User Manual

Documents are only to be used and distributed completely and unchanged. It is strictly the users’ responsibility to check carefully
the validity of this document with respect to his product. Manual-no.: 999164 / 19/05/2009
page 71 of 75
Repair - return - DKD calibration
Safety and health of our staff, laws and regulations regarding the handling of dan-
gerous goods, occupational health and safety regulations and regulations regarding
safe disposal of waste require that for all pumps and other products the “Health
and safety clearance form“ must be send to our ofce duly completed and signed
before any equipment is dispatched to our premises.
Fax or post a completed copy of the health and safety clearance form to us in advance.
The declaration must arrive before the equipment. Enclose a second completed copy
with the product. If the equipment is contaminated you must notify the carrier.
No repair / DKD calibration is possible unless the correctly completed form is
returned. Inevitably, there will be a delay in processing the equipment if infor-
mation is missing or if this procedure is not obeyed.
If the product has come in contact with chemicals, radioactive substances or other
substances dangerous to health or environment, the product must be decontami-
nated prior to sending it back to the factory.
- Return the product to us disassembled and cleaned and accompanied by a
certicate verifying decontamination or
- Contact an industrial cleaning and decontamination service directly or
- Authorize us to send the product to an industrial cleaning facility at your ex-
pense.
To expedite repair and to reduce costs, please enclose a detailed description of
the problem and the product’s operating conditions with every product returned for
repair.
We submit quotations only on request and always at the customer’s expense. If
an order is given, the costs incurred are offset from the costs for repair or from the
purchase price, if the customer prefers to buy a new product instead of repairing the
defective one.
- If you do not wish a repair on the basis of our quotation, the equipment
might be returned to you disassembled and at your charge!
In many cases, the components must be cleaned in the factory prior to repair.
For cleaning we use an environmentally responsible water based process. Unfor-
tunately the combined attack of elevated temperature, cleaning agent, ultrasonic
treatment and mechanical stress (from pressurised water) may result in damage to
the paint. Please mark in the health and safety clearance form if you wish a repaint
at your expense just in case such a damage should occur.
We also replace parts due to optical aspects upon your request.
Before returning the equipment ensure that (if applicable):
- Equipment has been cleaned and/or decontaminated.
- All inlet and outlet ports have been sealed.
- Equipment has been properly packed, if necessary, please order an original pack-
aging (costs will be charged), marked as appropriate and the carrier has been
notied.
- Ensure that the completed health and safety declaration is enclosed.
We hope for your understanding for these measures, which are beyond our control.
Scrapping and waste disposal:
Dispose of the equipment and any components removed from it safely in accordance
with all local and national safety and environmental requirements. Particular care
must be taken with components and waste oil which have been contaminated with
dangerous substances from the process. Do not incinerate uoroelastomer seals
and O-rings.
- You may authorize us to dispose of the equipment at your expense.
Notes on return to the factory
NOTICE
NOTICE