Vanguard Managed Solutions 651/652 Models STATU S ISDN-D TEST POTS 1 PWR POTS 2 650 650 Series Installation Manual
Notice ©2002 Vanguard Managed Solutions, LLC 575 West Street Mansfield, Massachusetts 02048 (508) 261-4000 All rights reserved Printed in U.S.A.
Hazardous Voltage Warning There is sufficient voltage in this unit to cause bodily harm. You must disconnect the power to this unit before servicing. Warning La tension électrique dans cet appareil est suffisante pour causer un préjudice physique. Vous devez débrancher l'alimentation électrique de cet appareil avant toute intervention. Warning Die Spannung in diesem Gerät ist hoch genug, um Körperschaden zu verursachen. Vor jeglicher Wartung ist das Gerät von der Stromversorgung zu trennen.
Connecting Ports Caution Ports that are capable of connecting to other apparatus are defined as Safety Extra Low Voltage (SELV). To ensure conformity with EN60950 - ensure that these ports are only connected to ports of the same type on other apparatus. Warning Les ports qui sont susceptibles d’être connectés à des équipements sont désignés comme TBTS. Pour garantir la conformité à la norme EN 60950, n’interconnecte ces ports qu’avec des ports du même type sur des autres matériels.
Contents About This Manual Customer Information Customer Response Card Chapter 1. Getting Started Vanguard 650 Series Features ...................................................................... Sample Network Topology ........................................................................... 651/653 - Data Only ..................................................................................... 652/654 POTS With/Without Battery Backup .............................................
Contents (continued) Appendix A. Specifications Product Specifications .................................................................................. ISDN Cable Description ............................................................................... Data 1 and Data 2 Cable Descriptions .......................................................... A-2 A-3 A-4 Appendix B. Software License and Regulatory Information Product Declarations and Regulatory Information .......................................
About This Manual Overview Introduction This manual describes features, hardware, specifications, and applications for the Vanguard 650 Series of products. This revision of the Manual is specific to the manual 651/653 and 652/654 models of the product. For information on operating system software and configuration, see the Vanguard Documentation Kit. Audience This manual is intended for operators of Vanguard 650 Series products. Software Revision Level The 650 Series runs Release 5.
About This Manual (continued) Special Notices The following notices emphasize certain information in the manual. Each serves a special purpose and is displayed in the format shown: Caution Caution provides you with information that, if not followed, can result in damage to software, hardware, or data. Mise en Garde Un avertissement constitue le message le plus sérieux, indiquant que vous pouvez subir des blessures corporelles.
About This Manual (continued) Related Documentation Vanguide ONS 5.2 CD-ROM The Vanguide ONS 5.2 CD-ROM contains all Vanguard and 650 Series documentation. It also contains the Vanguard Operating Software images available at the time of release, and some pre-established configuration memory files (CMEMs) that are discussed later in this manual. Other Documentation The following documentation is provided on the Vanguide CD-ROM. It can also be ordered separately.
Customer Information Customer Questions Customers who have questions about Vanguard Managed Solutions products or services should contact your VanguardMS representative or visit this website for product, sales, support, documentation, or training information: http://www.vanguardms.com Comments About This Manual Customer Information To help us improve our product documentation, please complete the comment card included with this manual and return it by fax to (508) 339-9592.
Customer Response Card Vanguard Managed Solutions would like your help in improving its product documentation. Please complete and return this card by fax to (508) 339-6814; Attention: Product Documentation, to provide your feedback. To discuss comments with a member of the documentation group, provide telephone information at the bottom of this page. Thank you for your help.
Chapter 1 Getting Started Overview Introduction The Vanguard 650 Series, shown in Figure 1-1, is a low-cost, ISDN terminal adapter designed to address retail applications requiring D-packet support for Point Of Sale (POS), lottery, and alarm system protocols. STAT US ISDN -D TEST POTS1 PWR POTS 2 650 Figure 1-1. Vanguard 650 Series In This Chapter Topic See Page Vanguard 650 Series Features ...................................................................... Sample Network Topology ...........
