmanship. Prime will correct defects in its surge protectors by
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epair or replacement, at its option, if, within fifteen (15) days of the discovery of the defect in materials and workmanship,
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he surge protector is returned pre-paid, with proof of purchase by the Consumer to: Attention: Claims Department, Prime Wire
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Cable, Inc. Company, 280 Machlin Court, 2nd Floor, City of Industry, California 91789, and if, after analysis and review by
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rime’s QC Department, the surge protector is deemed covered under the Limited Warranty, as outlined above.
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rime assumes no liability for any incidental or consequential damages, including loss of or damage to data and/or
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oftware, lost sales or profits or damages resulting from delays or failure to perform under this Limited Warranty.
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ONNECTED EQUIPMENT LIMITED WARRANTY
Prime’s Connected Equipment Warranty covers equipment that is damaged by transient voltage (a “Power Disturbance”)
while properly connected through a Prime Surge Protector to a properly wired AC power line with a protective ground.
This is a Limited Warranty subject to the limitations and exclusions set forth herein.
A “Power Disturbance” is hereafter defined as a transient or momentary (less than 1ms) voltage surge and/or spike on
the AC power, data network, coaxial, or telephone line, which voltage surge and/or spike Surge Protectors of the particular
type covered by this Limited Warranty are generally designed to protect against in accordance with industry standards.
This warranty is null and void unless all wires leading into the equipment pass through an appropriate Prime Surge
Protector as described herein below. The warranty will not cover claims for damage resulting from telephone-line, data
network-line, or coaxial-line transients unless the equipment is properly connected to the data ports on the Prime surge
protector in accordance with the installation instructions provided with the unit. If you are using an AC Surge Protector that
does not have phone, data network, or coaxial protection, the warranty is null and void if a power disturbance damages your
equipment through the phone, data network, or coaxial lines. You are only covered if the disturbance entered through the AC
lines.
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ubject to the conditions and limitations hereafter set forth in this Limited Warranty, Prime warrants to the original
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onsumer that it will, at its sole option and discretion, repair or replace any equipment properly connected through a Prime
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urge protector to a properly grounded AC power line, data network line, coaxial line, or telephone line, that is damaged by a
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ower Disturbance if (a) the surge protector did not function properly and protect the equipment because it had defects in
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ssembly, materials, or workmanship, causing it to operate outside design specifications; (b) the surge protector shows clear
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igns of damage; and (c) the damage resulted from the Power Disturbance. This Limited Warranty is limited to losses that are
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ot covered 1) by a warranty from the manufacturer of the connected equipment; 2) by reimbursement from the local power
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ompany, service provider (i.e. telephone, Internet or television); or 3) by the consumer's Homeowner’s Insurance or Renter’s
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nsurance policy.
Consumer agrees to first seek compensation from his/her insurance company, power company or TV, phone or Internet
service provider under any such warranty or policy, and not seek duplicate compensation from Prime. Consumer agrees to
provide reimbursement information from either the local power company or service provider or applicable insurance
information to Prime, at its request; and after a claims settlement, if appropriate, Prime reserves the right to be subrogated
under any existing warranty from the manufacturer of the connected equipment or, claims against the local power company
or service provider, or under any existing insurance policies the claimant may have. This Limited Warranty does not cover (a)
damages caused by acts of God, including flood, erosion, lightning, or earthquake; (b) damages caused by a sustained high
voltage situation, sustained low voltage situation, under voltage, or a low voltage disturbance, including brownouts, sags, or
power outages; (c) damages caused by war, vandalism, theft, normal use wear-and-tear, depletion, obsolescence, abnormal
care or uses, or abuse; (d) damage due to non-authorized program or system equipment modification or alteration; or (e)
damage to equipment that was not directly connected to the surge protector at the time of the Power Disturbance.
This Limited Warranty is limited to surge protectors that indicate on the packaging an accompanying Connected
Equipment Limited Warranty. If a person or facility not authorized by Prime does any repair or modification of the surge
protector, there shall be no remedies under this Limited Warranty and this Limited Warranty shall be deemed null and void.
This Limited Warranty does not cover any Prime surge protector or any properly connected home electronics/equipment which
has been improperly installed, overloaded, abused, or altered in any manner or is not used under normal operating conditions
or in accordance with any labels or instructions, and does not cover any damage to properly connected electronic equipment
resulting from a cause other than a “power disturbance.” These products are intended to limit the maximum amplitude of
transient voltage surge on power lines to specified values. They are intended to be installed on the load side of the main over-
current protection. They have been tested to verify that transient voltage surges are limited to the maximum amplitude in
accordance with established industry standards.
