User manual

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5. Troubleshooting5. Troubleshooting
These are the most common problems and solutions that come
up when starting to use the F3000 WiFi phone. If you are having
trouble placing a phone call, go through this checklist until your
problem is solved:
I cannot make a phone call:
- Is the phone connected to an AP and registered with the
service network?
If so, you will see the right soft key function displaying
Names in standby mode. Key in the phone number to call
and press .
If the phone hasn't connected to an AP, refer to Section 3.1
("Connecting to Open Access Points") and Section 3.2
("Connecting to Protected or Specific Access Points") for
advice.
If the phone has connected to an AP, but hasn't registered
with the service Network, the following message will appear
"No Service Try Another AP". This may indicate connection
to an AP for which there is no Internet, or possibly an AP that
has filtering. Try connecting to another AP.
- Is there sufficient signal strength? Check the Signal Bars in
the top left corner of the display. Move closer to AP for better
signal strength.
The phone cannot be switched on:
- Press and make sure you hold it down for more than 2
seconds.
- If it still doesn't switch on, check your battery. If necessary,
charge the battery.
How do I know what my IP address and Mac Address is?
Access the Network Information option: Press (Menu);
press to scroll to WiFi and press (Ok); press to
select Network Parameter. Press to select Network
Information.
Net Search didn't find my AP:
Make sure SSID broadcasting is enabled on your AP.
HELPFUL HINT: Your WiFi phone's Local Log function provides the
phone's status information, which may help analyze the problem.
Press (Menu); press to scroll to Misc and press (Ok).
Press to select Local Log. The phone's status information will be
displayed.
Strong Weak
Doc. Code: 8810026900.0512