Configurations The Vanguard 650 Series currently comes in four hardware configurations: • 651 - Data only without internal modem or battery. This model comes with 2 serial ports and one ISDN U interface port. • 652 -Data and Plain Old Telephone System (POTS). This model comes with (or without) battery backup, an internal modem, and is equipped with 2 serial ports, 2 POTS ports, and one ISDN U interface port. • 653 - Data only without internal modem or battery.
Vanguard 650 Series Features Vanguard 650 Series Features Standard Features These products offer the following standard features: • • • • Small profile U or S/T ISDN Interfaces Full X.25 PAD and Switch support SNMP management and Telnet/X.28 control port support CTP Data Port 2, a DB25 connector configured as a DCE interface, is used as the CTP for configuration, reporting, and troubleshooting the 650 Series.
Sample Network Topology Sample Network Topology Introduction Figure 1-2 shows a sample network topology for the Vanguard 650 Series. This example, depicting a State Lottery network, shows the connection for the DMS-100 ISDN switch. The example assumes that the Lottery Terminal has a 202T four-wire interface communicating at 1800 or 2400 bps. If the interface required is V.24, then you would configure Port 3 and set the soft switch parameter in the Node Record to a value of NONE.
651/653 - Data Only 651/653 - Data Only Introduction The 651 and 653 are 68302 microprocessor based devices cable of transmitting data only. Both are shipped with 1MB of DRAM and 1.25MB of Flash memory, and have: • an ISDN (RJ-45) connection; the 652 is a U interface and the 654 is S/T • two serial data ports; one async/sync V.24 interface with a DB25 connector, one async/sync V.24 with an RJ45 connector.
652/654 POTS With/Without Battery Backup 652/654 POTS With/Without Battery Backup Introduction The 652 and 654 are 68302 microprocessor-based devices capable of transmitting data and voice. Both are shipped with 1MB of DRAM and 1.25MB of Flash memory, and have: • an ISDN (RJ-45) connection; the 651 is a U interface and the 653 is S/T. • two serial data ports; one async/sync V.24 interface with a DB25 connector, one async V.24 with an RJ45 connector.
652/654 POTS With/Without Battery Backup 652/654 With POTS Support Introduction The 652 and 654 offer the added feature of North American POTS (Plain Old Telephone System) support via 2 POTS port (RJ11) connections. This means your Vanguard 650 Series can handle both voice and data requirements from a single unit.
652/654 POTS With/Without Battery Backup 652/654 With POTs and Battery Backup Rechargeable Battery Pack The 652 and 654 devices are also available with a 12 volt rechargeable battery backup pack. This pack consists of ten 1.2 volt NiCd battery cells in a metal carrier. This enables these units to support POTS and ISDN operation during power failures, for approximately 2.5 hours of normal telephone use.
652/654 POTS With/Without Battery Backup Storing the 652 With Battery Backup When storing the 652 or 654, disconnect the power cord from the unit and the electrical outlet. The power cord acts as a battery switch. As long as the power cord is connected to the unit, the battery is connected to this circuit. Remove the plug from the unit to disconnect the battery from the circuit.
Hardware Hardware Introduction This section describes Vanguard 650 Series hardware components.
Detailed 650 Series Front Panel Detailed 650 Series Front Panel Introduction The 650 front panel provides indicators that let you monitor your equipment. Front Panel Figure 1-3, and Figure 1-4 show the front panel of the 650. Test Status Indicates status of test results. On: Software running. Off: Software not running. (Hardware Fault) • On: Test failed. • Off: Normal condition. • Flashing: Test in progress. Flashing: Software running and download in progress.
