Version: 4.0 USER NAME (TELEPHONE NO.) Customer Account Number (CA No.
INTRODUCTION ................................................................................................. 3 MAIN FEATURES OF THE BROADBAND/ ADSL SERVICE ...................................... 3 HOW TO GET CONNECTION ................................................................................ 3 WHY BROADBAND/ ADSL FROM MTNL ...................................................................... 3 AVAILABILITY & FACILITY OF SERVICE......................................................................
Introduction MTNL is providing Broadband Internet Services (ADSL2+) to its users in Delhi. MTNL is the first service provider in India to introduce ADSL2+ technology based Broadband Internet services. It enhances the web browsing speed and consumes less power. It provides simultaneous availability of phone and Internet on the existing telephone line. For Broadband Internet access, there are no telephone call charges.
Availability & Feasibility of Service • Availability of service subject to subscriber location and technical feasibility. • Download Speed is dependent on telephone line length .In case higher speed is not possible due to distance / line condition, speed achievable and correct plan will be configured and the customer will be intimated by e-mail/ phone from the Area DSL helpdesk. • Shifting and safe custody is possible only along with existing telephone line.
2. Username / Login ID MTNL will activate the Broadband Service using Customer’s MTNL Telephone Number digits as Username/Login ID. For example for Broadband Services on Telephone No 23333333, user will be allocated his/her Username/Login ID as 23333333. 3. Password The Password given by MTNL would be used for the first time login and thereafter Customer needs to change and customize his/her Password.
v. In the table that appears on the right side, Select the Login Id (User Name - which is your Broadband Connection Telephone No) for which you want to change the Password. vi. Click on the ‘Current Password’ field and enter your existing password. vii. Click on the ‘New Password’ field and enter your new password. Please note that the Password should have minimum of 4 alphanumeric characters. viii. ix. Click on ‘Confirm New Password’ field and re-enter your new password. Click on ‘Change Password’.
4. To Change Password in CPE/ ADSL Router (UT Star 300RTU) i. Webpage, http://192.168.1.1/main.html from your own broadband connection to login into your ADSL Router/Modem (CPE). ii. Logon using user name as admin and Password also as admin. iii.
iv. Click on Advanced Setup on your left panel then click on EDIT BOTTAN . v. In VPI - 0 and VCI - 32 and Service Category - UBR Without PCR and click on Next.
vi. Select PPP over Ethernet (PPPoE) and click on Next. vii. In PPP Username type User’s B/B Tel. No. and in the PPP Password Delete the existing password appearing in the Password field and enter the new password carefully. This should be the same as the one entered on the MTNL Web-Self Care in ‘Change Service Password’ menu. This password in your ADSL Router and the password on the MTNL Server are matched before connection is established.
viii. Check on Enable WAN Service Dialog Box. Click Next.
ix. Click on Save Button. x. Click on Save/Reboot Button. xi. Wait for Two Minutes.
5. How to Configuration of UT Star 300R2U For Prepaid BB 1. Type http://192.168.1.1/main.html in address bar of Internet Explorer. 2. In User Name type admin and password admin, click OK. 3. The Modem page will display. 4. Click on Advanced Setup and select WAN Button then Click Add Tab 5. In VPI:- 0 and VCI:- 37 and Service Category:- UBR Without PCR and click on Next. 6. In Connection Type - Select Bridging and click on Next. 7. Check on Enable WAN Service Dialog Box. Click Next. 8. Click on Save Button.
Configure Of bridge connection 1. How to creation of dialer in PC (only for Windows XP): Step 1 to Step 11. Step 1. Click on Start, Select Setting, Control Panel Step 2.
Step 3. Click on Create a New Connection Step 4 .
Step 5. Select Connect to the Internet, and Click next Step 6 .
Step 7. Select Connect using a Broadband Connection that require a User Name & Password, Then Click NEXT Step 8.
Step 9. Give User Name (Telephone Number on which you have broadband connection) and Password. For new connections, the password is the C.A. Number of the telephone. Enter the password again to confirm password. Click NEXT Step 10.
Step 11 . Shortcut Dialer will be created on the Desktop with a Name MTNL, Double Click on Dialer & Click Connect NOTE ==Î If subscribers have windows 2000, win98 and win ME. And they want to create Bridge Dialup for connecting router on Bridge Mode, so call on our Helpdesk Toll Free T. No.
2. How to Configuration UT star R2U router for bridge connection 1. Type http://192.168.1.1/main.html in address bar of Internet Explorer. In User Name type admin and password utstar, click OK.