This Limited Warranty excludes and there is disclaimed liability for any incidental, direct, indirect, special, or consequential
or multiple damages, arising out of the sale or use of any Prime Surge Protector, including, without limitation, labor for removal
or reinstallation of the Prime Surge Protector or any connected home electronics/equipment, data loss or alteration, loss of
use, lost sales or profits and any such damages for delay or failure to perform this Limited Warranty obligation.
This is the sole warranty of Prime in respect to connected equipment or other damages; there are no other warranties,
express or implied, except as required by law. Implied warranties required by law include the implied warranty of condition
of quality, merchantability and fitness for a particular purpose, and such implied warranties, if any, are limited in duration to
the term of this warranty.
Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply. This
warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states
do not allow the exclusion or limitation of incidental or consequential damage, so the above limitations may not apply to you.
Prime reserves the right to review the damaged Prime Surge Protector, the damaged equipment, and the site where the
damage occurred. All costs of shipping the Prime Surge Protector and the damaged equipment to Prime for inspection shall
be borne solely by the purchaser. Prime reserves the right to negotiate the cost of repairs. If Prime determines, in its sole
discretion, that is impractical to ship the damaged equipment to Prime, Prime may designate, in its sole discretion, an
equipment repair facility to inspect and estimate the cost to repair such equipment. The cost, if any, of shipping the equipment
to and from such repair facility and of such estimate shall be borne solely by the purchaser. Damaged equipment must remain
available for inspection until the claim is finalized. Whenever claims are settled, Prime reserves the right to be subrogated
under any existing insurance policies the claimant may have.
All above warranties contained herein are null and void if: the Prime Surge Protector in use during the Power Disturbance
is not provided to Prime for inspection upon Prime’s request at the sole expense of the purchaser; Prime determines that the
Prime Surge Protector has been opened, improperly installed, altered in any way or tampered with; Prime determines that the
damage did not result from the Power Disturbance or that no Power Disturbance in fact took place; the repair or replacement
of the damaged equipment is covered under a manufacturer’s warranty, seller’s extended warranty or Prime determines that
the connected equipment was not used under normal operating conditions or in accordance with any manufacturer’s
instructions for the connected devices.
PRIME SURGE PROTECTOR CATEGORY
REPAIR OR REPLACEMENT MAXIMUM
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OW TO FILE A CLAIM
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f the damage to Consumer’s equipment is determined to be covered by this Limited Warranty, Prime will reimburse the
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onsumer’s reasonable cost of repairing such damage or replacing such equipment based upon the following conditions and
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ccording to the following schedule:
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o receive payment for replacement or repair to damaged, properly connected electronic equipment due to a “Power
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isturbance,” the Consumer, within 15 calendar days of suffering the loss
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shall contact Prime, toll free, at [phone]
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nd request a Connected Equipment Warranty Claim Form (CEW-1).
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onsumer must complete and file a written and executed copy of the CEW-1 Claim form with Prime completely describing
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he damaged equipment for which the Consumer is making the claim including an explanation of how the damage was
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ustained to such equipment, together with original proof of purchase (with the original
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ales receipt showing the date of
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urchase, amount paid, and place of purchase) of the surge protector and the equipment for which the claim is made.
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he Connected Equipment Warranty Claim form shall be sent by the Consumer to: ATTN: Claims Department, Prime Wire
&
Cable, Inc., 280 Machlin Court, 2nd Floor, City of Industry, California 91789.
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he CEW-1 form can be faxed to [phone] to begin the claim process. However, an original copy signed by the
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onsumer must be mailed to Prime’s Claims Department at the address provided above along with the surge protector
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nvolved in the claim and within 15 days of faxing the claim form to Prime
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rior to any obligation of Prime to repair or replace the damaged equipment, Consumer shall also do the following:
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. Consumer shall first (a) file a written claim with the power company or applicable service provider company, i.e.