Detailed 650 Series Front Panel Status Test Power On: On: Software running. Indicates status of test results. Off: Software not running. (Hardware Fault) On: Test failed. Power is on and all DC Voltages are within specifications. Flashing: Software running and download in progress. Flashing:Test in progress. Off: Normal condition. ISDN-D POTS 1 ISDN S/T Interface Switch - on 653 and 654 models only. POTS 2 Note POTS 1 and POTS 2 are on the 652 and 654 models only. Figure 1-4.
Detailed 650 Series Rear Panel Detailed 650 Series Rear Panel 650 Connectors The 650 back panel provides the following network connectors. ISDN Cable Telephone Cables RJ45 ISDN U POTS 1 POTS 2 Data 1 Power DB25 Data 2 652/654 Series Back Panel RJ45 ISDN U Data 1 Power DB25 Data 2 651/653 Series Back Panel Power Supply Figure 1-5.
Software Software Introduction This section briefly describes the operating software for Vanguard 650 Series devices. Operating Software The operating software comes in three formats: Base, Boot, and Option. There are a variety of operating software images available for the Vanguard 650 Series. See the Software Release Notice accompanying your product for feature information on available operating software.
Software Examining a SAK To view the software options installed on your Vanguard 650 Series, select the Software Option Statistics from the CTP Main menu. Figures 1-6 and 1-7 show typical software option screens for a 650.
Chapter 2 Installing 650 Series Hardware Overview This chapter covers the installation of Vanguard 650 Series hardware and cables, and describes serial port characteristics and associated features. In This Chapter Topic See Page Checking Your Shipment Contents .............................................................. Choosing a Site ............................................................................................. Cabling the 650 Series ....................................................
Checking Your Shipment Contents Checking Your Shipment Contents Introduction The Vanguard 650 Series of products is packaged in shock-absorbent packing material. Inside your shipping carton, you should find the contents shown in Figure 2-1: STATUS ISDN-D TEST POTS1 PW R POTS2 650 RJ11/RJ45 Telco Connection Cable for ISDN Connection 650 Series Unit Note External Transformer The External Transformer may, or may not, be shipped with the product you order.
Choosing a Site Choosing a Site Introduction This section describes how to choose an appropriate site for your Vanguard 650 Series hardware. How to Choose a Site for the Vanguard 65x Choose a site that is within an appropriate distance of a power source. Depending on your application, and the country in which the Vanguard 650 Series will operate, the power source must be a grounded 100 to 240 VAC outlet. To avoid overheating the circuitry, never place anything on top of the unit.
Cabling the 650 Series Cabling the 650 Series Introduction After you unpack the Vanguard 650 Series, you can connect the cables to complete the installation. Figure 2-3 illustrates the rear panel of the 652/654 with an ISDN (U or S/T) interface, and shows the locations to which the various cables must be connected. The 651 and 653 rear panels are the same, but without the two POTS ports.
Cabling the 650 Series Caution All Vanguard 650 Series devices should be used in environments designed for computers and electronic equipment. In areas susceptible to lightning, take precautions to prevent damage to electronic equipment. Contact your telephone company, an electronic accessories vendor, or Hydro Electric operator for information on lightning protection equipment.
Cabling the 650 Series Changing the Modem Strapping The default setting for the modem strapping is in 4-wire mode. If you need to change the modem support from the default 4-wire position to the 2-wire mode, you must perform the following steps: 1) Locate the J10 strap on the modem card. 2) Remove the blue jumper by sliding it up, off of the pins that specify 4-wire mode (see Figure 2-4). 3) Carefully slide the jumper over the pins that specify 2-wire mode.
Powering Up the Vanguard 650 Series Powering Up the Vanguard 650 Series Introduction This section describes the sequence of events when you power up a Vanguard 650 Series device. Powering Up The Vanguard 650 Series does not have a power switch on the unit. Therefore, follow these steps to power on the Vanguard 650 Series: Diagnosing Startup Failures Step Action 1 Plug the small round DIN type connector of the power supply into the power socket on the Vanguard 650 Series back panel.