2. The Modem page will display. 3.Check the Remove Dialog Box, and click on Remove Button.
4. Now Click on Add Button 5. In VPI - 0 and VCI- 32 and Service Category- UBR Without PCR and click on Next.
5. Select Bridging and click on Next. 6. Check on Enable Bridge Service Dialog Box.
7. Click on Save Button. 8. Click on Save/Reboot Button.
9. Again Device Info page will displayed. 10. Click on Management Button, and then Select Save/Reboot Tab.
Click Save/Reboot Button 11. Wait for Two Minutes.
12. Click Device Info Button then Select WAN Tab And Check the Status will be UP, Now Close the Internet Explorer Page. Click here for all the Modem Configuration How to Use Email Services? Email-IDs: MTNL provides email address and personal email box(s) to all users of broadband service. These email services can be accessed using a browser (web-based email) and also using a POP3 client like Outlook Express.
v. In the table that appears on the right side no. of eligible E-Mail ID's will appear. Click the check box and enter the new E-Mail ID under ‘Login’ field (At least 3 characters). vi. Under the ‘Password Field’ enter password for new E-Mail ID. Please choose the password between 4 to 8 alphanumeric characters. vii. Click under ‘Confirm Password Field’ and re-enter your new password, which should be same as at Step VI. viii. For creation of more E-Mail Boxes (if available) repeat the steps from v to vii.
• For password use – email account password (as created above at step vi) • Set your email client to use Authentication while sending mails by selecting the option ‘My server requires authentication’. Detailed procedure for setting up the email client is also available on the MTNL Delhi website http://mtnldelhi.in. Mail Configuration for VSNL and Other ISP Step 1: Configure a normal MTNL account in your Out Look Express.
Step 6: Click Sever Step 7: Provide incoming mail (POP3) as the Server Name of ISP/VSNL. Step 8: Provide Out Going mail (SMTP) as the MTNL Server Name i.e. smtp.bol.net.in Step 9: Then check My server require authentication tab and press settings… Step 10: Select Log on using option.
Step 11: In Account Name provide MTNL email account name and in password provide the password and click remember password and press ok. Ok and then close . Note: For users already having email-ids Customers can continue to use Web based email services from other service providers. Services like Hotmail, Yahoo, Rediffmail shall be accessible using the web based interface. However the use of email addresses with POP3 facility will depend on the policy of the email service providers.
• Click on ‘View Session History’ option available on the left side of the page. Select the desired Date Range (Period) to view the detailed usage. You can also print the detailed usage logs.
How to View Your Broadband Usage Bill Details? Log on to the web site http://mtnldelhi.in On the right hand side of the page that will appear on the browser, click on the “View Broadband Usage Bill Details ” link under “Useful Links” heading. iii. Enter your broadband connection telephone number. iv. Select the month for which you want to view the broadband usage bill details. v. Click on ‘Go’ to view the Usage Bill details including CPE Rental for the month you selected. i. ii. 12.
• • Verify the functioning of LAN Card on PC. If still the LED does not glow, register complaint with MTNL. or USB LED (If used for connection between PC and ADSL2+ CPE) Normal Status – Glowing and stable in case of NO activity and blinking in case of activity (Browsing etc.) Faulty status – OFF. Perform the following steps to further diagnose • Check the USB cable for loose connection. • Remove and Reinsert the cable on PC and ADSL CPE. • Verify the functioning of USB device on PC.
¾ ¾ ¾ ¾ Go to Connections tab and click on LAN Settings. Make sure that all the options are un-checked. Click on OK and close the Internet Options window. Close the Browser. ¾ Also verify the following TCP / IP Settings. Go to My Computer - > Control Panel - > Network Connections – > Right Click your LAN connection Icon where D-Link device is indicated. Select Properties.
Dos & Don’ts 1. Switch off CPE when not in use. 2. To avail Unlimited Free Internet Usage during night (00.00 hrs to 08.00 Hrs) in TriB 590NU Plan Switch ON CPE during Night after 00.00 hrs and ensure disconnection before 08.00 hrs. 3. In case of power off/on CPE, please wait for 2-3 min before connecting to Internet 4. Do not use any other power adaptor than the one supplied with CPE 5. Don’t use the ‘Restore Factory Default Setting’ option in the CPE 6.
Quick Reference MTNL Delhi Website – http://mtnldelhi.in ; http://delhi.mtnl.net.in Complaint booking – Dial 198 Broadband Helpdesk –Dial Toll free Tel. No.1504 or 22221504 E-mail address of Broadband Helpdesk: helpdesk.delhi@bol.net.in or 1504@bol.net.in For Tariff Plan Details and Booking of Broadband Connection - Dial 1500 or 22221500. Tariff Plans : http://mtnldelhi.in/broadband/triband_tariff.htm MTNL provides a contention ratio of 1:28 for both Home and Business Broadband users.
