Specifications

Troubleshooting
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6. TROUBLESHOOTING
When using this phone, if you run into malfunctions, please refer to the
following troubleshooting techniques before requesting help:
Symptom
Diagnosis
Solution
Have you pressed
and held it for more
than 2 seconds?
Press and hold
for more than 2
seconds.
Is the battery connector
reversed?
Insert the connector
correctly.
The phone cannot
be switched on
Is the battery low?
Charge the battery.
Is the phone connected
to an AP and registered
with the Vonage
network?
Ensure the phone’s
WiFi settings are
correct.
Is the phone outside of
the AP’s range? Is
there sufficient signal
strength?
Move closer to the
AP for better signal
strength.
Is the keypad locked?
Unlock the keypad.
Cannot make
calls
Is the phone number
correct?
Enter the correct
number to make the
call.
Is the ring mode of the
current profile set to
Vibration or Mute?
Select different ring
mode or different
profile.
No ring
Have you pressed and
held in standby
mode, displaying ?
In standby mode,
press and hold
again.