Removing the Top Cover and Front Panel Removing the Top Cover and Front Panel Before You Begin Power down and disconnect the 650 Series before removing the top cover, front panel, or any components. Cover and Front Panel Removal Figure 2-5 shows you how to remove the top cover and front panel. 1 Remove the front panel by snapping panel from tabs. Open this panel by pulling the panel forward on its hinge.
Chapter 3 Installing and Coldloading 650 Series Software Overview Introduction This chapter describes how to install and coldload operating software and configuration memory files (CMEMs) for your 650 Series node. Please refer to the Software Installation and Coldloading Manual (T0028) and Software Builder Manual (T0030) for information on the use of the Vanguide Application Set and Software Builder to create custom images and install them into your 650 Series device.
650 Operating Software and Option Images 650 Operating Software and Option Images Introduction There are three software segments to the 650 operating software: • Base software • Boot PROM • Option images Each of these segments can be independently downloaded, allowing you to change your option package without having to disrupt your base software. However, you must ensure that both the base software and option image are from the same software release. If they are not, only the base software will be loaded.
Where to Get Operating Software Where to Get Operating Software Where to Get If you have access to the Internet, go to this URL to obtain Vanguard 650 Series Operating Software software images: http://www.vanguardms.com At this location, you will find the releases of software, associated software release notices, and other information concerning products and services. Operating software is also available on the Vanguide 5.1 CD-ROM.
Where to Get Operating Software Software Option Image Name: 21 Reno Filename 500i21.zip Description (continued) • 500 = the software release number. • i = identifies the file as a 650 image • 21 = identifies the file as option #21. Option image file names range from image number 20 to 89 Note The 650 Series is shipped with a default option image installed. Therefore, you should only need to re-install an option image if changing the optional functionality or protocol support you require.
Installing Software Installing Software Introduction This section describes software installation in the Vanguard 650 Series of products. How To The methods for installing software to your Vanguard 650 Series are: • • • • using a local coldload via a TFTP server using Software Loader using Software Builder Note Refer to the Vanguard Software Builder Manual (T0028) for specific information on the use of Builder. This manual can be found on the World Wide Web at: http://www.vanguardms.
Installing Software Coldloading 650 Series Operating Software Introduction There are three methods for downloading new operating software to your Vanguard 650 Series: using a local coldload, via a TFTP server, or using the Software Loader on the Vanguide 5.1 CD-ROM. When loading a new release of 650 operating software, always load the Base Software first and then the Option Software Image.
Installing Software Step Action Response (continued) 5 Set your communications package to the same speed as the coldloader you just downloaded, and use RAW ASCII mode to send the desired image. Depending on the image you are downloading, and the speed chosen, this takes 3-30 minutes to complete, and during the procedure the LED flashes regularly, depending upon the download speed. The node boots automatically at the end of the download procedure.
Installing Software Loading Software via TFTP Download Introduction Trivial File Transfer Protocol (TFTP) is the Internet standard protocol for file transfer. TFTP transfers software images without regard to content. It provides packet sequencing to ensure proper delivery order, and uses checksum to ensure data integrity. Before You Begin If you are using TFTP to download either Base or Boot PROM, software, you must have purchased the factory installed SAK for this feature.
Installing Software Step 2 Action Select TFTP. Response (continued) If your node is ready for TFTP download, the following message appears: Optional Software Images are DISABLED. The node is ready for TFTP transfer. The prompt “Network Load an Image? (y/n):” appears. You can then proceed to step 3. If your node is NOT ready for TFTP download, the following message appears: Optional software Images must be DISABLED. A node boot is required.
Installing Software Downloading Software Using the Software Loader Introduction The Software Loader is part of the Vanguide Application Set and is available on the Vanguide 5.1 CD. Follow These Steps This table identifies the steps to download CMEM files into a Vanguard 650 Series device.