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elephone, Internet or television (CATV, satellite or other), that caused the “power disturbance,” which claim the service
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rovider company must deny to the Consumer in writing, or must show in writing the amount that said provider will cover for
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he claim (b) file a written claim with the Consumer’s applicable insurance company(s) for damages, which claim the insurance
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arrier must deny to the Consumer, in writing, or must show in writing the amount that said insurance carrier will cover for
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he claim;
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. Return the unit to the address indicated above within the 15 day period set forth above
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prepaid, in the original box,
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leeve, or carton, as well as copies of the written claims to the power company or service provider (as defined above) and the
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nsurance carrier, the written notices of rejected claim from the power company, service provider, and insurance carrier(s), and
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ll amounts or monies recovered or to be paid to the Consumer by the power company, service provider and/or insurance
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arrier(s), if any;
3
. Have such equipment quoted for repair by an authorized service center of such equipment’s manufacturer;
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. Request a statement from the repair facility documenting the nature of the damage, and a note from the Consumer
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xplaining how the damage was sustained to such equipment;
5. Send the above, pre-paid, to the Prime address stated above for analysis, review, and authorization for repair as applica
IMPORTANT NOTES
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he claim form is not valid until it is signed and mailed, emailed or faxed to Prime and Prime has also received the surge
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rotector as well as all of the original receipts and other documentation as outlined here in the Connected Equipment Warranty
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nd the claim submittal instructions.
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f the claimant cannot provide the unit involved in the claim within the 15 day period set forth above
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hen Prime will not
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rocess the claim and it will be rejected.
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f the claimant cannot provide receipts showing proof of purchase for the surge protector and the damaged equipment then
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rime will not process the claim and it will be rejected.
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laimant must provide ORIGINAL receipts and keep a copy of all receipts and other submitted forms and letters for
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he claimant’s files)
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n order to keep the claimant’s file open, the claimant must provide written notification to Prime within 30 days of the
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eceipt of the claim form
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hat he/she has contacted his/her insurance company, power company or TV, phone or Internet
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ervice provider in order to file a claim with said entities or Prime reserves the right to close the claim.
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f Prime determines that the Limited Warranty covers the damaged, connected equipment, and that the equipment was
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amaged as a direct result of the surge protector which is covered under the Limited Warranty, Prime will either;
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. Authorize repair of the connected equipment, at a cost not to exceed the maximum amount as indicated on the packaging
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f the surge protector in question and consistent with the limitations set forth in this limited warranty;
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. Provide the consumer with an equivalent equipment replacement; or
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. Reimburse the consumer for the then present fair market value of the damaged connected equipment. The then present
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air market value of the equipment will be determined according to the current value specified in the most recent edition of
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he Orion Blue Book by Orion Research Corporation, Roger Rohrs - Publisher.
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AMS/Endispute shall resolve any dispute arising out of, or relating to this Warranty, in Orange County, California, or its
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uccessor ("JAMS/Endispute") through mediation. If mediation is unsuccessful, the dispute shall be resolved by BINDING
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rbitration in accordance with JAMS/Endispute’s then current rules. The parties shall be bound by the results of BINDING
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rbitration. The prevailing party in any BINDING arbitration shall be entitled to recover costs and fees, including actual
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ttorneys' fees. The arbitrator shall determine the identity of the prevailing party whether or not the arbitration proceeds to
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ecision. Each party hereto agrees to pay one-half (1/2) of all fees and costs charged to commence and conduct the mediation
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nd/or BINDING arbitration.
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his Limited Warranty extends through the lifetime of the surge protector, which means until the surge protector has
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xceeded its capacity to protect against surges and spikes. The RED "Surge Indicator Light" will no longer be lit when this
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apacity is exceeded. The capacity of the surge protector may be exceeded after a Power Disturbance. Therefore, it is
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ncumbent on the consumer to regularly and frequently examine the surge protector to assure the RED indicator light is
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lluminated indicating surge protection is still functioning properly.
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ROPER USE: If the RED surge indicator light burns out, that indicates that the surge protector has served its purpose and
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hat it must immediately be replaced. If the Consumer continues to use the surge protector AFTER the indicator light burns
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ut, then that constitutes misuse by the Consumer and this Limited Warranty is void.
IMPORTANT: READ THE FOLLOWING INSTRUCTIONS CAREFULLY
INSTRUCTIONS FOR PROPER USE:
1) If the circuit breaker “trips” due to a power overload, do the following:
a) Unplug the multi-outlet strip from the power source.
b) Turn the power switch of each piece of connected equipment to the “off” position.
c) Unplug and remove all equipment, appliances and apparatus connected to this product.
d) Wait a few minutes and then reset the circuit breaker by pushing in the button or by re-setting the switch on the
multi-outlet strip “off” and then “on”.
e) Plug the multi-outlet strip back into the power source.
f ) Plug each piece of equipment back into the multiple outlet strip taking care not to exceed maximum wattage and
amperage load.
