User Manual

Trouble Shooting
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Typical questions
1. How to deal with video flash or cut off during the installation?
 Power indicator should be solid on and status indicator should be
blinking. If not, please check if the power adapter is well connected.
 Link indicator should be solid on, if it is blinking or off, it is likely a
problem with your Ethernet cable, please change to a qualified cable
(Cat5e/6/7,
EIA/TIA 568B) and make sure the cable length is within the
maximum distance (230ft for 1080P, 130ft for 4K).
 HDCP indicator should be solid on or blinking, if it is off, it means no
signal pass through, please check if the HDMI cables are well
connected to the source and TV, or the Ethernet cable that connects
transmitter to receiver is normal. Try to change to a better HDMI cable
or Ethernet cable. Also, make sure that your source and TV are under
4K@60 (4:2:0 8bit).
2. How to deal with a weak or not working IR signal?
 Make sure the IR cables are correctly installed according to the diagram
above.
 Check if the IR emitter head is secured over the center of the device IR
receiver window. The best position may vary depending on the device,
please refer to the device user manual. If the signal is weak, please try
adjusting the position.
 Pay attention to the control angle and distance as below: The control
signal will be better when your controller is pointed at the IR receiver
head directly.
Enabled Angle 0° 30°(Horizontal) 15°(Vertical)
Distance
8m(Max) 4.5m(Max) 3m(Max)