Installing Software Vanguard Software Follow these steps to use the Vanguard Software Loader: Loader Step 1 Action Click on the Software Loader button. The Software Loader window appears. Figure 3-2. Software Loader Window Note The Description box in Figure 3-2 describes the software image of a selected filename. 2 From the Drive control, choose the disk drive that contains the operating software images (Vanguide 5.1 CD-ROM). 3 From the Product control, choose the type of 650 Series you are loading.
Installing Software Step 8 Action (continued) Click the Load button. The Software Loader prompts you to verify the download operation. Figure 3-3. Software Loader Verification Dialog Box 9 Click Yes to download the selected software image file to the 650 Series device. A Status box (Figure 3-4) is displayed. Figure 3-4. Software Loader Status Box Or: Click No to cancel the download operation.
Installing Software Software Loader Error The error message box shown in Figure 3-5 appears if the application cannot detect the attached device. The application may be unable to detect the attached device for one of two reasons: incorrect connections, or the device is already in the coldload mode. Figure 3-5.
Installing Software Downloading Configuration Memory (CMEM) Vanguard Configuration Loader Use the Vanguard Configuration Loader to quickly and easily download a preprogrammed CMEM file to your Vanguard 650 Series. Configuration Loader also lets you retrieve CMEM files from a Vanguard 650 Series device and save them as backups on a local disk. Refer to the Configuration Loader online Help for details on saving and restoring CMEM files.
Installing Software Step Action (continued) 8 Click the Load button. The Configuration Loader prompts you to verify the download. Figure 3-7. Configuration Loader Verification Dialog Box 9 Click Yes to download the selected CMEM file to the 650 Series device. A status window (Figure 3-8) is displayed. Or: Click No to cancel the download operation. Configuration Loader Error Message The error message box shown in Figure 3-8 appears if the application cannot detect the attached device.
Installing Software Vanguide Terminal Overview The Vanguide Terminal (Figure 3-9) is a terminal emulator for communicating with Vanguard devices using the CTP port. It supports basic ANSI/VT100 terminal emulations, ignoring all escape characters for these sequences. How To Use Vanguide Terminal Follow these steps to connect to a 650 Series CTP using the Vanguide Terminal utility.
Installing Software Using the CTP Main Menu Follow these steps to use the CTP Main menu. Step 1 Action Press Return at the Password prompt. The CTP Main menu appears, as shown in Figure 3-10. Node: New Menu: Main 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.
Installing Software Linking Software Images Using Software Builder Introduction 3-18 The Software Builder is only available from the Vanguide Plus 5.1 CD-ROM. Refer to the documentation supplied with that product for additional information or contact your Vanguard Managed Solutions Customer Service Representative.
Selecting a Predesigned Configuration Selecting a Predesigned Configuration Introduction The Vanguard 650 Series must be configured to your specific application to function properly. To help you with this activity, several pre-set configuration memory files (CMEMs) have been developed which will likely meet your needs. You will find these configurations, along with a detailed description of the application they were designed to address, on the Vanguide 5.
Selecting a Predesigned Configuration Selecting a Predesigned Configurations Using the CTP When to Save/ Restore When a configuration is restored, the configuration in CMEM is overwritten, except for Software Authorization Keys (SAKs) and Customer Software Keys (CSKs). Follow these rules: • Assign each configuration a unique name so there is no confusion about which is the correct configuration file for a node.
Selecting a Predesigned Configuration Saving and Restoring Configurations Using Kermit Introduction You can save and restore CMEM contents to a PC or Mac running terminal emulation from a communications program such as Crosstalk, ProComm, or HyperTerminal for Windows 95. These programs support the Kermit file transfer protocol. Note If the node is currently in “TFTP Ready” state (i.e., option images are disabled), Kermit is not operational. You must enable the option image to use the Kermit transfer.
