User guide

Introduction
MTNL is providing Broadband Internet Services (ADSL2+) to its users in Delhi. MTNL is the first service provider
in India to introduce ADSL2+ technology based Broadband Internet services. It enhances the web browsing
speed and consumes less power. It provides simultaneous availability of phone and Internet on the existing
telephone line. For Broadband Internet access, there are no telephone call charges.
Definition: Broadband Internet Service - An ‘always-on’ data connection that is able to support interactive
services including Internet access and has the capability of the minimum download speed of 256 kilo bits per
second (kbps) to an individual subscriber.
Main Features of the Broadband/ ADSL Service
• High speed data download starting from 256 Kbps to 8 Mbps
• Simultaneous availability of Phone and Internet on the existing telephone line, Always on Internet.
• No call charges for Internet access.
• ‘High on Value Low on Cost’ Service
• 24 Hours Help line and Technical support on phone.
• Easy registration on phone and web.
• Telephone will continue to work even in case of power failure at the customer end.
• ‘Use now and pay later’ in telephone bill. It provides a means to bill based on Volume of data
downloaded.
• Multicast Video Services, Video-on-demand etc in future
• Sharing of Broadband connection to create own local Area Network (LAN), that is, more than one PC
can be connected.
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MTNL provides a contention ratio of 1:28 for both Home and Business
Broadband users.
How to Get Connection
To apply for a Broadband Connection, do one of the following:
• Call MTNL call center at “1500”. Indicate the MTNL land line Telephone No on which Broadband
Service is required and also the CA No. given in the Telephone Bill.
• Or, Visit MTNL designated Area Customer Service Centers/ Sanchar Haat of the concerned area and fill
the Broadband/ADSL Connection Subscription Form.
• For registration in the name of Company/Business Establishment please book at Sanchar Haat.
• Based on your request, an MTNL official/ MTNL DSA will come to your premises, get the form filled and
signed. The form can also be downloaded from MTNL website URL
http://mtnldelhi.in/services/broadband.htm or can be collected from the designated Customer Service
Centers/ Sanchar Haat.
• MTNL will provide Broadband Service within 15 days of your application for broadband connection
based on the technical feasibility. In case of non-availability of service in the particular area/ wire
Centre/Telephone Exchange, waiting list will be maintained.
• MTNL will install ADSL2+ Router/Modem (CPE) and the account will be opened.
Why BROADBAND/ ADSL from MTNL
• Faster Connection: Dedicated Bandwidth
• Easy Communication: Talk and Surf at the same time.
• Sharing: Share connection to create your own LAN
• Inexpensive: Affordable Tariff Plans
• Security: Secure Communication
• Always On Internet.
• A good technical support by our sound technical team for any technical problem.
• Round The Clock On Line Assistance: call our Helpdesk Toll Free Telephone No 1504.
• For reconnection of Broadband connection waved off 1000/- Rs pay only 300/-.
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