User's Manual

11 Trouble-shooting
Result Possible cause Solution
Grey residue on
washing
▪ Grease and dirt
particles left behind.
▪ Residue from detergent,
limescale and dirt
▸ Increase detergent dosage.
▸ Use heavy-duty washing detergent.
▸ Adjust amount of detergent to water
hardness and degree of soiling of
washing (see page 18).
▪ Washing drum is over-
loaded.
▸ Put less laundry into the washing
drum (see page 16).
Washing feels
hard
▪ Poor rinsing effect
through very soft water
(below 15 °fH).
▸ Select user setting «Soft water» (see
page 31).
Unsatisfactory
wash result using
detergent for col-
oureds
▪ Washing detergent used
does not contain
bleach.
▸ Use washing detergent containing
bleach (see page 17).
▪ Exceptionally heavily
soiled washing.
▸ More intensive programme, e.g. de-
gree of soiling «heavily
soiled».
Unsatisfactory
wash result using
liquid detergent
▪ Liquid detergent does
not contain bleach.
▸ Use washing detergent containing
bleach (see page 17).
Soap deposits on
washing
▪ Water hardness is too
high.
▸ Soap detergent should only be used
if the water hardness is below 25
°fH (see page 18).
Unsatisfactory
rinsing perform-
ance
▪ Too much washing de-
tergent.
▸ Adjust washing detergent dosage to
water hardness and degree of soil-
ing (see page 18).
▪ Very soft water (below
15°fH)
▸ Select user setting «Soft water» (see
page 31).
Fabric stains ▪ Rust stains
▪ Chemical effect
▪ Residues from hair care
products, cosmetics
and plants can react
with the suds to cause a
chemical reaction that
can result in staining.
▸ Brush out pockets in garments.
▸ Wash items with metal parts separ-
ately.
Colour run ▪ Non-fast colours in the
wash.
▸ Wash white and coloured textiles
separately.
▸ Follow fabric care labels.
▪ Items in the wash
whose colour has run.
▸ Empty garment pockets.
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