Owner`s manual

DRAFT

2.4 Return Old Processor Modules

Processor modules removed from machines are to be

returned to the Returns Sort Center.

CAUTION: Use proper ESD procedures when handling these modules.

These instructions for the return of modules apply to the U.S. area only.

Those installing upgrades in other areas should follow procedures for those

countries.

1. Package the modules removed from the VAX systems in the same

container(s) in which the upgrade option was shipped. Be sure to

remove the return address label from inside the box prior to packing.

2. Seal the container securely with packing tape.

3. Attach the return address label. Be sure to cover all previous shipping

information with the label and/or packing tape.

4. Contact your district Customer Administration Services (CAS)

representative for a Return Authorization Number (RA number). CAS

will need the Digital order number and customer name. CAS will

arrange for pickup of this material. (If you do not know the district

CAS representative, contact the district sales ofﬁce for instructions.)

5. Write the RA number on the return address label. Be sure this is

legible.

6. Customers should be advised that they will be billed for modules not

returned to Digital.

7. Send the package to the customer shipping area for pickup.

8. Digital customer service must ﬁll out the LARS form as follows:

System/Processor Type: 6XXX

Activity: N

Call Type: I

Module/Fail Area: 63XUX–XX RA# _ ____ _

(Fill in "X" with information from shipping paperwork and give the RA

number.)

2–8 VAX 6000: Installing Model 600 Processors