Selecting a Predesigned Configuration Restoring Configurations Using Kermit This table describes how to restore a configuration using Kermit. Step Action Result 1 Access the control port, and from the Main menu, select Configuration Save/Restore. The Configuration Save/Restore menu appears. 2 From the Configuration Save/ Restore menu, select KERMIT Restore Configuration. Characters such as # N3 appear at the prompt. 3 Select the name of the CMEM from the PC’s disk that you wish to restore.
Selecting a Predesigned Configuration Saving and Restoring Configurations Using TFTP Introduction TFTP can also be used to transfer CMEMs from a server to the 650 Series node. Before You Begin Ensure that the configuration you wish to download resides on the TFTP server, and obtain the filename. Also obtain the IP address of the server. PING the TFTP server to verify that you have IP connectivity between the TFTP server and the 650 node.
Selecting a Predesigned Configuration Restoring Configurations Using TFTP This table describes how to restore a configuration using TFTP Step 3-24 Action Result 1 Access the control port, and from the Main menu, select Configuration Save/Restore The Configuration Save/Restore menu appears. 2 Select TFTP restore Configuration The Enter file name: prompt from the Configuration Save/ appears. Restore menu. 3 Enter the name of the configuration file you wish to restore.
Appendix A Specifications Overview This section describes the physical and environmental product specifications, power requirements, and cable specifications for the Vanguard 650 Series of products. In This Appendix Topic See Page Product Specifications .................................................................................. ISDN Cable Description ............................................................................... Data 1 and Data 2 Cable Descriptions ................................
Product Specifications Product Specifications Hardware The Vanguard 650 Series of products feature these hardware components: • 68302 microprocessor • 1 Mbytes DRAM • 1.
ISDN Cable Description ISDN Cable Description Introduction Each Vanguard 650 Series product ships with an ISDN RJ11 connection cable. One end of the cable attaches directly to the 650, and the other end connects to the service provider’s outlet. The connector pins are numbered from left to right as indicated below: Pin 1 Pin 8 Figure A-1. RJ11/RJ45 Connector Pin Numbering Note The connector can accept either an RJ11 or RJ45 connector. If you are using an RJ11, pin 1 and pin 8 are not used.
Data 1 and Data 2 Cable Descriptions Data 1 and Data 2 Cable Descriptions Introduction Each Vanguard 650 Series product has two Data connectors located at the rear of the unit. One of these connectors, labeled Data 1, is an RJ45, and the other connector, labeled Data 2, is a DB25 female.
Data 1 and Data 2 Cable Descriptions Data 1 (RJ45) Port Modem Cable Pinout (652 Only) For the 652/654 product, this port can be used to connect either a modem device, or an asynchronous EIA-232 DCE device. The following table shows the pinout for the modem and async functions: Pin # Modem Signal 4-Wire 2-Wire 3 Analog Transmit --- 4 Analog Receive Analog Transmit/Receive 5 Analog Receive Analog Transmit/Receive 6 Analog Transmit --- Interface Signal Name Pin # EIA ITU-T V.
Data 1 and Data 2 Cable Descriptions RJ45 Pin # Interface Signal Name DB25 Pin # 7 RxD 3 8 CTS 5 The following table lists the pinouts for the model 652 cable (part number 68362): RJ45 Pin # A-6 Interface Signal Name DB25 Pin # 1 TxD 2 2 Signal Ground 7 3 Modem Signal No Connection 4 Modem Signal No Connection 5 Modem Signal No Connection 6 Modem Signal No Connection 7 RxD 3 8 CTS 5 Specifications
Data 1 and Data 2 Cable Descriptions Data 2 (DB25) Pinout This table shows the cable pinout for the DB25 DCE connector: Interface Signal Name Pin # EIA ITU-T V.24 1 Shield 2 TxD 103 3 RxD 104 4 RTS 105 5 CTS 106 6 DSR 107 7 Signal Ground 102 8 DCD 108 9 10 11 12 13 14 Data Res.