2) Before each use, make sure that the power cord is uncoiled and knot-free when in use to avoid potential overheating
of the cord and unit.
3) Always use the finger grip on the plug to remove from wall receptacle. Never pull the plug out by pulling on the cord.
4) If this unit is a Surge Protector, regularly examine the Indicator Light. If the Surge Indicator Light is no longer
illuminated, the surge circuit is no longer functioning and the surge protector must be replaced.
WARNINGS
Failure to comply with the following may result in damage or injury.
All warranties contained herein are null and void if surge protector is used in violation of any of the following
conditions:
1. FOR INDOOR USE ONLY.
2. Do not use in receptacles that are not properly grounded.
3. Do not “daisy-chain” surge protectors in serial fashion.
4. Do not plug surge protector into an extension cord.
5. Do not plug extension cords into surge protector.
6. Do not use surge protector in conjunction with a UPS (uninterruptible power supply).
7. Do not use surge protector with three-to-two-prong adapters.
8. Do not plug heater(s) into surge protector.
9. Do not use with generators.
10. Do not use with sump pumps.
11. Do not use with water-related device(s).
12. Do not use with life support device(s).
13. Do not use with medical device(s).
14. Do not use with cars or motorcycles.
15. Do not use with golf-cart battery charger.
16. Do not exceed ratings of 125 volt AC, 15 Amps, 1875 Watts
17. Do not use in damp or wet areas.
18. Do not use outdoors at any time.
19. Do not use with aquariums.
20. Do not attempt to repair or perform internal examination – there are no user serviceable parts inside the unit.
PRIME SURGE PROTECTOR RATING
MAXIMUM COVERAGE
Product Ratings:
Less than 1000 Joules
Product Ratings:
Between 1000 & 2000 Joules
Product Ratings:
Between 2001 & 3000 Joules
Product Ratings:
Greater than 3000 Joules
Up to $100,000.00 repair or replacement coverage of all properly
connected equipment due to failure of the surge protector.
Up to $200,000.00 repair or replacement coverage of all properly
connected equipment due to failure of the surge protector.
Up to $300,000.00 repair or replacement coverage of all properly
connected equipment due to failure of the surge protector.
Up to $400,000.00 repair or replacement coverage of all properly
connected equipment due to failure of the surge protector.
rev. 09032009-UT
Prime Wire & Cable, Inc. • [phone] • www.primewirecable.com
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. Consumer shall first (a) file a written claim with the power company or applicable service provider company, i.e.
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elephone, Internet or television (CATV, satellite or other), that caused the “power disturbance,” which claim the service
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rovider company must deny to the Consumer in writing, or must show in writing the amount that said provider will cover
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or the claim (b) file a written claim with the Consumer’s applicable insurance company(s) for damages, which claim the
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nsurance carrier must deny to the Consumer, in writing, or must show in writing the amount that said insurance carrier
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ill cover for the claim;
2
. Return the unit to the address indicated above within the 15 day period set forth above
,
prepaid, in the original box,
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leeve, or carton, as well as copies of the written claims to the power company or service provider (as defined above)
a
nd the insurance carrier, the written notices of rejected claim from the power company, service provider, and insurance
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arrier(s), and all amounts or monies recovered or to be paid to the Consumer by the power company, service provider
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nd/or insurance carrier(s), if any;
3
. Have such equipment quoted for repair by an authorized service center of such equipment’s manufacturer;
4
. Request a statement from the repair facility documenting the nature of the damage, and a note from the Consumer
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xplaining how the damage was sustained to such equipment;
5. Send the above, pre-paid, to the Prime address stated above for analysis, review, and authorization for repair as
applicable.
1. Authorize repair of the connected equipment, at a cost not to exceed the maximum amount as indicated on the packaging
of the surge protector in question and consistent with the limitations set forth in this limited warranty;
2. Provide the consumer with an equivalent equipment replacement; or
3. Reimburse the consumer for the then present fair market value of the damaged connected equipment. The then present
fair market value of the equipment will be determined according to the current value specified in the most recent edition of
the Orion Blue Book by Orion Research Corporation, Roger Rohrs - Publisher.
Printed in China
Surge Warranty 2009-Utilitech:New Surge Warranty Z-Fold 4/22/10 3:33 PM Page 1