User`s guide

Chapter 5 ___________________________________________________________ Troubleshooting
VAISALA______________________________________________________________________ 199
Return Instructions
If MAWS needs repair, please follow the instructions below to speed up
the process and avoid extra costs. When the setup is defected, please
send also the captured MAWS_Terminal.log file and the configuration
file (.dtg). Refer to MAWS Lizard User’s Guide for instructions how to
export a setup file.
1. Read the warranty information.
2. Write a Problem Report with the name and contact information of
a technically competent person who can provide further
information on the problem.
3. On the Problem Report, please explain:
- What failed (what worked / did not work)?
- Where did it fail (location and environment)?
- When did it fail (date, immediately / after a while /
periodically / randomly)?
- How many failed (only one defect / other same or similar
defects / several failures in one unit)?
- What was connected to the product and to which connectors?
- Input power source type, voltage and list of other items
(lighting, heaters, motors etc.) that were connected to the same
power output.
- What was done when the failure was noticed?
4. Include a detailed return address with your preferred shipping
method on the Problem Report.
5. Pack the faulty product using an ESD protection bag of good
quality with proper cushioning material in a strong box of adequate
size. Please include the Problem Report in the same box.
6. Send the box to:.
Vaisala Oyj
Contact person / Division
Vanha Nurmijärventie 21
FIN-01670 Vantaa
Finland