Specifications

Troubleshooting
73
Symptom
Diagnosis
Solution
Is there an obstacle
nearby that is
preventing signals from
passing?
Move to another
area.
Strong
interference noise
during call; or call
interrupted
Is there data download
via the AP, which
affects your phone’s
signal quality?
Connect to another
AP or stop the data
download.
Is the charger properly
connected to the
phone?
Connect the charger
and phone correctly.
The battery
cannot be
charged (The
battery indicator
bar does not
scroll)
Is the charger
connected to a 100-
240V AC wall outlet?
Connect the charger
to a 100-240V AC
wall outlet correctly.
While using a
headset/earpiece,
can’t hear the
conversation or it
is distorted
Does the headset /
earpiece have a round
2.5mm 3 conductor
plug (4 silver sections
with 3 black rings)?
Use a correct
headset/earpiece.
The phone’s time
is off by one hour
Are Time Zone and
DST set properly?
Correct Time Zone
and DST settings
How to know the
F1000 phone’s IP
address and MAC
Address?
Have you accessed the
Network Information
option?
Refer to “Network
Information” on page
65.
Is SSID broadcasting
disabled on your AP?
Enable your AP’s
SSID broadcasting.
Net Search didn't
find my AP
Is the phone within
range of your AP?
Move to your AP’s
range.
For more troubleshooting help, visit http://www.vonage.co.uk/help