Appendix B Software License and Regulatory Information In This Appendix This section contains the software license statement and regulatory declarations for the Vanguard 650 Series of products. Vanguard 650 Series Homologation The following CE markings and German federal approvals presently apply to the Vanguard 650 Series of products. French DRG approval is pending and will soon be supported.
Limited Warranty: We warrant that the Software will perform substantially in accordance with our published specifications under normal use, and that the media will be free from defects in materials and workmanship. This warranty is limited to a period of 90 days from installation or 120 days from our shipment to you, whichever is earlier. Under this warranty, we will use reasonable efforts to correct any material defect in the Software.
If the Software is procured for use by any U.S. Government entity other than the Department of Defense, the following notice applies: NOTICE Notwithstanding any other lease or license agreement that may pertain to, or accompany the delivery of, this computer software, the rights of the Government regarding its use, reproduction and disclosure are as set forth in FAR 52.227-19(C). Unpublished - rights reserved under the copyright laws of the United States. General: Massachusetts law governs this license.
Product Declarations and Regulatory Information Product Declarations and Regulatory Information Introduction The following sections provide information about standards compliance. Product Declarations and Regulatory Information The following sections provide information about standards compliance, safety statements, and ISDN Type Approvals.
Product Declarations and Regulatory Information French DRG Approval ISDN will soon also carry the DRG approval mark of the French Ministère des Postes et Télécommunications. Currently, approval is pending. The approval mark indicates that ISDN is approved for connection to the French Euro-Numeris (VN4+) ISDN network service. The label appears on the bottom of your 650, and shows the approval number. agr. date pres.
Product Declarations and Regulatory Information Industry Canada The following information includes the Industry Canada statement regarding ISDN equipment use. The Industry Canada label identifies certified equipment. Certification number 109 7785 A means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction.
Safety Warnings Safety Warnings Warning The earth to this apparatus is safety critical and must be maintained at all times for compliance with EN60950. The apparatus must be connected to an earthed wall socket outlet. The optional battery backup fitted in the apparatus is for use only under power fail conditions, the unit should not be used as a stand alone product with no connection to a socket outlet.
Return Procedures Introduction The following sections apply to U.S.A. customers only. Non-U.S.A. customers with questions or concerns regarding return procedures should contact their Vanguard Managed Solutions subsidiary or distributor. Equipment Return Procedures If you have questions about equipment return procedures, on-site service or unit exchange service call the Vanguard Managed Solutions Technical Support Center at (800) 544-0062 for advice and assistance.
Factory Repair To return equipment for factory repair, call the Vanguard Managed Solutions Technical Support Center at (800) 544-0062, for return authorization and instructions. When you call, you will be given a Return Material Authorization (RMA) control number. Mark this number clearly on the shipping container for ease of identification and faster service. The RMA control number provides a convenient tracking reference for both parties.
Index A Air circulation requirements 2-3, 2-5 Audience iii B Back panel with DIM Site daughtercard 1-13 C Cabling cable clearance 2-3, 2-5 ISDN 2-5 Canadian regulatory requirements B-6 CD-ROM NAME v CMEMs saving and restoring 3-19 Configuration memory (See also, CMEMs) 3-19 procedure for restoring 3-22, 3-24 procedure for saving 3-21, 3-23 Save/Restore menu 3-20 Configuration Loader 3-14 configuration memory 3-5 CTP 2-2, 2-5 D Downloading software 3-6, 3-8 E Electromagnetic radiation requirements B-6 Electr
P (Contiinued) U Preprogrammed CMEM files downloading 3-14 Product declarations B-4 Unpacking parts list 2-2 Vanguard 310 2-2 Upgrading software 3-1 R Regulatory information B-4 Canadian requirements B-6 French DRG approval B-5 German federal approvals B-4 Industry Canada B-6 safety warnings ii Related documentation v Restoring configurations procedure 3-22, 3-24 RFC 877 description 1-3 S Safety specifications A-2 Safety warnings ii Save/Restore command 3-20 Saving and restoring via Kermit 3-21, 3-23 Sa
